BB connection speed up and down, missing dialtone

For the past 3 weeks, I have had ADSL noise on the line and when the phone was picked up the ADSL connection would drop.
An engineer attended and "fixed" the fault.
After a few days following the supposed fix, the ADSL speeds subbenly drop from 11 Mb to 3 Mb, and when you check the phone, it is completely dead. I then switch off the ADSL modem, and after 10 minutes re-start, the ADSL connection comes back on at the higher speed of 11 Mb and the phone is alive again.
An engineer visit yesterday did not discover anything, but about 3 hours after his visit the ADSL connection speed went down and the phone line (voice) went off again.
I have another vengineer visit booked for Friday. Are there any pointers that I should be relaying to the engineer?

not really just simply explain what is happening
Have you tried connecting to the test socket at the rear of the master socket and see if the phone works there
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Similar Messages

Fan speeding up and down.. whistling

Hi,
I have a fan that's speeding up and down in the top of my mac pro. It's not the graphics card, but up in the top compartment and sounds like it should probably be replaced.
I know my mac should still be under warranty since it's really been under a year since I bought it, but is this something that's covered?
if not, is it possible for me to even take these out and replace them myself-maybe with something more robust? Where would I find a part number?
thanks,
Dave

Anything is covered and given the cost of a PSU or something.... AppleCare Backups UPS and of course monitor system temps and even fan speeds with something like iStatPro or Hardware Monitor.
I would consider trying to take it in while you can and before there is real harm. PSU failures happen. If was a corroded wire lead, but if it is something else....
I found AppleCare on Amazon to be slightly less.
http://store.apple.com/us/product/APPLECAREMACPRO-102586
http://www.amazon.com/AppleCare-Protection-Plan-NEWEST-VERSION/dp/B004R6LTNK/

Broadband connection going up and down like a yo-y...

Hello,
I see many people have had very similar problems but can't really find a good solution through browsing the forum. So I'll put some data here and let's see if somebody has good ideas.
- Victorian terrace so old cabling, phone line works all the time, quiet line test normall (hum with cordless phone).
- BTHomeHub2 always shows blue broadband icon even when there is no connection. Connected via ADSL filter to the main socket, which to me seems to include NTE5. Connecting to test socket makes no difference.
- Loose connection all the time, often (but not always) resetting HomeHub helps for some 30min-2hours and then goes down again. At the moment seems to be mostly down. Loosing connection in practice means that none of my computers have IP addresses.
- I have computers connected via Ethernet and WiFi, latter does not seem to be causing the issue as when the problem is there, Ethernet connected computers have it too (no IP address).
- Linestats, speedtest and diagnostic test attached, these all taken at a time when it was working. When it isn't working, my computer doesn't have an IP address so to my knowledge I couldn't access these tools anyway.
Does this give a hint what might be the issue?
When I looked at this helpful site http://www.kitz.co.uk/adsl/linestats.htm , paragraph BT's fixed rate limitations seems to imply that I should be running fixed 1 Mbps rather than trying to get anything higher. Would that be the reason? No idea how you would go to that lower fixed rate anyway.
SpeedTest:
Diagnostic test:
Cheers,
Ari
Solved!
Go to Solution.

From looking at your router stats it looks like you are in a banded profile due to all the resets as you tried to get a better connection - everytime you reset tge speed keeps coming back to 4544. If you continue with the resets your banding will deepen and your connection speed will go lower and your noise margin higher. You need a stable connection
are you currently connected to the test socket
http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml
there are problems with the older hh2 and it may be you try and get CS to replace your hub. Provided you are in contract it should be free
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HP compaq micro fan speeding up and down at 6 second intervals?

HP Compaq d530ff
WINDOWS XP
What is the cause and fix for the computer micro fan speeding up very hign speed and down at 6 seconds interval?
This question was solved.
View Solution.

clean heat filter on micro, solved proplem

No connectivity - ports up and down?

