BB 8320 Failed to obtain IP address when connecting to wireless router

I do not have a data plan but am trying to connect thru my wireless router. When i try to connect after typing the WEP Key in it searches and comes back with "Failed to obtain IP address". How do I fix this?

Hey LoveKizzy,
Welcome to the BlackBerry Support Community Forums.
Use the Wi-Fi Diagnostics tool on your BlackBerry smartphone to find out where the problem is: http://www.blackberry.com/btsc/KB13299
I hope this helps!
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Error message when connect to wireless router with wifi enabled phone

Wireless router model WRT54G Ver.2
i would like to seek help on this.
I have been using a wirreless router to access the internet with my computer and it has been working fine. recently i got a handphone with wifi capability (nokia 5800). I managed to connect the phone to connect to the wireless router (it says so in the phone status). but when i tried to open the browser in the phone i got an error message "No Gateway Reply".
Can anyone help me to troubleshoot?
I enable WEP for security.
another thing is, i tried to use the phone to connect to another wireless router at the cafe, it worked well.
thanks

When you connect your handphone to your wireless network, whats the IP address you are getting it on your handphone, if required you can provide a static ip on your handphone i.e IP : 192.168.1.10, Subnet : 255.255.255.0, Default Gateway : 192.168.1.1, DNS1: 4.2.2.2, DNS2 : 4.2.2.1 and after this you can restart your handphone and try to check if you are able to go online or not.

Windows XP failing to acquire network address whether wired or wireless

Hi guys,
I initially asked this question elsewhere because it was happening in OSX as well, though now that the OSX side of things has been fixed it is purely a Windows XP problem, and is a different problem to the one in Mac OSX.
The problem seems simple enough, in that Windows XP just refuses to acquire a network address when connecting to the internet whether wired or wirelessly. I spent the best part of 7 hours on this on Monday, and after trawling through countless web pages I seemed to establish that there was an error with the AFD Driver (which, as I understand, is one of three required for the DHCP Client service to run). I was on the verge of probably doing something monumentally stupid and trying to repair/replace that driver when in a moment of genius (which should have arrived significantly sooner in the day) I asked my fiancee when the last time was that she could remember the internet working properly. She said it was the day before just after she agreed to install SP3, but the installation failed. So I used System Restore and rolled the system back to before that point, et voila. Everything was fine.
Not appreciating the path taken to fix her iMac, my fiancee then tried to install SP3 again and the same problem reoccurred. Another System Restore fixed it. The problem now is that on startup Windows XP seems to revert back to the same state, and will refuse to acquire an IP address. A System Restore back to the same time will fix it. However, whilst this takes little longer than an actual startup, I was wondering whether or not anybody had any bright ideas for a permanent fix to this problem.
All ideas, solutions and pearls of wisdom welcomes with open arms.

Crazy Jamie wrote:
Hi guys,
I initially asked this question elsewhere because it was happening in OSX as well, though now that the OSX side of things has been fixed it is purely a Windows XP problem, and is a different problem to the one in Mac OSX.
The problem seems simple enough, in that Windows XP just refuses to acquire a network address when connecting to the internet whether wired or wirelessly. I spent the best part of 7 hours on this on Monday, and after trawling through countless web pages I seemed to establish that there was an error with the AFD Driver (which, as I understand, is one of three required for the DHCP Client service to run). I was on the verge of probably doing something monumentally stupid and trying to repair/replace that driver when in a moment of genius (which should have arrived significantly sooner in the day) I asked my fiancee when the last time was that she could remember the internet working properly. She said it was the day before just after she agreed to install SP3, but the installation failed. So I used System Restore and rolled the system back to before that point, et voila. Everything was fine.
Not appreciating the path taken to fix her iMac, my fiancee then tried to install SP3 again and the same problem reoccurred. Another System Restore fixed it. The problem now is that on startup Windows XP seems to revert back to the same state, and will refuse to acquire an IP address. A System Restore back to the same time will fix it. However, whilst this takes little longer than an actual startup, I was wondering whether or not anybody had any bright ideas for a permanent fix to this problem.
All ideas, solutions and pearls of wisdom welcomes with open arms.
Try using a system that is able to connect to the internet in Windows. Then go to http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2FCDE6CE-B5FB-4488-8 C50-FE22559D164E and then download SP3 to the hard drive of that system. Then using the CD/DVD burning of your choice that you have for Windows burn the disc image file to CD/DVD and then insert it to the system that has the issue and upgrade it to SP3 that way.
I used to use Windows update to get service pack, but one time it did not download and install correctly on an HP system. Since then I have went to Microsoft and downloaded the Service Pack and when it said that it installed successfully I deleted the file I downloaded. I never had issues when I get them and install them that way. The only Service Pack I had issues with was Service Pack 1 for Windows 7. I downloaded it from Microsoft to the hard drive and after it said it was installed successfully I deleted the file. I used it for a while then I shut the system completely down. Then when I booted into Windows I went to put in my password and nothing happened. I tried moving the mouse nothing happened. Then I did a hard reset, booted into Mac OS X, used Boot Cap Assistant, removed the partition, downgraded to Windows XP 32-bit and now miss all the features that come with 64-bit Operating Systems. I am now able to use 2.5GB of RAM out of the 8GB that is in my system. I thought with Windows 32-bit that 4GB what the most that could be used.

