BB 9860

my brother gave me his bb 9860 phone recently, and it is my first time to use blackberry.. i want to reset and make a new bb id and all..just like a brand new phone settings..how can i reset and change all the default email, fb and other social networking where my brother's account were still the active account whenever i browse the internet..? i accidentally deleted the yahoo messeger apps in "social feeds", how can i bring back the ym in "social feeds"? your help is much appreciated

To delete all data and reset the phone to factory settings, on the homescreen follow Options>Security or Options>Device>Security, depending on the OS the phone is using.  Once in the Security section, look for Security Wipe and follow the directions.
To re-add Yahoo Messenger to the Social Feeds, simply do a security wipe as I've described above.  If, for any reason, that doesn't add it again, plug your phone in to your PC and open BlackBerry Desktop Software.  Once your phone is recognized, click Device at the top of the software then Restore.  Choose the most recent restore point and load it.  That should restore all core apps (of which Social Feeds is part).
I hope that helps you. 
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

  • Problem with sound in my Torch 9860

     HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.

    pkvinayjain wrote:
     HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.
    What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • Z10 options are less than 9860

    Hi just upgraded handset from Blackberry 9860 to Z10. I loved the 9860 but eventually two of the buttons stopped working. One of the most noticeable things about the Z10 compared to 9860 is there seems to be a lot less 'options' on the Z10 for each facility. The 9860 had many more option settings but the 'Settings' in Z10 are limited. One of the things I miss most is the Reduced keyboard layout feature for portrait virtual touchscreen keyboard which had 2 letters on each key. It made texting much easier. The Z10 doesn't have this option. Also, can you change the functionality of the side button key (currently for voice) and change it to e.g. camera? - and also can you change the home screen notifications so that as well as telling you there is a new sms text message,  it also tells you who it's from without having to swipe right into the hub every time you want to read the text? For example each contact could have coloured notifications or symbols that are easily recognised?

    The volume keys will activate the Camera.
    Disclaimer:
    I know a little about lots of things,
    yet not a great lot about those little-things.
    Ultimately, I'm here to learn.

  • Unable to receive email in HTML format on BB Torch 9860 with BIS

    I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES. 
    Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
    Appreciate if anyone could help me with this.
    Regards,
    Midhun

    Hi Midhun,
    Welcome to the Community
    To help you with the issues you're having, on your Blackberry go to your mailbox, press menu, choose options, then Email Preferences and check the box for Enable HTML Email, Download Images Automatically and Confirm External Image Download. The screen may look like the screenshot below:
    For more information please check these links:
    Blackberry Tips and Tricks
    Blackberry 101
    Enjoy!
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • 9860 wont turn on, i tried EVERYTHING

    Hi everyone. So a few weeks ago my blackberry Torch 9860 started having difficulty switching on. The load bar, the white line you see when you switch on a blackberry phone, would only load about 70% and remain there indefinitely. I tried taking out the battery for a while and putting it back in but it wouldn’t help. It would not connect with blackberry desktop software(BBDS). So I searched online and decided its best I completely re-install my OS. I tried to wipe it with blackberry swiss knife(BBSK), but even it wouldn’t recognise that it was connected to my PC. So it tried with  JL_Cmder utility. After several attempts JL_Cmder  was able to pick it up, so I decided to wipe it without backing it up, I didn’t really care about the data. It was now able to be recognised by BBSK and BBDS, so I wiped it with BBSK for good measure. I downloaded OS 7.1, installed it and removed the vendor file as advised.  BBSK displays “ No OS found, please install an OS for your phone “ when I press on load OS, but BBDS has OS 7.1 for 9860 on its installed blackberry device software list. I also tried using loader.exe but it didn’t work.  With BBDS it gives me the option to update the OS but the download stops before it begins saying there is an error with my internet connection.
    where did I go wrong, what should I do now?

    Manual device OS upgrade instructions:
    1. First locate your carrier and the OS file you wish to use.
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
    3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
    6. remove internet connection to PC and reboot PC.
    7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
    8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
    Enjoy the new OS.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
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    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Memory leak issue on Blackberry Torch 9860

    I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
    Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
    When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
    Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
    Please advise as I am having a hard time using this time this way.
    Regards,
    Abhinav Sharma
    Thanks and regards,
    Abhinav Sharma

    I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
    In my app phone gap is using 3-4 html pages and java script .
    And when i navigate on these pages it gives this message of memory low.
    Please help me to out of this .
    And please suggest if any professional help in this
    Thanks\\\
    Vipin Tomer

  • BlackBerry Presenter + Torch 9860 = World of Pain

    BlackBerry Presenter. Nice idea, eh?
    Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
    Honeymoon Period
    Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
    "Your device is not supported. Go away." *
    Honeymoon Over
    Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
    "Your device is not supported. Why are you persisting with this?" *
    Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
    Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
    “Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
    OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
    Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
    Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
    Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
    Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
    But…no.
    “Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
    Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
    Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool. 
    Penultimate Episode:
    Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
    Final Episode:
    Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
    I’ll send my SOS to the world
    I hope that someone gets my (x3)
    Message in a bottle
    Message in a bottle
    I’m sending out an SOS, sending out an SOS. (repeat until fade)
    Z
    * These transcripts may not be verbatim, but convey the essence of the dialogue.

    ZG862 wrote:
    Thanks J.
    Do you speak on behalf of RIM/BlackBerry?
    Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
    But, what I stated, I do know for a fact.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Need help on how to re-install​/wipe OS on my BB Torch 9860

    Can anyone in the house please give me a breakdown on how I can wipe completely my blackberry torch 9860 device and re-install a new OS without any fuss, thank you.

