BB Curve 8520 device detection problems

Hi,
I've just recently re-installed my laptop (windows XP home) and I just re-installed the BB desktop software (5.0 - I cant figure my way around the latest version so I'd rather stick to what I know). The installation went smoothly. I installed roxio, which is loading up just fine, but when I plug my phone into the laptop, the desktop software doesnt recognise it and its not picking it up. I've tried going to the device manager to look at the usb hubs - but its not showing up on there either. But the phone starts to charge when I plug it in.
Any ideas please?

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Blackberry curve 8520 lcd lens problem

hi guys. i'm having a problem with my bb curve 8520. there's a circle in the middle of the lcd and it's because of the lcd lens. here's the photos guys:
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117_2.jpg.html?sort=3&o=0
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117.jpg.html?sort=3&o=1
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117_3.jpg.html
hope you guys help me fix this thing.

Hi patrickcastro
Welcome to BlackBerry Support Community Forums
How old is your device ? If it is still under Warranty I suggest contact your Carrier or Service provider and ask for replacement or repair . Because the circle that appear on your screen on that third link is not good and its not a software issue but problem within the LCD screen. If you don't have warranty then visit any good mobile repair shop and replacing that scrren might help.
Prince
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My Curve 8520 have a problem with the PAD

my pad from my black berry curve 8520 doesn t work. How do i solve this. If you don t understand what is the pad, is the middle thing in the phone that make you move the cursor

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Device detection problem after 3.1.2 update

Hello,
I am having some issues with my 3GS since the 3.1.2 update. Whenever I connect it to my Windows box, it will only be recognized from the iTunes application.
Previously, it was also available as a camera device, which allowed me to manage the pictures from the camera roll. Now it doesn't show up outside of iTunes which makes it impossible for me to access the camera roll.
I could send the pictures by e-mail or use a 3rd party software but honestly there are 2000+ pics in the camera roll and I don't want to change the way I managed this before.
Was the camera support dropped from 3.1.2 update on purpose ?
Also if I connect the iphone to my linux box it will not get mounted anymore, whereas it used to be mounted when I plugged it, giving me access to the camera roll as well.
Any idea ?

Hello Carolyn,
Thank you for the warm welcome. As for my problem I did not want to be more specific but here are the gory details : I have 2 iphones. A 3GS with the 3.1.2 software and a regular 3G with the 3.0 software.
Whenever I plug the 3G, it appears in the 'My Computer' screen. I have access to the camera roll and can transfer my pictures to the computer folder I use for later iTunes transfer, using the Photos tab.
Now when I plug the 3GS, nothing happens. I checked the autoplay features based on the webpage you sent, and it did not solve the problem. Both phones actually have the same settings, and only the regular 3G works. I am now thinking about trying backup restore and/or factory defaults restore, to see if it fixes the problem.
What happens to the camera roll in these situations ? Is it included in the backup ? Otherwise I will have to find a way to get them :-/

BlackBerry Curve 8520(RIM) Bluetooth problems

Hey I'm really having a fun time with my BB. But when my mother was trying to send me a song through bluetooth(.mp3) it said "This transfer is forbidden by the Target(on my mothers phone)" I've already tryed the Receive using bluetooth thing but it says connecting then right away says Connection Failed without even trying to connect. Please help me and thanks!

thehumanslayer12 wrote:
I have tryed everything on that outline but IT still says Connection Failed
I am able to Send Files to any phone but I can't receive files even by clicking on Receive using Blutooth
Please I think I need to update to OS 5.0 I have OS 4.6 please tell me if I need to do somthing thanks!
Do you get an error when you go to receive the file? If so, what is that error?
In your Bluetooth options, for the paired device from whom you are trying to receive the file, is the connection showing as trusted?
Thanks!
-HMthePirate
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E-mail problem on curve 8520

Hi
in details
a new blackberry device has been detected. You must move your email accounts to receive email on this device.
To move an email account , you will need to type the email password,
basically after i click on move email account it takes me to the next page and i input my password and click on validate,
it gives me an invalid email password where i am 100 % sure that its correct i tried it like 4 times i even went and changed my password on my Hotmail and applied the new password still same error,
my Question is can't i delete my email account and start a new one if i could please guide me..
i had 3 e mail account and all were working fine till i changed my bb device to another curve 8520

Can you actually login to your hotmail account? If the actual hotmail password is different than what your trying to put into your phone, they wont match up. Try logging into your hotmail account from your pc and see what happens. If you can login, change password back to how it was for when you set it up for your device. If you cant login to your hotmail account, try to reset password by clicking on the 'forgot password' link. See if you can change it back to what it was when you set up the email account on your phone.
It also states in your last image that, if the problem persists; to contact hotmail.com
List of compatible browsers for BIS | Obtain BlackBerry Internet Service user name and password | Unable to create a new BlackBerry Internet Service account from the login screen

