Battery repair request online NOT working- please help!

Hello-
I have been trying for 2 weeks to request battery replacement for my 20GB iPod but am unsuccessful. I get to the page to enter my credit card information and it times out each time. Is there someone I can talk to, or perhaps do this so that it does Not time out?
thanks,
chris

if you have an apple store close to you, that would be the ideal solution. otherwise, try another computer...

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