Battery & genius bar

Brought my iPhone to the store yesterday. Every setting is correct, according to them. All the test they said the battery is working great and there are no problems. Another thing it could be, the charger and the cord could have a problem and it's only getting a trickle charge. Well, it's still draining and I am NOT using the freaking phone.

Have you tried your other chargers and cords?
According to your equipment profile, you should have other chargers for your ipod, etc.

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Swollen Battery, Genius Bar NO help!!!

I have a mid 2007 black macbook for which I am the only owner. Over the past few months I have noticed that the battery is swelling up to the point that the macbook will not sit level on a desk. I have read quite a few posts of people who successfully got their batteries replaced even after warranty just by taking it into the Apple store. I decided to give it a try with no success. The Apple Care rep at the Newmarket, Ontario, Canada store gave me some bull crap story that the batteries are designed to expand. This is true for the design of the indivitual battery cells but should never happen with the whole laptop battery. The only option he gave me was to purchase a new one for $129. My battery still has awesome life to it, charging with no problems and lasts for hours.
Some have told me that the expansion is a safety issue, true or not it is definately a design flaw and should be replaced by Apple, regardless of the warranty, since this was a widely reported flaw. Going to the store was my only option since any other contact with Apple will require purchasing a service plan.
Any suggestions, from y'all?

At first I just noticed that the edges of the battery were not flush with the case but didn't think much of it until a week or so ago when I noticed that the laptop was not sitting level on the desk. I have never had a swollen Lion battery in any laptop or any device. After doing some searches I found that this was a somewhat common issue with the Macbooks of that era. I was surprised that there was no official recall and that a replacement program was only put in for 1 year. Apple made no effort to contact consumers who had the products, for which they have all the information since most Apple products are registered, including mine. I read some posts that had success getting Apple to replace the battery as late as March 2011, but I had no luck.
I have 240 cycles on this battery, but it is still in perfect working order. It holds a charge and runs for hours with no issue. I have no problem replacing a battery when it no longer holds a charge but expansion of the battery is NOT a sign of wear but a sign of a defect in the manufacturing process. I am dissapointed that Apple did not take this issue seriously and issue a recall, and since my battery expanded after their replacement program I am out of luck.
I can tell you that I will not be dishing out $130 to Apple for a new battery, since there is a possibility of it happening again. I would sooner buy 3 aftermarket batteries for the same price.
I am an avid Apple fan but not even I can defend this to PC users. Much like the iPhone 4 antenna issue, Apple just puts a bandaid on it and sweeps it under the carpet.

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?

My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

Genius Bar Feedback on Battery Issues

Ok..so I know there are hundreds of posts regarding various battery issues. I thought it might be helpful to post feedback on my genius bar visit today regarding my battery.
The issue with my battery is that the meter seems to be stuck at about 80% full, regardless of how much I use the iPhone or how long I charge it. I have no accurate way of knowing how much battery life I have left. I have even played 6+ hours of straight video to drain the batter and the meter never moves.
Fortunately, my lightning bolt icon (upper right corner) does eventually change to an a/c plug which tells me that the battery is fully charged even though the big green battery is always at 80%.
So the guy at the genius bar tried and inquired about all the usual tricks already discussed in this forum (restore, plug AC adapter to wall instead of USB, turn off wifi, bluetooth, etc). and concluded that it's most likely a software issue.
He did say however that the the usage statistics frequently mentioned here are controlled by AT&T and that it's functionality depends on AT&T sending some sort of over-the-air signal. Don't know if I buy that.
So, in a nutshell, they did not offer to replace the phone (not that they had any in stock anyway), but instead made a notation of the problem using my serial number and told me to wait for an Apple software update, which will most likely correct the problem. If it doesn't, then they can assume a hardware conflict and issue an replacement.
I know this is getting long, but I would like to add that my battery life itself seems fine. I just never know what I have left by looking at any of the two meters.
G5 Duo-Core Mac OS X (10.4.10)

My original iPhone had poor battery performance and would not reset the usage stats. There is no Apple Store near me, so Apple support sent a service phone and I sent mine in. The service phone has good battery performance and correctly reset the stats. I was notified that the original phone could not be repaired and a new replacement was sent to me. The new iPhone has great battery performance, but no matter what I try, the usage stats won't reset. Today I was told by Apple support that they believe this is a software issue and a revision would be developed to address the problem. There is no forecast availability date. It doesn't make any sense that a signal from AT&T would have anything to do with the battery stats. The service phone charged and reset the stats before I swapped my SIM into it.

