Battery issue on Satellite U400

I bought my Dad a Satellite U400 10J laptop for his birthday just under 2 years ago. Being over 60 and not too enthusiatic about using a laptop, he left the unit in his cupboard for close to a year before turning on. The first problem materialsed with the laptop not turning on with the "Battery not recognised" error. Subsequent updating of the BIOS got the laptop to startup. However, despite now charging (or appearing to charge) the battery only retains about 10 minutes of charge. This has progressively gotten worse to the point that the only way to use the laptop is to keep it constantly plugged in. Which as you can imagine, limits the utility of having a laptop in the first place.
I did take it back to the retailer and since I had purchased a warrantly extension, was hoping that they would replace the battery. They refused indicating that the battery is not covered and that by not using the laptop intitially after purchase, I had in effect damaged the battery.
Is this possible? Can a battery to irrevocably damaged through inactivity? I think that the period was around 9 months during which he had not even unwrapped it from the box.
If it is, are replacement batteries an option or should I order an orginal Toshiba battery? Also, are there extended life battery options available for this model?
Thanks in advance

> Is this possible? Can a battery to irrevocably damaged through inactivity? I think that the period was around 9 months during which he had not even unwrapped it from the box.
> If it is, are replacement batteries an option or should I order an orginal Toshiba battery? Also, are there extended life battery options available for this model?
yes, it can take place. It's recommended to charge the battery full even if not used. You should use original Toshiba batteries Don't think that there is extended life battery option available
You can read the followings just for information:
http://aps2.toshiba-tro.de/kb0/FAQ35007K001ZR01.htm
http://aps2.toshiba-tro.de/kb0/TSB8702EU0001R01.htm

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Wireless issue with Satellite U400

Hello guys,
my laptop is Satellite U400-10n. (OS Vista)
It was running perfectly. But now I cannot connect to a wireless network. When I search for a wireless network, sometimes nothing comes up. I'm using cisco network magic program but it didn't help. I tried everything. I disabled the Bluetooth devise. I turned off all the Bluetooth devices around (cell phones). I have a cordless phone; I turned it off as well.
I tried to update the wireless network device, but didn't help either.
Please guys I need your help.

For WLAN configuration you don't need to use additional applications and you can configure it using Windows settings.
Anyway, check all WLAN settings. Be sure the WLAN card and your router uses the same WLAN standard, try to restart your router.
Have you tried to connect your notebook to some other WLAN?
Can your notebook detect other WLANs?

Satellite U400-15B hangs on Internet and Touch media keys issue

Hi All,
Had two issues with my U400-15B which I am hoping to resolve.
1) The first issue is that I have noticed that my internet occasionally seems to hang on Internet Explorer when using website's which have a couple of images e.t.c.
It will freeze but the rest of the laptop works fine - I mean you can go into the start menu and open other programs fine. However, if you open Microsoft Word while this is happening, it will take slightly longer to load up than normal. Does anyone know what this could be or how I can resolve this?
I am using Vista Home Premium 32 bit and the laptop has 4GB of RAM / P7350 Intel Centrino 2 - so is pretty powerful.
2) The second issue is that when I press the 'sound' touch key, the white lights and the white bar above the touchpad become unlit. When I press this again the lights come back on but it doesn't mute the sound. Only when the the laptop is put to sleep mode and then woken up again, does the key work correctly. All others work fine. Does anyone know whats causing this?
I have exchanged this laptop 3 times now and all of them have done issue (2) this but surely this isn't normal.
Any help or advice to rectify these issues is very much appreciated.
Thanks

> but the problem of when you press the sound mute touch key still turns the white lights off and the white bar on top of the mouse off - instead of muting the sound.
Ive got U400 too and installed Win XP. When I press the first button near the power button then I can enable and disable the LEDs.
To be honest this is not a problem!
You can configure the Toshiba Control buttons.
This can be done in the Toshiba Button Support Utility. And this tool can be found in Toshiba Assist -> Optimize -> Toshiba Button Support
There you can chose the button (button name) and can assign the certain function.
I think the mute.exe could be fund in Toshiba folder.

