Battery not charging - any suggestion​s?

I get an error message when the Notebook is booting up which directs me to HP.COM/go/techcentre/startup, but I've not found anything useful there (yet).   Does anyone have any suggestions that might help?

Hi,
Please use the following steps:
Disconnect AC (Charger),
Shutdown the machine,
Remove battery,
Connect AC,
Reboot the machine,
Open Decive Manager,
Under the Batteries category, right-click all of the ACPI Compliant Control Method Batterylistings, and     select Uninstall,
Shutdown the machine,
Disconnect AC,
Insert battery,
Connect AC,
Reboot the machime.
and also check this:
   http://h20000.www2.hp.com/bizsupport/TechSupport/D​ocument.jsp?locale=en_US&objectID=c01812160
Good luck.
BH
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