Battery problems on MacBooks

I am one of those affected with the battery problems on MacBooks, the battery suddenly died and has the black "x" displayed on top. The computer has all the symptoms explained in the website but I can't get a replacement. I no longer live in the US (I am in Germany) and the support people here tell me that this serial number isn't covered even though the website states that it is given the purchase date.
I am not sure if anyone here has found a way to fix this issue or is the only way to get a new battery? If so, does any one have an email of Apple Customer Support in the US so that I can send them an email explaining?

Contact Apple in your country. If you can't wait for Apple to resolve your problem then I would suggest just buying a new battery.

Similar Messages

  • Battery Problems with MacBook

    I've been following the various threads about battery problems with MacBooks.
    I too have experienced a problem with my battery on a 2 month old MacBook.
    It suddenly refused to charge. It showed a battery icon with a black X through it.
    I followed various suggestions that I found through various posts and support pages - eg. resetting PMU etc., even downloading the deep sleep widget which I found difficult to get to work - but nothing solved the problem.
    Yesterday I went in to the Apple Store in Birmingham and waited until I could talk with one of the tec experts (incidentally, they were very helpful even though very busy and I didn't have an appointment). The tec guy said he though that the battery was faulty. It didn't work in another MacBook they had. But another battery would work in my MacBook. So, I was given a new battery, which seems to work fine now.
    However, I have read in various posts that people have had the same new battery solution which works, but then the problem reappears with the new battery over time. I will wait and see. If that is the case, then I think it will point to the problem not being with the battery, but rather with the system, PMU, OS X, motherboard or whatever. So, I think it makes sense for us to post any difficulties we have so that Apple can see that there might be a problem with the batteries in MacBooks and start working on a solution. Otherwise, it will probably cost them a lost of money providing replacement batteries !
    Intel iMac 24 inch (size matters...!) & Intel MacBook   Mac OS X (10.4.8)  
    Intel iMac 24 inch (size matters...!) & Intel MacBook   Mac OS X (10.4.8)  
    Intel iMac 24 inch (size matters...!) & Intel MacBook   Mac OS X (10.4.8)  

    Hey Christopher...
    I posted the same in another thread. I'm not a big fan of duplicate posts... but it seemed appropriate in this case. Take a look at the last paragraph regarding discharging lithium ion batteries. I'm not sure if it would be the electronics in the battery that tell the MacBook it's time to charge, or the MacBook's power management unit...
    "Talk about a jinx! I've had my MacBook since shortly after they came out (week 9). Never had any problems. I've calibrated my battery about once a month or so. It seems after my last calibration, I got the dreaded "X" in the battery indicator. My MagSafe indicator was green. System Profiler showed that there was no battery. I reset the PMU and the SMC firmware... also tried reseating the battery (one of those things you're sure won't work... but ya just have that little bit of hope anyway). Alas, nothing would bring my battery back. Took a trip to my local Apple store. I had made an appointment online, but still had to wait over an hour (they really need to enlarge their Genius area now that they have so many more machines out there). Told the Genius what the problem was... he swapped out the battery... but the one he tried was fully charged because he took it from a machine that was plugged in. So the tension was mounting... would it charge or not (I was hoping it was just the battery and not something else). He had me use my MacBook for a bit to drain the battery. I ran Parallels and did a Windows virus scan (that should drain the battery pretty fast)... After I got the battery down to about 90%, the Genius plugged it back in. To my delight, the MagSafe indicator went orange and started to charge the battery. With that, the Genius went in the back and got me a new battery. He had me stay there for a little bit just to make sure everything was okay. I'm sort of afraid to calibrate my battery now... at least properly as in letting it completely drain. I had done a few calibrations in the past without a problem, but it seems this problem tends to occur after someone does a calibration. I'm just happy it was just the battery.
    I came across this little tidbit from the Battery University webiste:
    Some lithium-ion batteries fail due to excessive low discharge. If discharged below 2.5 volts per cell, the internal safety circuit opens and the battery appears dead. A charge with the original charger is no longer possible. Some battery analyzers (Cadex) feature a boost function that reactivates the protection circuit of a failed battery and enables a recharge. However, if the cell voltage has fallen below 1.5V/cell and has remained in that state for a few months, a recharge should be avoided because of safety concerns. To prevent failure, never store the battery fully discharged. Apply some charge before storage, and then charge fully before use.
    I wonder if there is a fault with some of the batteries that is allowing them to discharge below this minimal level, making them impossible to recover."