Satellite U400 will not usually boot up

Hi all,
I have a Toshiba Satellite U400-217 (PSU44E) running Windows 8.
Worked fine until a week ago. Now, when I switch it on, the indicator lights light up, there is a brief hard drive spin (1 second) - and then nothing. The lights above the keyboard stay lit, but the screen stays black.
I read a reset remedy where you take the battery and power cable out and hold the power button for 30 seconds, then plug the power cable back in, boot up, shut down, reinsert battery and boot up again.
However, the machine will still not boot up after the 30-second button hold. I still just get the lights and nothing else.
However, the machine will generally boot up fine on one attempt out of every 30 or so.
It's annoying - any ideas or suggestions very gratefully received.
Many thanks,
KaiBosh

> However, the machine will generally boot up fine on one attempt out of every 30 or so.
In my opinion you should firstly check the HDD
A friend of mine installed Win 8 on new notebook from another manufacturer
After some time the notebook could not boot up I thought its something wrong with motherboard but finally it was just an HDD malfunction
To be honest I dont know if its only HDD issue but in my opinion the HDD is one of the first parts which should be checked
Ok, in worst case it could be possible that mobo malfunctions.

Satellite U400 wont turn on & when on wont come back from sleep mode

I have a Satellite U400 and its a year and a few months old.
In the last little bit it has been acting up, and it started with when the computer goes to sleep and goes to the black blank screen it will not come back from that.
The only way to do anything is hold in the power key till it turns off and then turning it back on. This brings me to the warning screen I have turned my computer off incorrectly. It has been doings this for a few weeks and started randomly out of the blue.
Then just today it wouldnt turn on at all, I was pressing the power key and the key itself would light up, and on the bottom right hand side the little lights would light up but wouldnt turn on, I kept pressing it over and over and over again and finally it did turn on. Once on I only used it for a few mins before turning off again and then would do the same thing, I kept pressing the bottom till it turned on. Its been on now and hasnt turned off again.
Not to log ago I had to reformat my computer due to me forgeting my password and had locked myself out of the computer. About a week after that is when the issues started. I am not all that computer smart, to be honest, I do understand something things, I can follow step by step to do something.
I really dont want to pay to have it fix I want to just do it myself and soon as its in great shape and never had any issues before.
Does anyone have any idea what this could be, or why it could be?
I am thinking about reformatting again as I am worried that didnt work out right the 1st time or something.
Or if this is something that needs to be repaired does anyone have a clue on the cost of it?
Thanks ^_^

hi aev270,
sounds like a serious problem to me.
try the following: take out battery, cd-rom, hdd and try again.
if it starts up without this components - you got lucky!
this means it probably a software issue (but i dont think so - sorry)
do you see the toshiba logo / bios messages? no - the you are in trouble.
this strange behaviour could depend on many things: defektive components like ram or grafics... or (badest thing) the mainboard...
if you have still warranty on it you should go to a servicepartner having the system checked.

Satellite U400 BIOS 4.0 doesn't work - error 120

Hello to All.
I tried updating my u400 with the newest 4.0 BIOS, and WinPhlash says BIOS is incompatible with current system BIOS + New BIOS part number doesn't match system bios part number. Error 120.
It says i should refer to the Help, but there is no .hlp to open...
I know I downloaded the proper file, i've flashed BIOS previously, i now have version 3.7
Anyone know how to solve this issue / had the same issue?
Tamás Lengyel

What is the exact model number of your Satellite U400?
I have checked the Toshiba website and I can find different model numbers of Satellite U400 so I think not every BIOS is compatible with every U400.
So check the Toshiba website again and choose your model on the list:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers
Notebook => Satellite => Satellite U Series => Satellite U400 => (*Short Model No*)

Satellite U400 (PSU44E) randomely rebooting

Hi Everybody,
I have a strange problem on my Satellite U400.
For a couple of days it was starting sending blue screens and rebooting.
I used the Vista memory check tool and identified one faulty RAM.
I changed both with OCZ 2*2Go PC6400, and no more problems according to the vista memory check tool.
But now, sometimes it works fine, sometimes I have blue screens and even sometimes it is rebooting wothout bluescreen just like that...pshh...
The other thing I noticed is that I have some times some strange lines appearing randomely on the screen like a bad contact....
I have updated the drivers of the motherboard, the diplay, and the BIOS...
I have no more clues....
Has someone an idea?
Thanks,
Furby

Hi
First of all the links to the images dont work.
Secondly it would be interesting to know if your warranty is valid.
If yes, then you should contact the ASP in your country before you would replace any RAM and other hardware parts. Usually the warranty should cover such replacements.
Ive got a U400 too and my notebook is running fine. I upgraded the RAM too but I used the DDR2 667MHz (PC2-5300) 200-PIN SODIMM modules.
I dont know why you used the PC6400 (800Mhz) but maybe this issue is really related to the RAM issue.
Possibly the higher temperature could affect the functionality of the modules which would lead to the BSOD.
Did you notice an higher temperature inside the notebook?
How about fan cleaning?
You could remove the dust from cooling grilles using the compressed air spray
I think its worth a try

Satellite U400-11U - no sound when using headphone

Hi everybody .
i has get a Toshiba Satellite U400 (u400-11u) with Vista installed and at the first use all work nice and i have never tried the headphone, but after sometimes, when I put on the connecteur on the jack of headphone there is no sound, only when I put off the connecteur out of jack, the speaker work.
I has learn that I must update my BIOS and I doing it : no solution, there is no sound, so I have change to XP SP3 the some problem and now I'm with Windows 7 with the some problem.
So if you have any information about this problem, please give'it to me !!
I have tried all solution in FAQ, but no way !!
PS : sorry for language mistakes !!

