"battery error has occured - battery cannot be charged". new 07/08
Installed a new Lenova battery in July 2008. Today a message "battery error has occured - battery cannot be charged". the Power Manager said the battery was in good condition. Is this an error on the part of the computer or is there another recall on the batteries? Should definitely last longer than this. Thanks for your help.
Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide
Similar Messages
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This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide -
I just installed Lightroom CC. When I try to open it, I get an error message: "An internal error has occurred. Cannot create the required folder: ..."
Cannot create the required folder
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I have installed Adobe Lightroom CC. In the process of launching, a popup appears, that says: "AN INTERNAL ERROR HAS OCCURRED. Cannot create the required folder: /Users/(my user name)/Library/Application Support/Adobe/Lightroom/Develop Presets." So even though Lightroom CC is installed, it will not launch. What do I need to do to allow it to launch?
The problem was solved today. Here's the full story. I'm a Mac user. At first I installed Lightroom CC on my iMac (desktop). I had this problem so I called Adobe, and was referred to a "special unit" . After about an hour the tech solved it for me ... we did a screen sharing and she took control of my computer for a loooong time. Because of language difficulties, at first I wondered if she knew what she was doing but she eventually solved it. Although she couldn't explain exactly what she was doing, she summarized it by saying "it was a permissions problem." I asked if I would have the same issue later when I installed it on my laptop (Macbook Air). She said probably not.
But I did. The same internal error popup arose on launch and launch did not complete on my laptop. I tried chat but no joy so I eventually called Apple Care. I had noticed that on my laptop (and the iMac for that matter), that there was no Library folder after my user name. The Apple tech explained that the Library folder is actually there but it is hidden because it's very easy for users to do some very nasty things to their computer by going astray while in the Library folder. The folder is actually there, but they hide it. I did remember seeing that the tech helping me with my iMac had typed the work "Library" while she was controlling my computer. Basically she had activated the hidden Library folder so she could open the path that Lightroom was trying to follow to create that "Develop Presets" folder. For some reason, the inability to create that folder in the launch process was preventing launch from being completed. The Apple tech said she didn't actually have to do that and activated the Library folder by use of the Go selection on the menu bar. Anyway, once that complete path was replicated and opened, the next step was to go to the Lightroom Permissions field and add my user name to the user categories already there and enable "read and write" permissions to my user name. Once done, I shut down my laptop, and then rebooted. I launched Lightroom and then boom, voila, heavens to betsy, etc. it launched and suddenly a dismal weekend turned into a great one.
I am not a geek, so I hope this makes some sense. I also hope Lightroom launches again tomorrow and beyond! -
Error has occurred. Cannot save changes.
When I try to purchase an app, I get a screen asking me to fill out security questions. I fill all of them in and click on "done" and it says "an error has occurred. cannot save changes". I did a google search and apparently this has been going on for several years. But no where did I find a solution.
Were you able to find a solution? I have the same problem
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I tried to sync my iphone as I have before and now it is saying that an error occured and it will not back up my phone. I downloaded the new itunes restarted my computer and phone... but it is still not working???? please help
jennifer.jaeger wrote:
I dont want to print it i just want to be able to save it to a specific folder and not downloads and when i try and do that it says i must save it as a .webarchive and then when i agree to that it says it cannot export it
If you do as I said you will get a pdf file,
You need to read this, it will be easier to work on a Mac when you know how a Mac works. -
ITunes Library cannot be saved. Unknown Error has Occurred (-54)
I have been having the following message appear in iTunes:
iTunes Library cannot be saved. Unknown Error has Occurred (-54)
I created a new library which seemed to solve the problem.... until I plugged in my iPod Classic or tried to Sync my iPhone. When this happened this warning message would come every 10 seconds or so making it a nightmare to do anything as the dock icon would bounce or iTunes would pop up. Can anyone suggest what might have caused this problem and how to resolve it.
Thanks
MattHi pholewinski!
I have a couple of articles for you here that I believe will help you with this issue. The first is an article on advanced troubleshooting, and it can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
If following that article's steps doesn't take care of the issue, you can try the things listed in this article, which is about permissions issues in iTunes:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I just brought my Mac book pro 15" 2.3 ghz on 12 september 2012 not even one week I've used it the battery cannot be charged.
the upper corner right says it's plugged in but not charging.