BlackBerry curve 8520 connection problem

hi guys , i have BlackBerry Curve 8520 , and i used data plan for BB for 1 day and then it ends cuz i don't have money in my carrier balance , all this is okay . But which isn't okay is that after it ended , i still can use Hotspot browser on WiFi and browse the internet but i can't use chatting apps like Whatsapp , Zello and Viber and also BlackBerry appworld doesn't want to open, it tells me " We cannot connect you to BlackBerry AppWorld . Please ensure that your deviceis connected to the wireless network and try again " . But which drive me crazy that when i reboot the device it works good for sometime and then this happens , Plz guys help me . and an important information , this problem is happening with my brother too he has the same device . Thx guys

benesja wrote:
Hello, I need urgent help, 2 days ago I got a fatal error (552) which is telling me to reload my software...
But on top of that I have another error, I just bought a new usb-cable for my blackberry (because I lost my old one)..
and connected it with my pc.
All of sudden it didn't install the device software which is **bleep** me off because I can't do anything with the phone right now.
It gives me this error in the device manager properties:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
Please help,
Greets.
Hi bebesja
Welcome to BlackBerry Support Forums
To better assist you can you provide some more details like which version of desktop software you are using ,and which version of windows you have ,and have your tried updating your windows.
In addition you can find some good reading here regarding the error you are getting
1. Windows cannot verify the digital signature for the drivers code 52
2. Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!
3. KB00125 : Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone.
Or simply download the latest BlackBerry Desktop Software on another PC and have a try.
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How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
Solved!
Go to Solution.

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problem with Bluetooth on BB Curve 8520

Hi everyone
got a problem with my Curve 8520 (OS v5.0). Everything is working fine apart from Bluetooth connection. I can connect my device to Desktop Manager via Bluetooth but when I try to get an internet connection it's automatically reboot my BB. Same happens when I try to connect to an internet without BlackBerry Desktop Manager, using standard Dial-ip connection via Bluetooth. Using USB connection got internet access as well as with BB Desktop Software and Dial-up mode. Does anyone know what can cause this problem?

Hi Kasiek1488 and welcome to the BlackBerry Support Community Forums!
This article should help you connect your BlackBerry® smartphone to your PC via Bluetooth® and use it as a modem.
KB12544 - Connect a computer to the Internet using a BlackBerry smartphone as a Bluetooth IP Modem
Thanks.
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 8520 - Internet problem connecting

Hello, I have bought my daughter a pink bb curve 8520 for christmas. She is on the Tesco (O2 Network), phone was unlocked when purchased. I have been into Teso today to try and resolve intertnet connection issue. Advised to load Desktop Manager disc which I have done and also installed Opera Mini 5.1 - this I have and installed on the phone, but still no connection. I have Wi- Fi setup on the phone, this is working ok, but still no connection to the Internet.
Could you advise how to progress? When clicking browser either get blanck white screen or " contact your service provider" - note Mobile Network, show that "Data Services" is set to "On" and have all the Tesco setting set up as well.
This is very frustrating so anyone who could provide any assistance would be much appreciated.
I have seen the word Edge in the right hand corner of the screen, not sure what this represents ?
Thanks in advance
Neil

BIS (Blackberry Internet Service) is a proprietary service required for data connections on a Blackberry device. Without this you'll experience many issues with features that most people buy the BB for.
Such as:
Can't set up a personal email.
Web Browsing will not work.
Applications that require a data connection will not function. (Social Networking for example)
and Blackberry Messenger does not work.
I would check with your service provider to ensure that the service is provisioned on your plan.
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

Problems with BB Curve 8520 - Need Help!

Hey you,
I have a BB Curve 8520 and I love it so much.
But in the last week there came up a few prblems I cannot solve without help.
I love my Blacky and don't want to buy a new because Blacky and I, we are a great team since 16 months.
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps, which brings my to my next problem: I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD" and that is so exhausting as well as being without WhatsApp. I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
Can you help me please?
What is wrong with my Blacky?

sdgardne wrote:
Hi and Welcome to the Community!
>> Thank you for helping me!
BlackBelly2308 wrote:
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps
sdgardne wrote:
Unfortunately, that information is a bit too vague from which to understand what is going on. Can you perhaps provide a specific sequence of steps (step-by-step, please) that you conduct that leads to this point. Also, the exact and complete content of the error message presented will help greatly in understanding what is going on.
>> For example: Options > BlackBerry ID > "Unable to update BlackBerry ID account information while offline."
Everytime I try to download an application from the App World, the message "Error cannot get new token due to device offline state. (Error ID: 40760)" is shown on screen.
BlackBelly2308 wrote:
I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD"
sdgardne wrote:
Here is a KB that discusses that error:
KB21694 907 invalid COD error appears when third-party applications are downloaded
From that, it sounds like your BB is likely associated with (or once was) a BES server...and that the IT Policy is blocking the ability to install this app. If you are on BES now, then talk to your BES admins as they are in control. If you are not on BES, then please check this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are not on BES, then you need to remove the IT Policy. But, that's going to be a big job...it will totally wipe your BB clean of everything. So, to prepare, please review and conduct the Backup steps documented in the link you can find in my auto-sig on this post. After you have a full backup, you can conduct this:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
After that completes, when you conduct your restore, DO NOT do a full restore...rather, restore only those databases you need (e.g., contacts, calendar) and especially avoid any databases that have anything to do with Enterprise or IT Policy...if you restore those, you'll just wind up back where you are now.
>> I have checked my BB for any IT Policy but didn't find a thing. Maybe I didn't search for it right?
Furthermore I don't know what this BES and BIS are about, I am using the normal BB Browser if it's that what you were asking for. Should I reset my smartphone anyway?
BlackBelly2308 wrote:
I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
Hmmm...an IT Policy may or may not be at fault here...
BlackBelly2308 wrote:
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
sdgardne wrote:
I don't understand...can you provide the step-by-step that causes this to happen?
>> I solved the problem already, thanks to devolco below!
sdgardne wrote:
Good luck and let us know!
Thank you so much for your help!!