I have a 2950 switch which we use to for connectivity to VOIP phones and terminals/pcs on the floors. At random times during the day maybe twice 2-3 hour span, we lose connectivity between two of the terminals and our server which is connected to the switch. When I say "lose connectivity" I mean the terminal is unable to reach our server(we have desktop vitalization) that hosts the virtual hosting software. All the terminals have static IP addresses assigned. The ports on the switch show no activity what so ever - at one stage I did see did an amber light blink every 2-3 seconds .This happened on the terminals that could not connect, but that has not repeated itself. Below I have included a sh int of a port that is currently down. The port could be down most of the day and then start working all of a sudden!
I don't know if a problem with the switch or port or communication with the server. Out of all the 12 terminals we have 10 of them have no problem connecting to the server through the same switch. When pinging from my pc to any of the two statically assigned IPs - host unreachable is returned.
Any help would be appreciated
FastEthernet0/48 is down, line protocol is down (notconnect)
Hardware is Fast Ethernet, address is 0017.596c.26b0 (bia 0017.596c.26b0)
MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
     reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Auto-duplex, Auto-speed, media type is 100BaseTX
input flow-control is unsupported output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output 07:54:51, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
     127223 packets input, 21345203 bytes, 0 no buffer
     Received 1913 broadcasts (0 multicast)
     0 runts, 0 giants, 0 throttles
     15 input errors, 12 CRC, 3 frame, 0 overrun, 0 ignored
     0 watchdog, 459 multicast, 0 pause input
     0 input packets with dribble condition detected
     76367875 packets output, 3852147285 bytes, 0 underruns
     150 output errors, 0 collisions, 2 interface resets
     0 babbles, 150 late collision, 9 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out

Collin,
attached is the brief for the port been up...I can see that it is up and blinking green however on the terminal the screen is in a "frozen" state. When I rebooted the terminal it is trying to connect to the server - again the port is blinking green.
FastEthernet0/48 is up, line protocol is up (connected)
Hardware is Fast Ethernet, address is 0017.596c.26b0 (bia 0017.596c.26b0)
MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec,
     reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, media type is 100BaseTX
input flow-control is unsupported output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 9000 bits/sec, 12 packets/sec
     127300 packets input, 21363075 bytes, 0 no buffer
     Received 1916 broadcasts (0 multicast)
     0 runts, 0 giants, 0 throttles
     15 input errors, 12 CRC, 3 frame, 0 overrun, 0 ignored
     0 watchdog, 459 multicast, 0 pause input
     0 input packets with dribble condition detected
     76373604 packets output, 3852796867 bytes, 0 underruns
     150 output errors, 0 collisions, 2 interface resets
     0 babbles, 150 late collision, 9 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out

Connection speeds dropped and noisy line

Hi there,
We will be calling BT tomorrow about this as we have had some crackling noise on our phone line over the past few days and the noise margin has shot up and the speed dropped, broadband connections keeps dropping randomly and sometimes the speed drops to 2mb instead of the usual 18-19mb I get.
When I plug the phone directly into the socket I hear no noise on the line at all, when I plug the phone into the ADSL adapter I still hear no noise, when I plug the router into the ADSL adapter I start to hear noise when the router starts to connect up.
Dont have a replacement adapter tonight to test this theory so thought I would throw it out there for experienced users to comment on.
Thoughts?
As I said before my noise margin has went up quite a bit since this issue.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:00:52
Downstream:
13.35 Mbps
Upstream:
891 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
15.9 dB / 12.5 dB
Line attenuation (Down/Up):
14.9 dB / 10.6 dB
Output power (Down/Up):
19.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
469 / 266
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
517 / 443
Error Seconds (Local/Remote):
38 / 124
Solved!
Go to Solution.

The noise margin will normally fluctuate but only very small amounts. You should find that noise margin is higher about lunchtime and as it get dark and more use the phoenline then noise margin starts to reduce and get lowest about 11/12pm and then the cycle starts again
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

CPU speed up and down in Hardware Monitor...is this normal?

Just downloaded the newest version of Hardware Monitor, and the CPU graph is bouncing constantly between 2000 and 2667 mHz. Is this normal?
None of the temperatures shown seem abnormal...CPU cores are all between 30 and 33 degrees C, the stock 512mb RAM modules are the hottest things at 53-55C.