How do I solve this I'm going to London the next week! (23/09/2012)
I need this replaced or repaired ASAP. Is tat possible? It hasn't being used for even a week and it's already cause such a trouble? Is this what Mac is?Hi Steve,
I just got back from the apple service centre. I must say they treat us pretty bad and raising voices and stuffs.. If you wanna question or doubt on such service, I've recoded everything in my mobile and iPad. The company I brought from is TECHNOCRATS in 1Borneo Hypermall. The service centre headquarters is DIGITAL FORTRESS SDN. BHD. located in Damai Point.
Here's what happened..
I went in the service centre and disappointingly, no one entertain us (my boyfriend and I).. we stood there for a few minutes. :(
Till we enquire for administration and problems. A girl said she doesn't know much. She gave me a number to her superior named Charles. She asked us to contact him. Then we asked "aren't you suppose to call your superior regarding to this matter?". "it's this the part of your profession to call Charles? Why is it my job to find him?"
Soon the lady calls him and she passed the phone to my partner.
Wow, there was raising voices and stuffs in the phone. So my partner asked him to come up to the office and discuss this matter since he was jst downstairs. For your information this is the second visit of the day, so we visited the second time after lunch hour which is 2:15pm
Well it was dramatic, Charles with his raising voices and terrible attitude for a greeting. So he straight forward blamed us for not putting the mbp down to the registration. (FYI no one there bothers to serve us for the 1st and 2nd visit). For my concern, this mbp is not cheap. And how can I just put down my laptop and leave? Without any rational reasons.
Long story short, I told him my problem and he said he will make a diagnosis and will return the answer to me tomorrow probably before noon.
Here's what I'm upset about. I enquire about the genius bar. He kinda felt offended and told me tat only apple store has genius bar! Im just asking you don't néed to be so loud on this.. I'm still very new to Mac products and stuffs.
Now that I have sent in my Mac book pro to diagnosis with the cables and everything. Hope to get the answers soon and hope it wasn't really bad since it was new.
Now its pretty much scarred on my side about Mac's Brand. I just wanted a reasonable solving problem and yet I get negative feedbacks from the service centre. Is this how it should end? I'm still pretty upset right now.
Any suggestions for me? Please?
Worried,
Shirley
Post using ipad2 -
I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?
Did you figure this out? I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent. Same fricken thing is happening to me. I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it? This just really stinks.
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Cannot connect to the phone system. An unidentified error has occurred, Please try again.
Issue: Lync 2013 users with remote call control enabled cannot connect to the phone system. When the user logs into Lync, they see an exclamation in the bottom right corner
with this error.
Error: Cannot connect to the phone system. An unidentified error has occurred, Please try again. If the problem continues, please contact your support team.
Environment:
1 site: Site1
2 Pools:
1. Lync 2010
Trusted application is added here for the site.
2. Lync 2013
Avaya phone system: AES r6-1-2-32-0
I have not moved the trusted application to the Lync 2013 pool yet, but my understanding is that it should still work since it’s in the site. Is my understanding on this correct? (All of my other trusted applications do work for Lync 2013
users & none of them have been moved yet. Remote Call Control is the only one that does not work.)
This is from the uccapi log. This is just from the user logging in, not actually making a call. Below are the items that I think are important, however, I don’t know how to interpret it to determine if the problem is on the Lync side or
the Avaya side. Here’s a summary:
SIP/2.0 100 Trying
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="E05700E2", snum="9", rspauth="f308eae87c0bbe64a1ab213574776cbdf9823ab6", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]>
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 200 OK
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="15C0F9A2", snum="13", rspauth="4fd891e39a33e902fb1cec5d980e5bf0ccb172a0", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 CANCEL
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 487 Request terminated
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="F46EC133", snum="14", rspauth="1d92718caa4f61d967faa46a5c256aafa8b4e740", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
ms-diagnostics: 5002;reason="Request was cancelled";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent";source="lync03.
domain.com"
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0Hi Suelizy,
To better understand the issue, I would like to collect the following information for troubleshooting:
1. Do you mean the Lync 2010 user can connect to the Phone System?
2. What’s next hop pool of the application?
In a mixed environment, you must set the next hop pool to be the Lync Server 2013 pool.
Best regards,
Eric -
My office is saying its an unlicensed product and it prompts me to re install. It come up with Microsoft Activation Wizard then when I select to activate software via the internet an error comes up saying:
Unspecified Error has occurred. Request cannot be processed at this time. Please try again later ( 0x8007000D )
Please can you help me? I have tried pressing shift and right click an using system administrator but still not working. I've called the UK helpline and have been cut off twice after repeating myself to the person on the other end. May be easier
to try and get some assistance on here?Hi,
This error can indicate a permissions issue in the registry and/or other operating system issues.
