BB 9360 is not recognized by my computer.
The setup. Just got a brand new BB9360 as part of a product exchange plan. My old BB's track ball had worn out. Anyway, after 4 trips back and forth from the store I bought it from to work out OTHER problems (bad battery as it turned out) I finally have a phone that I know will work (saw them charge it in the store, from a computer).
Now, I know for a fact that my USB cable and ports will support a BB device for charging and syncing with a computer. Both were working just fine on my old BB device which I had until last week. The USB ports in my desktop are all new, and my laptop is less than a year old, all its ports are fine. So far, I've been able to rule out virtually all of the possible issues that the device suggests. I have done a reset by pulling the battery. I have attempted to charge it via a wall outlet with a USB to AC adapter. Nothing at all happens. I plugged it into the computer, and it told me that it cannot charge the device and it recommended I install the Desktop Manager. Well, it was already on the computer. I installed the USB drivers on their own, I've tried all my ports on both computers.
Between all the issues with the phones I haven't had a phone for more than a month but my carrier, Rogers, won't let me put a hold on my plan until it's fixed, so I've been paying for nothing. I really hope someone can help me because I'm tearing my hair out at this point.
Hello,
Disatisfied wrote:
I have attempted to charge it via a wall outlet with a USB to AC adapter. Nothing at all happens.
That bit seems to me the most important...if the BB will not charge via wall charger, then it will not charge via PC/USB. Something is very wrong, with either your wall charger, your BB, or both. I recommend a trip back to them, with all of your things in hand, to show them exactly how it does not work, and insist that they make good on your contract...you are 100% correct that paying for nothing is incorrect. Escalate with them, push to a Manager, and push them to escalate into RIM if they cannot resolve it. Do not let them fob you off...do not leave the store without either a working (with all gear you will take with you from the store) configuration or a promise for further escalation and research.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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