I've set up email on my iPad (talk mails when connected to my home router and ISP. When connected to a router at another location with a different ISP I can receive mail but not send it. Is there any way round this

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ITunes 10.7 unknown error -1500 when connect to wireless speaker. OS X 10.75 Any thoughts?

iTunes 10.7 unknown error -1500 when connect to wireless speaker. OS X 10.75 Any thoughts?

For reasons unknown I found copies of many of these tracks as 256 kbps .m4a files in my Trash. As such I was able to remove the existing 128 kbps .m4p (Purchased) files (but not deleting them from iCloud), add the 256 kbps .m4a files to iTunes and then Add to iCloud whereupon, the original 128 kbps listings with the download from iCloud link switched to 256 kbps (Purchased) files. For a few of the files I accidentally deleted the 128 kbps (Purchased) from iCloud and when I added the .m4a to iCloud they appeared as 256 kbps (Matched) songs instead. Not sure why the difference, but it worked for several of these problematic files. But I still don't understand why/where these .m4a versions came from as most of these purchased predated iTunes Plus (e.g., my original purchases were 128 kbps). My new list of recalcitrant files is:
Anna Nalick: Breathe (iTunes SOTW)
Coldplay: Parachutes (tracks 4 + 5)
Dave Matthews Band: Stand Up (tracks 3-6, 11, 12)
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As you can see, most of these are iTunes single of the week (SOTW) offerings, so I'm not too bothered about them.

Win XP wireless client slow to acquire address when connecting to TC

Hi,
I've recently set up a Time Capsule to act as a wireless router and network storage for my home network. It replaces a Linksys WRT54GL wireless router using DD-WRT firmware.
Network design is fairly simple: cable from wall > cable modem > TC's WAN port > wireless to all other devices. Major wireless LAN clients are: HP laptop (Win XP Pro SP3), Powerbook G4 (OS X 10.5.8), Macbook unibody (OS X 10.5.8).
Thankfully, it all seems to work well so far and all 3 computers can see and connect to the network and the TC's shared disk. However, there is one issue with the network that I can't figure out how to resolve.
When the Win XP laptop wakes from standby, it takes much longer to reconnect to the TC's wireless network than it did to reconnect to the previous wireless network created by the Linksys router. Sometimes up to minute - the Wireless Network Connection icon in the system tray reports that it is "Acquiring Network Address", then fails, gives itself a self-assigned IP address, but then a few seconds later connects fully.
The Macbook sometimes has a similar problem where it will takes about 30 to be fully connected. I have not seen any issues like this with the Powerbook G4 yet.
With the previous Linksys router network, all three machines would be reconnected to the network as soon as they came on - I could open a laptop and be online almost instantaneously.
Has anyone else seen a similar delay in getting client devices to resolve a connection to a TC WLAN? If so, what suggestions might you have to fix this?
Thanks!