Here is a
blog post which descripts some fixes to this specific error:
Check the Device Manager first to determine whether the issue was caused by an underlying operating system issue.
If it's not an issue with the operating system, try the rest steps descripted in the blog to troubleshoot the issue.
Please have a try and feel free to post back with any findings.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
"The iPod cannot be synced. An unknown error has occured (-48)"
*The iPod "Ash" cannot be synced. An unknown error has occured (-48)*
Has anyone else had this pop up to themselves or does anyone know how to get anywhere on getting it fixed.
When I try to upload my iPod onto my iTunes, once it gets recognized that pops up and it won't progress anymore. I've tried the Five R's, which haven't helped me and it has also screwed up my album covers, but that is the least of my worries.
If anyone knows how to help me out, that would be very appreciated.WHat kind of iPod? Seen this?
http://support.apple.com/kb/TS1275
You might try changing your iPod drive letter to something further down in the alphabet, directions are at the end of this article:
http://docs.info.apple.com/article.html?artnum=93499 -
cannot download apps to iPad since iOS 5.1 update. Get error message "An unexpected error has occurred"
Hi mike,
Seems like a frustrating problem! Try restarting your device, and trying again. If that doesn't work, in settings, under store, tap your apple id at the bottom of the page, and then sign out. Sign back in again, and try again.
Also, check you have enough remaining space on your iPad for the app you want to download, you can do this in settings, then general, then usage.
I also reccomend buying the app in iTunes on your computer, and then syncing it to your device.
Let me know how you get on, and I'll get back to you with further help if needed,
Nathan -
Ipod cannot be updated, an unknown error has occurred. (-48)
I'm at the end of my tether right now. I updated iTunes to the newest version, then updated my iPod. Now I'm getting the error message "Ipod cannot be updated, an unknown error has occurred. (-48)". I've searched the site and other forums and I can't find anyone with that same message who can help me. I've tried installing an older version of iTunes but I can't use it because my iPod has been updated to work with the newest one. I've uninstalled and reinstalled iTunes, nothing helped.
So my questions are:
1) Any way I can uninstall the update I did for my iPod? That is, so it is compatible with older versions again.
2) What could be causing this message?
3) Is there an e-mail address for apple, who seem wholly uninterested in what happens with their product once the £235 has been paid for it?
Any help is appreciated.Interesting, that error code doesn't seem to appear on the iPod support pages. Since it's saying "The iPod cannot be updated" it sounds like it's indicating there's a problem with the iPod... although with "unknown error" it's hard to say for sure. My recommendation would be that you try restoring your iPod, and then giving it another go. If you're uncertain about the restore process, take a look at this article, it should answer your questions.
http://docs.info.apple.com/article.html?artnum=60983
Once you restore it, try updating it again in iTunes. If you have any more problems or questions, feel free to reply, and I'll see what I can do to help.
Best wishes!
CG -
The ipod "name" cannot be updated, an unknown error has occurred (-48)
a few nights ago while i was updating songs to my ipod video, this thing appeared on the screen in a quick flash and i wasnt able to read what it said. then my computer blinked and resetted, causing my ipod to unplug without ejecting properly. so i pulled out the plug from the butt of the ipod only to find out that when i opened it, all my songs were gone. a good 3000 i think. i think i also pressed menu and play at the same time after that.
the ipod "name" cannot be updated, an unknown error has occurred (-48)
this is what keeps appearing on my i-tunes everytime i try to transfer songs to my ipod vid. the weird thing is that when i drag and drop songs from i-tunes to the ipod icon, it says its updating. but when its all done, not a single song appears on my ipod. and it also said something like "cannot be restored" and "ipod service error" on the ipod updater. i've tried on both computer and laptop and am experiencing the same problem. as of now, my ipod is working but it's just all empty. could anyone help? im so frustrated coz this is the second ipod i've purchased since the last one that broke down. thanks.k i tried that but i couldnt find cupertino usa on my ipod. i did: date and time - set time zone - then a list of places come out with (DST) beside each of em. i chose bangkok (dst). tried to plug it again on i-tunes and the same darn thing appears. that dreaded -48 error. ill check out the rest of those links you guys posted anyway. thanks again for tryin to help.
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