Genius Bar Guy Re-established Software to Solve Battery Problem 4S ???

iPhone 4S is 2-years-old and running iOS 7.1 was suddenly losing battery charge after a few hours in Standby mode.
I took it to the Apple Store and a guy from the Genius Bar took the phone into the back for 15 minutes and gave it back to me.
He said to try it for a few days.
He said it was a software problem and he had to "re-establish it to the normal software."
Anyone have a guess as to what that means?
Thanks, cb

What do you mean by "restored the device"
Did he back it up and restored factory settings? Then restored what he had backed up?
I should have asked him more questions.
Thanks, cb

Battery life bad after ios5 upgrade on 3gs but genius bar states water damage, I'm not sure I buy it.

I had my iphone 3gs for exactly a year and it worked fine. I upgraded to ios 5, and now the phone gets into a state where it won't charge even when plugged into the wall. I do some different operations and then it works for a few days.
I went to the genius store twice. Once they thought it was just a software issue with ios5 and different charging mechanisms. So, I went home happy thinking it was fixed. It happened again.
I went back yesterday and the genius bar says there is water damage and it is affecting the battery. I did see the red water damage line but I'm not sure I buy it. I was working fine before ios5. It seems a bit coincidental to me.
Have any of you seen this problem before? Is it truly the water damage that is the problem perhaps excacerbated by the ios5 increased battery depletion bugs? Or could it indeed be some sort of software issue?
In addition, what options do I have now?

There are still battery issues with iOS 5 and another update is forthcoming. In the meantime do you have an Exchange mail account on your iPhone?
Your charging problem is almost certainly related to the water damage on your iPhone. You can do an out-of-warranty replacement for $149.

My computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings and even went to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple

my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.

Hi Ronald ...
Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
And make sure the OS X software is up to date.
Click the Apple  top left in your screen.
From the drop down menu click: Software Update
If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems.

Can anyone help me- I recently had an archive operating reinstall completed at the genius bar (so they didn't have to delete my hard drive), but now my battery says "not charging." It used to hold a 2.5 hour charge, and now nothing. Can anyone help?

Can anyone help me- I recently had an archive operating reinstall completed at the genius bar (so they didn't have to delete my hard drive), but now my battery says "not charging." It used to hold a 2.5 hour charge, and now nothing. Can anyone help?

Hi, Michelle. Welcome to Apple Support Communities.
Have you tried resetting the SMC? The SMC (System Management Controller) has control over the charging function, so resetting it may help.

My battery life between charges on my ipad 1 has plummeted to about 2 hours. The guy at the genius bar suggested it might be an app (unfortunately I didn't have the device with me). Does anyone know of apps that cause heavy drains on power? Thanks!

The battery life between charges on my iPad has plummeted to about 2 hours. The guy at the genius bar said the charge should last about 10 hours and suggested it might be an app (unfortunately I didn't have the device with me and the nearest Apple Store to me is 2 hours away). Does anyone know of apps that cause heavy drains on power? It also does not charge when it is plugged into my MacBook while I am using the iPad but it does when I am not using the iPad. I mostly use the iPad to read e-mails, play Team Lava games, read books through iBooks or Kobo and the ABC Player. Any thoughts would be greatly appreciated! Thanks!

Restore is about the only option left, short reinstalling the whole thing as new.
Before you restore, go to I tunes and turn off automatic sync. Then plug the machine in. Upload any photos that you have taken with the pad into I photos, or where ever you keep your pictures. Then, in I tunes, transfer any purchases.
If any apps or purchased music get lost in the process, you can download them again for free.
You do not want to make a backup of what you have on the pad now. If you do, when you restore, you will simply recreate the same problem.
What you want to do is restore from a prior backup. Do that.
Then run the system status app and see what the CPU numbers look like. If they are ok, then you can start to re add apps until the problem shows up.
If this does not do it, then the last step is to set the pad up as new. Check the numbers, then add the apps and settings back one by one. While it is likely to be an app, it may be a setting somewhere.

How long does it take to replace battery in an built-in macbook pro Intel Core 2 Duo 2009? Can I wait for it at the Genius bar or could I do it myself?

