BB 9320 - Screen goes black, LED light off and device unresponsive for a 3-30 seconds, then repeats
Hi there,
I got a BB 9320, then replaced it through the vendor for this same issue but it is still occuring.
When using my phone, fully charged or not, the screen will go black and LED light is off for a 3-30 seconds mid task and the device becomes completely unresponsive. It will eventually come back, and restart the task (ie, if i'm typing a txt messge, it will be back to the message inbox, or for an email back to my email inbox, etc.). It's really frustrating because at times it will continually happen for so long that I give up on using my bb entirely.
I have tried restarting the device to factory settings, removing the battery, keeping it continually charged, draining the battery entirely.
What is happening? How can I fix this??
Hey makader,
Welcome to the BlackBerry® Support Community Forums.
I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!
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Anonymous UUID: C2EACECC-F8B9-4762-8CEE-F3A9B9FE756A
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panic(cpu 0 caller 0xffffff7f80918947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809f006000 0x0a5480a2, D0, P2/4
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0xffffff807b813410 : 0xffffff7f80a08b64
0xffffff807b813470 : 0xffffff7f80cb5749
0xffffff807b8135b0 : 0xffffff7f80a27bed
0xffffff807b8135e0 : 0xffffff7f809222c2
0xffffff807b813690 : 0xffffff7f8091dbc4
0xffffff807b813880 : 0xffffff7f8091f7c9
0xffffff807b813960 : 0xffffff7f817c4130
0xffffff807b8139a0 : 0xffffff7f817d3790
0xffffff807b8139c0 : 0xffffff7f817ef3f4
0xffffff807b813a00 : 0xffffff7f817ef459
0xffffff807b813a40 : 0xffffff7f817d7605
0xffffff807b813a90 : 0xffffff7f8178df6f
0xffffff807b813b10 : 0xffffff7f8178c9e0
0xffffff807b813b40 : 0xffffff7f81792435
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0xffffff807b813be0 : 0xffffff80006558dc
0xffffff807b813c40 : 0xffffff800065609b
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0xffffff807b813e80 : 0xffffff8000223096
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com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 b8000->0xffffff7f80b91fff
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com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80b92000->0xffffff7f80eb3fff
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com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f817750 00->0xffffff7f81834fff
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dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f808a6000
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Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
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last unloaded kext at 376926463799: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f8109d000, size 65536)
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com.apple.filesystems.autofs 3.0
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com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AppleMikeyDriver 2.2.0f3
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com.apple.driver.AppleUSBHub 4.5.0
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com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
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com.apple.kext.OSvKernDSPLib 1.3
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com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
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iOS: Not responding or does not turn on
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