Battery trouble in Macbook Pro

I have a brand new Macbook Pro.  The battery is not charging and when i went into more info re battery it says there is no battery installed. I am new to using Macs. Do I need to buy a battery or is this a manufacturing error?
Battery Information:
  Charge Information:
  Charge Remaining (mAh):          0
  Fully Charged:          No
  Charging:          No
  Full Charge Capacity (mAh):          0
  Health Information:
  Cycle Count:          0
  Battery Installed:          No
  Amperage (mA):          0
  Voltage (mV):          0
System Power Settings:
  AC Power:
  System Sleep Timer (Minutes):          10
  Disk Sleep Timer (Minutes):          10
  Display Sleep Timer (Minutes):          10
  Wake on AC Change:          No
  Wake on Clamshell Open:          Yes
  Wake on LAN:          Yes
  AutoPowerOff Delay:          14400
  AutoPowerOff Enabled:          1
  Current Power Source:          Yes
  Display Sleep Uses Dim:          Yes
  PrioritizeNetworkReachabilityOverSleep:          0
  Standby Delay:          4200
  Standby Enabled:          0
  Battery Power:
  System Sleep Timer (Minutes):          10
  Disk Sleep Timer (Minutes):          10
  Display Sleep Timer (Minutes):          2
  Wake on AC Change:          No
  Wake on Clamshell Open:          Yes
  AutoPowerOff Delay:          14400
  AutoPowerOff Enabled:          1
  Display Sleep Uses Dim:          Yes
  Reduce Brightness:          Yes
  Standby Delay:          4200
  Standby Enabled:          0
Hardware Configuration:
  UPS Installed:          No
AC Charger Information:
  Connected:          Yes
  ID:          0x0100
  Wattage (W):          60
  Revision:          0x0000
  Family:          0x0085
  Serial Number:          0x000f0710
  Charging:          No

"Brand new" means it should not be doing that.  Even a dying battery should show up.
I would go back to the store.  You have 14 days to return it, which you should NOT waste.  Get it in front of the Genius Bar immediately (well, day after Christmas may be the first shot you have) and get resolution, either a new battery or a new Mac by turning the old one in.

Similar Messages

  • Is it possible to virtually bypass the battery on a macbook pro (retina 2014) and power the mac directly via AC power?

    Is it possible to virtually bypass the battery on a macbook pro (retina 2014) and power the mac directly via AC power?
    E.g. Dell allows you to plug the laptop into AC power but prevent battery charging.
    Note: I do not want to physically remove the battery.
    If there isn't an option on Mac OS, is there anything I can download to bypass the battery when I want?

    Thanks for linking me! Wow I had no idea the clock speed would be cut so severely! What a bunch of rubbish, as if the AC won't provide enough power!
    I guess the only solution to my question would be an app which virtually disconnects the battery but tricks the mac into thinking the battery is still connected. I'm just surprised Apple haven't yet started to build prisons for the government - considering how well they lock up their software and hardware!

  • The battery for my macbook pro 13 says "service battery".  Now I want to get a replacement but the reviews for it are horrible! Does anybody have any suggestions?

    The battery for my macbook pro 13 says "service battery".  Now I want to get a replacement but the reviews for it are horrible! Does anybody have any suggestions? I don't want to spend 130 dollars on something I'm going to have to replace in less than a year (which is what normally I been reading)  I do design work and I take my mac everywhere.  Having to always look for a plug or having to be constantly plugged in doesn't sound ideal to me.  Please help me. what should I do???

    Why does it matter if it a scam????? I'll let you figure that out by yourself.  If I'm going to replace it, why should I be contempt with a battery that I have to replace within months (as stated by some people in the comments). The issue here is not if I should or not replace it OBVIOUSLY I'm going to have to before it starts going crazy.  The underlying issue is why is the replacement battery for a lack of better words " a bit crap."  It comes with a 3 month guarantee?? Is that a joke?!??!?! Some people complained it malfunction after only 8- 9 months? I'm sorry but as an Apple fan I think it's absolutely rubbish. I know there is no magic cure I'm just hoping someone shines the light on how crappy this replacement is.

  • TS1388 My battery on my macbook pro all of a sudden keeps using the battery power really quickly, so I am having to rechareg it constantly.  Does anyone know why this occurs or how to fix it.  I have used all the energy saving tips.

    Hi My battery on my macbook pro keeps running low on power very quickly and I have to keep recharging it.  This has never happened before. I have used all the power saver options, but it keeps happening.  Can anyone help. The battery seems to be losing power even when it is turned off.

    Hi BigThinker,
    How old is your Mac? If it is an older one, then the battery may just be dying. You can check by clicking on the Apple in the upper left-hand corner, then clicking on About This Mac>More Info>System Report, then click on Power (about half way down the list). At the top of the resulting display, you should see the following type of info:
    The Health Information will tell you if your battery is going to need replacement soon. If it says Normal, then it is not the battery.
    Cheers,
    GB

  • HT201300 How do I calibrate the battery of my MacBook Pro 15?

