Battery indicator saying no battery available

Battery indicator saying no battery available

Could well be:
Intel-based Macs: Resetting the System Management Controller (SMC)
Resetting your Mac's PRAM and NVRAM

Similar Messages

  • DV7 4080, unplugging ac adapter makes battery indicator say no battery

    Brand new battery.  Battery indicator says plugged in and charging while ac plugged in.  When I unplug laptop goes to battery poower mode and will hibernate if indicator says battery inicated and ac unplugged.  Sometimes when I unplug the indicator will go to battery undetected and ac plugged in indication.  Have updated Bios

    Hi,
    First of all, shutdown the notebook, unplug the AC Adapter, remove the battery, and then hold down the Power button for a full minute.
    Now, plug in the AC Adapter without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall - do not uninstall anything else here.  When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery.  Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again.  Now plug in the AC Adapter ( with the battery still inserted ) and start the notebook to see if this has helped the issue at all.
    I am waiting to hear back from you.
    !------------------- Please click the KUDOS star on the left to say 'Thanks'. Please mark 'Accept as Solution' if it answers/solves your problem. Thank you-----------------------------------------------​------------------!
    I am an HP Employee. 

  • Battery indicator says not charging

    My battery indicator says "not charging" when I am using the mag safe and the green light is on. When off the mag safe the battery is running down and I am currently at 18%.

    Reset the SMC:
    http://support.apple.com/kb/HT3964

  • No battery available, Temporary fix

    Hi everyone, I'm an owner of Macbook Pro Early 2011.
    MTLion 10.8.2
    I have been having a problem with "No battery available" or"X" signed on the battery recently.
    If you want to know how i temporary fix it just skip to the ->(TEMPORARY FIX) section.
    The situation is, if i use the Macbook without connecting to the magsafe sometimes the Macbook will suddenly turn itself off and will nerver turn on again without the magsafe adapter. When the Macbook is on with magsafe, the battery will show X signed and says no battery available and the Macbook will become really slow. Also when I press the battery indicator at the left side of the Macbook it will just beep for few times as if there were actually no battery inside.
    I have gone through a lot of topics about this issue and have been trying almost every possible solutions, the best one so far is resetting the SMC.
    The issue here is My Macbook Pro Early 2011 is considered as  A battery that I should not remove on my own,,fine I followed the instructions
    Note: Portable computers that have a battery you should not remove on your own include MacBook Pro (Early 2009) and later, all models of MacBook Air, and MacBook (Late 2009).
    Shut down the computer.
    Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
    On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
    Release all the keys and the power button at the same time.
    Press the power button to turn on the computer. 
    Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
    But then It's still the same "X" no battery available.
    ->(TEMPORARY FIX)
    I was in a rush so finally I decided to follow the instructions for the removeable Macbook battery models.
    Resetting the SMC on Mac portables with a battery you can remove
    Note: Learn about removing the battery on MacBook and MacBook Pro.
    Shut down the computer.
    Disconnect the MagSafe power adapter from the computer, if it's connected.
    Remove the battery.
    Press and hold the power button for 5 seconds.
    Release the power button.
    Reconnect the battery and MagSafe power adapter.
    Press the power button to turn on the computer.
    But for me, I have to take the bottom aluminum case out manually. I unplugged the battery cable and did the 5 seconds and replugged it in.
    After that the Macbook became normal. I was so happy when i fixed it for the first time.
    Now the thing is after the first fixed around one week it happened to me again the "X" problem. So I fixed it again by opening the case, replugged the battery, done.
    After that this symptom keeps on coming more frequently, eventually one "fix" can last for only 2days and it will happen to me again.
    What should i do now? Any advice?
    The apple store is quite far from where i live so I'm posting here first may be someone will come up with a better suggestion.
    Btw, the battery had already been replaced 2 months ago.
    I have to replace it because the first battery blown up when I plugged the magsafe to the Macbook.
    Right now I'm worrying, Is it something about Battery Sensor?
    I bought my Macbook Pro from Saudi Arabia but currently I'm using it in China.
    Here is the current info when the problem occurs from About;
    Battery Information:
      Charge Information:
      Charge Remaining (mAh):          0
      Fully Charged:          No
      Charging:          No
      Full Charge Capacity (mAh):          0
      Health Information:
      Cycle Count:          0
      Battery Installed:          No
      Amperage (mA):          0
      Voltage (mV):          0
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          180
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          10
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Wake on LAN:          Yes
      Current Power Source:          Yes
      Display Sleep Uses Dim:          Yes
      GPUSwitch:          2
      PrioritizeNetworkReachabilityOverSleep:          0
      Standby Delay:          4200
      Standby Enabled:          0
      Battery Power:
      System Sleep Timer (Minutes):          60
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          10
      Wake on AC Change:          No
      Wake on Clamshell Open:          Yes
      Display Sleep Uses Dim:          Yes
      GPUSwitch:          2
      Reduce Brightness:          Yes
      Standby Delay:          4200
      Standby Enabled:          0
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          Yes
      ID:          0x0100
      Wattage (W):          85
      Revision:          0x0000
      Family:          0x0085
      Serial Number:          0x0004cbc8
      Charging:          No
    Thank you,
    Marcus

