Battery replaced gratis, my faith restored

My original MacBook Pro had a battery that was replaced under Apple's battery replacement program, and the successor seemed no better than the original. (The battery was down to about 60% of capacity after only about 150 cycles.) After having read this on Apple's position about what is reasonable battery life, I was inspired to drive 30 miles to the nearest Apple Store to see what the Genius could do for me.
I won't describe my miserable whining, but suffice to say the Genius felt my case was borderline, but he replaced the battery at no charge to me nevertheless.
The Apple Store is the greatest retail concept ever. I had my doubts, but after today's experience I'm hooked. Apple gets it.

You probably need to replace the logic board and possibly the flash drive.

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TS1372 I replaced the hard drive, motherboard, and battery but now can not restore my Ipod 5th gen? Error code 1416, any help?

I replaced the hard drive, motherboard, and battery but now can not restore my Ipod 5th gen? Error code 1416, any help?

When I did a Google search on "1416 error ipod 5th," there is some discussion that the earlier version of the logic board only accepted 30 and 60 GB drives (or words to that effect), but the later "5.5" version did allow larger capacity drives. If that info is true, the question is, do you have a compatible combination of logic board and hard drive?

I recently got my battery replaced in the 3GS and tried to update software and restore but phone is now stuck in recover mode. Please help

i recently got my battery replaced in the 3GS and tried to update software and restore but phone is now stuck in recover mode. Please help

If it wasn't Apple who replaced the battery, then you've voided your warranty. Bring it back to whomever replaced the battery and tell them they probably broke your phone.

IPhone 5 battery replaced by Apple, now constantly rebooting

Hello,
Yesterday, my wife and I both had our batteries replaced by Apple as part of the battery replacement program. Mine is working fine, but my wife's is not. When we got home, the battery was at 22% (understandable since it had just been replaced with a new one). I plugged it to charge. After about 4 hours, I checked it, and it was still at 22%! I did a hard reset and the phone came back up at 100%, so I figured it was a glitch. Well, this morning it was still at 100% after not being plugged in since yesterday, so I did another hard reset. Now, the iPhone will reboot itself every 3-4 minutes.
I have tried restoring the phone as a new device. (I can't restore a backup since it will reboot before completing).
Strange thing,...it doesn't seem to reboot unless I am using the iPhone, or it is plugged in trying to sync. If I let it just sit on the table with the screen off, it won't reboot.
I have an appointment at an Apple store tomorrow, but I am afraid since it is out of warranty, they won't help me....even though it was working fine before they replaced the battery (other than the fact the battery died after about 8 hours).
Any thoughts out there?
Thanks,
Jim

Check out my solution. This worked for me after having the battery replaced for my iPhone 5 at the Genius Bar. Not sure if it'll fix the 100% issue though. Tried resetting network settings like above. I'll have to see and wait. Just had my battery replaced yesterday.
Problems since iPhone 5 battery replacement (scroll down to my name)

Battery replacement IPod

I always thought that I could return my Ipod to Apple to have the battery replaced. Now I'm reading that if you send it to Apple, they will send you a replacement IPod and not transfer any of your songs. Is that true? I just want a new battery! Cindy

That doesn't make sense. Once you import a song into iTunes, the iTunes progamme should keep the information about the song and therefore there should be no problem "recognising" the song, why would that change? If it is changing, then perhaps Windows Media Player or a similar programme is changing the file information.
Or is that not what you meant by recognise? I'm also not sure what you mean by "showing the source". Do you mean that the songs get an exclamation mark next to them and if you try playing them you see a message about not being able to find the file?
If so, then either the song's filenames are being changed, the files are being moved after you have imported them into iTunes, or the drive they're stored on isn't ready when you open iTunes.
You can import a song into iTunes and then change the song name etc. in iTunes, but if you rename the "filename" then iTunes will lose the song. If another programme changes the filename, then of course, iTunes will no longer know what it's called.
If you move the file after importing, then once again, iTunes loses track of the song.
If the iTunes Library is stored on a drive external to the computer, then that drive must be on and ready before iTunes is started. Otherwise, when iTunes looks for its Library, it will not find it. Then it will start a new empty Library on the C:\drive.
Whatever the issue, you should not have to re-import songs on a continual basis, nor should there be any need to delete them, unless you don't want them any more.
For instance, I import an album, make any changes necessary to the album's titles etc. and then use Sync with the iPod. If I want to then change any more information, I do it in the Library, then connect the iPod to iTunes for a Sync which will then make the changes on the iPod, and at the same time play counts are transferred from the iPod into iTunes (if you like play counts - many do). That way, I manage my iTunes Library, but let iTunes Sync changes between the Library and iTunes.
I do not try to make Library changes on the iPod itself while it's connected to iTunes. What I do set - once only - when the iPod is connected to iTunes, are the options for the Photos folder that will be used, that All Ticked Songs and Vidoes are Synced, and All Ticked Podcasts are put on the iPod.
That way, when my iPod goes to "another place", my new iPod simply has to be connected to iTunes and everything that was on the old iPod would now be on the new one. In fact, I had to do just that, when my 30GB iPod needed a new battery (yes, I got it from Apple), then when my music library became too big for the 30GB iPod, I bought the 160GB Classic.
Acutally, the is one other time when this becomes important. If ever your iPod requires a Restore, be aware that the Restore procedure erases all the content from the iPod. I don't recall ever having to perform a restore myself, but there are times when it does happen. For such events, iTunes has the Restore feature, which you may notice on the Device/Summary pane (tab) that shows up when the iPod is connected to iTunes.

