Battery won't charge at all

I downloaded Coconut Battery and it shows that my battery is 31 months old and has 609 cycles on it. That is a lot, I know and it is probably time for a new battery, this point I won't argue. However, it shows the current battery capacity is 2857 mAh of 4200 (68%). But the current battery charge is 0%.
It lists the AC adapter is plugged in but says that the battery is NOT currently charging. So if it has 68% of its life left, why won't it charge at all? I have read many other posts and whenever someone says the battery won't charge, the advice is to condition the battery. But, I can't condition it if it won't charge. Any help would be greatly appreciated. Thank you.

There are several reasons that a battery that won't charge. You can isolate the defective module be swapping modules:
- external power adapter
- battery
If replacing those don't work, it's probably the internal power supply.

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