Basically the Core 2 series processors do tend to save a considerable amount of wattage by simple stepping down a little. I have to say that it's quite remarkable given it's only a 667MHz clock speed drop rather than the usual halving to get the same power savings.

EA2700 Connection Speed Low ( 72.2mbps )

Hi guys , this is my first post , if i do something wrong already apologize , I'm from Brazil , but I found no competent forum to remedy my doubt , so I came up here
I bought a linksys router EA2700 and after many different attempts to configure it, could not get the wireless connection speed exceeds 72.2mbps .
The speed is well lowers the specified in the manufacturer's website, which disappointed me with the device.
I wonder if anyone has gone through this , I hope a connection speed of at least 150 mbps
The updated firmware this latest version available on the site .
I hope someone can help me, thanks
Bruno Santaella
PS : Sorry for my English , I need another exchange program to improve it

Some devices dont' support higher speed connections. You'll need to consult with the Mfr of each device to see what connection rates they support. Various devices only connect at 65Mb, while others may connect at 150Mb or 300Mb depending. Connection rates differ between thruput rates.
There are other factors to take into consideration as well>
Wireless Configurations
What wireless modes are you using?
Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or Mixed on 5Ghz?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz. http://en.wikipedia.org/wiki/List_of_WLAN_channels
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=f2625b15a5d7454b8e7fafbe65d5aa63_4009.xml&pid=80&r...
What security mode are you using? Preferred security is WPA-Personal. WPA2 Only. http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=8ce9e83bd3784001aee72da7f1ef48e8_Changing_the_basi...
http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=19073
What wireless devices do you have connected?
Ensure any devices with WiFi adapter drivers are updated.
Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by?
Any other WiFi routers in the area? Link> Use http://www.techspot.com/downloads/5936-inssider.html to find out. Use v3. How many?
WMM Support must be enabled for single wireless N mode to function.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&articleid=5471
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=d9a3b1b2039741948a2365b053a93ea8_3759.xml&pid=80&r...
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-esse...
http://kb.linksys.com/Linksys/GetArticle.aspx?docid=acca9b9008f04a66af818c2ab366001e_Positioning_the...
Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
What ISP Modem service link speeds UP and Down do you have?
Check cable between Modem and Router, swap out to be sure. Link>http://en.wikipedia.org/wiki/CAT6 is recommended.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=88e63d78588142e6bb68e22d7faf2046_Configuring_the_M...

Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

I have written out a flyer that I plan to go door to door with. Since I am under contract with Verizon, I am forced to honor my side of the contract. Even if they are allowed to make me pay for a service that I am not completely getting. I am very displeased and as soon as my contract is up, I will change back to My local cable companies all in one that does not require a contract and has no issue such as the one I am having.
Do you have Verizon Fios Internet?
Are you on the 20/5 connection?
If so, you may not be getting the speed you are paying for. I am on a 20/5 connection and when my computer is on for longer than an hour the internet download speed with Verizon Fios starts to slow down until it is below 3mbs. It takes about 24 hours to get down to 3mbs but only about an hour or two to get down to about 6-7mbs when I am paying for 20mbs…
I have 3 computers in my home that have Windows Vista, Windows XP home edition and Windows Media Edition 2005. All of the computers run into this same exact issue, I have tried every setting I could think of with my 24 years of computer technical experience. I finally took one machine with Windows XP and ran a full format on the hard drive and reinstalled a fresh Windows Xp Operating system onto the hard drive so it is a bare bones OS. This way there is no other software on the machine that could possibly be causing the problem and found that when I connected online through Verizon Fios the machine still ran into the same exact issue. This proves to me that the issue is not on any of my machines.
Now all of this time my buddy that lives 1.2 miles away from my house has been having the same issue with three computers at his home also. He has Windows Vista on two machines and Windows XP Pro on one.
When I concluded that it was a Verizon Fios issue, after a few months of trying to get by, researching, diagnosing and losing much information in order to verify it was on Verizon’s side, I contacted technical support at Verizon’s online website. The agent and I went through the regular procedure that anyone would have to go through and I patiently explained what I had done to try to diagnose the issue. The agent came to the conclusion that he could not figure out the problem so he guessed that the Verizon router/modem may be the issue and told me he would send me a new one by mail.
I received the new Verizon router/modem, installed it and had to call to have it activated. Afterward it still had the same exact issue as the prior router/modem. So now we know it’s not my computers, it’s not the router/modem. My Verizon router/modem is connected right at the Optical Network Terminal (ONT), which is the box that connects the fiber-optics to your home, usually just inside or outside your garage wall. Mine is just outside…
From here my buddy, who has been having this problem also the entire time, called the local office of Verizon Fios and an installer was setup to come over to his home and trouble shoot the issue. My buddy called me and told me when the installer was headed to his home and I met him at his home to see what the installer found and in hope that my issue would be fixed at the same time. The installer went through the system at his house and was frustrated about not finding the reason for the issue and ready to leave without fixing anything. I simply asked that he stay long enough to see the issue present itself within an hour-hour and a half.
His laptop itself already showed the speed drop from 20mbs to between 16-17mbs, it was on its way down. He basically told us something that online tech support already stated to me, it is extremely difficult to prove it is on Verizon’s side. In other words it is extremely difficult to prove it, in a way that will convince Verizon to check its own servers, routers and software updates to their own systems. The installer, good guy, couldn’t/wouldn’t stay but we did convince him not to simply drop the issue. He called shop and they sent another installer out to take over the issue.
The new installer, great guy, got up to speed on what was already done at my buddies home. The first installer, checked and replaced the Verizon router/modem, checked the wiring and splitters. Basically went through the entire system up to the Optical Network Terminal (ONT), the box that connects the fiber-optics to your home. He pulled and replaced the Optical Network Terminal (ONT), thinking that perhaps the unit was compromised. While he was doing this job a tech was called and asked to stop by for assistance with the issue. The tech checked the computers inside and tried to do some settings that the main office informed him to try. I explained to the tech that the same issue was happening at my house, that I went through every setting I could think of and find online to help alleviate the issue. After some shop talk about what I had tried, including the full format and reinstall of the operating system on one of my machines, he just as I came to the conclusion that it couldn’t be with the computers and since everything that had to do with the Verizon Fios system from the street to the end-user computer had been checked, verified and/or replaced, the issue had to be coming from Verizon’s main office.
The installer had already checked the main at the road that has the 3x2 green service cover on it by the side walk. Everything was in good working order. The tech called the main office to see if my buddy and I were on the same hub, basically a big splitter that continues the service from the main office to the homes, we were not. So that was ruled out…
My understanding of the system ends there. The only other components I know of are the Main branch’s routers, servers and software.
Verizon had a new connection speed added to their system, 25/15 about the same time our issue began. So I am guessing that when they updated the system to include this new connection speed they corrupted the software for the 20/5 connection.
We have been waiting to hear from the tech that was at my buddy’s house, to see if the issue will be dealt with. My buddy has called him a couple of times and he has mentioned that he is trying to get it addressed and to call back if we hadn’t heard from him. He remembered who he and I were and what the issue was, so I believe he is taking it seriously. How far he can move the issue is beyond me…
I want to add that my buddy and I have been customers with the all in one package from Verizon Fios since their services have moved into our area, about a year and a half… It has only been since about June that this issue has presented itself, before then we were on 7th heaven with the speeds. We couldn’t have been more than happy with the services.
This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
We are hoping that anyone with Verizon Fios Internet Services will keep an eye on their speeds by going to http://speedtest.net and doing tests to verify they are getting the speeds they are paying Verizon for.
This is what it will take for Verizon to take this issue seriously is to gather everyone on the system that may be having the same issue. I believe it is everyone that is within the 1.2 miles from my house to my buddy’s and will distribute flyers to each and every house in between.
If you find that your speed is not as fast as it should be please contact me and I will add you to the list, this way we can see exactly how far this problem covers and perhaps it will also help to show a pattern and understanding as to why the issue is present in the first place.
My contact information,
I have left this out here, you can contact me on these forums...

Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
Even though our two machines are 6 years apart, we both have the same ethernet adapter on our main desktops. A RealTek RTL8139/810x Family Fast Ethernet Nic. It seems that the adapter does not work at the 20mbs download speeds with Vista. For some reason the adapter does not shut down when the computer does? I don't understand why but it doesn't, it keeps the connection alive. I removed the ethernet cable and pulled the power cable and had my two other computers still connected to the network and found that the issue was resolved. The way I found out was that I used the connections on my main computer to hook up one I had laying around and through further testing found the problem no longer existed...
Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
Just strange that one computer can effect all the other computers on the network, even when it is shut down...
I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
So now we have three choices,
We can go back to Windows XP.
We can buy a new NIC or a wireless card to replace the RealTek...
Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
Message Edited by keiser0619 on 08-06-2009 03:58 PM

Infinity 2 up and down speed, very slow, huge ping...

Hello wonderful friendly people, i'm looking for a bit of help to narrow down the cause of the terrible internet connection I have.
I live in a flat in a new build block in Bristol, just moved in with the owner who has had a few different connections with different providers in the last few years but have always been really bad service. He is now paying for Infinity 2 but we experience massively varying internet speed, as low as 0.25 Mb and as high as 20Mb download, but upload seems to be a bit more stable.
Streaming netflix, downloading files and general browsing is somtimes OK, but mostly terribly slow. It seems the speed goes up and down constantly, hitting rock bottom very often. Playing games is an absolute nightmare. Ping as low as 5, then shoots up to 500 meaning we can't play at all.
In short, paying a lot for terrible internet. The connection is through the phone line, we have a Homehub 3 but with an ADSL modem, i'm not sure we should be paying for Infinity if it's going through ADSL though? I thought Infinity was only phone line for the last bridge between house and local cabinet?
I think the problem is with dodgy cabling in the flats. From my experience this is where the problem points to but I want to be sure before I go to BT and ask for them to fix their line problems.
Here are some results from the last few days from speedtest.net
Can anyone help me with tests I can do to find where the problems lie, i.e. ping tests, trace routes and the like?
Cheers!

Download speedachieved during the test was - 3.89 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
Upload speed achieved during the test was - 6.77Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Thanks

Broadband Dropping Out and Connection Speed Decrea...

Sorry to be a pain but I am back here again.
Since the last issue with speed, connection drop out and noisey line which required an underground cable to be partly replaced, all has been fantastic and no problem to report. Many thanks to those who were involved in helping with getting that issue resolved.
About 10 days ago the broadband started to drop out at random times but not too often. The broadband hub light would go out for about 15 seconds before returning. My connection would automatically resume and no great problem. It has since become more of a problem and pain.
The frequency of drop out increased with a sort of pattern. Last week an example would be drop out at 11:50 am, again at 12:40 and once more at 1:30 pm. Each time the connection returned my computer icon for wifi would be a warning triangle. I clicked on the icon and would get a message 'limited connection'. The only way I could connect again would be to click the icon and select to disconnect and then connect, making sure a 'tick' was in the box for autoconnection. A bit more of a pain than before but usable. It got more of a problem over the next few days.
The frequency of drop out increased. This became a right pain when trying to purchase things online as I could not be sure in the purchase had been completed or if I tried again would I get two lots? Upon broadband connection returning I would not be able to 'auto connect' but would get the warning triangle of 'limited connection'. I tried the click to disconnect and reconnect but it failed to work. I ended up shutting down the laptop, waiting before powering up. This failed to work as all I would get is the warning triangle and 'limited connection'. The only way I could reconnect was to press the 'restart' button. This worked but it got worse.
The next day the broadband connection would drop out every couple of hours. It got to the point that even pressing the 'restart' button would not allow me to connect. I tried three times and gave up. I had to resort to pressing the very small 'reset' button on the back. This cured the problem for about 12 hours before the drop outs started again.
It is now a case of 50/50 if I can connect to the broadband again after a drop out. It is getting quite frustrating. I only used the small 'reset' as a last resort. I have noticed that the speed of the connection has started to drop down also.
Each time the hub drops broadband and I can auto connect and do not press any hub button, the timer has reset to zero days and zero hours. I know it takes about a week for the connection to settle. I do wonder if these drop outs are messing the connection settings for my line speed? The line used to be rated at 21 Mbps but has decreased to 17 Mbps, my actual connection used to be 19 Mbps but struggles to reach 14 Mbps. It is slowly dropping with each and every drop out.
I also looked at the event log in the hub. Just before each broadband drop out I see a external connection is made with the initials 'CWMP' followed by 'event code 1 boot' or 'event code 6 connection request' or 'event code 4 value change'. Straight after the broadband connection drops out with out fail.
All I can seem to find out is that the external connection is either the hub connecting to the server or vice versa? As for the codes? I have no idea at all.
I only ever resort to pressing 'restart' if I cannot connect to my hub. I have only pressed the 'reset' as a last resort as nothing else worked to allow me to reconnect.
Can anyone offer any help or best a permanent fix?

