Battery under 1 year old, used only 2months and d

Question

<FONT face=Verdana size=3>Hi, I have a mircro photo 8GB. I received it for Christmas, only used it two months. When I went to use it last week, the battery was dead. We put a battery in from my mother's micro and it worked fine. It even charged it. I purchased an extended warranty on the player, but they don't cover batteries. I called Creative and was told since it was past three months old, I would have to pay 2.00 to talk to them. I decided not to pay the 2.00 and get support through email. Well, here is the answer according to creative zen; The battery is under a year old so if it is dead, they will replace it. Now here is the interesting part. I will have to send in the whole player and the battery so they can verify it. It will cost me a non-refundable 25.00 to do this. Has anyone out there experienced this? What happened?

Answer 1

yakyak,
Your battery has a memory inside of it. The memory tells the computer how long to charge the battery until it's full. When the battery constantly gets only half charged, the memory gets corrupted. This is a problem with any device that uses a battery and gets charged. Cell phones always have this issue.
I would first try to let your laptop go completely dead with the battery. Next plug in the power for 12+ hours without using it. This may not fix the issue because the memory may already be toast. You can call Apple and see if they will replace it again. The best way to preserve your battery is to always let the battery go dead before charging. This is not easy on a laptop. I have done this on my cellphone and after 3 years it still held about the same charge. I have not done this on my laptop but my laptop is almost always plugged into a power source.