Battery not charging when plugged in

I have a Pavillion g6-1d11dx laptop and I have two problems (and I don’t know if they are related). First, I have been having trouble with the battery not charging while it is plugged in to the AC outlet. The battery icon in the systray currently says “40% available (plugged in, not charging)” and the percentage has been consistently going down over many weeks. Most recently, when I unplug it from the AC it no longer goes to battery reserve, it just loses power entirely (and when I plug it back in and turn on the power I get the “system was not shut down properly…” message).
Second, and I don’t know if this is related, but for several weeks the fan has been running, seemingly non-stop, especially overnight. I don’t know if it’s relevant, but I have a scheduled nightly (1 am) definitions update and full scan that usually takes about 2 to 2-1/2 hours. But my wife says no matter when she gets up in the middle of the night, the fan is always running, and the unit has been very hot. My wife has been concerned about a fire (though it's not a model listed in the recall). I downloaded a BIOS update from the HP website hoping that would help. The fan seems to have been running less, but hasn’t stopped entirely.
 I wanted to see if I could detect any problems with the battery, so I went through all the suggested troubleshooting protocols listed on the HP website, but ran into a hitch when I tried to use the HP Support Assistant utility on the laptop. When it opens, the Support Assistant displays "An error occurred" (instead of "Support Assistant") in the window's title bar and the system variables ([Product Name], [Serial Number] and [Product Number]) listed in the Support Assistant status bar all say "Loading...", but never do load. When I go to the Maintain mode to check the battery status, it says "No pending action", and, as suggested on the HP website, I click the Refresh button (then, in the pop-up window that appears, I choose the “Check all updates, but install only important updates automatically” radio button, then click OK). But while the result page displays “Pass” on the checks for “Connect to HP servers” and “Preparing the action list”, it displays “Fail” on the checks for “Downloading updates”, “Gathering information” and “Analyzing your system”. Oddly, when I run the system check from te HP website, it DOES auto-detect my system info (Serial Number: 5CG21919LT; Product Number: B7S84UA).
 I tried to open the HP Connection Manager utility, but I get the HPConnectionManager.exe fails to load ("Cannot load assembly: CaslShared, Version=3.5.1.1, Culture=neutral,  PublicKeyToken=9c6f83d5b7f3d097. The application will now exit.").
Can someone tell me how to properly connect to HP to allow the utilities to do their diagnoses? And/or why my battery isn’t charging and I can’t get a system diagnostic?

I should note that this unit is pretty new: purchased in august 2012.

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