  • Battery Problem on Macbook pro 15 inch

    Hi,
    I having some issues with my battery. I had recently upgrade my snow learoard to the new lion os on my old macbook pro that I have now. When I did that. My hard drive makes some noises when I have muilple applications that I do run. I also do videos and it makes wierd noises when I'm uploading and downloading videos. So my question is how can I save battery life on my laptop when i'm using muliple prolbems that I use at the same time? Also I do charge my battery all day and all night and when i went to the apple store my cycle count is 5. The condition of the battery is normal but I just want to saved battery life on here. So I just need help on how to do that.
    Thanks

    Finally, I solved it!
    I don't know why but when I did a file check, at the "Unix environment" (with commands + S I think), and a repair permissions it is OK.
    I have to say that it did not solved when I reset the SMC.
    I hope my problem and the solution to be useful to others.
    Cheers!

  • Power and battery problems with MacBook Pro intel core duo

    Hi there, I've been having this problem for about a week now with my macbook pro where it shuts down a second after it's unplugged, even though the battery is full. I tested the power cord with another that works, and the same thing still happens. I've zapped the p-ram, and reset the MPU where you take out the battery and hold down the power button for 5 seconds and all that. I think it might be the logic board, or something within that? Any suggestions before I send it in to Apple for investigations?

    I started having the same problem several days ago. Unplug the magsafe connector, and the MBP powers suddenly powers off, even though the battery shows a full charge on both the menu bar and the battery leds.
    I decided to try a new battery after reading a number of posts here about the same problem.
    Back to normal with the new battery. So now I'll go back to Apple to get the non-functioning battery replaced under AppleCare. (I wanted a second battery anyways)
    Hope this helps.

  • Macbook Battery Problem

    Hi all, this is my first post, but something weird happened to my macbook that I have to share with you.
    Ok, my Macbook Core Duo 2.0GHz (1st generation) have had no problem during its first and half year. Then I left the notebook sitting at home for one month as I was away on business. Came back, the machine won't start, used AC adaptor and showed the battery not charging, "x" and everything. My warranty expired, so I bought a new battery. Once I got that, it worked fine for almost 7 months.
    Another business trip left my macbook for 1 month, I came back, the battery is dead again!!! So I went to apple support and bought another new battery. This time I installed it at home, and it doesn't charge what-so-ever. I tried everything from SMU reset, PMU reset, P-RAM reset. NOTHING WORKED.
    So I took a friend's macbook battery to try, and it worked! I can charge that battery with my macbook, and my battery won't charge on his macbook. So scientifically I thought its the battery defect. I went to Apple Care and they say they will replace it for me, but think that it should be my macbook's problem. Must be the Logic Board, I explained why I disagree, and that the battery came with only one LED blinking when I got home to charge, the current was already too low to charge.
    Anyways, I was able to buy a second-hand battery really cheap but with limited life-span and use it until my replacement battery returns. Everything seem fine and I can charge it up to 100% although it will only last me 50-mins, still not bad, right?
    I was reluctant to completely drain this battery now since I am afraid it will drop to zero and won't recharge like the other ones.
    I am using Boot Camp, and Vista as well as OS X. Suddenly today, two days after I bought the 2nd hand battery, I was using Vista to show my friend the battery problem is fixed. But suddenly out of nowhere the battery dropped from 95% charged to 0% in seconds. It shuts down automatically, and the battery was flashing one LED indicating it's dying.
    I started back in Mac OS X and found the charger able to recharge, but it fixed at 0% for 20 minutes. I thought I am screwed and went out for a smoke. I came back to see the battery charging back to 5% and then slowly to 10%, and 20%, suddenly it went back to 85% in seconds, and then 100%. I try to unplug it and it seemed fine. I left it on without the adapter for 20 minutes, the battery drain normally, to 70% (it's fine considering the battery was 2nd hand) My friend thought I should try to switch back to Vista to see if the same thing will occur. So I did, and before the Vista screen came up, the macbook blacked out. I checked the battery indicator and it's flashing one LED again!!!
    So I switched back to Mac side and re-do the charging, this time it took longer to get back to +90%, I thought this is normal, 'cause I did use the battery longer on the Mac side before switching to Vista for the test.
    I thought to myself, why Vista drained my battery, and then I remember the first battery that died on me was about the time I switched the PC side to Vista. Prior to that, the PC side was using XP. The second time it died it was in Vista as well. I also remember I wanted to reduce the size of my PC partition, so I trimmed off unnecessary features like hibernation by (Powercfg -h off). It saved 2G in size but it may be causing some problem to the charging circuit for the Mac-hardware??? Don't know for sure.
    So I erased my Vista partition, and re-installed XP. Since then I tried both sides without adaptor, usually for 10-minutes or less, and no sudden dropped to 0% occurred since.
    Everything else is working fine with my macbook, except the power features. Right now at least I can charge the battery, but I am always worried about when or IF the battery will dropped off and kill itself.
    I am waiting for the replacement battery to return from APPLE, and hopefully when it returns, my Macbook will be able to recognize the DEFAULT low-charge of a new battery. I'm still not sure if my macbook is defective, and if it did killed the first battery replacement they gave me a few days ago. If it did kill a decent battery, will it kill this new replacement as well??
    I know for a fact that the reason why the machine won't charge the battery is because the current of the battery has become too low for the machine to be able to charge it. If the current becomes lower, the "X" will occur suggesting that the machine doesn't even recognize it's a battery. But what I want to know is what caused the battery to drop to such a low current if I turned off the macbook during storage.
    Sorry for the length of this post, but I have to be clear on all the details if I want help, I suppose. Right now my question is (1) Why is this occuring?? (2) Am I right in assuming that by removing Vista with XP, the problem will not repeat?? (3) Is it likely for any new or 2nd hand functioning battery to drop to the state of the other battery any time soon?? (4) Am I doing proper care for my Macbook, and what should I do in the future to avoid the same problem from occuring??

