BB Bold 9900 Won't Backup, pls advise!
I just got a new MacBook Air -- I guess it's running Mountain Lion (10.8.4) - and I'm having problems backing up my Berry (didn't have any recent issues w my old computer). Is there a flaw w the Mountain Lion software? BB Desktop Software said I needed an update -- I tried three times and apparently it didn't take. Help!
Hey Silverlakerr,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I suggest uninstalling BlackBerry Desktop Software and then download the latest version from www.blackberry.com/desktop then restart the Mac.
Then plug in the BlackBerry Bold 9900 smartphone and attempt to create a backup and let me know if you receive any errors.
I look forward to your reply.
Cheers.
-ViciousFerret
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Similar Messages
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Bold 9900 won't update using desktop software
hello,
I have mountain lion on my Mac - using desktop software to update my bold 9900 to 7.1.0.2061.
It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.
I have done a factory reset and still same message. What is the problem? It won't run the update at all. Have backed up using blackberry protect as desktop software won't back up.
Any ideas?
thanks!This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?
Secondly, do you have enough space available on your computer hard disk?
The backup function works as expected on my Mac for 3 different BB devices.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-) -
Backup Bold 9900 from Z10 backup file
Hi there!My Z10 is not responding anymore, and I want to use my old Bold 9900How I can restore data from Z10 backup file to Bold9900?Any help would be highly appreciated!Miro
No, this is not possible.
Blackberry Engineering in Switzerland - Dexion Services AG -
iPhone 3GS iOS 6.1.3 - camera doesn't work. Shutter won't open & camera button becomes disabled. Pls advise what to do? I have already tried resetting the phone several times.
Hello Kunmon,
The following article provides some useful troubleshooting that can help get your iPhone's camera working correctly.
Camera isn't functioning or has undesired image quality
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
Can't restore Bold 9900 backup to Q10
I bought a Q10 and want to transfer data from my Bold 9900. I don't have the 9900 any more, but do have a backup on my PC. I follow the instructions from BlackBerry Link on how to restore from this backup, but they don't work. These are the instructions.
On your computer, open BlackBerry Link.
At the side of the BlackBerry Link window, click your device.
Click Back Up & Restore.
Click Restore Device.
Do one of the following:
To restore all the data in a backup file to your device, click a backup file.
To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox. Select the checkbox beside one or more databases that you want to restore.
To restore data from a backup file that is not listed, click [change folder icon]. Navigate to the .bbb file or .ipd file. Click OK.
Click Restore.
All is fine up to step 4. Then I automatically get a list of backup files from the "legacy device". However, (a) none of those files will open--I get an error message "Unable to open the back up file"the backup file" and (b) The particular backup file I want to use is not listed anyway and the instruction in 5, bullet point 3 does not work. It is impossible to use the change folder icon to find a file to restore FROM as it only allows me to navigate to a folder to restore data TO. So how to I navigate to the file I want and restore from it? The backup I want to use, by the way, is a .bbb file from 2013.
Very frustrating, as I have a lot of data--passwords in particular--I want back. Thanks for help!In Link, you will click on Restore and in the window showing the data to be restored, you will then click on "restore from legacy device data"
See the details in the latter part of this Knowledge Base article.
How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0005A9AA Display/Scan Bar Code -
& so, the trouble begin ... bold 9900 backup restore to z10 ?
Very excited as my z10 has arrived!
The z10 uses Link instead of Desktop. I backed my bold 9900 before this arrived. How do I get that restored to the z10 so I can get my contacts etc. back?
Of course, pre-order the tech is like.. oh no problem, just switch your sim card & it will all be there but .. it's not SO..
Solved!
Go to Solution.If that doesn't work, try restoring the back up to your 9900... Then power up both phones, pair them to one another in Bluetooth mode, then transfer your contacts via Bluetooth..
or you could also try...
Try doing a device switch using the media card. Go to Setup on the old device and then go to Device Switch. It will make a full backup of the old device on the media card. Then put the media card in the Z10 and go to the Setup App and click on Device Switch to transfer the old data to the new phone. -
Won't Update my Bold 9900 to OS7.1
Device info
Virgin Mobile (Canada)
Blackberry Bold 9900 and OS 7 Bundle 2406 (v7.0.0.585, Platform 5.0.0.734)
Space isn't an issue, I've got well over 5gb left on the device itself. Battery pull wont fix this problem.