My macbook pro shows that I have to replace the battery, but I dont want to leave it at the apple service centre and would like to take it with me after replacement of the battery. Is this a quick action at genius bar? or should I try to replace it myself?
I currently switches off even when it's on normal charger and plugged in. Why would it switch off without the having a battery even when it's connected to via power?

To replace the battery takes about 10-15 minutes. (I have taken it out and put it back in)
However Apple will not sell you the battery, they will insist on installing it themselves. In addition, you do need a #0 Triwing driver to take out the battery. Not an easy tool to find in your local hardware store.
Dutchrob wrote:
I currently switches off even when it's on normal charger and plugged in. Why would it switch off without the having a battery even when it's connected to via power?
Is this the MBP? If so, mention that to the genius bar technician when you have the battery replaced.
Ciao.

Brand new battery replaced in Genius Bar much worst than old one ?

Hi. Few days ago my iphone 5 turned off and I was not able to turn it on. So yesterday I went to Genius Bar and they said it was battery and change my battery for new one. As my iphone was 2 months out of warranty I paid 79$ + tax. And it looks for me new battery is much worse.. It takes so long to charge it and it drains so fast.. I charged it to 100 % at 10 pm last night, used it maybe for 5 mins just to check email and that type of things. I Turned off all the apps. And I had it on wifi. By 3 am it was on 18 %.. I wonder did they give me worse battery ? Im so annoyed..

Not much we can do here. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

Will they replace my iphone 5s battery at the genius bar and if so, for what cost?

will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?

You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Strange battery symptoms and genius bar questions

Hi,
I have a white macbook that I bought used with a used battery. When the battery started showing strange symptoms I replaced it with a new one. The new battery functioned perfectly for one cycle, then the same symptoms started again. Basically the computer isn't always recognizing the battery, with an X showing in the icon. Also with the charger connected the battery will sometimes charge, sometimes not. The activity shown in the icon doesn't always match what the stats listed in "about this mac".
So my questions: Is it likely that the brand new battery could be flawed and producing the same symptoms the old one did? I bought the computer reconditioned through a third party with an extended warrantee that won't cover the battery. How do I determine if the battery is the problem, or if it's the computer itself and I should send it back to the seller?
I've read some about the "genius bar" and I'm hoping for some info on that also. Is it necessary to make a reservation, or will they take walk ins? Will they give me any grief because it's a used computer not bought from them? What do they charge? Can I expect a complete diagnosis from them?
thank-you for any info anyone can offer!
I should add that I've reset the PRAM and NVRAm with no results. resetting the SMC (did I get that right?) worked only until the next time I started the computer. The Battery updater seems to be updated.
Thanks

Yes, it's possible to get a defective new battery. It's also possible the AC adaptor is defective, and it's possible there's a problem with the motherboard.
I would look at the following articles for possible help:
Apple Portables- Troubleshooting MagSafe adapters
Troubleshooting Magsafe power adapters with stuck pins
Use and cleaning of power adapter with MagSafe connector
You can also run hardware diagnostics:
How to run hardware diagnostics for an Intel Mac
Boot from your original OS X Installer Disc One that came with your computer. After the chime press and hold down the "D" key until the diagnostic screen appears. Run the extended tests for a minimum of two or three hours. If any error messages appear note them down as you will need to report them to the service tech when you take the computer in for repair.
Some "common" error indicators:
SNS - sensor error
MEM - memory error
HDD - hard disk drive error
MOT - fan error

Need help on whether or not I should go to the genius bar about battery

I have one of the mid-2012 Macbook pro. I had checked by battery health today and had noticed that my battery health is 79% even though I only have 470 charge cycles. I was reading from the Apple website that the battery health is only suppose to be lower than 80% at approximately 1000 cycles. The thing is that I haven't gotten any of the "Servive battery" messages yet. Coulde I potentially go to the genius bar and ask about a replacement battery considering my battery health is already below 80% even though my charge cycle is less than half of what Apple states?
Thanks in advance