    Battery of my MacBook Pro 15 seems to be draining out very quickely. How do I calibrate it? How to make it better perform?

    Panhel wrote:
    How do I calibrate it?
    If you have a newer MBP, you do NOT calibrate the battery:
    http://support.apple.com/kb/ht1490
    How to make it better perform?
    These articles provide information on MBP battery use:
    http://support.apple.com/kb/ht1446
    Ciao.

  • Battery issues on Macbook Pro 15" A1286 (late 2008)

    I am having battery issues with my Macbook Pro 15" A1286 (late 2008) model. My battery does not hold a charge for more than about an hour. It only has 287 cycles, so far less than the suggested 500 cycles, and something seems to be wrong with it - the back panel that holds the battery seems not to be attached as it should, as if the battery is pushing the cover out a little bit. Even my trackpad seems to be acting a little funny - it doesn't click in the same way or as easily as it used to.
    In my use of the computer, I have routinely let it run on battery power only and cycle out, but most of the time, I am running it with the power cord attached.
    Does this mean I need to replace the battery? I am out of AppleCare, and did not want to pay for a support question if I'm only going to be told that the battery needs to be replaced.
    I do not have an Apple Store very close to me - it is a long drive that I cannot make on a business day because I have to be at work. I ordered my computer online and have not had any issues until now - though I once contacted AppleCare with some questions.
    Has anyone had a similar experience, and can offer some guidance?
    Thank you very much.
    Rikamae55

    J G B,
    Did you purchase an 'official' Apple battery? Batteries do some things well and have a long lifespan if well cared for, doesn't do some things so well (playing games, watching videos, etc.) and you can shorten the lifespan of a battery by how you use it.
    But you should be able to get more than 2 hours out of a new battery (depending on how you're using it). If you're within 90 days of purchase, I would return th unit and ask for a new battery.
    Clinton
    MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB RAM, 960GB SSD, 27” Apple Thunderbolt Display

  • I am having trouble connecting MacBook Pro (10.6.7) to Novell server. I get incorrect username and password message. I can connect worksations running 10.5 without any problem. Any possible solution? Thanks, Ned

    I am having trouble connecting MacBook Pro (10.6.7) to Novell server. I get incorrect username and password message. I can connect worksations running 10.5 without any problem. Any possible solution? Thanks, Ned

    Having the exact same problem with connecting ML and Snow Leopard machines to a Windows 8.1 machine. Oddly enough, connecting and copying to/from works perfectly from a Mavericks machine, despite the problems reported about Mavericks regarding the exact opposite. An old thread, but did you find a solution?

  • Where can I get a new battery for my macbook pro 15

    I tried to look for a replacement battery for my macbook pro 15 unibody and the apple site is blank.

    http://store.apple.com/us/search?find=macbook+pro+battery
    Apple Store: 1-800-692-7753
    Best.

  • Where can I buy a battery for a MacBook Pro 17", year 2010?

    Where can I buy a battery for a MacBook Pro 17", year 2010?
    Already saw how to replace on youtube:
    http://www.youtube.com/watch?v=42qcvlftmcM
    Now I'm looking for a seller on e-bay. Anyone has bought recently and can refer?
    All tips are welcome and thanks in advance!

    Personally, I wouldn't purchase a battery from eBay for an expensive MBP.  What you get is what you paid for (buyer beware).
    Call around to your local AS or AASP for prices.  Do a Google or Bing search. 

  • Need new battery for my MacBook Pro!

    Hi, I am just trying to figure out what exactly the replacement battery for my MacBook Pro is. It is a MacBookPro2,2 Intel Core 2 Duo. ASMB012 is the device name under battery info - but i can't find that info anywhere. Please help! dave

    More specifically, since that Model ID is a 15" pre-unibody C2D, look HERE.

  • The battery for my Macbook Pro 13 "has only 121 cycles and is not charging anymore, my Mac is telling me that it is necessary to exchange it. You have any tips for me to find out what might be happening with my battery?

    The battery for my Macbook Pro 13 "has only 121 cycles and is not charging anymore, my Mac is telling me that it is necessary to exchange it. You have any tips for me to find out what might be happening with my battery?

    Guys, i am actually trying using a solution provided by the article shared by dominic23,
    It says "Another option is to get an ionizer to help the atmosphere in the workplace be more conductive and pull charges away from contact surfaces, including yourself."
    So in my home, we have such device that could clean the air using ion, and i am using it in my room...
    Result: BANG!!! The electric shock on my macbook has gone!! I don't really care about physics but somehow it works! You guys should give it a try.
    Thanks again dominic23

  • Losing my battery life for macbook pro very fast

    I charge my battery for my macbook pro retina and i keep losing battery life very fast ?
    Please help