I have tried five times to update my Bold from OS 7 Bundle 2406 to OS 7.1 and each time this error has come up after downloading the OS and shooting through a majority of the files, it gets stuck at 128 files remaining (to download).I'm having the same issues. I've tried everything I can think of, updating iTunes, tried the Restore function a few times ... I can't update the software version to anything higher than v1.1.
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phone suddenly stopped working . mobile repairer advised to change the motherboard since the mother board of my black berry 9900 bold is not not working. the price for replacing the mother board is exborbitant. pls advise
Hello bhavana_parikh,
Welcome to BlackBerry Community Support Forums!
How long has it been since you have had your BlackBerry Bold 9900? If you can be able to support this please reply here with the following information.
Your phone's Mother Board may have stopped working because of a critical failure within the system, such costed by Applications downloaded from Unknown Sources or not from the BlackBerry App World. Others may be because of regular "Wear and Tear". This can be easily replaced by your mobile carrier.
Please reply with the information stated above so we can furthur address this situation.
Kind Regards,
Adam -
Bold 9900 not coming up if battery dies down.
my bold 9900 phone doesn't come up if my battery runs down, even when pulged to power supply. i will have to charge the battery with an external device before it can come up and then charges. If i remove the battery, my pc doesn't reconize my bold 9900 but if i insert a charged battery, it does reconize. Pls what do i do to solve this problem.
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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any app I download from the app store doesn't open. after I finished downloading the app I tap it to open but it crashes as soon as i finish downloading it. yes, the downloading process works but any app I download won't launch. pls help
Hi,
Install the v10.6.6 combo update available here. It's ok to do this even though you are already running v10.6.6. The combo includes fixes that were not included in the original update.
http://support.apple.com/kb/DL1349
Restart your Mac and try the MAS again.
You can download apps directly from the MAS once you have it running.
Considering the TM backup took so long, make sure there's enough space on your Mac startup disk.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 15% free disk space.*
Carolyn -
Personal email AND Enterprise email on Bold 9900?
I have my own personal blackberry Bold 9900 that I am using for work as well. I wiped it and did the Enterpise activation..great...work emails now coming in.
But now I can't add my personal emails...
So the question is, if I wipe it again, and add my personal emails (gmail, outlook.com) BEFORE I do the enterprise activation...will I still be ableto send receive from my personal accounts as well as have my work email?
Thanks,
MHi and Welcome to the Community!
The first thing to do is ask your BES admins if they restrict, via IT Policy, the use of personal email on BES-activated BBs. If they do, then you have your choice to make...work only, or personal only. If you choose personal only, then you will need to conduct a specific WIPE:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
If they don't restrict personal email, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If you never de-integrated your personal email accounts from the BB, then they actually should return to it now without you having to do anything further.
I actually recommend getting BES going first, and then adding personal email accounts after it's working well.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Helo Everyone
I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
Thank you all as i await your kind solution.
Solved!
Go to Solution.Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
PC WILL NOT RECOGNIZE THE bb bOLD 9900
i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
BB Bold 9900 APP ERROR 200.....HELP!!!
I have a BB Bold 9900 and has the white screen with App Error 200 Reset screen, I have tried taking the battery out and plugging it into computer to reset it but comes up with the update screen and then says repair and then says No BB device updates available...what do I do now as just have an exspensive brick????? thanks
Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB30100 "JVM 200" appears on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
You also might want to do an OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Blackberry Bold 9900 / Enterprise Activation
Thank you in advance for your help with this matter.
I have purchased the Blackberry bold 9900 smart phone couple of days ago.
Not an expert myself but expected better from our own IT Dept…seems that they need help themselves.
Not certain how to find enterprise activation icon on blackberry 9900 bold. Usually this is what I do:
Options>>device>>advanced System Setting>>Enterprise setting.
For some odd reason…enterprise setting is not there. It is not also under set up…just the web based emails setting.
I have tried the wipe out but nothing changed.
Would be grateful if someone could be kind please to tell me what to do.
Thanks so much for your time.You can dowload the Enterprise activation App from the below link, but make sure that the your number has the proper data plan, and the device registered with your carrier.
http://appworld.blackberry.com/webstore/content/33609/
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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