Battery recall: Replacement arrived

There are no instructions on how to return the old one. Guess I am now the proud owner of two batteries. Wonder what's wrong with the old one and if I should continue using it...

Hi all, maybe you missed it or maybe you didn't get the booklet included but my shipping label was in the book....any how the UK number for UPS is 08457 877 877 and make sure they know its a PREPAID RETURN SERVICE LABEL. I got my battery within three days of order of the recall, out it back to UPS on Thursday and for fun later checked the tracking, seems my little package back to Apple got stuck at UK customers because they xrayed it - being a bit funny with batterys through scanners etc! My new battery is holding more charge than the old one - just remember to calibrate the batter page 24 I think of the macbook pro manual! Cheers Andy

Similar Messages

Battery recall replacement?

Batteries have been reacalled . . . so we ordered the replacement. Now what just wait 4 to 6 weeks, or use the ac adapter. This is crazy. For the amount of money we've paid for these laptops they should be able to send out batteries sooner. And They are laptops . . . they are not ment to be plugged into the ac adapter. I have a long international flight about 18hours and does apple expect us not to use our laptops when we travel. Why the **** did we buy a laptop then. Ok . . . enough of me venting. I would like to know if anybody knows where i can buy a battery maybe from another company that I can use while i travel in the meantime while apple torture's us to wait 4 to 6 week. Its just unheard of!!

I bought a new battery for my 12" Powerbook in the Apple Store on 5th Avenue in Manhattan just after I heard about the recall - as far as I know, the "four to six weeks" is the time it will take to get the replacement battery by mail from Apple, having registered on the web site (this I had no trouble doing that same day). We were heading out west on a two week trip and didn't want to go without a battery, so buying a new one was the only way around that problem.

Is There or Is There Not a Battery Recall/Replacement?

I have a MacBook Pro battery A1175, ending in U7SB, and it's kerput! Dead! Zero storage. I've seen several references to a so-called silent recall. Is such a program in existence? and, if so, how does one get started?

There are actually two battery replacement programs now. The Retired Engineer is correct - there are known issues with MBP batteries, and there's a replacement program described on the page he links to.
There is also recall, and it is not silent. It is, however, only for certain specific serial numbers. Your model and serial number are listed on the recall battery exchange page, so you can fill out the form on the right side of that page.
Here's the direct link (I was able to navigate there from the support home page in 3 clicks):
https://support.apple.com/macbookpro15/batteryexchange/

My battery recall replacement battery just died :(

My nearly-three-years-old iBook G4 had a battery that was part of the infamous bad batch that had to be recalled so dutifully I entered my details to the recall page got my replacement battery and sent off the might-potentially-explode-at-any-time unit in the UPS box to be disposed of by Apple. This was a year ago or so I can't really remember.
Yesterday I unplugged my iBook and took it downstairs to copy some files over to my external hard drive, plugged in the firewire cable, started copying and then - foomp - my iBook just switches off. Odd thing to happen I thought - not so odd more oh-god-no! was that it wouldn't switch back on.
After pressing and holding the power button and removing and replacing the battery a few times I get a bit scared. My white plastic wonder is dead! I take out the battery one more time and press the button to give a charge status and it gives no lights! Not even the one green blink for 'please charge me now I'm thirsty!'.
I get the power adaptor and plug it in to the wall and the other end into my iBook (no battery inserted yet) - green ring lights up - press the power button and I get the reassuring chime! Yay! iBook lives again!
When I finally get booted into OS X I plop the battery back in the power plug light turns orange and the menu bar shows 'Charging..." and the battery shows 0%?
Zero percent? How come? My iBook stays plugged in the vast amount of time fully charged up and ready to go, every now and then going cable free to be my internet browser while I watch TV in the living room.
But after some time the menu bar still show 'Charging..." and "0%"?
I leave my iBook there for some time more, the power plug still glowing orange, before I check the underside and the battery is cold (far colder than the rest of the now mildly warm iBook), so definitely not about to explode. Good news.
I try all the usual tricks like resetting the PMU and PRAM and NVRAM and permissions etc. etc. but still "Charging..." and "0%".
My other battery (a spare I bought a few months after my iBook) works fines and charges lovely so my iBook isn't to blame.
Here's what I need to know - is this battery a goner? Can I send it to Apple to be repaired in some way (I doubt I'll be able to get a warrantee replacement out of this I'm fairly sure coverage is out) or do I have to go the whole hog and spend £90 on a new battery?
iBook 12" 1.2Ghz Mac OS X (10.4.9)