    Hi Marcus111,
    QUESTION:
    I would like you to ask, by "they replaced the battery connector port" you mean they replaced the MagSafe DC-In board (see the picture, the device in the right hand http://d3nevzfk7ii3be.cloudfront.net/igi/UnXMVB6e4eFgkwFY.huge) or simply said the part between the logic board and the MagSafe connector with the LED indicator, right?
    MY SYMPTOMS:
    I have very similar symptoms with the same MBP 13'' unibody early 2011 model. In Addition to what you mentioned, I am only able to use external (bluetooth) keyboard and mouse since the built-in keyboard does not work very well (just in the rEFInd menu, but very slowly). Moreover, I am only able to start the system when the trackpad is disconnected from the LogicBoard. The system runs very slowly by default, but if I do a little trick -- the SMC reset during which I disconnect the MagSafe, reconnect, with 5 second intervals among the steps, the system starts and runs pretty fast. The problem is that if I do it as described, the battery is not recognized in the OS X. On the top of that, as the trackpad is disconnected and keyboard does not work well I can only use external bluetooth keyboard and mouse (or USB). When the trackpad is connected, the fan starts turning but the MacBook does not start at all...just the white diode is blinking and the hardrive starts and stops spinning over and over again (like if there were not enough power).
    Regards,
    XanthiX

  • No battery available

    Hi everyone,
    Sometimes (more and more often as time goes on it seems), my battery icon has a little x in it and says "no battery available". This is not true, since when I take out the power cord it can still run for an hour or so. However, it's pretty annoying not knowing how much battery is left, and though I haven't timed it, I'm fairly certain it doesn't last as long as when it's functioning properly.
    Also, restarting doesn't solve the problem - it only starts working normally again when I let it drain, and then it's back to the problem within a couple days, sometimes just a few hours.
    Any insight would be greatly appreciated.

    If any of the steps above doesn't work, I would recommend checking out the MacBook Battery Program at Apple's website.
    http://www.apple.com/support/exchange_repair/macbook.html
    You will need to take the computer either to an Apple Authorized Service Provider, a Apple Retail Store in the US or you can call AppleCare if the steps in the article fit your issue.

  • Sony H50 digital camera battery availability

    I bought Sony H50 digital camera, it has lithium battery, my friend says that AA type rechargeable batteries are better than lithium type batteries since these are economical, moreover, lithium type battery for a particular model may be discontinued by the manufecturer any time so the camera may be out of use due to unavailability of battery for a modell.
    I am confused, please help

    AA rechargeables are better than the AA nonrechargeable lithium batteries.
    They are NOT better than Lithium-Ion rechargeable cells like your camera uses.  Li-Ion cells have the highest energy density per unit of weight of any battery type (except maybe Li-Po).
    I've never had problems with battery availability for any camera.  Cameras tend to be not too harsh on their batteries, and most likely by the time Sony ever actually discontinued the battery for that camera, you'd be wanting to purchase a new camera.
    As an example, I got my PowerShot S100 (the first Canon Digital Elph camera) around 2000-2001.  Canon still manufactures NB-1LH batteries for this unit.
    *disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