    gpotts,
    Thanks again, here's my battery profile: (keep in mind this is the 2nd hand battery I am profiling) BTW, something happened when I was doing this message, I left the notebook on for about 20 minutes, it dropped from +90% to 48%, macbook prompted me that the battery is running low. I plugged the adaptor and it went back to +95% within minutes...
    Good thing is, I haven't seen the sudden drop to 0% ever since I removed Vista, and also I am able to charge my battery everytime I try now, no more "NOT CHARGING" or "X" indication.
    Any clues??? Thanks in advance.
    Battery Information:
    Model Information:
    Serial Number: DP-ASMB013-34cf-** <Edited by Moderator>
    Manufacturer: DP
    Device name: ASMB013
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0102
    Hardware Revision: 0300
    Cell Revision: 0100
    Charge Information:
    Charge remaining (mAh): 1533
    Fully charged: No
    Charging: Yes
    Full charge capacity (mAh): 1597
    Health Information:
    Cycle count: 349
    Condition: Good
    Battery Installed: Yes
    Amperage (mA): 466
    Voltage (mV): 12597
    System Power Settings:
    AC Power:
    System Sleep Timer (Minutes): 60
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 60
    Automatic Restart On Power Loss: No
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Wake On LAN: Yes
    Display Sleep Uses Dim: Yes
    Battery Power:
    System Sleep Timer (Minutes): 10
    Disk Sleep Timer (Minutes): 10
    Display Sleep Timer (Minutes): 2
    Wake On AC Change: No
    Wake On Clamshell Open: Yes
    Display Sleep Uses Dim: Yes
    Reduce Brightness: Yes
    Hardware Configuration:
    UPS Installed: No
    AC Charger Information:
    Connected: Yes
    Charging: Yes

  • Macbook Won't Turn on, Battery Problems

    My 13 inch macbook was on late afternoon it shutdown once i tried to boot an application, it had been on all day. I have done everything apple has requested and this is not the first time the battery has failed on me, This time the computer won't turn on and i believe that i was given a defective battery with my macbook
    Who do i email to get a new macbook 13 inch battery?
    Any tips at all that will help me with turning it on?

