Battery Pull Tab Missing????

I sent my iPhone 5 to Apple for repair because of display problems relating to the battery icon and because the phone kept turning itself off. I was then told that they would not repair it because the battery pull tab was missing, even though I never tampered with the phone, or never gave it to any third party to try and fix the phone. Apple customer service were far from helpful and only accused me of tampering with the phone from the start of the call to the end.
Has anyone had any experiences of this? What can I do?

hallcp1019 wrote:
well you and always slap it into your palm thats how i remove mine out of anger from time to time
Thank you for your inquiry. Adding to what was stated, there is no known way to reattach a loosened battery pull tab unless done by the manufacture. The amount of force needed to remove the battery using the tab is not very much. A wet, uneven hold on the tab may cause one to exert too force in pulling on it tearing it off from connection. A good firm pull is all that is needed to loosen the battery. If the tab is still attached inside the phone but loose to where a hard pull could remove the tab, after removing the battery, secure the tab with a good thin piece of strong tape. Then use a thin firm type of material to help in place of the battery removal tab can be tried. Please be sure what you use permits the battery to be seated firmly and not damage the device, nor prevents the cover from going back securely nor prevents the battery from the needed electrical connections. Place it safely in the same place where the battery tab is located. This helps protect the phone from the outside exposure when the cover is in place.

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http://crackberry.com/blackberry-101-battery-pulls-when-why-and-how
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Hi SuzyQ,
I appreciate you sharing your tricks of the trade and words of wisdom to our community members. Your information in this post definitely explains the "why" behind some of our basic troubleshooting steps. Your feedback in greatly appreciated.
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