Battery recall program still operating

Battery recall program still operating

I had put in for a replacement battery back in December, and got a confirming e-mail with an "Order number". The e-mail also mentioned it would take 7 to 9 business days for the new battery to arrive.
-NOTE: The order number for these replacement batteries is NOT the same as a regular purchase from the Apple Store, so you can't track it through their website.
I figured the delay might be in part due to the Holidays too, so I waited some more. I'd been like a kid expecting a present, waiting for it to show up, but it hadn't as of 1/19.
My patience was running out, so I called Apple [800-275-2273] yesterday afternoon. The representative I spoke with tried for around 45 minutes to find information, etc. He had no luck, so he finally connected me with a Senior Advisor who was able to locate the Order Number [he said], and found that it was still being processed, but should arrive within a week.
I've got his e-mail to contact him if it doesn't show up.
LONG STORY SHORT, yes, the battery exchange is still being honored by Apple. It just might take longer than the 7-9 busniess days they claim.
Hope this helps!

Similar Messages

  • Battery recall program

    We have some batteries with the batteries error (see http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=BATT-LENOVO). We have recalled the affected batteries and get a confirmation number that was in November 2007. Since this time point we wait or the replacement battery
    We tried to connect the support center at http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4HWSE3, but they know nothing about battery recall program and can not help.
    Now, I don't know which service number I can call or mail address, which is responsible for this battery program. Does anyone know a contact for this battery program? Have I any chance to get new batteries?

    Guten Tag Ewa,
    I just went to the following link:  http://www-307.ibm.com/pc/support/site.wss/product.do?doctypeind=100&template=%2Fproductselection%2Flandingpages%2FhotNewsLandingPage.vm&sitestyle=lenovo
    put in the information about my machine, and went to the Product Recalls page, and there they talk about the battery recall program (which you can get in German if you like).
    I needed to have the battery replaced in two machines, and it did take a while, but I kept after it and got them eventually.  Good luck.  Post again if you don't get results.
    Russ
    Z60M
    XP Home (SP2)
    Message Edited by ucyimb4u on 04-11-2008 12:48 PM
    Message Edited by ucyimb4u on 04-11-2008 12:48 PM
    Russ
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  • Expanded battery recall program

    All,
    Today, Lenovo has added additional batteries to a battery recall program announced last year.
    Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

    @Billaboard...
    This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
    may help to clarify.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Multiple Batteries and Battery Recall Program

    Hi,
    I've just been on vacation, and while I was on holiday I found out about the battery recall program. Since I wanted to save time waiting for a new battery I entered my Powerbook serial # and the battery # into the recall website. Both of these were accepted and I received a confirmation email.
    I have a 2nd battery that I use on long-haul flights (ie USA) but did not take this to Europe (I'm from the UK). Now that I have returned home I have found this battery is also covered by the recall programme. I've tried to enter this battery's serial # into the website but since I've already entered the Powerbooks serial # for the previous battery it doesn't let me order a replacement battery...
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    How should I proceed...?
    Welcome to the Apple discussions.
    I believe you can call Apple, as well as enter the information on the web.

  • Battery Recall Duration?

    How long do I have to apply for the battery recall program? Is there a window of time after which I cannot apply for the program?

    Hi,
    if I am you I would apply soon, even so your battery might still be good and would get worse in a couple of month. But on the other hand, however low the probability is - your battery might catch fire ... an day.
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  • Expanded battery recall 2015

    All,
    Today, Lenovo has added additional batteries to a battery recall program announced last year.
    Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

    @Billaboard...
    This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
    may help to clarify.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Battery from Recall program

    Hi there,
    I just receive my new battery from the recall program. My preliminary usage for the battery, from charged to discharged, is around 3 hours, medium lightning, no CDs, regular usage. I thought the new batteries are suppose to last around 5 hours? Is there anyways i can check if the battery is new? I live in Indonesia currently and i am afraid that the vendor over here might switched the battery...
    Shan

    3 hours sounds about right to me. The 5 hour claim really only applies if the computer is essentially idle, screen backlight turned almost all the way down, energy saving settings at maximum - in other words, it's the maximum time the battery may last.
    I've never seen a Albook (or older TiBook) get more then 3 to 3.5 hours with normal use (example, e-mail, web browsing, word processing).