    You can't e-mail. You either phone apple support or go by an apple store or service center. Have you done this. Troubleshooting a MacBook that won't turn on

  • Problem description: (MacBook Pro 15" late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open.  Randomly freezes and becomes unrespo

    Problem description:
    (MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open.  Randomly freezes and becomes unresponsive, requiring forced power down.  Randomly logs off.  Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access.  Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed.  Currently 169.99 GB available of 249.2 GB capacity.
    Help?
    EtreCheck version: 2.1.8 (121)
    Report generated March 21, 2015 at 11:35:35 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (15-inch, Late 2008) (Technical Specifications)
        MacBook Pro - model: MacBookPro5,1
        1 2.4 GHz Intel Core 2 Duo CPU: 2-core
        2 GB RAM Upgradeable
            BANK 0/DIMM0
                1 GB DDR3 1067 MHz ok
            BANK 0/DIMM1
                1 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 59
    Video Information: ℹ️
        NVIDIA GeForce 9400M - VRAM: 256 MB
            Color LCD 1440 x 900
        NVIDIA GeForce 9600M GT - VRAM: 256 MB
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
    Disk Information: ℹ️
        Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS21N 
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [running]    com.kodak.BonjourAgent.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        Dropbox    Application  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
        AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
        AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
        Google Earth Web Plug-in: Version: 6.0 [Click for support]
    Safari Extensions: ℹ️
        AdBlock
        Disconnect
        Add To Amazon Wish List
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
        Tuxera NTFS  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
        Destinations:
            Backup [Local]
            Total size: 63.67 GB
            Total number of backups: 1
            Oldest backup: 2015-02-23 16:16:08 +0000
            Last backup: 2015-02-23 16:16:08 +0000
            Size of backup disk: Too small
                Backup size 63.67 GB < (Disk used 80.29 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             1%    loginwindow
             0%    AppleSpell
             0%    SophosUIServer
             0%    SophosAntiVirus
    Top Processes by Memory: ℹ️
        118 MB    InterCheck
        101 MB    SophosScanD
        60 MB    Dropbox
        54 MB    mds_stores
        41 MB    SophosAntiVirus
    Virtual Memory Information: ℹ️
        49 MB    Free RAM
        682 MB    Active RAM
        652 MB    Inactive RAM
        315 MB    Wired RAM
        1.49 GB    Page-ins
        2 MB    Page-outs
    Diagnostics Information: ℹ️
        Mar 21, 2015, 11:18:52 AM    Self test - passed
        Mar 21, 2015, 10:53:03 AM    /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
        Mar 19, 2015, 07:59:03 PM    /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crash

    Linc Davis wrote:
    Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
    Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
    Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
    The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB  RAM installed.  The Etrecheck report can be very informative if one takes the time to examine it. 
    Ciao.

  • Strange problems on Macbook Pro over past year...