I imagine you have already checked to see that your replacement battery wasn't also recalled. But you might check and be sure how long ago you got it and how long the warranty is--very possibly it might still be under warranty. I think you can find all this out by calling the Apple store, as they can look up your account. They might also be able to tell you how to report this to Apple, as it might be indicative of another battery problem that they may not know about yet. I think these batteries are actually manufactured by Sony and others, and if there is a defect, the manufacturer--and not Apple--will bear the cost of repair or replacement. So Apple might be willing to help you here. It's at least worth a shot. Apple likes to have happy customers.
Good luck!

I Tune is not recognizing my new Ipod Nano that I received as a replacement due to the battery recall. Any ideas how to get it to recognize my device?

I recently received my replacement Ipod nano for the battery recall earlier this year. I went to go register it, yada yada and ITune wont recognize the device. I have no idea what to do now. I have tried 3 different cords and still nothing. Any suggestions? I am totally frustrated.
Thanks

Did you receive a 1st gen replacement or 6th gen replacement?

Battery recall program still operating

Battery recall program still operating

I had put in for a replacement battery back in December, and got a confirming e-mail with an "Order number". The e-mail also mentioned it would take 7 to 9 business days for the new battery to arrive.
-NOTE: The order number for these replacement batteries is NOT the same as a regular purchase from the Apple Store, so you can't track it through their website.
I figured the delay might be in part due to the Holidays too, so I waited some more. I'd been like a kid expecting a present, waiting for it to show up, but it hadn't as of 1/19.
My patience was running out, so I called Apple [800-275-2273] yesterday afternoon. The representative I spoke with tried for around 45 minutes to find information, etc. He had no luck, so he finally connected me with a Senior Advisor who was able to locate the Order Number [he said], and found that it was still being processed, but should arrive within a week.
I've got his e-mail to contact him if it doesn't show up.
LONG STORY SHORT, yes, the battery exchange is still being honored by Apple. It just might take longer than the 7-9 busniess days they claim.
Hope this helps!

Battery recall program

We have some batteries with the batteries error (see http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=BATT-LENOVO). We have recalled the affected batteries and get a confirmation number that was in November 2007. Since this time point we wait or the replacement battery
We tried to connect the support center at http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-4HWSE3, but they know nothing about battery recall program and can not help.
Now, I don't know which service number I can call or mail address, which is responsible for this battery program. Does anyone know a contact for this battery program? Have I any chance to get new batteries?

Guten Tag Ewa,
I just went to the following link: http://www-307.ibm.com/pc/support/site.wss/product.do?doctypeind=100&template=%2Fproductselection%2Flandingpages%2FhotNewsLandingPage.vm&sitestyle=lenovo
put in the information about my machine, and went to the Product Recalls page, and there they talk about the battery recall program (which you can get in German if you like).
I needed to have the battery replaced in two machines, and it did take a while, but I kept after it and got them eventually. Good luck. Post again if you don't get results.
Russ
Z60M
XP Home (SP2)
Message Edited by ucyimb4u on 04-11-2008 12:48 PM
Message Edited by ucyimb4u on 04-11-2008 12:48 PM
Russ
Thinkpad Z60m
XP (SP2)