Unfortunately I cannot offer you 100% working solution because I don't have exact the same notebook model but what I can say is that I think BIOS has nothing to with this issue.
It is very interesting that you have tested it with different operating systems and different headphones but the situation is always the same. What can be the problem?
At the end I believe this port is somehow defective. I have three different laptops here on the desk and hear internet radio almost all day. When I use my headset with all three laptops the reaction is always the same. Internal speakers will be disabled and I can hear music on my headset.
Maybe you should contact nearest authorized service provider and ask for help. Let them check the port.
One more thing: when you start notebook for the first time (factory settings) everything must works properly. If you have noticed this issue from that moment I really think there is a hardware problem.

Satellite U400-135 overheats

Hi,
Few weeks back I bought new Toshiba Satellite U400-138 and now I feel it is an inferior design due to many complains I found either here in the support forum or from the people who tried to deal with this series .
Fist of all the overheat issue becomes not affordable as I all about to loose my fingers due to extreme heat comes from the touch pad bottom level !! moreover it usually takes more than 7 minutes to get the windows logon screen while starting up the windows and when you access the windows it keeps showing CPU usage almost 100% for long time just by clicking the internet explorer so i can not do any thing except waiting (it is killing slow) and when i compare it with my old P4 desktop i feel how much i was wrong when i decided to go for the U-400 !
Today I am decided to take the laptop back to local Toshiba dealer and when I was there I tried to touch the lower part of the similar model availbel in the show room and it was extremely hot and when I asked the sales man there he informed me that there are many customers reported the same complain then I have been referred to their service center for inspection and I am so boring now because my new laptop will be serviced after just two weeks only and , I think this model is an inferior design and the only way to get rid of this problem to get the same replaced by something else?!!!!!
your valuable feedback is highly apprciated.

Hi Will
Ive got a U400 too. Its a U400 which belongs to the PSU40E series.
I use both OS; Vista and XP.
At the beginning the Vista started slowly it was not too slow but slower as the Win XP.
I investigated a little bit and found a solution;
Firstly I found out that many background processes and applications have been loaded at the beginning of the booting procedure In MSCONFIG you can find these applications.
I have disabled some not necessary (for me) programs and the notebook booted much faster.
Furthermore I have noticed that Tempro tool update helped a lot.
So please check these both proposals.
I'm sure it would help you...
Regarding the higher touchpad temperature;
Well, my touchpad is also warmer as the rest of the notebook cover but this is nothing unusual because the cooling modules are placed below this touchpad and the left hand side is always warmer due to the heat dissipation on this notebook side
So you shouldnt be worried; this is nothing unusual
Bye & have a nice day

Satellite U400-14B shuts itself off and now it wont start up

Hi
just got a new Satellite U400 this week.
Was working perfectly the first few days, then last night, it just shuts itself off and now it wont start up.
I press the on button and the row of lights next to it light up, but nothing happens I dont even get as far as the Toshiba screen.
I have tried many things. I left it plugged in overnight, tried taking the battery out and no result as of now.
The little led lights on the bottom indicate that there its plugged in, the battery is white not orange, when pressed they all light up again only for a split second.
The only thing I can liken this too is when a car wont start and you keep turning and turning the key, well in this case pushing a button, and nothing happens, the fans dont whir or anything...
help please...

Has extra Memory (RAM) been installed? Try removing one Memory Module and try a different Memory Slot.
If bad memory is not the problem, then there is not much else you can do except send it to an ASP for warranty repairs.

Satellite U400 running little slower now

My laptop Toshiba Satellite U400 running little slow and maybe because i have old drivers for:
*Mobile Intel (R) 45 Express Chipset Series Processor to DRAM Controller - 2A40
Yes because it shows i have version for this: 8.7.0.1007* but the *NEW version* *is: 9.1.1.1012*
Where can i get these new drivers please?
bcz as i said earlier my laptop is runing little slower now.
Thanks.