charging cycles mean NOTHING.
what matters is short term ABUSE, not charging cycles.
1. did you often drain the battery very low?
2. did you often /always have your macbook on charge,......or did you often / always BOTH have your macbook on charge AND in sleep mode?
3. did you often /always play realistic heavy graphics games ON battery on your notebook?
1 or 2 and 3 are harsh on the battery chemistry and therefore its longevity
all batteries are consumables meant to replaced either in their own "due time" or early due to abuse / misuse.
Proper understanding of a battery charge cycle
A charge cycle means using all of the battery’s power, whether that is at once, or over several shorter battery discharges and recharges.
Two examples for clarification:
As a first example, where one fully charged battery is discharged down to 10%, then fully recharged, then using 10% of that full charge, this counts as 1 cycle since the total of both discharges is 100% of a full charge of use.
In the second example, where one fully charged battery is discharged down to 40%, then fully recharged, then using 40% of that full charge, this also counts as 1 cycle since the total of both discharges is 100% of a full charge of use.
While both examples are that of a single charge cycle, the first example is more aggressive against the lithium battery chemistry than is the second example. In short, collective overall gentle shallow or mid-range draining of your lithium battery is a better use condition than is the first example of deep-draining of the battery. While both are quantitatively identical as a single charging cycle, they are wholly different qualitatively on the battery chemistry, which is directly related to its ultimate longevity and health.
In short, it is the near and mid-term life of the battery as relates to its proper care (or lack thereof) that is to be looked after.
Priorities in order of decreasing importance for battery care are:
1. Avoiding deep discharges of the battery.
2. Avoiding having your battery constantly on charge or on charge and in sleep mode.
3. When playing graphics intense games, use your notebook plugged in when possible.
4. Reduction of battery cycles by plugging into power when on the go, or when accessible.
A person who has, for example, 300 charge cycles on their battery and is recharging at say 40% remaining of a 100% charge has a better battery condition state than, say, another person who has 300 charge cycles on their battery and is recharging at say 10-15% remaining on a 100% charge. DoD (depth of discharge) is vitally important on the wear and tear on your Macbook’s battery, much more so than is the counting of charge cycles. There is no set “mile” or wear from a charge cycle in specific. Frequent high depth of discharge rates (draining the battery very low) on a Lithium battery will greatly hasten the lowering of maximum battery capacity.
Understand that a charge cycle is a general parameter of use, but is not directly related to the short-term or mid-term abuse of the battery, which can rapidly hasten a shorter lifespan, regardless of what the actual cycle count on the battery indicates.
Proper considerations for near-term care of the battery is of utmost importance. Abuse of the battery is entirely avoidable, long-term eventual old age deterioration of the battery is entirely unavoidable.
Apple’s adaptive charging system mitigates much potential for accidental battery misuse or abuse; however it is still readily possible to abuse the battery and thereby affect battery health.
General consideration of your MacBook battery
Contrary to popular myths about notebook batteries, there is protection circuitry in your Macbook and therefore you cannot ‘overcharge’ your notebook when plugged in and already fully charged.
However if you do not plan on using your notebook for several hours, turn it off (plugged in or otherwise), since you do not want your Macbook ‘both always plugged in and in sleep mode’.
Do not perform “battery calibration” on your current Macbook. There is no calibration of current Apple portable Macbooks with built-in batteries.
A lot of battery experts call the use of Lithium-Ion cells the "80% Rule", meaning use 80% of the full charge or so, then recharge them for longer overall life. The main quantified damage done in the use of Lithium Ion batteries are instances where the internal notebook battery is “often drained very low”, this is bad general use of your notebook battery.
All batteries in any device are a consumable meant to be replaced eventually after much time, even under perfect use conditions.
If the massive amount of data that exists on lithium batteries were to be condensed into a simplex, helpful, and memorable bit of information it would be:
1. While realistically a bit impractical during normal everyday use, a lithium battery's longevity and its chemistry's health is most happy swinging back and forth between 20% and 85% charge roughly.
2. Do not purposefully drain your battery very low (10% and less), and do not keep them charged often or always high (100%).
3. Lithium batteries do not like the following:
A: Deep discharges, as meaning roughly 10% or less. Avoid this in all instances if you can. This is hard on your battery.
B: Rapid discharges as referring to energy intensive gaming on battery on a frequent basis (in which case while gaming, if possible, do same on power rather than battery).
C: Constant inflation, as meaning always or most often on charge, and certainly not both in sleep mode and on charge always or often.
From Apple on batteries:
http://www.apple.com/batteries/notebooks.html
http://support.apple.com/kb/HT1446
"Apple does not recommend leaving your portable plugged in all the time."

Battery & genius bar

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