    Hi and Welcome to the Community!
    To WIPE, it all depends on exactly what level of cleansing you wish to do...refer:
    Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data
    As for OS reloading, the simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Torch 9860 - Problem with wifi network

    Hi,
    I have a BB Torch 9860 and the internet access doesn´t work properly when connected to a wifi connection.
    With my carrier data plan, everything works. Every time i connecto to a wifi connection, the internet access stops working. I tried to clean all registered networks, added new networks, everything i can remember of, but nothing works. The only way to get internet access on my phone, is with the carrier´s data plan.
    Is this some kind of bug or software block?
    I serched through the forum, and tried some of the solutions and sugestions, but nothing works.
    The only satisfied part with this purchase so far is my carrier who seems to be very happy with the access through their data plan!
    Can anyone give me a hand on this subject?
    Thanks,
    Rui

    Hi and Welcome to the Community!
    Not knowing what you already found and attempted, we risk redundancy...nevertheless, with that risk...
    With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Resend Service Books (pre-BB10 devices only)
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Reboot
    With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. In very rare cases, I have heard of carriers blocking the use of BIS via WiFi...but only they (your carrier) can answer as to if that is what they are doing.
    Oh...wait...another though...a bit of a wild one...please check this:
    Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
    If you have an IT Policy and are on BES, then talk to your BES admins about if they may perhaps be blocking this. If you have an IT Policy but are not on BES, then you have much bigger problems to deal with...you will need to backup your device, conduct a ResetToFactory, and then restore your device (but ONLY partial...do not do a full restore or it will put the IT Policy back on and you'll be right back where you started).
    Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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  • 9860 - Error 205 - Wont connect to desktop manager

    Hello,
    I have a 9860 that froze on me & rebooted, once it got past the black blackberry loading screen, it goes white and says Error 205 Reload Software.. Its on a constant loop of rebooting and this screen. i tried following the instructions giving on blackberry.com/205 however i cannot get my phone connected to the desktop manager. I tried taking this into Sasktel, but the guy behind the computer couldn't do anything with it, i think he was having this same problem because he told me to come home & do it instead. I have been trying to connect them for over an hour & I am getting very frustrated as nothing is working.. please help!

    Try using the steps located here:
    http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
    In your case, you likely won't be able to back up your data, but if you had BlackBerry Protect up and running, at least some of your data should be safe.
    If you can't get the Loader.exe file to connect at the second screen (where your PIN should appear), remove the battery and disconnect the phone from the computer. Then reconnect your phone (without the battery). As soon as your PIN or USB:UNKNOWN pops up in the box, press next. If you miss it, don't worry, just unplug the phone and plug it back in to trigger another reboot. Once you've gotten your computer to catch your phone, you can reinsert the battery and continue with the OS reload process.
    I hope this helps get you back up and running!
    If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
    If your issue is resolved, don't forget to click the Solution button on the resolution!

  • 9860 Bluetooth problems with car hands-free

    I have a Torch 9860 that has problems with my new 2012 Hyundai Santa Fe. I can pair it with the bluetooth in the car, and it will sometimes keep the connection on the next trip, but usually I get a 'connection failed' message.
    If I revert to the previous OS version, the problem goes away. I had to have the phone replaced recently, though, and the problem is back. It works great with a Jabra earpiece, but not with the car. I could do the same downgrade, but I would prefer not to.
    Any ideas, please?
    Thanks!
    Solved!
    Go to Solution.

    Another user posted, and it worked for me ... go into the properties of the Bluetooth connection and disable everything except 'handsfree dialing.' You will probably then have to re-pair. You won't get streaming music, but I never use that anyway. Hyunday is supposed to be working on a fix, and gave me a rough date of the end of the month. Good luck!
    Dave

  • Torch 9860 trackball

    The trackball of my 9860 is not functioning, can anyone help me on this?.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    Please double check your model number:
    KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone
    The 9860 has a TrackPad, not a TrackBall...
    Nevertheless, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Further, "is not functioning" is a bit vague. Can you expand on that? Does it do nothing at all? Or do some things work and others not. Please be explicit.
    Good luck and let us know!!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Torch 9860

    My 9860 has stopped sending emails to my car system.  Please advise steps to take to repair.

    Not knowing what you've already done... here are two suggestions.
    1. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
    2. Delete the pairing between the BlackBerry and the auto and create it again.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Torch 9860 headphones not working

    the headphones on my torch 9860 do not mute the phone and play, so cannot listen to music. They did work but have stopped, headphones are fine on other devices, and i can not find a setting on the phone that might have changed

    There's not a setting for that.
    Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
    Now, try the headphones again.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My blackberry torch 9860 freezes while rebooting

    hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it 
    Solved!
    Go to Solution.

    salmaatty wrote:
    hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it 
    Hi salmaatty
    Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
    If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
    KB17877 : How to start a BlackBerry smartphone in Safe Mode
    KB10040 : How to view or remove installed application on a blackberry smartphone
    However .. If above fails or you're unable to boot your device on Safe mode then to recover your device you have to reload your OS , Try this method to load the OS again :
    KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader
    Try it and let us know.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Torch 9860 sometimes goes silent

    Hi,
    My wife has a BB torch 9860, and I have updated the os to 7.1.0.523( 7.1 release 1646) from the earlier 7.0 version. Since this update , some times it gets silent, means when we receive a call , the phone does not ring. All the volume and sound alerts setting are ok, but the phone wont ring.
    How can I solve this ?.
    Thanks in Advance
    B.D.Badan

    Hi balubadan,
    Please try to clear the Sounds and Alerts database on the BlackBerry® Torch™ 9860 smartphone then reconfiguring the notifications again manually and testing. This KB article provides the steps to clear the database. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw
    Hope this helps.
    -FS
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