BB Curve 8520 startup

Hello,
I was doing a reboot on my blackberry, as it was booting, at about 70% it just stops. I tried to connect it to the BB desktop manager so that I can try to update the device software, but it only connects to my pc when the bettery is removed, when I put the bettery back in, it disconnects then switches itself on, loads up till about 70%, then stops.
I even tryed leaving it the entire night with hope that it will get through that stage, but it still wont budge.
I tryed downgrading the OS to v4.6.1 but the phone doesnt swith on at all.
So I upgraded back to v5.0.0 and it still gives me the same problem.
What should I do?

Hi and Welcome to the Community!
Well, first off...clarify please. First you said you cannot get any update to work from your PC, then you say you did downgrade and upgrade...so that conflicting information confuses me...
In any event, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode you should be able to try some things...
You may want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

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    HFMF96

    http://supportforums.blackberry.com/t5/BlackBerry-Curve/Curve-8520-Freeze-at-Startup/td-p/1504859

  • Problems Setting up Email on Curve 8520

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    heathermac wrote:
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    1. If any post helps you please click the below the post(s) that helped you.
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  • My blackberry curve 8520 has lost all my pictures in the lost.dir folder how do I recover them

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    Hey Tosin29188,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Are you able to locate this folder when accessing the media card from a PC or Mac?  Also are the pictures files renamed to a different extension? (For example: Picture.rem)
    Are you able to open the media files up on a computer?
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    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
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  • Curve 8520, 2 little things I would like to know.

    Hello everyone,
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    I am now able to connect to the Internet on my laptop via my Blackberry's data plan using Verizon.
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    Message was edited by: Allan Sampson

  • BB Curve 8520 sync w/ Lotus Notes 6.5

    I am helping out a co-worker.
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    Has anyone else had this happen? Or are we the only ones?

  • Curve 8520 won't turn on all the way, please help!

    I have a blackberry curve 8520, i bought it last month sometime.
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    Solved!
    Go to Solution.

    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
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    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
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    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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  • In my BlackBerry Curve 8520 any applicatio​n is not working

    Hello..
    My name is Hamza Qureshi. I am using blackberry curve 8520.
    My service provider is Airtel Prepaid.I am facing some problems when i am using 2g plan in my curve 8520 then except browser not a single application is not working like (whatapp, wechat, line, operamine browser) not a single 1. May i know the reason?
    I had reset my phone last month and from that point of time i m facing the same problem infact the wifi is also not working, when I connected my phone with the wifi of my home is shows that its connected but its not working. 
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    So kindly provide me a proper resolution regarding my query.
    I am requesting with warm warm warm regards

    Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
    You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
    So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
    Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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  • Cannot open transferred .doc files on my BB Curve 8520

    I am a new user and have just bought a BB Curve 8520. Carrier is Virgin Media; OS is V4.6.1.314 (platform 4.2.0.135); Desktop Manager Version is 5.0.1.2.8
    I have transferred photos, music and some documents from my PC successfully to my BB using Desktop Manager. However some .doc files transfer, but I cannot open them on the BB. I get an error message saying a file cannot be opened as it is an RTF file. I also notice that when I start to transfer the files, the little window that pops up does not give me the option to convert them - it is grayed out. Help please - I am totally new to Blackberry and not a whiz! Thanks in advance!
    Solved!
    Go to Solution.

    You should save the files as true Word documents on your PC first.
    WordToGo on your BlackBerry will open MS Word documents.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    4. Guide to Unlocking your BlackBerry & Unlock Codes
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  • Windows 7 64-bit driver for Curve 8520 ??

    Greetings -
    New here, & new to Blackberry.
    Connected he Curve 8520 via the USB to my homegrown Win 7 64-bit computer.
    Was 3/4 successful - but Win7 couldn't find a Blackberry driver.
    Is there a driver I can download (or is it on the CD somewhere)?
    Thanks.
     - Richard
    oldWithoutMoney.com

    Hello again,
    Sorry for the delay...there was an event this week that consumed all time for many who regularly hang out on these forums.
    5.0.1 is inadequate to describe your DTM version -- there are 4 octets. Please check Control Panel > Programs > Programs and Features (aka Uninstall a Program) to see the full version number. If it is anything other than 5.0.1.37, then please perform the recommended upgrade.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
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  • What is wrong with my Curve 8520? Please help!

    I am having problems with my BB Curve 8520. v5.0.0.592
    First the phone started freezing all the time and I had to do a battery pull to unfreeze it, and everytime after it restarted it got the Uncaught Exception: java.lang.error.
    I uninstalled my BBM V6.1beta and my appworld 3 beta and installed the lastest official releases for them but it didn't fix the problem.
    I then deleted all the apps that I installed recently and after installing Photo Editor Ultimate the java error stopped.
    Right now the freezing is gone but now when I download pictures or songs, they don't show up anywhere on the phone. Not in the gallery and not in the file explorer. They only show up after I reboot my phone. Also when right now when I press the menue button, the menu at the left doesn't show, it only appears after I scrolled over every item in the menu, so basically it was invisible until I went up and down on the trackpad.
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    Hi MarcC8520,
    Welcome to the BlackBerry Support Community.
    Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test for the issue before restoring any data from your backup file.
    Hope this helps.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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  • Help required with upgrading to OS5 on curve 8520

    Hello everyone,
    I'm using an unlocked version of the bb curve 8520 and want to upgrade my bb device os to v5.0. (current version- 4.6.1)
    I tried using the application loader on the bb website (NA & India both) but it just tells me that my OS is updated and that i will be notified if there are any updates available. I would be really grateful if someone could help me update my os.
    Solved!
    Go to Solution.

    Hello,
    Your warranty is not endangered. You are free to use any carriers OS package on your BB. Your carrier may, however, refuse to provide you with support (including Warranty evaluation/service) until you fall back to their supported device OS level. But your warranty per se is not endangered.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Help with Internet Settings for Blackberry Curve 8520 On Orange Pay-Monthly

    I need help with my internet settings I'm currently on Orange Pay-Monthly and have recently bought a second hand Blackberry Curve 8520 which is unlocked but used to be on 02! I don't have a clue on what to do or where to start all I know is in the top right hand corner where the signal bar is it says GPRS and WIFI ! I don't want WIFI as I don't have a wireless connection and would like to get the settings for my curve so I can browse the internet and go on Facebook etc and BBM!! I've clicked on the internet logo in the menu bar but it just say's hotspot browser.. but wont let me browse!! Some one please help me !! 

    Hey BaByPaW1990,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    You can get your APN settings from your network service provider, also make sure you have a BlackBerry data plan.  
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • BlackBerry Curve 8520 - in need of unlocking code

    I want to unlock my BB Curve 8520, so that I can use it in Europe with a local sims card when
    visiting family, etc.
    Anybody any idea how to do that??
    I asked ATT, but they told me I had to go to RIM to get this............  RIM says I have to to my carrier
    to get this................
    Thanks for quick responses!
    Loekie Maddra
    Solved!
    Go to Solution.

    Did you buy the device from AT&T? Do you have an account with them?
    They should give you the unlock code for free, tell them you are traveling internationally and need it.
    The local reps in the store likely can't help you. Call ATT direct.
    There is no real VoIP for BlackBerrys yet, other than Google Voice.
    and UMA calling which ATT does not offer.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

    HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    If it won't boot up cleanly, then you may need to try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    There might be an updated code set from the carrier -- check them via this portal:
     http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
    Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
    KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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