BB and syncing IMAP show all messages as New
Hey,
I currently don't have a BB but there are about 5 BB (perls) in use in the office. We don't use the BB messaging server, the BBs just connect to the IMAP server through port 143 and get their email.
We are in the middle of changing over our server to a new server and started importing the messages. However, people are getting all the messages as new messages on their BBs even if the messages aren't new on their email accounts.
This is a huge huge problem as some uses have thousands of emails that the BB will indicate are new.
How can I fix this problem other then having the imported messages go to a seperate folder?
Thanks.
Solved!
Go to Solution.
Hi and Welcome to the Forums!
While I'm not an IMAP (or any other!!) expert, what you describe sounds like it's doing what would be expected. BB's don't retrieve email from your server -- rather, the BIS service, hosted at your carrier, does that and then pushes new stuff to the BB. Each email is tagged with a unique identifier, which I believe includes the server from which it came. Since you are importing the messages to your new server, BIS will interpret them as new messages for the end user and bring them to the BB via the new BIS conduit for the new email server.
What you might want to do is decide just what emails you want the users to have on their BB's. Then, you should wipe out the BIS conduits for the old email server. If you want the users to have all of the old emails, then what you are doing will accomplish that. But, if you don't want them to have the old emails, then you'd want to also remove the BIS conduit for the new server and only create it after you complete the import. BIS is configured to bring new messages to a BB starting at the time of activation for that email account -- so if it's not configured at the time you do the import, then BIS won't even try to bring those messages when you do later activate it for the new server.
Of course, before you start any of that, taking a full backup of the BB would be wise..one never knows...
Hope that helps!
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