Defective Battery from Battery Recall

To whom it may concern at Apple:
One of my old laptops ( 15" Powerbook G4 ) was one of the thousands affected in the last battery recall incident.
Like many other users I filled out the necessary forms and I got the "non defective" battery replacement on the mail just a few days later. (This was about 4 - 5 months ago).
I then started using the new battery instead of the recalled one. I was supposed to mail the first battery and I never did, I put it in the shipping box and I kept postponing it till I forgot about it.
I'm sure I'm not the first one, but today I am glad I didn't.
A few months ago I got a mac book pro, so I was going to sell my Powerbook, but I noticed that this "new non defective battery" stop re charging, just like that, quick it stopped working, I can't use my computer unless I leave it plugged to the charger or my previous "recalled battery" Now, keep in mind that I had this first battery (the recalled one) since I bought the computer almost 3 years ago (2 years and 10 months to be exact) and the battery still works perfect.
No big deal I thought, the $349 I have spent on the apple care extension program will bring me "peace of mind", so I went to my local Apple Store were after running a test on the battery in question the store technician told me that the battery can't be replaced if its over 300 cycles (this number was never voiced before until he told me that the battery had around 320 cycles.
So just in case, he decided to run a test on my other battery (the recalled one) which I brought to the store with the only intention to show that the computer worked perfect with that battery.
So this test came to the magic number of 500 cycles, and still works perfectly.
So just to remind you:
Old recalled battery:
Over 500 cycles: Almost 3 years in use: Working perfectly today.
New replacement battery:
A bit over 300 Cycles: 4 months of use: Currently not working.
Can someone explain to me how come the number of cycles is so close, yet the actual time of usage is clearly far apart?
Can you even reach 300 cycles in 4 months?
Let me state that I have never dropped the battery, it has not a single scratch on it, it looks brand new.
So now, I have to pay $125 for a battery that I received as a replacement of a "defective battery" (that still works perfectly) to replace this new "non defective battery that died on my in only 4 months, as a loyal Apple customer from many years (since 1995) I feel cheated, I feel abused and I find this to be unfair.
When I first bough the computer in question (brand new at the apple store) it had 1 dead pixel on the screen, 1 month later I realized that, and I took it to the store, they said "you need to have 7 dead pixels in order for us to repair your screen". Computer was under warranty, I bought it brand new, it was clearly a manufacturing mistake, and they said they cant help me, (I bought a refurbished laptop before that, with not a single problem, yet something new at the store (sold at a higher price) comes defective) how can something like this happen? I don't know, but you know what I counted it as my loss, and eat it. But I am tired of being pushed around, always that SKETCHY number (7 pixels, 300 cycles) there is always an excuse for the warranty not to work.
This is not about the money, (remember I have the "so called defective battery" still working perfectly), this is about principle.
My battery is defective you should either fix, it or replace it with one that works, that is what I have my extended warranty for.
I am extremely disappointed.

Hi, Miguel. You make a pretty good argument for yourself, but Apple isn't going to read it here. These are user-to-user forums, not user-to-Apple forums. You need to take this up with Applecare, and keep asking to have it escalated to the next level, if you're going to get anywhere with it.
It does seem highly improbable — but not impossible — that your new battery went through 300 charge cycles in 4 months. That would be about 2-1/2 cycles per day.

Expanded battery recall program

All,
Today, Lenovo has added additional batteries to a battery recall program announced last year.
Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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@Billaboard...
This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
may help to clarify.
Regards.
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X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Expanded battery recall 2015

All,
Today, Lenovo has added additional batteries to a battery recall program announced last year.
Please visit the Lenovo support site here to determine if your battery is affected, and if so, to obtain a replacement.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

@Billaboard...
This: https://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/Battery-recall-notice-W510/m-p/2068271#M50724
may help to clarify.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

Battery Recall / New Battery is horrible!!!

I signed up for the battery recall for the MacBook Pro 15" and received the replacement battery the next day. The old battery would give me a charge for about 2.5 - 3 hours. On a full charge the new battery only gives me about 1:17 average. What can I do about this?
The only difference is that I upped the RAM from 1 GB to 2 GB.

Interesting to read so many mentions of problems with battery serial numbers.
According to Apple my fairly new MBP is entitled to a new battery as the Bat serial number ends with 75B.
When I fill in the on-line form I am told that my battery serial number is either in error or does not need replacement.
Does this mean that some batteries ending in 75B (and the others mentioned by Apple) do not need replacing.
My MPB has a battery life of only about 2 hours - which is about the same as my Xp laptop I have cursed for so long.
My former ivory iBook had a useful battery life of over 5 hours so what we now gain in speed and hype we lose in lap time.
Anyone else had similar probs?
MBP 1 GB
MBP 1GB Mac OS X (10.4.7)