hmm...do you have 2 different routers on your network both doing DHCP? That doesn't make much sense.....try configuring your AirPort in Bridgemode...that may help

MacBook Pro can't obtain IP address from Linksys WRT54G v2 router

I believe I am having the issue described in the article below:
http://docs.info.apple.com/article.html?artnum=304817
In a nutshell, AirPort seems to be seeing the wireless router just fine, but internet connect is a no go. The router is a Linksys WRT54G v2, which should - SHOULD - work w/ my brand new MBP C2D 17", based on the reports I have seen in other threads here.
In the Network Status tab of the network pref pane, the message is: "Airport is connected to the network linksys. Airport has a self-assigned IP address and may not be able to connect to the Internet." This is in line with the Apple tech doc cited at the link above.
I am starting a new thread on this because, unlike many of the other folks who are having problems connecting wirelessly, my actual wireless connection seems to be rock solid (AirPort connects to the Linksys instantly, and shows up as full strength with no apparent dropouts). The problem seems to be with the IP address, as the MBP can't/won't pickup anything other than its self assigned IP when connecting.
Here are the things I have tried so far (most of which are probably irrelevant as it turns out, b/c the actual wireless connection has been fine - just not the TCP/IP stuff):
1. Updated to latest firmware in router.
2. Tried switching to different wireless channel (ch. 11 in this case, based on reports in other threads).
3. In Linksys settings, changed beacon interval to 50 and lowered packet thresholds as described in another post (can't find the link right now).
4. Formatted and re-installed OSX onto the MBP. Did NOT use Migration Assistant this time (since others were apparently having problems due to out of date prefs and PowerPC related items copied over from older machines).
5. Updated to latest version of OSX Tiger (10.4.8 with all patches installed) using a wired Ethernet connection to the internet.
6. Downloaded and installed the AirPort Update patch 2006-002 located at:
http://www.apple.com/support/downloads/airportupdate2006002.html
7. Repeatedly trashed all AirPort-related keychain items and the SystemPreferences folder in Root/Library/Preferences.
8. Repeatedly trashed and re-created a new wireless location using Network Assistant.
9. Salaam thrice towards Cupertino, wave rubber chicken and bathe self in pigs' blood while humming a continuous medley of Mac startup chimes from the last two decades.
Just kidding about #9, mostly.
I am starting a new thread about this because I believe my issue is OS related. The AirPort hardware seems to have a a full-strength and non-intermittent connection to the Linksys router. The problem appears to be w/ the (in)ability of OSX to negotiate an IP lease with the Linksys box.
I am posting this to the Linksys forum as well, but do not believe this to be a Linksys issue. I have two other PowerPC-based Mac laptops in my office, both of which connect flawlessly to the Linksys. (I'm typing this from one of them.) In fact, I have torture tested my new MBP with several other wireless routers with the same result - MBP will not connect, while both of the PowerBooks work like a charm with the other routers in question. Therefore, it surely seems to me like the common denominator here is definitely the MBP and not the router. I realize that in the support doc at the top of this post, Apple claims it is the responsibility of the router manufacturer, but I just cannot buy that line - based on the fact that EVERY OTHER LAPTOP that I own works great with the Linksys except for my shiny new MBP.
Beautiful machine otherwise and I really can't wait to get it working, but this is a SERIOUS pain in the you know what.
At any rate, if anyone has any ideas as to what to try next, I would love to hear about it. I will be calling AppleCare again first thing tomorrow morning, but it always seems the users are better informed than the Apple guys.
Thanks in advance for any suggestions.

if other computers connect to the router just fine , doesn't seem to me a router problem then .. the only thing i can think is to try connecting to a different network and see whether it does any good to u...can't help much if it's an OS related issue...

