Battery will not stay charged

My daughter's ipod, an Xmas present, has a battery problem. It will not stay charged. We took the ipod to a store. They reloaded software, said it should be fine. I went home and charged it for SIX HOURS, and it held a charge for oh, about half an hour.
So now we sent it off to Apple. And without contacting me first or anything they say it is FINE (have they charged it and then waited to see if it HELD the charge, boy i doubt that) and are sending it back.
That is why my alias is "inhell." Because I am. Any body have any ideas what is wrong with it?
Any way to convince Apple that they have to try to USE it before they tell me it is FINE?
Thanks.
Best, Genie
Ipod Nano   Windows XP  

Well, when you get it back do these...
Tips And Tricks For iPod Battery
iPod Battery Unplugged
Caring For iPod Battery
About the iPod Battery
And use this to test how long the battery actually lasts...
How To Determine Your iPods Battery Life
If you use that last link and test the battery and it is not long enough, then call Apple back and explain to them your frustration...
Apple Phone Numbers
btabz

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