Battery is not detected while charging

My laptop battery doesn't hold a charge while the charger is plugged in. Also, the battery icon on the bottom right of the screen has a red x. When I hover over the icon, it says "No battery is detected". 
I tried searching on the system's help features and Control Panel with no success. We use the AC adapter that was included with the computer.

Here are the HP instructions for Testing and Calibrating your battery.

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    Go to Solution.

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