  • No battery available, smc reset didn't help

    I have a MacBook Air running 10.6.8 with 1.6 Ghz core duo 2 and 2Gb SDRAM (2011 model I believe)
    It is way out of warranty, it belongs to my son, who got given it from a friend at school who was just going to chuck it out cos he had recently got a newer model. So it was inherited. After a while he noticed the battery expanding... and then one day the battery no longer worked, although it still worked on power supply. With it being way out of warranty, we bought him a replacement battery for the MacBook Air and had it installed by one of our IT friends. Now however when switched on the battery is not showing up on the battery meter top right. it has an 'x' in the battery icon.
    I did some reading around and figured that the SMC reset seemed to do the trick for many who reported this issue. I did an SMC reset following the guidelines on the apple support pages. With the macbook powered off, The power supply went off while the shift + control + option + power buttons were pressed. ON powering up again after the SMC reset, the battery is still coming up as 'x' no battery available. It has been plugged in and connected to the electric supply for a couple of hours. I have tried and retried the SMC reset a number of times. I know the rest was actually woerking because I saw the power light on the maglite adapter go off and back on again.
    so in summary, it has had its battery replaced
    but now the battery shows up with 'x'
    SMC reset has no positive effect on the problem.
    I am fully aware that I have no warranty, no free support from apple (they wanted £35 for an online chat a few minutes ago), I have invalidated any warranty (which I didnt have anyway) by having the battery replaced, but since the Macbook Air was given to him....??
    The battery was purchased on Amazon from Oneworldexpress, and its the correct A1245 37Wh battery. It was fitted by someone who works in an IT department (not mine) and someone who knows what they are doing opening something like this up.
    What should be my next move? Why do I still have no charging, why is the battery not being recognised?

    Open System Information>Power and post this:
    (Make certain that the charger is connected)
    Ciao.

  • My mac pro suddenly turned off by itself, then after 10 minutes it started to work again with "no battery available" icon and an always-running fan!

    My mac pro suddenly turned off by itself, then after 10 minutes it started to work again with "no battery available" icon and an always-running fan!
    it's bugging me since I don't know if it's recharging or not..

    Mine has just done this too.  Did you find out what it was?

  • Mac goes to a black screen when charging and when i turn it back on i have the no battery available sign

    I have a macbook pro Processor  2.9 GHz Intel Core i7 Processor  2.9 GHz Intel Core i7 Graphics  Intel HD Graphics 4000  Software  OS X 10.9.3 (13D65)
    When i pug my charger in after a while it shuts down. And when i power it on i get the no battery available sign i looked this up and learned how to solve it turn it off and do shift ctrl alt power and then turn it back on but it happens again. Today is the first time this has happened to me any suggestions

    sorry forgot to mention it is not an apple charger but it has been fine for months

  • What is the battery available for hp pavilion dv4-1502 tu product number(vt100pa#acj)?

    what is the battery available for hp pavilion dv4-1502 tu product number(vt100pa#acj)?

    Hi:
    You can query by the part number listed on your battery if you want the same one or an equivalent.
    Below is the link to the dv4 service manual.  Supported batteries with part numbers are listed in Chapter 3, page 23.
    http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01597750/c01597750.pdf
    Paul

  • Macbook Pro Retina display says "No batteries available" after legitimate system software update

    Issue Description
    On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
    Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
    It was delivered August 8, 2012. It cost me $3,265.16
    I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
    It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
    In the one year since I bought it, I have had only 2 issues;
    • A case of display flickering that resulted after a system software update on August 28, 2013
    (Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
    • A case of battery failure that resulted after a system software update on October 11, 2013
    (Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
    Symptoms after system software update
    • Battery Icon on status bar disabled with a message "No batteries available"
    • Battery not charging
    • LED on the Magsafe power adapter no longer show
    • Keyboard backlights no longer show
    • Notebook fan loud/noisy and permanently at high speed
    • Date and time reset to a date in the past at each restart
    • Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
    • An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
    Recommendations from Apple Support
    • Perform SMC Reset (http://support.apple.com/kb/HT3964)
    (Done - no change in status)
    • Run Disk Utility
    (Done - no errors found)
    • Run Apple Hardware test (http://support.apple.com/kb/HT1509)
    (Done - no errors found, no change in status)
    • Visit Apple Store
    (Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
    • Check System Report/Hardware/Power
    (Done - Health Information/Cycle count:0, Battery installed: No)
    • Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
    (Done - no change in status)
    Comments and additional Observations
    Please note the following;
    • All of the symptoms above appeared after a system software update on October 11, 2013
    • This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
    • The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
    • Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
    • The said update was not interrupted or anything of the sort
    • On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available" 
    I make the following deductions solely based on my observations
    • An apple authorized system software update broke the system
    • The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
    • It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
    • The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
    • The symptoms match what an SMC reset should resolve according to Apple documentation
    • This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
    Summary;
    The system is running OS X 10.8.5
    I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
    I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
    I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

