Battery exchange program - why wouldn't I get a new battery?

Hi everyone,
My MBP from December 2006 has a bad battery.
39% capacity
173 loadcycles
turns off the computer without warning at high battery level
Now, happily I think I can get a new one because of the date of my computer and the symptoms. Well, wrong according to Apple support in Denmark.
They checked the serialnumber of my computer (not the battery) and said it was not included in the program.
Anyone else get the same story?
What can I do?
http://www.apple.com/support/macbook_macbookpro/batteryupdate/

Macborg wrote:
It's not a dealer. It is apple support hotline. We talked specifically about the program I linked to. What is the other program?
The other program is still linked to at http://www.apple.com/au/support/macbookpro/batteryexchange/faq/
We have seen a few instances here where support staff (both at Apple and dealers) have not realised the programs are different , and tried to apply the "serial number" process to the program where this is not relevant. Sometimes simply speaking to a different person there will resolve the issue. Some people have needed to specifically talk the support people through the two different programs though.
I don't see anywhere that it is limited to two years. Maybe I read loyer language very well.
see the final paragrpah of the page you linked to:
+This program extends repair coverage on the battery for up to two years from the date of purchase of the computer for Intel Core Duo-based MacBook and MacBook Pro computers.+
Cheers
Rod

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Identifying an affected battery
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cgann25 wrote:
Asen, same here. I talked to 3 different people at Apple and they all told me my serial number didn't fit. It didn't seem to matter that my battery showed the symptoms described in the link above about the extended warranty. It didn't matter to them whether the symptoms started before or after my warranty expired.
It's frustrating that this is a known issue, but they won't help because my serial number doesn't match the "bad batch." Do you have an Apple store near you? I don't. Most people have suggested I go to the Apple store. Maybe you should try it!
See, my problem is a bit complicated. I live outside US. In Europe. In my country the customer care seems not so well developed. Plus there is no Apple office. It seems we have only resellers. But I see it has some room of improvement here too.
I could see there are some group of people having similar problem. How can we contact apple? Do they read these discussions?
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Message was edited by: Asen
<Edited by Moderator>

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For the folks who have participated in Apple's
battery exchange program for defective batteries
https://support.apple.com/macbookpro15/batteryexchange
My question is, which courier does Apple use? They
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http://img452.imageshack.us/img452/9263/image1ew7.jpg
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Welcome to the Forums, Ilya!
Interesting: Russia is not in the pop-up list of countries, even when accessed from the Cyrillic language version of the battery exchange page!
Contact AppleCare at the following number:
495 5809557 pstn (local rate for Moscow, national rates for others)
(Worldwide support contact numbers are on this page.)
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Battery exchange program - why wouldn't I get a new battery?

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