Battery Icon with Red Diagonal Line

My phone is displaying a Battery icon with a red diagonal line. I figured the battery had finally died and ordered a new battery. When I installed the new battery it displays the same thing. I have tried the Support Q&A and unplugged from the charger, removed the battery, waited a while, reinstalled the battery and then plugged into the charger. Nothing.
I tried the same procedure but used the USB cable to try to charge through the USB in case my charger was the problem.
I have waited for a while now and the icon is still displaying.
Any help?
Thanks.
Solved!
Go to Solution.

Yep! Same issue with my 8800.
Bought a new wall charger as well as a new battery as the old one had expanded.
Let's see how it goes.

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So, how pervasive is the problem of theBlackberry 8310 and its icon with the red line across from it? Is it a problem with the battery? Or is it a problemwith the phone? IS there any fix?
Mine came brand new in a box a few daysago. It came with a blue battery (C-S2). As soon as I put the battery into thephone, the dreaded Icon (battery with a red line through it) showed up. I charged it, thinking that means the batteryis empty and left it charging for over 5 hours, hoping the Icon will go away.It never did, and now 4 days later and an infinite number of battery pulls, some with a twist or two, it is still there. If it was any otherpiece of technology I would dismiss it as junk. But, oh, this is the famous BB.
Instead, I did some research, have spentupwards of 15 hours over the last 4 days, trying to figure it out. I ran intolots of things on the Net, including the crackberry postings with people sayingthat they got rid of the problem by dropping (!!) the BB from 3-4 feet,sometimes repeatedly, until it fixed itself. Others report the problem aftersome time of use (flaky construction?). On this forum alone there are at least4 recent postings with the identical problem (search for “8310 battery line”and find the post of “Spyridonas” 12-13-08, of “black_black_b” 06-10-09, of “hades” 09-27-09 and of “Alien_X” 09-28-09. None of those seems to have got the attentionof anyone from RIM, and nobody offered any meaningful solution. As people have reported time and again, it isvery unlikely to be the problem with the battery, so we are left to conclude thatthe phones are lemons.
We spend lots of money for a useless pieceof junk and nobody at RIM cares. If this was a car, it would have been recalled a long time ago. I will get my money back and buy somethingelse, maybe a Nokia or even a Moto. Watch out RIM, you are pissing off a lot ofpeople, and some of them are the wrong people to piss off.

Alien_X wrote:
I did not overlook anything.
I think you did. You pointed out each instance you could find when this fix did not work. You failed to point out the dozens of times this fix did work.
So, to answer your initial post questions:
So, how pervasive is the problem of theBlackberry 8310 and its icon with the red line across from it?
Not very pervasive. It certainly is not one of the top ten problems judging from the questions I see asked here and elsewhere.
Is it a problem with the battery?
Could be. Have you tried a brand new battery (I forget if you said).
Or is it a problemwith the phone?
Again, could be. There could be an issue with your battery contacts on the device.
IS there any fix?
For most, yes. We've been over that.
Try cleaning the contacts on the device. See if that helps. Try a new battery... and often new batteries are very low or close to dead upon purchase so follow the directions above to charge and bootup.
Alien_X wrote:
To: JSanders,
I had already seen this bit of lame “advice” that has been circulating on BB boards and hadtried it several times,
Oh, thank you so much. You know, you get what you give. Your initial post above did not state what you had tried several times. We don't read minds, well, I don't at least.
Alien_X wrote:
Anytime you buy a brand new item and it fails to work after 4 days of trying anything you can find I”d say you got a lemon.
You've had it four days, brand new, and you haven't returned it for a new device? That would be my first suggestion had you stated that first off. I would not keep that device if first off it didn't work. But a lemon? Nah, it's not a pervasive problem inherent to the model, which is what a lemon is normally defined as.
Alien_X wrote:
My name is neither Gambino nor Gotti,
eh, your threats make it seem so, or that you want to be. Has nothing to do with race, just your attitude here.
Alien_X wrote:
To: JSanders,
  offer no meaningful assistance whatsoever, especially for a problem that has been known for at least 10 months.
Four days or ten months?
Alien_X wrote:
Sorry to everyone else, but the personal attack was not warranted and it needed a response.
This is a community support forum. Your post above just reaks of attitude. If you're expecting users here to flock to your post to help out with that kind of attitude and silly threats, well, as you can see, it just didn't happen.
Try being nice and seeking assistance, you might just get a better response. There's been NO personal attacks on you, I don't operate that way.
Alien_X wrote:
To: JSanders,
On Moto, much as you deride it,
I'm afraid that is just indicative of whole problem here, I don't think you are reading these posts. I didn't deride the Motorola. I said you'd love it, unless you consider that derision. How odd that you would. They have great devices.
Good luck.
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1. If any post helps you please click the below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Whilst it may not be your fault I am afraid it appears that your post is on a forum which is not the best for your OS. It will save the time of the unpaid volunteers here, and may resolve your issue faster, if you could examine the list below and see if there is a more appropriate forum to which you could direct your question.
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OS X 10.5 Leopard
OS X 10.4 Tiger
OS X 10.3 and earlier
OS 9, OS 8 & System 7
OS X Technologies
OS X Server
iPad
iPhone
iPod
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Battery Icon with Red Diagonal Line

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