    I'm about to do an erase and install after having numerous strange problems on my mid 2009 17" Macbook Pro (Leopard) over the past year, some of which I have opened threads for on these forums.
    They are listed bellow to see if anyone wants to give their final two cents as to what is causing them. They may or might not be related.
    1) I recently found the "Unknown" user classifications at second from top in the user priveleges for the main Macintosh HD folder and "Local Work" – which is my main folder for work.
    http://discussions.apple.com/thread.jspa?threadID=2741617&tstart=0
    2) Last Summer I had some very strange login problems which were well documented in this very long winding thread here:
    http://discussions.apple.com/thread.jspa?threadID=2485199&tstart=0
    3) Can't access iTunes store due to this error code -54. Thread opened here:
    http://discussions.apple.com/thread.jspa?threadID=2653733&tstart=0
    4) Some proceses I've seen in the activity monitor that are possibly a little sketchy are as follows:
    - "netsessionmac1" ... Akamai playing about?
    - "TaskManagerDaemo" ... with "Root" user, ... sounds a bit vague and possible malware according to google?
    5) In Skype I get constant warnings of other computers trying to connect from Little Snitch and Virus Barrier. I get so many of them one after they other pausing skype that I can only use Skype with Little Snitch off. I can only use it late at night also as there seems to be more attempts being blocked in virus barrier during the day that I can't even get past the login:
    Some examples in screen grabs:
    http://oi56.tinypic.com/xkwwtf.jpg
    http://oi55.tinypic.com/2v2w941.jpg
    And other examples of the hundreds of different IP addresses I've had asking to access computer on some obscure 4 digit port:
    http://whatismyipaddress.com/ip/86.178.52.58
    http://whatismyipaddress.com/ip/94.168.76.16
    http://whatismyipaddress.com/ip/94.171.116.123
    http://whatismyipaddress.com/ip/92.235.196.125
    http://whatismyipaddress.com/ip/92.239.25.70
    http://whatismyipaddress.com/ip/192.168.0.1
    http://whatismyipaddress.com/ip/92.235.208.101
    http://whatismyipaddress.com/ip/92.236.252.132
    http://whatismyipaddress.com/ip/85.15.190.49
    ... etc
    6) I have to constantly open and close Mail after it hangs on sending. Says there is a connection problem on port 110 or whatever, but words fine as soon as I open again. This problem happens particularly when I want to send from my 2nd or 3rd POP or IMAP other than my normal one.
    7) Slow Safari/Firefox and internet.
    8) I got this strange warning about my IP changing recently when downloading a file:
    http://oi53.tinypic.com/2z4b77o.jpg
    9) My internet cuts out for large periods of time while the other PC desktop in my house works perfectly fine.
    Well, any last suggestions much appreciated. Many thanks.
    Message was edited by: Scottishengineer

    I suppose your expanding battery problem could have caused some or all of these problems, but most of them sound like software issues.
    If I were you I'd try a few things:
    1. boot from your snow leopard install disk and repair your startup disk with disk utility.
    2. repeat the repairs until no repairs are reported (the toilet paper principle).
    3. repair permissions again.
    4. if the problems persist, trash the preferences files for the misbehaving apps.
    5. if the problems persist, delete the misbehaving apps and reinstall them.
    6. it the shutoffs persist, try a PMU reset.
    7. a PRAM reset would probably be a good idea too.
    8. if none of that works, archive and reinstall.
    there is a freeware utility called applejack that will also do most of this.
    Details on all of these will be readily available with a google search.

  • What is the problem on MacBook Pro retina 15"?

    I just bought a new MacBook Pro retina 15". After unboxing, I turned it on and there was no any problem. But the second time I turned it on and charge battery, I got 2 problems, 1. The machine made noise loudly and 2. The charging is not working. What is the problem on MacBook Pro retina 15"? However, after about 1 hour, it works normally. Should I still use it or sell it before it has more issues?

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

    Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

    The battery needs to be replaced, or there is some other hardware problem.

  • Any solution to the X battery problem?

    Hi all,
    I´m one more of the affected for the X battery problem after the firmware upgrade. Is there any solution to the problem rather than sending the macbook to apple?
    Thanks in advance, Simon.

    it's definitely NOT the firmware update, as evidenced by the fact that i haven't installed either of the two recent firmware updates yet.
    see the discussion in the macbook PRO threads.
    they're sending me a new battery for free, and they'll do the same for you.
    this is happenning to so many mb's and mbp's that it's becoming an expensive issue for apple :o(.

  • 13" MBP Mid 09 Battery problems with snow leopard

    Last night i decided to upgrade my wifes 09 macbook from the stock 160GB harddisk to an Intel 320 series HDD.
    I had gotten the Snow Leopard upgrade when i bought the mac in 09, but never bothered to install it. (Leopard worked just fine for my wifes non sophistcated needs)
    So I did a timemachine backup, swapped out the HDD for the SSD and installed 10.6
    Prior to the update, the battery would hold a charge perfectly well, and charge like it should.  As soon as i booted 10.6 I noticed the battery status said not charging and the indicator light on the charger wasnt on.
    I reset the PRAM, then the SMC, did all my updates, and nothing changed. Still no charge.
    So I reswapped out the HDD back in to the macbook,  As soon as i booted it, it said calculating charge time, 20 seconds later, it was charging.
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    Try reinstalling Snow Leopard:
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  • Can I change a new battery for my MacBook Pro 15' Retina? How?

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