BB 9520 What is Blackberry doing about this?

Hi,
When i first purchased BB i looked up to it as i heard all the good stuff about it and was really happy about actually getting one.
However, now after using this for a year i am very disappointed with Blackberry in general and would like to voice this out on behalf not only of myself but also over a dozen of my friends that are extremely frustrated with BB so far.
I am using BB 9520 Vodafone and there is a major lack of support from BB in terms of fixing present pressing issues. I have all the latest updates and versions installed via desktop software provided.
Firstly,
Why is there no new OS for BB 9520? All the other models have OS 6.0 while 9520 is still running on 5? OS 5 is far from perfect for 9520.
Secondly,
Touchscreen issue. Occasionally the screen refuses to respond to any pressing, no matter what and where you press on the screen it does one and one thing only - exits to home screen, the only way to overcome this - have to spam the menu button about 20-30 times to get the screen to respond again.
Thirdly,
There is a constant issue with BBM - occasionally after receiving a BBM msg from someone you are unable to open the chat at all, even if you delete the chat you are still unable to BBM that individual, the only way to overcome it - reboot the phone.
Fourthly,
Hang up / answer call buttons refusing to work occasionally, this really isn't funny when you're receiving an important business call and listening to your phone ring in your face while spamming the answer button or the touchscreen answer button to no avail until the call ends, the only way to overcome this issue is once again after you've missed the call spam the menu button until the keys decide to start functioning again.
Fifth,
Unbelievable, this issue has been reported first time nearly 3 years ago and until today there is no fix from BB?!?!?!?!? Sync with gmail. When you sync with gmail all your contacts are no longer "all" contacts, they are now contacts in "[email protected]" contact list. The best part is - if you change your gmail account or wish to sync with another account - you can't move those "[email protected]" contact list - the new sync is a new contact list.
Right now i have my contact list in a state that i can no longer comprehend - sync is on for the new email account and all my contacts are in that email's contact list, however, BB refuses to sync them and the option in the contact list properties is "not available", while in the email settings - it's all turned on and looking good... The lengthy solution that BB presented via wiping the phone is .... wiping the phone? Seriously?
Sixth,
Reception, full bar drops to zero in a split second any time
Seventh,
Videos recorded are apparently in "unrecognized format" once in a while
The list goes on.
This model has been out in the market for a long enough time for any company to hotfix the issues, what is BB doing about this? From the RESULT that i have seen in the last year - nothing.
This isn't my personal issue - if you would like to check around it is nearly impossible to sell off this phone to even a second hand shop, they won't offer you more than 30-50 USD for this model for the simple fact - it is this bad and everyone knows it.
As much as i would like to keep my faith in BB - i am beyond disappointed now and have no choice but to switch to either android or iphone simply because this is the only model from BB that has big touchscreen without wasting space for those tiny keys.

Blackend wrote:
Hi,
Hi and welcome to the forums!
When
i first purchased BB i looked up to it as i heard all the good stuff
about it and was really happy about actually getting one.
However,
now after using this for a year i am very disappointed with Blackberry
in general and would like to voice this out on behalf not only of myself
but also over a dozen of my friends that are extremely frustrated with
BB so far.
I am using BB 9520 Vodafone and there is a
major lack of support from BB in terms of fixing present pressing
issues. I have all the latest updates and versions installed via desktop
software provided.
Firstly,
Why is there no new
OS for BB 9520? All the other models have OS 6.0 while 9520 is still
running on 5? OS 5 is far from perfect for 9520.
The
only information I trust when it comes to new device OS releases is 2
weeks after I have installed it and I know it works! The carriers are
provided the device OS by RIM. The carrier decides when or if it will be released. My
carrier is Verizon Wireless according to every article I have read VZW
tested it and decided not to release it. This was in July i beleive. I
wouldn't be surprised if they released it tommorrow.
Secondly,
Touchscreen
issue. Occasionally the screen refuses to respond to any pressing, no
matter what and where you press on the screen it does one and one thing
only - exits to home screen, the only way to overcome this - have to
spam the menu button about 20-30 times to get the screen to respond
again.
I have the 9530 and the
9550 I have seen the problembut very rarely. Personally I would pull the
battey rather than keep hammering at a key.
Thirdly,
There
is a constant issue with BBM - occasionally after receiving a BBM msg
from someone you are unable to open the chat at all, even if you delete
the chat you are still unable to BBM that individual, the only way to
overcome it - reboot the phone.