Battery recall notice - W510

All,
If you have a ThinkPad W510 model, please review this battery recall announcement on our support site.
This page contains information on affected batteries, includes an automated test that will determine if your particular battery is affected and can order the replacement for you.
http://support.lenovo.com/en_US/detail.page?DocID=HF004122
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

haole,
Would you send me a PM with your details, including the barcode number? I'll follow up on Monday and let's take a deeper look in your case.
The barcodes and part numbers represent the batteries which could be affected, but not all with those part numbers are actually affected. We list them for purposes of helping customers who potentially could have an affected battery to run the check tool.
It may just be that your battery is not affected, but I think it is worthwhile going through a few of these to make sure and to see what updates to the messaging might be made to make things more clear.
Thanks!
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Battery recall notice - X100e, X120e, X200, X201, X201s series models

All,
If you have a ThinkPad X100e, X120e, X200, X201 or X201s model, please review this battery recall announcement on our support site. This page contains information on affected battery models, includes an automated test that will determine if your particular battery is affected and can order the replacement for you.
http://support.lenovo.com/en_US/detail.page?DocID=HF004122
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Hi moneytoo, welcome to the forums,
the part number is used to identify the batteries which need to be and should be checked using one of the methods described in the bulletin. It does not mean that all batteries with the listed part numbers will require recalling / replacing. Please also see the following post which has some more information about the part numbers;
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Battery-recall-notice-select-T410-T510-and-...
Andy ______________________________________
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Battery Recall - Form Page Updated

Good news.
Lots of people - including phone support staff - have been having a difficult time with the battery recall webpage (staff relied on page as well):
iBook G4 and PowerBook G4 Battery Recall
The serial numbers of the batteries seemed to return misleading results on the form. The discription and guide advised some people (me included) that their batteries did indeed need to be replaced; After entering their numbers dilligently and correctly, the battery's serial number returned a negative non-qualifying response.
Many people supposed that the form on the webpage was incorrect and checking against the wrong list in a database.
The good news is that those people need not worry any longer. The list of qualifying serial numbers has been updated! Those people who were returning negative results (hypothesis based on my own results only) will probably see that their nubers are now NOT on the list any longer:
12-inch iBook G4 A1061
ZZ338 - ZZ427
3K429 - 3K611
6C519 - 6C552 ending with S9WA, S9WC or S9WD
12-inch PowerBook G4 A1079
ZZ411 - ZZ427
3K428 - 3K611
15-inch PowerBook G4 A1078 and A1148
3K425 - 3K601
6N530 - 6N551 ending with THTA, THTB, or THTC
6N601 ending with THTC
congratulations to the newly dis-included. untether thyselves and resume living with wireless abandon.
iBook G4 12 Mac OS X (10.4.3)

It is good that Apple updated the displayed information, and also good that they seem to have updated some of the backend database, also.
For example, ONE of my two batteries repeatedly failed to validate yesterday, but validated easily today, indicating a change 'behind the scenes' for at least some of the "ZZ" series.
What I see as a potential problem is some of those folks whose batteries would not validate initially being told that their batteries were OK to keep using and not a part of the recall.
If those batteries were in the series that incorrectly failed to validate on the first day, those customers could be left with the potentially hazardous batteries from having the Customer Support folks telling them to ignore the recall on their batteries.
Tomas
(retired engineer)

Multiple Batteries and Battery Recall Program

Hi,
I've just been on vacation, and while I was on holiday I found out about the battery recall program. Since I wanted to save time waiting for a new battery I entered my Powerbook serial # and the battery # into the recall website. Both of these were accepted and I received a confirmation email.
I have a 2nd battery that I use on long-haul flights (ie USA) but did not take this to Europe (I'm from the UK). Now that I have returned home I have found this battery is also covered by the recall programme. I've tried to enter this battery's serial # into the website but since I've already entered the Powerbooks serial # for the previous battery it doesn't let me order a replacement battery...
I'm confused why this should happen as multiple batteries are allowed for on the web form...
How should I proceed...?
Powerbook G4 Mac OS X (10.4.7)

How should I proceed...?
Welcome to the Apple discussions.
I believe you can call Apple, as well as enter the information on the web.

Battery recall: Replacement arrived

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