    Issue Description
    On July 26, 2012 I placed an order with Apple store for the 15-inch MacBook Pro with Retina display with the following configuration (Order # W269108641 Serial# C02J52S9DKQ5):
    Processor 2.6GHz Quad-core Intel Core i7, Memory 16GB 1600MHz DDR3L SDRAM, Flash Storage 512GB Flash Storage
    It was delivered August 8, 2012. It cost me $3,265.16
    I have since equipped it with accessories like a wireless apple keyboard ($69), wireless mouse ($69), USB super drive ($79), VGA display adapter ($29), Ethernet Adapter ($29) and the excellent sleeve/pouch from Pack & Smooch GmbH (GBP60))
    It's so heavily configured because it’s my main workstation. I additionally bought and installed Parallels 8 so I can run Windows 8 in a Virtual Machine because I have a few things on Windows that I need to be productive. This setup has been a dream machine until a little over a week ago.
    In the one year since I bought it, I have had only 2 issues;
    • A case of display flickering that resulted after a system software update on August 28, 2013
    (Case ID 498560320 - not much help came from Apple Support but fortunately the problem went away a week later after another system software update)
    • A case of battery failure that resulted after a system software update on October 11, 2013
    (Case ID 516534003 - I have gone through all recommendations from Apple support as I will detail below)
    Symptoms after system software update
    • Battery Icon on status bar disabled with a message "No batteries available"
    • Battery not charging
    • LED on the Magsafe power adapter no longer show
    • Keyboard backlights no longer show
    • Notebook fan loud/noisy and permanently at high speed
    • Date and time reset to a date in the past at each restart
    • Notebook starts up the moment the Magsafe adapter is connected without waiting for power button to be pressed
    • An update for "MacBook Pro Retina Display SMC Update 1.2" keeps appearing in Software Update
    Recommendations from Apple Support
    • Perform SMC Reset (http://support.apple.com/kb/HT3964)
    (Done - no change in status)
    • Run Disk Utility
    (Done - no errors found)
    • Run Apple Hardware test (http://support.apple.com/kb/HT1509)
    (Done - no errors found, no change in status)
    • Visit Apple Store
    (Done - they confirmed no issue with Magsafe adapter. For a fee they are happy to change the battery if confirmed faulty and re-install the OS if the battery is not the issue but am uncertain that the OS re-install will resolve the issue because I have read online about a similar case where a re-install did not resolve the issue)
    • Check System Report/Hardware/Power
    (Done - Health Information/Cycle count:0, Battery installed: No)
    • Perform NVRAM Reset (http://support.apple.com/kb/HT1379?viewlocale=en_US)
    (Done - no change in status)
    Comments and additional Observations
    Please note the following;
    • All of the symptoms above appeared after a system software update on October 11, 2013
    • This update first appeared on October 10, 2013 but I was too busy to apply it especially because it required a system restart
    • The battery was fully charged when I decided to apply the update on October 11 morning after I got to work
    • Normally on full charge, the battery will typically deliver 3 - 4 hours depending on usage and up to 6 hours when idle
    • The said update was not interrupted or anything of the sort
    • On the day the symptoms were first observed when I first logged the case with apple, the system ran on battery while it performed the Apple Hardware Test while I was driving to the Apple support store on my way home even though the status bar was indicating "No battery available" 
    I make the following deductions solely based on my observations
    • An apple authorized system software update broke the system
    • The nature of the failure is communication related - the battery charging circuit and related systems are not getting the necessary instructions to function as they should (It's a known fact that rechargeable batteries do NOT die instantaneously, the total hours they run on full charge will gradually reduce over time as they degrade on use)
    • It’s possible the update is not being applied correctly because the item “MacBook Pro Retina Display SMC Update 1.2” is still in Software update after subsequent attempts to apply it
    • The high fan speed is nothing to do with high temperature or high processor load, according to the Activity Monitor utility the highest CPU utilization 1.9 – 4.7% is by kernel_task (PID 0) followed by activitymonitord at 1.8 – 2.2% (PID 481)
    • The symptoms match what an SMC reset should resolve according to Apple documentation
    • This is a known problem within Apple based on the documentation provided and the numerous similar cases reported online
    Summary;
    The system is running OS X 10.8.5
    I have provided this detailed documentation in the hope that someone who understands this system can say exactly what is going on. It's meant to be a dream machine but now you can hear the fan from across a large room, the battery doesn't charge and is in fact not recognized so I lose data if the Magsafe adapter gets unplugged, and I have to reset the system date each time I restart the notebook.
    I've used this notebook with utmost care for a little more than a year, this investment of over $3,500 could have bought 3 high end notebooks from DELL or HP but I chose Apple.
    I have suffered untold loss in productivity in the last 10 days since this issue occurred, I respectfully request Apple to fix my notebook.