Problem starting my Curve 8520

Hi everyone, I have a serious problem with my curve 8520, since yesterday, I could not start my device anymore. When I start the device, it start to boot up until maybe 75 % and then it starts all over again from 0. naturally I tried to pull the batterie out, and waited like couple of minutes but it still want works.
does anyone has similar experience? any suggestion on how to solve it?
thank you

Hello cassandra0612,
Welcome to the BlackBerry Support Community Forums.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB11320
Thank you
-DrP
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Key Pad Problem with my Curve 8520 & the HIGH COST of owning a BB

I used to keenly watch RIM and its progress and how it created a niche for itself and how it started successfully fighting the goliaths who were entering into this niche.
This love culminated in me buying a Curve 8520 through Airtel, my GSM service provider against the wishes of my wife. I paid a huge (per my standards) Rupees (Rs) 12500 for the instrument.
This Monday, while I was responding to a text message I realised that 2 of the keys ( R & H) are not responding. I thought this is a temporary glitch and I switched off and switched on to realise that this has not changed. Added to the problem was that the faulty key is part of the PIN and the device cannot be activated.
I contacted my service provider who quoted Rs 7000 for repairing the key. Since I am maintaining a strict diet and a healthy lifestyle I did not get a cardiac arrest though I could feel a numbness in my head when I heard the estimate.
When I told the person on the other side of the phone that this is unfair...He also agreed and said that many customers have complained about the high cost of ownership and that RIM might reduce their prices in Jan 2012.. But I can't hold on without using the instrument till jan 2012
Now I remember that my car (Ford Fiesta) was also bought during the same month as my BB phone. Let me confess that I have not spend even Rs 3000 on maintaining that car so far despite me driving 80 kilometers 5 days a week..
My Request:
Sorry for the rambling...Coming to my request.
I cannot afford to spend Rs 7000 for a repair and I expect RIM to do this free (why should key pad of a carefully used phone fail in 14 months) or a maximum of Rs 500. While I love the features and by now I am sort of addicted to this pet of mine, I am also practical enough to realise that I should not spend out of my means.....So I will have to switch back to a normal phone....
Is there any other way out ?
Regards
Rajesh
Chennai, India

OK, it may not be a powered USB socket on the PC. You will need to check you have the right driver. One way to check the connection is in the settings in the BB under memory there is a mass storage mode support which needs ot be on and the auto enable mass storage mode when enabled when connected. This will usually allow you to see the BB like a external hard drive or camera in windows explorer when you connect it.
If that fails check in the PC device manager for an appropriate device with a problem - usually has a yellow exclamation mark next to it

Problem with BB Curve 8520

Hello everybody,
I have got a Blackberry Curve 8520 for one year now, and I engaged myself for 24 months with my operator ( Orange FR)
Two days ago, I got a problem with a button 2/e, which doesn't work anymore. It happened suddenly, I was writtening a message when I broke ..
I don't know what should I do, is there any Blackberry assurance ? or something that can fix it ?
Had anybody ever had the same problem ?
Thank you very much
Joz

Hi and Welcome to the Forums!
If you purchased your BB through your carrier or an authorized reseller, then they are your warranty service provider. Typically, the devices are warranted against defects for one year. You should take it in to them for evaluation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Memory clean up problem with the curve 8520.

I bought a blackberry curve 8520 smartphone outside india was working on some settings today after which i locked my phone as usual. However, there was message which said 'automatic memory cleanup in progress. kindly wait for a few minutes.' Well i have waited for about 6 hours now but the device is still hung!!! All i can see is a white screen with a small clock like thing in the middle. I have also taken out the battery and SIM card twice and connected it to the laptop and tried using desktop manager but nothing has helped! the phone keeps going off and a red light comes on but there seems to be nothing else happening! guide me to restore it to normal

Youy say you locked it, was it with a password?
If it is a password did you think it was numbers and not letters? Remember you have to hold alt key for numbers. The PIN on the box is a ID for the device. It has nothing to do with a device password. Just like a MAC address on a network card.
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BB Curve 8520 device detection problems

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