Please post back and tell us what version of BB messenger you have installed and what version of device OS you are running.
Fourthly,
Hang
up / answer call buttons refusing to work occasionally, this really
isn't funny when you're receiving an important business call and
listening to your phone ring in your face while spamming the answer
button or the touchscreen answer button to no avail until the call ends,
the only way to overcome this issue is once again after you've missed
the call spam the menu button until the keys decide to start functioning
again.
It's begging to sound
like your device may be periodically low on memory. I will attach a link
at the bottom that will give you some great tips on maximizing your
memory usage. Four of the most basic and easiest ways to save memory is
to exit applications correclty. 1) Every program has a
menu>close>exit option. Users who use the escape key or the red
key leave applicatons open.
2) Using a
media card for storing files. Device memory is flash or dynamic,
allocated where needed. Using device memory to store files means you
have less dynamic memory to allocate and have perfomance issues as a
result. 3) Make a daily habit of cleaning the browser cache
surpising
how many users don't ever do this. 4) I recommend highly a battery pull
at least once a day. It's simply the best way to reset the device.
Fifth,
Unbelievable,
this issue has been reported first time nearly 3 years ago and until
today there is no fix from BB?!?!?!?!? Sync with gmail. When you sync
with gmail all your contacts are no longer "all" contacts, they are now
contacts in "[email protected]" contact list. The best part is - if you
change your gmail account or wish to sync with another account - you
can't move those "[email protected]" contact list - the new sync is a new
contact list.
I got bit by that dog as well! I will attach links for disablig the contacts and calendar sync.
Right
now i have my contact list in a state that i can no longer comprehend -
sync is on for the new email account and all my contacts are in that
email's contact list, however, BB refuses to sync them and the option in
the contact list properties is "not available", while in the email
settings - it's all turned on and looking good... The lengthy solution
that BB presented via wiping the phone is .... wiping the phone?
Seriously?
I didn't wipe my device I
deleted the contacts data base and did a one way sync from Outlook to
the device. I'll see if I can find a couple of post on it. I found a
"down and dirty" workaround before i learned how to prevent it. You can
set your Gmail account to you can "point" to group that you want to sync
contacts with. You then wittle away with some filters to narrow it
down. I have 2 Gmail accounts by using the groups and filters all they
looked for was each other!
Sixth,
Reception, full bar drops to zero in a split second any time
To
my left is a window where I can see a cell tower. I swivle my deskk
chair to the right and lose a bar immediately, for about 4 seconds. I
think it's the nature of the beast, not much to do there.
Seventh,
Videos recorded are apparently in "unrecognized format" once in a while
I
have had this happen several times, and have read posts about it as
well. In my case it "operator error" for the most part. I wasn't being
patient when saving and replaying the video.
One of the main causes I see is the video file isbeing saved to the device rather than the media card.
The list goes on.
This
model has been out in the market for a long enough time for any company
to hotfix the issues, what is BB doing about this? From the RESULT that
i have seen in the last year - nothing.
This isn't my
personal issue - if you would like to check around it is nearly
impossible to sell off this phone to even a second hand shop, they won't
offer you more than 30-50 USD for this model for the simple fact - it
is this bad and everyone knows it.
$30-$50 really? How many can you get your hands on I'll pay the shjipping from my end....
I'm sorry, lost my train of thought there, Now where were we? :smileyvery-happy:
As
much as i would like to keep my faith in BB - i am beyond disappointed
now and have no choice but to switch to either android or iphone simply
because this is the only model from BB that has big touchscreen without
wasting space for those tiny keys.
Bifocals
isn't just knickname, it's a condtion! The reason the 9550 is perfect
for me is I can see the screen and the keyboard clearly. Have you seen
the ads for the Monaco (Storm 3)? Looks pretty promising bigger screen,
faster processor running OS 6.0. and maybe the trackpad will fall off in the design phase.
Please give the links a read and if we can help let us know.
(I'm going to login to Verizon and see if OS 6.0 snuck out.....:smileyvery-happy:
Thanks,
Bifocals
KB19271How to disable Google Mail contact synchronization
KB24205How to disable calendar synchronization with Gmail
KB23767 Unable to play back a YouTube video on the BlackBerry smartphone using a Wi-Fi connection
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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