Battery is completely depleted and does not charge at all

I have a brand new MAC Book which I purchased in November and I am having problems. I already had to get the RAM replaced before I came to Italy to study abroad.
Here is my problem:
I returned from a one week break to find my computer totally dead on my desk. I didn't fully shut the computer down before I left. When I went to turn it on (eight days later) I couldn't using the power button so I plugged in the power source. When I plugged in the power source the power monitor remained "green" which indicates "fully powered" and the icon on the top right hand corner shows plugged in and "O%" charge. If I unplug the power the computer shuts off completely.
I have taken off the battery for 12 hours and put it back in and nothing changed.
I did the turn off the computer disconnected the power and removed the battery hold down the power button for five seconds and replaced the battery and reconnected the power source and nothing.
I checked the battery by pressing the button and the lights don't even indicate it has any charge so it is completely dead.
I finally went into system profiler and this is what it reads:
*Battery Information:*
Model Information:
Manufacturer: DP
Device name: ASMB016
Pack Lot Code: 0002
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0102
Charge Information:
Charge remaining (mAh): 0
Fully charged: No
Charging: No
Full charge capacity (mAh): 0
Health Information:
Cycle count: 128
Battery health: Poor
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 8300
This is a brand new lap top and I need to have these issues resolved ASAP because I am unable to get my laptop serviced from Europe unless I fly back to the US.
PLEASE HELP!!!!

Hi. Try resetting the SMC of the computer. Here's the steps:
http://docs.info.apple.com/article.html?artnum=303319.
If that doesn't help, the info you posted shows that the cycle count is below 300 and this could be an indication that this is a hardware problem. If there is an Apple Store in your area, have it check there. They can give you a new battery for free since this is still within warranty.

Similar Messages

IPhone 4s screen is completely black and does not work at all; has not been dropped. Any help?

I opened up youTube using a shortcut from the Cocoppa app last night, and the screen froze, my home button would not work, so I locked it. The phone was charging at the time and nowhere near dead. After I did so, I pressed the lock and the home button [ not at the same time ] and the screen would not light up at all, it remained completely black. So, I unplugged it and plugged it back into the charger and it made the little sound it does when you do so, that told me it was not dead, and had not turned off. I held the lock button down to turn it off and swiped where the "slide to shut down" bar would normally be if my screen actually worked. It did nothing. My phone screen does not work at all now, even though it makes sounds such as Siri's little pinging noise when you hold down the home button. I am thoroughly confused and urgently need help to solve this problem.

Hello there, stevo3stevenz.
The following Knowledge Base article provides some great steps for troubleshooting your iPhone not powering on:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

My iphone 4 switches off unexpectedly and does not charge properly every time

My iphone 4 turns off unexpectedly and does not charge properly every time. Can anyone help

Hey bigstu29,
Thanks for the question. To completely isolate the issue, you may want to follow these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M.

IPhone 3GS no longer recognized in iTunes and does not charge via wall

I upgraded my iMac to iTunes 9.2 when it came out.
My wife then upgraded her iPhone 3GS to iOS4.
Since then it is not recognized in iTunes and does not charge via the wall adapter.
I realize this topic crosses over with several ongoing discussions, but there are no 3rd party peripherals involved here.
The only major changes to our set up have been the itunes and iOS upgrades.
The battery is running down, any ideas to fix this, or other similar experiences welcome.

Went to the Apple store and they replaced the cable.

My new ipod 6th generation doesn't appear on itunes and does not charge when connecting to iMac...Any suggestions?

My new ipod 6th generation doesn't appear on itunes and does not charge when connecting to iMac...Any suggestions

If you have a PPC iMac, see KB Article: http://docs.info.apple.com/article.html?artnum=301733 iMac G5: How to Reset the SMU (iMac G5, the iMac G5 (Ambient Light Sensor), and the iMac G5 (iSight)).
Intel iMac, see KB Article: http://support.apple.com/kb/HT3964 Intel-based Macs: Resetting the System Management Controller (SMC)
Your iPod is "new" & still under warranty.
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
Or, take your iPod Nano to your local Apple Store or AASP.

Ipad does not charge at all

I need help.
My Ipad does not charge at all
I have put it on the wall and on the computer and it simply doesnt work
Doe anyone know what I can do?