  • My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

    My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
    Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

    bsaelao wrote:
    My iphone 5 is eligible for battery replacement program
    How do you know?
    Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
    Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
    (which is where you should have found out your iPhone is eligible)

  • Defective Battery from Battery Recall

    To whom it may concern at Apple:
    One of my old laptops ( 15" Powerbook G4 ) was one of the thousands affected in the last battery recall incident.
    Like many other users I filled out the necessary forms and I got the "non defective" battery replacement on the mail just a few days later. (This was about 4 - 5 months ago).
    I then started using the new battery instead of the recalled one. I was supposed to mail the first battery and I never did, I put it in the shipping box and I kept postponing it till I forgot about it.
    I'm sure I'm not the first one, but today I am glad I didn't.
    A few months ago I got a mac book pro, so I was going to sell my Powerbook, but I noticed that this "new non defective battery" stop re charging, just like that, quick it stopped working, I can't use my computer unless I leave it plugged to the charger or my previous "recalled battery" Now, keep in mind that I had this first battery (the recalled one) since I bought the computer almost 3 years ago (2 years and 10 months to be exact) and the battery still works perfect.
    No big deal I thought, the $349 I have spent on the apple care extension program will bring me "peace of mind", so I went to my local Apple Store were after running a test on the battery in question the store technician told me that the battery can't be replaced if its over 300 cycles (this number was never voiced before until he told me that the battery had around 320 cycles.
    So just in case, he decided to run a test on my other battery (the recalled one) which I brought to the store with the only intention to show that the computer worked perfect with that battery.
    So this test came to the magic number of 500 cycles, and still works perfectly.
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    Old recalled battery:
    Over 500 cycles: Almost 3 years in use: Working perfectly today.
    New replacement battery:
    A bit over 300 Cycles: 4 months of use: Currently not working.
    Can someone explain to me how come the number of cycles is so close, yet the actual time of usage is clearly far apart?
    Can you even reach 300 cycles in 4 months?
    Let me state that I have never dropped the battery, it has not a single scratch on it, it looks brand new.
    So now, I have to pay $125 for a battery that I received as a replacement of a "defective battery" (that still works perfectly) to replace this new "non defective battery that died on my in only 4 months, as a loyal Apple customer from many years (since 1995) I feel cheated, I feel abused and I find this to be unfair.
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    This is not about the money, (remember I have the "so called defective battery" still working perfectly), this is about principle.
    My battery is defective you should either fix, it or replace it with one that works, that is what I have my extended warranty for.
    I am extremely disappointed.

    Hi, Miguel. You make a pretty good argument for yourself, but Apple isn't going to read it here. These are user-to-user forums, not user-to-Apple forums. You need to take this up with Applecare, and keep asking to have it escalated to the next level, if you're going to get anywhere with it.
    It does seem highly improbable — but not impossible — that your new battery went through 300 charge cycles in 4 months. That would be about 2-1/2 cycles per day.

  • 1 Gen replacement program, still no box to return.

    An e-mail I received on 11/11/11 stated a replacement program is in place for my 1st gen. nano due to possible issues with the battery overheating.  I completed the online form and was told a box would be shipped to return my iPod nano.  Now, its been over 3 weeks later and still no box.  It would also appear following up is not possible.  When ever I try to click the link I was provided in the e-mail to check the status of my repair, I am just told that service has been requested and am provided no other information.
    Anyone else having this issue with the replacement program?  Anyone know how to really follow-up and see why it's taking so long to get a return box?
    Thanks,
    Paul

    I have had the opportunity to actually contact Apple on this recall. They advise that the recall program is overwhelmed. The box was received finally (almost a month after signing up) and I returned it back and delivery was confirmed. Now two weeks later, I have nothing to do but wait as there was no email acknowledging receipt and no tracking info on the replacement one. Captain Paul

  • Satellite L10-102 - battery monitor programs don't read battery

    Hi
    I downloaded toshiba L10's drivers yesterday and i setup bios driver today after my battery was not readable by battery monitor programs and others.
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  • I Tune is not recognizing my new Ipod Nano that I received as a replacement due to the battery recall.  Any ideas how to get it to recognize my device?

    I recently received my replacement Ipod nano for the battery recall earlier this year.  I went to go register it, yada yada and ITune wont recognize the device.  I have no idea what to do now.  I have tried 3 different cords and still nothing.  Any suggestions?  I am totally frustrated.
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  • Battery exchange program : thanks for the iMac motherboard!

    Hi!
    I had problems with my battery.
    Its serial number made me able to use the battery exchange program.
    Thanks to UPS, after lots of difficulties, I received my parcel. How big it was!
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    iBook G4 12" 1.2GHz   Mac OS X (10.4.6)  

    Apple just sent me a replacement battery, and I can keep the motherboard (lol)! Thx a lot, even if I spent over half an hour calling an expensive number...
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  • Battery exchange program for iBook

    Hi,
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    thanks

    Hi,
    I had to wait a while for my battery too. I ordered on the 24th December, it arrived on the 14th January. A little longer than Apple advised in the email, I guess delays because of Christmas.
    If my delivery is anything to go by you should get yours pretty soon.
    x

  • Turning Off The Alert - Notebook PC Battery Replacement Program Alert in Health Check.

    I want to turn off the Notebook PC Battery Replacement Program Alert in Health Check. It continues to alert me for months now. This is driving me batty since I have checked it 3 times and it is not included in the recall! I have a HP Pavillion dv6000 running Windows Vista Home Premium Edition. Any help to turn this darn alert off permanently would be very helpful. Thanks.

    Thank you to all who have read this post so far.  Please continue to contact HP directly using the above information.
    Matthew|Community Advocate | Best Buy® Corporate
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