Fail to retrieve IP address: Want to print wirelessly to HP C4385 from iMAC

I've gone through so many threads that I'm losing track. Where do I start?
I have my PC downstairs with an HPC4385 printer connected via USB. I have my Intel iMAC upstairs and it is connected wirelessly via my Airport Express (also located downstairs - no issues connecting to the web). I want to print to the C4385 wirelessly from my iMAC (as it has the capability... supposedly), but I can't get past the configuration stage. I can see my network, successfully enter my network password, but then get a "Failed to retrieve IP address" on all counts.
FYI: I don't have setup button to print a report showing my printer's IP address either. I actually don't know if that matters, or not.
Has anyone successfully bypassed this issue to print wirelessly?
Please help.

Wish I could be helpful, but I'll "second," this request for information. I'm trying to do the exact same thing with the exact same printer, and I'm getting the exact same problem.

Http 403 error message when connecting to WRT120n router

I recently upgraded to the WRT120n router at home. I quickly connected my desktop computer, my wife's Mac and two Lenovos, but my son's HP Pavilion cannot access the Internet. It returns the http 403 error message. Windows (Vista) and Network Magic tell me the laptop is connected to the router and the Internet, but the browser does not work. Have tried IE, Chrome and Firefox - same result. Have also tried to connect with cable. Hooking up wirelessly with WPA, was no problem, but the browser is unable to access the Internet.
Grateful for any help.

What is the ip address you are getting on the Vista Computer..?
Click Start >> All Programs >> Accessories >> Command Prompt...A black box will appear(Command Prompt)...In the Command Prompt window type ipconfig and press 'Enter'...Look for Wireless Network Connection IP Address , Subnet Mask and Default Gateway...
IP Address should be 192.168.1.x, Subnet Mask : 255.255.255.0, Default Gateway : 192.168.1.1 (assuming your router is 192.168.1.1)...
If you get the above mentioned IP Address, Subnet and Gateway Address then you should ping the Gateway, type ping 192.168.1.1 and press Enter...If it gives you request timed out then disable any firewalls, security softwares on the computer...
If you get 4 replies then type ping 4.2.2.2 and press Enter, if you get request timed out, then you need to upgrade your router's firmware...If you get 4 replies then type ping yahoo.com and press Enter...If you get replies for Yahoo then you should get the Internet after adjusting the browser settings...
Adjusting Browser Settings : Open an IE, click Tools >> Internet Options, then delete all files, cookies, history, forms...Goto "Connections", make sure Never Dial a Connection is checked, click on LAN Settings and make sure all the options are unchecked...Once you are done click on O.k...Close the IE and re-open it...
If yahoo times out then provide static DNS on your LAN Connection...
Click on the Start button >>> Settings >>> Control Panel >>>Network Connections- Right click on the icon for Wireless Network Connection and go to properties- On the 'General' tab select 'Internet Protocol TCP/IP' and click on the Properties button- Select 'Use the Following DNS Settings' Preferred DNS 4.2.2.2 Alternate DNS - 192.168.1.1>>Click on Ok button to Save and Click on "Close" on main Properties window...You should be able to go online...

Unidentified network - when connecting on wireless

I have HP Pavillon notebook running Vista. When trying to connect to wireless I keep getting the unidentified network error. The other two laptops in my home can connect to the wireless just fine, so there is no issue with the wireless router or SPrint aircard. I have completed everything I could find on the internet about this error - without success. I have spent over 4 hours with HP support, most recently they had me perform a "recovery" to set all hardware and software back to factory settings. Still no luck. This computer can connect fine with an ethernet cable. I can successfully connect to wireless, but cannot get on the internet. Any ideas? If yes, I dont know a lot about computers... so simple steps would be appreciated.

Hi: What model wireless card do you have in your notebook? If you have an Atheros, try this driver and see if that fixes it. http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5060880&prodNameId=5060882&swEnvOID=4053&swLang=13&mode=2&taskId=135&swItem=ob-97750-1 Paul

Windows downloading data unnecessarily from the internet when connected to wireless (wifi connection) or USB wireless 3G connection