Hello and welcome...
Try a different USB port on your computer and try a different wall socket.
If that doesn't help, probably a good idea to take it in for service. You can make an appointment ahead of time. http://www.apple.com/retail/geniusbar/
Carolyn

Battery is charging intermitently and does not charge fully

Hi,
I have a HP Envy Ultrabook and it is less than 5 months old.
Recently I noticed that my ultrabook's battery is not charging a few minutes after I plugged in my AC adapter. Also it does not charge fully.
At times the charging may start again for a few seconds but stopped.
Furthermore, the battery never reach 100% charge capacity but stops at 90+%.
As I cannot remove my battery since this is an ultrabook, please advise.
Thanks.

Hi speed922,
What is your product number?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

My iPad 3 screen has gone completely black and does not respond

MY iPad 3 screen has gone completely blank (blacked out) and does not respond to either of the power buttons.
ANy suggestions?

If the battery is not flat, try a reset.
Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

Battery of my Iphone 5 does not charge.

Dear all,
charger, sockets, USB cable checked ( no pollution) even resets did not help.
When switching the main display flickers and shows for 2 sec
battery symbol (empty and small red line for exhaust battery)
Has anybody the same problem. thanks for any help.

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Battery works perfectly fine but does not charge!! (HP Probook 4530s)

Hi
This has been happening for the past couple of days or so. My laptop works perfectly fine on the battery but when I plug in the charger, it says "Plugged in, charging" but the battery does NOT get charged. I ran HP Battery Check and got the following results in the charging and discharging situations:
I will be very thankful for any help you can offer!

Thank you for the reply Kalt. I have some questions:
1. How do I perform a hard reset of the BIOS on this laptop?
2. The battery does not even charge when the laptop is switched off. Which makes me think that it might not be a BIOS issue because when the laptop is off, the battery should charge on A/C power right?
3. The battery charging LED does turn "orange" which means it is charging... but the battery doesn't get charged. Furthermore, until 2 days ago the battery was still lasting at least 2-3 hours on a full charge. Do you think that the issue is not with the battery but maybe the charging circuit in the motherboard has malfunctioned?
I appreciate your help

Ipod is not recognized by computer or itunes and does not charge

Hi, so for a few months I've been having a problem with my iPod Touch 4th gen where when i connect the ipod to the computer it does not connect. My Computer says "USB device not recognized" and also I've recognized that my ipod doesnt charge either. When I connect it to a wall charger the ipod charges fine, but i can't sync anything or any music. I have no idea how to fix this problem :\

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

My iPod touch 4th gen 8GB hot and does not charge

Help!!! My iPod will only get real hot on the back and will not take a charge when trying to charge it. I have already had the battery switched out so I know that's not the issue.
thank you

Then that means a problem with the logic board. Typically it is best to purchase a used iPod.

Iphone 5 plugged in and charge icon appears but iphone does not charge at all.. Please help!

Iphone 5 not charging after connected via usb and charge icon appears and charge sound occurs.. Need immediate help! Thank you!

To find out if it's system wide or user specific, try this...
Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does it work in the new account?

Battery drains like crazy, and now not charging fully! 3GS

My 3GS was 100% at 9am. I got a text message at 9:36am, and the battery was at 97%, so I went to reply to it. My phone shut off, like it had a dead battery, so I put it on the charger. About two minutes later, it turned back on and said it was at 62% battery! So, I kept it on the charger. It got to 72% and wouldn't charge any more. I took it off the charger for a moment before putting it back on. It wwent up to 73% and said it was full. I did that a couple more times, but it stopped charging once it hit 74%, so I'm not sure what to do. I need my phone! I don't have a land-line, so this is the only way I can communicate with my family, friends, potential employers, etc.
(I was having the problem of the phone shutting off before I upgraded to OS5, but it got worse once I upgraded.)

It has never been dropped in water, and the closest it ever gets to water is being in my pocket or bag when it rains. I did a full restore, and it got worse...

IPad fully charged symbol at 2% and does not charge.

Hello.
My iPad will not charge past 2%, and it's constantly restarting as if it just doesn't have enough power to stay on. I've checked the actual charger, used different ones, but this does not help. I've restarted, I've even backed up, erased and restored everything to start all over again but the problem still persists.
I think I already know the answer, but is there anything else that anyone can recommend? Any other suggestions?
Please help.
Thanks,
Rich

I thought I should add an update to my problem... After leaving my iPad for about a month or two it just suddenly started working again. In fact I'm writing this ménage on my iPad right now.
Thanks for all those (2) that replied.
Rich

Battery is completely depleted and does not charge at all

Similar Messages

Maybe you are looking for