I connected to the test socket and used a wired connection for the speed test and hub stats.
The hub position and run of cables are the same as when the last engineer advised as the best set up.
Since my last post I have checked the event log and 'CWMP' has made at least two remote connections but the hub did not drop broadband connection. The broadband has been stable but just slower than usual, as you stated due to the drop outs/disconnections.
I guess a case of wait and monitor to see if the problem has resolved itself?
Will the speed automatically return to the usual 18 to 19 Mbps? or will something else have to be done to reset it at the exchange/server?
Here are the hub stats from this morning.
Connection Information
Line state:
Connectedppp0_0
Connection time:
2 days, 00:23:43
Downstream:
16.69 Mbps
Upstream:
1.024 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.5 dB / 7.1 dB
Line attenuation (Down/Up):
10.3 dB / 6.7 dB
Output power (Down/Up):
19.8 dBm / 12.4 dBm
FEC Events (Down/Up):
4947 / 0
CRC Events (Down/Up):
11 / 11
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
377 / 48
Error Seconds (Local/Remote):
72 / 21

Dropping Wireless Connection & Speed Slowing Down

Hi,
Up until a week ago I had two BT lines, I will call them line 1 and line 2. Line 1 (front room) was used purely for phone calls, and line 2 (middle room) had Broadband activated on it. When it came time to renew the yearly line rental I checked and had it confirmed by BT that the available Broadband speed was faster on line 1, so I decided to cancel line 2, and move my Home Hub 4 into room 1 having arranged to activate Broadband on what in theory should be a line that gives a better speed.
My current problem is two-fold. Firstly I am not yet getting the line speed that I was expecting. I have spoken to the Technical Help Line, and understand that following the activation of Broadband on the line in Room 1 I should wait 10 days for the available speed to stabalise. Currently I am 7 days on from line activation.
A few days ago I was getting download speeds around 2.70 Mbps, with upload speeds around 0.38 Mbps. The IP profile for the download speed at that time was set at 2.77 Mbps. The IP profile for the upload speed was set at 0.45 Mbps. Over the past week I have done numerous speed checks and found that the speed did vary, as might be expected, but was generally always around these figures. Because of the line check speeds I was given by BT's own staff I was expecting the available speed to get better, not slow down! I was originally advised to expect line speeds of between 3.5 Mbps - 5.5 Mbps.
Over the last 24 - 36 hours the speed has slowed down, and a few minutes ago these are the figures I observed:
Download speed achieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.33 Mbps
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Line speed then is one issue, but there is another.
My second, presently very frustrating problem is that even though the Hub 4 is consistently powered, and maintains a steady Blue light showing that Broadband is available, my wireless connection that I receive from the Hub keeps dropping. I should add that the distance from the Hub 4 in Room 1 to where I work with my laptop in Room 2 is only about 15 - 20 feet. I used the old Hub 2 until a few weeks ago, and neither my daughter on her laptop, or myself, had any problems with 'dropping' the wireless signal, whichever room we were in, or even if we used our respective laptops elsewhere in the house. I was convinced enough by the publicity 'blurb' to believe that Hub 4 was more reliable, with fewer drop-outs. So far this has not proven to be the case.
I know that I need to wait a few days more till the 10 days are up, but would really appreciate some kind soul commenting on the above. I have looked at the Logs, but without knowing what segment would be helpful in aiding a diagnosis of my two issues I didn't want to provide unnecessary information. So if any particular element of the Logs would be useful, please let me know.
Yours in hope,
Alan
Solved!
Go to Solution.