Hello Team/windows Experts,
I need help from you people on this issue that i am facing. I tried to find out the exact reason behind this, however i am not successful on this.
Here is the issue:
I recently re-formatted my laptop and re-installed windows 8.1. After that, I installed only couple of software program i.e. Mozilla Firefox and installed Bit defender total security 2015 and I updated my Antivirus software. I have two ISP connections, one
is USB 3G wireless connection and another one is a normal wired connection to which a wireless router is connected (wifi connection).
Now, this is what I have seen happening. The moment i connect to the 3G usb wireless connection and even if i don't open any browser or website, I see that the data is being downloaded and i can see enormous amount of data being downloaded for no reason
and I couldn't find as to what is being downloaded to my system. One can imagine and understand 10-15 Mb downloaded in couple of minutes and the connection sitting idle and not downloading anything later is fine, but if nothing is being accessed/browsed and
still seeing 200-300 mb data being downloaded is something to be watched for.
The same situation was seen when i enabled my wireless connection from another ISP provider (wifi) and don't know within a minute or so 50 MB data was consumed and to see what its actually doing, i waited for another 5 -10 minutes and huge data was downloaded
(may be another 100-200 MB).
Now before using my internet connection, I have done the following to ensure that unnecessary data is not downloaded from both USB 3G and wifi connection:
1. I don't run any torrents. They are absent.
2. I disabled automatic windows update
3. I have disabled live tiles so that consant update to the windows app tiles are off.
4. I have turned metered connection on for both the networks.
5. I don't download anything from internet unless very important related to my studies. I do very normal browsing.
I am pretty sure that antivirus signatures are not more than 5 mb or so (they are even smaller in files), so they won't eat that much data.
If at all, I have to see what is being downloaded to my system, where can i find that detail/information?
How should I stop this from happening as i have to watch my 3g USB stats every now and then to see if its downloading lot of data or not?
As this is a recently formatted system, I don't see any malware/virus issues as I have my system protected. Although now software can protect the system fully, but still i haven't access/browsed any website that might cause issues to my system. However,
this is something i am trying to find out and if you guys can help/suggest me, it would be great.
Warm Regards,
R Janak Sundhar

Hello Janak,
1. make absolutely sure windows update is disabled, for this test.
2. Disable windows defender etc. for this test.
3. go though programs and features and remove anything that is not needed or you thing might be sucking bandwidth.
4. hit CTRL ALT DEL, select task manager, more details, startup tab and disable everything as a possible cause of your issue.
See if any of this makes a difference.
Thanks, John

New Macbook Pro keeps crashing/freezing when connected through wireless

Recently picked up a new Macbook Pro this past Friday. Everything worked great in the office throughout the day connected via ethernet cable. On the weekend when using the wireless connectivity it kept freezing, until I turned off the wireless and used a cable connection. Everytime I try to use wireless it will freeze up after a few minutes, ball spinning and have to eventually power off and on.
When I use a wired connection did not get the problem even once. Is this a known issue? Does this sound like a hardware problem with the Airport hardware? Since I just got it this past Friday I'm taking it back but in case there is a quick software fix please let me know.
It's a stock Macbook Pro (MacBookPro5,3) with 4 gig and the 2.66Ghz processor.

HI,
Try deleting this file.
com.apple.airport.preferences.plist
MacintoshHD/Library/Preferences/System Configuration
If you are using a router / cable modem try turning off, wait about 20 seconds and reconnect and restart the Mac. If you are using an Airport Express or Airport BS, try restarting. You could also try a different channel.
Open AirPort Utility, located in the Utilities folder in the Applications folder on a computer using Mac OS X.
Select the device you’re setting up, and then click Manual Setup. Enter the base station password if necessary
Click AirPort in the toolbar, and then click Wireless.
Choose a new channel from the Channel pop-up menu.
Repair disk permissions also.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn

No Internet when connected to wrt54g router

I've seen that I'm not the only person to have this problem, unfortunately it doesn't appear that the question is answered satisfactorily in the forum. My laptop was connecting fine to an ambient wireless network in my apt building (yes I had wired internet but the computer would say "Wireless Connection Found!" or somesuch, so I know it was connecting to something). Eventually someone either lost the connection or secured it, so I lived with the wired connection for a while. Then a friend of mine gave me the WRT54G router & wished me luck. I have had nothing but trouble with this router - my computer says that it is connected to the router, I can even use the browser utility to do things like upgrade the firmware and change my settings. My computer works FINE with the wired connection, but the minute I try to route it through the wireless router, Internet is history. I have Verizon DSL, I would love to connect to my service wirelessly so I can listen to internet radio in other rooms without creating a massive safety hazard by stringing Ethernet cable through my entire house. I've tried everything that I could find online, including downloading a network diagnostics tool, but nothing is helping. I've done everything your site says, everything in the user guide, even things friends suggested to me. No luck. Any ideas? I'm almost ready to throw the router into traffic!

