Battery Unknown

laptop - Pavilion dv7-6c27 cl battery - hp muo9 notebook battery so my little icon in the corner says plugged in but not charging. I've tried all the uninstalling things, unplugging it and plugging it back in but its not working. i did a battery check and it said UNKNOWN! it told me to unplug the battery and the ac adapter but it still didn't work. i can't find any system updates that is needed and i need help!! please fix it! it is a great laptop other then this!!
This question was solved.
View Solution.

Hello aaraghi,
I see that you are having problems with the battery percentage and charging icon on your HP computer. I would like to help with this issue but I need some information.
Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
How long have you been having the problem?
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    link to image
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