Battery question mark screen

Hi! I just got my new Palm Pre, I charged the phone and after a while the palm screen showed up and I was able to access the phone and create the profile. Then it asked me of restarting the phone but after that it only shows the battery with a question mark and I'm not able to access it. that's the only thing that shows. I tried to reset, but with no luck.
What can it be? Need help!!!
Post relates to: Pre p100eww (Sprint)

Hello naty_retana and welcome to the Palm forums.
You get that error message when the Palm thinks that there is no battery installed in the phone.  I would remove the back plate from the phone, remove the battery, reseat the battery, and then attempt to power up the phone.
Alan G

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