Thanks for the links, but these are both things I've looked into, and don't understand. I'm something of a newb when it comes to technical stuff on computers - I can use them, and screw around successfully with some of the system stuff, but unless someone explains to me what each odd abbreviation does, I'm lost. I've done the ipconfig /all in command prompt and come up with a bunch of stuff that I'm not sure will help me, I've played around in the router's actual configuration mode, it connects to my computer, and has the Internet light on, just my computer won't go online with the wireless router connected (with or without wires attached). It's like there's a little wall inside the router that won't connect my computer to the DSL modem. DSL modem works fine - all cables work fine, internet works without the wireless router in place. There's just something not connecting somewhere, and I don't know what. Everything externally is perfect. Everything internally SHOULD be perfect (everything's supposed to be automatically configured, right? Usually?). It's just not working.

Macbook Crashes When connected to 2wire router

I use my macbook airport at a few diffrerent places. When I'm at the office connected to the 2wire wireless router provided by qwest, I get that dreadful message that says I must shut down my computer.
It seems to work fine everywhere else.

Many people with 2wire access points have confided problems with connectivity. Most often it is remedied by doing a firmware update to the wireless router, but most employees do not have the authority to do that sort of thing. If you have a computer tech, ask him or her if they could visit the 2wire website and do any firmware updates which the wireless router hasn't had. Realize that this may or may not cure your problem, many who have updated to OS 10.4.10 have experienced continued problems with connectivity, probably because of mismatches in the "standard specifications" of wireless connectivity.
Hi Mort!

When connecting wired my router straight from my internet provider I get speeds in the 90mps range. Now when connecting wired through my airport extreme I get speeds near 10mps. Also when using wireless for my ipad3 I recieve download speeds of .63mps.

When connecting, wired, to my router from my ISP I get speeds in the 90mbps range. Then when connecting, wired, to my Airport Extreme I get speeds of 10mbps. Wirelessly I get download speeds of 6mbps on my laptops and only 1mbs with my Ipad3. I am making sure only one device is sharing the network to make sure to get accurate results. Why are things so slow?

Hi Ty,
First, check with you ISP to see what speed they've promised. In my case, they indicated that the speed should be greater than 50 Mbps. If they say that it should be significantly higher than what your getting, then try the following if you're using Airport Utility v.6.:
1. Open the Airport Utility (Desktop: Command+Shift+U to open Utility Folder, select Airport Utility)
2. Click on the visual representation of the Airport Extreme and then select "Edit" (bottom right corner)
3. When the window opens (to a tab "Base Station"), click on the "Wireless" tab,
-it should have the following options: Network Mode, Wireless Network Name, Wireless Security, Wireless Password, Verify Password, a checkbox with "Enable Guest Network", and a button "Wireless Options..."]
4. Select "Wireless Options", which should open another window with the following options:
5Ghz network name, Country, a checkbox with "Create hidden Network", Radio Mode, 2.4 GHz Channel, and 5 GHz Channel [both of which can stay on "Automatic"]
5. Clicking on "Radio Mode" will bring up a list in which the las option should read:
802.11n only (5Ghz) - 802.11n only (2.4 GHz)
Once you click "Save", your router will blink amber for a little while and then it should work.
Hope this helps. Let me know if it does/doesn't.
DFLovesBikes
p.s. I apologize if the directions were excessively explicit, but I was thinking about my 73 year-old mother trying to follow them, so I erred on the side of making them more understandable. Good luck.

BB 8320 Failed to obtain IP address when connecting to wireless router

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