No smart Paolo, i dont know about smart but now this is second time i tell you, its not the same question it's not about the same driver even.
Read carefuly and you'll see.
It doesnt seem you can help people so good, so plz if you can't help and HAVE NOT knowledge and are not good at PC-solution then it's better to not post at all.... Because if i have followed your help maybe my laptop now would be destroyed, since you said i had wrong drivers for my Graphic Card, i was close to follow your instructions and to mess up and maybe even destroy by uninstalling and installing drivers, because Graphics are senestive now , but i am glad i did not follow your Instructions Paolo30.
*Anyone that know about this issue ? where to get latest drivers for Mobile Intel (R) 45 Express Chipset Series Processor to DRAM Controller - 2A40 ?*

Satellite U400 - Internal microphone is too quiet

I am running on Windows7 x64. I have downloaded latest sound drivers (4.98.6.61) and now is internal microphone very quiet although its volume is on max.
I had Vista x64 before and everything was ok. I have tried Vista drivers on Windows 7, but nothing changed - still quiet mic.
Thanks for an advice.

Hi
I had the same issue with my Satellite U400 but on Vista. After updating the sound driver and BIOS the issue did still exist.
After searching a little bit here in the forum I activated the microphone boost and this was the solution! :)
1.Open the "Control Panel" (Standard view)
2.Click on "Hardware and Sound"
3.Click on "Sound"
4.Click on the "Recording" tab.
5.Mark the Microphone and then press on the "Properties" button.
6.Click on the Custom tab and set the check by Microphone Boost
Check this!!

Satellite U400-10J - power is on but NO LCD dsiplay

Good day.
I have a new Toshiba Satellite U400-10J.
I did not turn it off after i use it and then when i get back it was hanged up so i decided to turn it off by pressing the power button in few seconds.
The next day when i decided to use my laptop again something occured that i don't understand.
My problem is;
When i turned ON the power button, the laptop runs but there was no display, i checked the fan and it runs for a while then stops after a few seconds. All other button has lights and the CD drive is running too.
What wonders me is that the hard disk led is not blinking or there's no light in it and why there was no LCD display?
Please, anyone can help me on this matter. I would really appreciate if you can give me your answer now.
Thank you very much.

To be honest I dont understand why this happened. Im owner of Satellite U400-10N and something like that never happened to me.
However, I read about some useful workarounds which could help you.
First of all remove the battery and disconnect the AC adaptor.
Then you have to wait Im not quite sure how long but I would recommend waiting for about 30-60min.
Then connect both devices and try to power up the notebook.
Check if this helps.
Bye and good luck

Satellite U400 - Slow connection on Windows 7

Hi
I use Satellite U400.
And I can't install wireless driver I dont know why. I open the file and it just won't install but still I think I have the latest drivers for my wireless network,
but my serious question was: why I drop and limit bandwith with windows 7 but not with winXP?
I have 1Mbit/s but example I want to download firefox go to their website's and then it shows between 50 and 70Kb/s but sometimes it gets to my normal max high 120Kb/s, and I saw on google that alot of people have this issue.
And sometimes some website are not loading or I just got error because of so slow connection that websites just turn off :(, never happend before.
plz someone help - any suggestions plz?

> what kind of forum is this? no help for more then one 1 week , more then 10 days now ?
What are you expecting? This is a user to user forum if someone would like to help you then he will post in your thread.
In most cases such themes has been discussed a lot of time here maybe you should not wait only for someone but should use an advanced search option and could search and read in similar threads for possible solutions
Regarding your issue:
> i do have the latest updates and still nobody from you tried to help me to get a fix , why dont you guys belive it? when i said look at google.com and write windows 7 wireless probblem or slow down my wireless, this is a KNOWN issue with windows 7 .
Firsty you said that you are sure it's Win 7 issue
>i have asked around everywhere and they all say it is NOT windows 7 issue it must be the manufacter driver issue .
Now you are saying it;s notebook issue....
So what is your possition now????
How it could be a manufacturer issue if the speed is faster using WIn XP??? For me it make no sence...
However, I googled a little bit an found this:
Tweaking Windows 7 for Faster Online Connections
http://www.brighthub.com/computing/windows-platform/articles/58522.aspx
You can also try to speed up the IE 8
For that use the command: regsvr32 actxprxy.dll
This should be typed in RUN
Then reboot the notebook.

Portege M800 now is Satellite U400

After Motherboard Replacement everest for windows reports my M800 as a Satellite U400. Can I modify this ? or i return my laptop to the service center.
Thanks

I think the DMI information needs updating. The service center should have done this when the mainboard was replaced, so take it back to them and ask them to update it.

Battery issue on Satellite U400

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