    I've done my research and could not find a decent article for my Macbook Pro Retina Mid2014.
    Review these link:
    Considerations for the long life of your MacBook. Handling and environmental care tips
    The tips helped me out the most compared to the other links that can be found. Not sure why your battery life isn't lasting you though. You may need to get it checked by Apple. Try the Apple Support--if you got yours new, you have 90 days free support.
    Thankfully, I never had issues with the battery life but I did replace my first Macbook a few days after purchasing. Thankfully, I was still within 14 days so had it replaced by Best Buy, no question asks as long as you brought everything including receipts.
    Out of curiosity, can you click on APPLE logo > About this Mac > System Report > Power
    Copy & paste the Battery Information.
    For some reason, I am having issues copying & pasting my information.
    Charge Information:
    Charge Remaining (mAh): 6062
    Fully Charged: No
    Charging: Yes
    Full Charge Capacity (mAh): 8816
    Health Information:
    Cycle Count: 4
    Amperage (mA): 4806
    Voltage (mV): 12498
    I have my screen dimmed since I don't really like it too bright and I have my keyboards lights off unless it's at night and I need to see the keyboard for whatever reason. There is really no real reason for me to have the keyboard lights on anyway other than to make it looks nice. My laptop had lasted me maybe about 7+ hours (maybe even more) if I get it down really low. I've got it down to 10% the first time I used it just to see and then since then, I've been trying to charge from 30%+ and when I am streaming, I keep it plugged in.
    I don't ever plan on leaving it plugged in over night or while on sleep mode for a long period of time. Never do a battery calibration since it's not necessary for the new Macbook Retinas.
    Amperage (mA): 4806
    Amperage (mA): 4806
      Voltage (mV): 12498

  • Can I change a new battery for my MacBook Pro 15' Retina? How?

    Can I change a new battery for my MacBook Pro 15' Retina? How?

    Hi!
    About a month ago, my MBPr 15", mid 2012 (Model Identifier10,1) showed, at first, Battery Service warning and on the next day X over the battery icon with Battery Not Available message in the status. MBP would run only and while the charger was plugged in, plug led would be always green, when connected. Battery test third party sw would not detect the battery, any longer. 
    Replacing upper case with battery/keyboard/trackpad, as per Apple,  in my country was too expensive, over 1000 USD, did't make any sense to me, so I've chosen DIY option (https://www.youtube.com/watch?v=pLhHSIej9fs) with all necessary precautions like tools, ESD protection grounded pad in place and ordered "new" replacement battery from Hong Kong on Ebay (http://www.ebay.com/itm/400699766989?_trksid=p2057872.m2749.l2649&ssPageName=STR K%3AMEBIDX%3AIT).
    Yesterday I came in new packing/sealed, I installed it, plugged the power cable on, plug led would turn green and then orange, I thought it's ok, but once system booted, I saw again X over battery icon and "Battery Not Available". I checked all the hints on internet, tried several times SMC and EPRON resets, no success. I filed complaint to Ebay supplier, he replied that battery undergone test prior the shipment, but ready for return and refund.
    So, I can make another try and buy the battery from Ebay but what if the problem is with my logic board? From one hand charger plug led lights orange when connected to MBP, on another hand System doesn't see the battery at all: No battery in the System info/Hardware/Power. it works absolutely fine when plugged-in to charger. I ran extended AHT (over pressed "D" key while powering on) twice with No Problem in return. So, my question is does it ultimately mean that Logic Board and power circuits are all fine and the whole thing is about "new bad" battery? I there any way to entirely test Logic board and narrow down problem origin?
    Thank you for attention in advance,
    Nurlan

  • Battery life on MacBook pro 12 months old?k pr

    What is a reasonable time to expect from a fully charged battery on a MacBook pro which is around 12 months old running snow leopard?

    Battery run time is a function of the number and types of applications that are in use.  The 'time' data that is displayed is a very volitile piece of information.  It shows what is occurring at THAT PARTICULAR MOMENT.  If you open Activity Monitor, you will see that the various applications are in a constant state of flux.  There are moments of high usage and moments of low usage. 
    Do not expect battery run time to be as long as the advertised 'up to' times posted by Apple.  You will note that the criteria they base the run time is very conservative usage.
    Ipaduserpol wrote:
    Also it shows me that i have charged it for 5 times, while I only did twice!
    It is not unusual for a new MBP to have a battery with up to 3 charge cycles on it.
    PS right now it shows me 4:18 remaining at 40%..
    If you were to extrapolate from the figure, total battery run time would be over 10 hours.  Sounds good, but do not believe it.  My experience with my MBPs is that 60%-70% of the advertised run time is realistic.
    Here is some Apple battery information that you may find useful:
    http://www.apple.com/batteries/notebooks.html
    http://www.apple.com/batteries/
    Ciao.

  • The battery of my macbook pro will not charge and the LED light is only green. What to do?

    the battery of my macbook pro will not charge and the LED light is only green. What to do?

    This might help:
    Intel-based Macs: Resetting the System Management Controller ...
    Otherwise, you should probably take your computer in to a service place to be tested, since there a a few possible causes of this behavior.

Maybe you are looking for