HT201401 how do i download all my apps, contacts, text messages to my computer so i can get battery replaced

how do i download all my apps, contacts, text messages to my computer so i can get battery replaced through the battery replacement program

Start here:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support

Won't charge after ipod battery replacement

Hi,
I hope you can help me.
Battery replacements for iPod generation 1 (5 GB) and iPod Photo generation 4(?) (60 GB) did not work:
I bought replacement batteries from OWC (MacSales.com). Below is the invoice data from OWC for theses batteries. Since the swapping didn't work the first time, they sent me new batteries for free, but to no avail.
NWTBIPOD1350MPH
Apple iPod Photo 1350mAh High-Cap Battery
S/N: 5818602, replacement for S/N: 5554860
NWTBIPOD2200M12
Apple iPod 1G/2G 2200mAh High-Cap Battery
S/N: 3761061, replacement for S/N: 3761112
Neither the iPod Photo nor the iPod 1G would work after installing new batteries. The batteries were replaced by OWC, but even a new install with the new replacement batteries did not work. Both iPods worked fine after each installment with the batteries as long as there were some power left in the new batteries. As I recall, that would be about 2 hours. After the first complete charge of the batteries, the iPods seemed to work as expected, but after the second charge they both appeared completely dead. The charging was done with the chargers that came with the iPods. This is very odd, and it is hard to tell what the problem may be. I find it strange that this happens to both the 1. and 4. generation of iPods, as they are quite different, and so are the batteries, and the same thing happened after trying to swap batteries twice on both units.
Do you have any ideas as to what it may be that causes this?
If you know how I can get the iPods to work with the new batteries I would appreciate it. It is no option to buy new iPods. Economy doesn't permit it for the moment.
Best regards from
Guttorm Kittelsen
PS. The iPod 1 (5Gb) was bought at Office Line Mac & Carry (now Humac) in Oslo
        The iPod Photo 4 G (60Gb) was bought at the Apple store. (not the App Store)

- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store. I suspect a hardware problem due to the hotness. If iTunes can't see the iPod then uor only hope if to contact a data recovery company for getting data off the iPod. If you have an iPod backup you can restore another iPod, iPhone or iPad from the backup to get the data that was in the backup
Apple Retail Store - Genius Bar

HT1435 My iPod is not turning after several hours of leaving it in charge mode. Do I have to seek battery replacement??

I have been charging my iPod classic for almost forever. It isnot turning on anymore. Sometimes does. But before that happened. It was working ok, but it has a little trick to charging. When I put on for charging mode, the indicatr\or suddenly went to full mode already, but when I take it out from the outlet, it shows that he battery is low and needs to be charged. The my iPod doesnt turn on anymore. It always says that the battery is very low and continues this way. Do I need to seek for a battery replacement?
Thanks for the advice in advance

Hi Ichigo24,
Thanks for visiting Apple Support Communities.
Before seeking service, you may want to see if the steps in this article help:
iPod won't turn on
http://support.apple.com/kb/ts1383
You can also try restoring the iPod, as described in our iPod Troubleshooting Assistant:
http://www.apple.com/support/ipod/five_rs/classic/
Cheers,
Jeremy

Battery Replacement Questons - Need answers please!

Hey everyone! So, Im going to the USA next wednesday and I was wondering - I am taking my iPod touch in this week (maybe) for a battery replacement, how long will it take? Will I get it back in time for my trip? or Will they give me a new one because my 1-year warrenty is not over?

Battery replacement for iOS devices actually means they swap your device with a factory refurbished one (new screen, new battery). They take your old device in exchange. If not covered under warranty, the price is $79.
Note that you have to actualy surrender your old device, so make sure you have a backup made before you take it in. The replacement will be as new out of the box, so it will have none of your content on it (that is up to you to restore from your backup).

What happens when you take your iPod into the apple store for battery replacement?

I am taking mine in tomorrow. How do they decide if your battery is bad enough to get the iPod/battery replaced? What do they do with your iPod? Do they mess with the apps and data?? Do they search your history to see what you've done on it? HELP!

By reading the following, Apple exchanges your iPod for a refurbished (includes new battery) iPod. Data is no preserved/restore to the replacement
Apple - Support - iPod - Service FAQ
Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after-market personalizations. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data.
Attention iPod touch customers: Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPod touch and does not offer any data transfer service.
Following service your replacement iPod touch may have a newer operating system (iOS) version and you will need to restore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
However, I have heard in this forum that sometimes Apple will just replace the battery.
If you are concerned I would do one fine sync/backup and then go to Settings>General>Reset>Ease aall content and settings.