Hello again,
With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
HH4 has now been showing a steady connection for three + days, so, as requested, here are the noise stats:
16:14:16, 26 Nov. ( 76.170000) DSL noise margin: 22.00 dB upstream, 12.20 dB downstream
16:14:16, 26 Nov. ( 76.080000) DSL line rate: 448 Kbps upstream, 3104 Kbps downstream
I have done several speed tests and they all show broadly similar results, namely that my download speed is usually around 2.67, whereas my IP Profile is set at 2.74.
I don't know whether this is worth mentioning but I only have an old style BT socket on my line, not one that has a test socket inside, so I can't do any of the tests using that facility.
Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
Even when I am connected to my HH4 by wireless, and my signal, as now, is only in the four bar bracket, by looking at the other Networks that are active in my street/area I can see, although it is rightly secured, that someone is using a HH3 and the signal on that is powerful enough to register a full five bar (excellent) strength on my laptop. How near or far away from me that user with a HH3 is I do not know, the point is however I can receive a more powerful and consistent signal from their Hub than my own. I must confess to being puzzled by that. What could be the reason?
Is there any further help or guidance that you can give that might assist in raising my IP profile, in the hope that my speed might increase? Or do you have any further suggestions as to how I might reduce the noise on my line to a more acceptable amount, so that my signal might give me a better wireless connection?
Thanks again for any advice or help you are able to give.
Regards,
Alan

Connection speed slowing down/degrading

I have been on BT infinity for a 6 monthss now - I had alot of trouble with the home hub but relaced it with an ASUS DSL-AC68U which is great (latest firmware installed). However over the past month or so I have noticed by connection speeeds slowing - both up and down speeds. I was getting around 70000kbps down and 20000kbps up but this has dropped to 52/12 ish.
The router auto diagnostics is also reporting an unstable DSL connection.
it seems there is a connection problem or something has changed at the exchange...?

your connection time is only 12 hrs was that a manual reset or router dropping conenction
can you try quiet line test dial 17070 option 2 should be quiet and best done with corded phone
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Speed up and slow down tracks

I need a program that I can speed up and slow down tracks with. Is that possible in Logic Express? I know that it can be done in Logic Pro, however I don't need quite that much program.

xcuse me if i jump in here without answering the original question, but that brings up something similar to me:
if i have a setup in the arrange with a combination of various audio-files, apple loops and midi-tracks, and i want to record something additional into that (midi over connected edirol midi-keyboard): can i slow down the whole song, just to make it easier to record the new part without destructively destroying anything?
and after that just go back to the original song-tempo?
thanx a bunch for any thoughts!
again, sorry balletboy for jumpin in here, hope that is ok for you :o)

Huge speed drop and connection problem when answer...

About 2 days ago my internet speed dropped hugely and it's almost now unuseable. I've run a speed test and the results are below. Any idea on what to do to get this resolved?
Also, every time I answer a call or disconnect a call the broadband connection is los which is very annoying! Again, any ideas about thats causing that?
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
102 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 102 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2432 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

AndyMc what you have supplied is the wireless connection rate between the router and your wireless adapter this is not related to anything from Bt. This is the connection rate which I am sure would be related to a channel issue more than the connection dropping. Here is a link to the help site that will assist especially the link with regards changing the wireless channels. http://bt.custhelp.com/app/answers/detail/a_id/11381/c/346,1887,1889
Make the change and then disconnect and reconnect the wireless and notice if the connection rate changes. I am sure you will get some interesting results. A good little tool you can use is an utility called inSSIDer just do a google search and install that, it will show you where there may be a conflicting channel issue, the non shared channels are 1.6.and 11. If you need to diagnose the dropping connection problem then that is a different issue to the connection one.

BB connection speed up and down, missing dialtone

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