  • Find Friends app keeps saying "location not available" on iOS7?

    After I updated my 4S to iOS 7, Find Friends will not actually find the person, it just pops up with "location not availble" everytime. I have tried restoring the phone, logging out then back in, and deleting the app then redownloading it and nothing has helped. The person I am trying to find says everything is working well on their end. Help!

    My family has 5 iphone 5s's. Two of my kids and myself just upgraded from iOS6 to iOS7. Now, on my Find Friends app, their locations only say Location Not Available. However my wife and and my other child, still on iOS6, their locations immediately appear.
    In talking with my two kids that are on iOS7, I have 100% confirmed that THE FIND FRIENDS APP MUST BE OPEN in order for their location to be found. THIS IS NOT ACCEPTABLE. Furthermore, my kids will not leave the Find Friends app open because it drains their batteries at an extremely fast rate. This is a new issue for iOS7.
    By confirm I mean this. On a hunch I called them when their location said not available, and confirmed that their Find Friends app was closed. I asked them to launch their Find Friends app on their phones. I then checked my Find Friends, and suddenly their locations were visible. I then had them close their Find Friend app, and sure enough, my Find Friends immediately showed their location as Not Available.
    THIS BEHAVIOR WAS NEVER PRESENT IN iOS6. NEVER!. I have also 100% confirmed that my wife's phone, beside me as as I type this, has all apps closed, including Find Friends. However her location immediately appears in my Find Friends list.
    I certainly hope that Apple will fix this immediately. I bought the five iPhone 5s's over a year ago, almost exclusively because of the Find Friends app, so I could keep track of my kids. Never once did we have trouble with Find Friends. And the app did not consume much battery, even when it was open.

  • Trying to update to latest firefox I'm 3.6.18 But it says NO UPDATES available

    trying to update to latest firefox I'm 3.6.18 But it says NO UPDATES available

    ''trying to update to latest firefox I'm 3.6.18 But it says NO UPDATES available''
    If you mean to 6.0 try updating now, everything seems to have been screwed up this last week or two with strange things happening yesterday.
    The www.mozilla.org which is usually better for updates without messing things up does not tell what version it would download if your press the green button on page.
    The www.mozilla.com site yesterday indicated 5.0.1 yet for a couple weeks no update would be found when asked in Firefox from 5.0 Today it indicates 6.0 and 5.0.1 got updated to 6.0 when I asked it to. It too had check for updates and ask, but did not find any updates until today and that wasn't checked automatically.
    Yesterday my 3.6.18 got updated as soon as I brought it up to 5.0.1 today it went to 6.0 (I had check for updates, like within 3.6.* but I also had ask me, no respect)

  • Apps menu shows 5 updates available, but when I go to download them it says none are available

    apps menu shows 5 updates available, but when I go to download them it says none are available.  How do I remove that number?

    Get some apps from someone else, perhaps? You can check by doing a "Get Info" on your apps; that will show the account under which they were purchased.
    Oh, and just to clarify so I'm not barking up the wrong tree, what exactly is iTunes saying? Is it showing the number in the icon indicating that there are five apps to be updated but showing the screen that says "No updates are currently available"? Or is it giving an error message somethign like "the item you requested is not available in the iTunes Store"?
    Message was edited by: varjak paw

  • I can't download the Sandy Relief album that I pre ordered. Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already have, which I have not.

    .Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already did. I checked the store menu and it indicated that there is nothing available to download. I don't have the songs or the album showing in Itunes anywhere. Not sure what to do.

    Hi OverratedBacon,
    Thanks for using Apple Support Communities.  I would first try downloading the songs from your past purchases by following the appropriate steps here:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

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