Battery Replacement Programme for Geniuses

On 05-Oct-2014, I attended to my Genius Bar reservation at Zorlu Center Apple Store in Istanbul-Turkey
which had been hardly arranged after 5 days of trying. I made that reservation because it is stated
on the Apple Support site that for some iPhone 5's whose serial number match for the battery replacement
programme are going to be their batteries replaced for free. So, my "Genius" Bar reservation went as follows..
The Apple Genius guy came with an iPad in his hand and verified that my iPhone's serial number is suitable
for the programme. After that the Genius did some fancy things on my iphone and sent the usage/configuration
information of my iphone to himself over network. After that he said me that my iphone's battery is in healthy
condition and they won't be replacing my battery at all!! But when I said that my phone turns off without warning
when its battery is 40% full, he first said that I have to close some application configurations and features of
the iOS and then it will be OK, but I showed him that I have already closed many of them yet I am facing the same
issue with my phone. Lastly, he said 'You are right that may be the case with you.. In this case you have to
restore your iphone using iTunes from a backup which DOES NOT INCLUDE ANY APPLICATIONS, then you will see the
GAIN in the battery life of your phone'. A really stupid answer that humiliates my IQ.
From now on, I won't be using any Apple phones again. I bought my iphone 5 because of the fact that I liked
my wife's iphone 4.
<Edited By Host>

Fly back to the USA and make a Genius Bar appointment. Or if you know someone in the USA ship it to them and have them take it in.

IPhone 5 keeps turning off after battery replacement

iPhone 5 keeps turning off after battery replacement. After 10 minutes or so, the phone freezes and shuts off, can't even use it anymore.

Hi there Luke811813,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
1.Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2.Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
3.Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
4.After at least 15 minutes, if:
•The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
•The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
•Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5.If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
•If the display turns on, go to step 4.
•If the display remains black, go to next step.
6.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
7.If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.

Hard drive glitches after battery replacement... normal?

Hello, I have a 4Gen 20gig ipod with click wheel and I just replaced the battery myself last night.
I then plugged it into my computer to sync and it was recognized by windows, but not by iTunes, the hard drive would whir, then click and then try again, then stop. I figured it was just that the battery wasn't charged enough yet, so I let it charge overnight.
In the morning it synced fine. I was then playing it in the car, and some songs would appear, then the hard drive would whir, click a couple of times, then skip on to the next one. After a couple songs it started playing them normal. After skipping a few and the hard drive spun to load more music into the temporary memory, it would whir, click and then skip the song, then whir click and skip that one too... and it kept doing it. Then I reset it, and it kept showing the apple symbol, then the Exclamation and folder icon, then tried restarting again. After trying to reset itself 4 or 5 times, it finally succeeded.
I read a few threads on here, gave the ipod a gentle nudge on the right hand corner a few times, and now its playing and I haven't had any symptoms yet for about an hour.
Is this normal for a hard drive on an iPod to glitch after a battery replacement? I had no such problems when I had the other battery in it, so it's hard to believe that the hard drive is going bad exactly at the same time I changed batteries. It is the right battery for the right iPod, anyone else experience this or have any words of wisdom or comfort?

rsherid wrote:
Pretty fast and non-stop, even when I'm not working. Could it be dirty? Is there a way to clean it?
Does the Apple store charge just to look at something?
Even if the noise was a dirty hard drive you can't clean the innards of one. You cannot even open one. Well you can, once.

My hard drive crashed on my Mac Book Pro and I just had it replaced yesterday. After restoring my data, Safari will not open. The error message I continue to receive is "Safari quit unexpectedly" Should I just delete the application and download a new?

My hard drive crashed on my Mac Book Pro and I just had it replaced yesterday. After restoring my data, Safari will not open. The error message I continue to receive is "Safari quit unexpectedly" Should I just delete the application and download a new one?

http://swcdn.apple.com/content/downloads/37/23/041-5058/lr5tynbldi18zcrqo8a8uq88 rnjushqliu/Safari6Lion.pkg
Here you go.....

MacBook Pro battery had accumulated more than a 1000 charges, and stopped functioning unexpectedly. Went and got the battery replaced. Just saw that SMC Firmware 1.6 update deals with this. Possible to get my money back?

MacBook Pro battery had accumulated more than a 1000 charges, and stopped functioning unexpectedly. Went and got the battery replaced. Just saw that SMC Firmware 1.6 update deals with this. Possible to get my money back?

The firmware update corrects an error that may occur, however the techs would have checked the condition of the battery prior to installing a new one. If the battery was questionable, the firmware update was really not too important.
You can check the battery condition by going to the apple, left side of the menu bar, About This Mac, More Info, System Report, Hardware, Power and see what it says about Cycle Count, Condition, Capacity: Condition anything but Normal needs to be checked and may need to be replaced.
The cycle count of 1,000 charge cycles is the typical life of a Lithium-Ion battery, the point at which the capacity drops to 80% of the as built capacity.

Battery replaced gratis, my faith restored

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