BB Curve 8530 White Screen

I keep getting a white screen I have done a reload which helped temporarily plus I have wiped it clean and reloaded as if it were a new phone but again this only helps temporarily. Other than replacing the phone is there anything else I can try?

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

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Curve 8530 White Screen, help please?

I have a white screen. It did not get damaged or wet in any way. I can hear my phone ringing, hear alerts and see the LCD indicator light flashing. I cannot press any buttons to answer the phone or see the screen. The screen will only turn white when charging and hooked up to the computer, it will not respond to any pushes of any buttons. My device is recognized by the desktop manager on my computer. I have done the update to 5.0 Bundle 1675. I have also done a back up. My supported networks are CDMA 800 and 1900. I have tried rebooting both by taking the battery out before and after updating to the new version. I have NO hourglass, just the white screen. Any ideas?

Hi
You've certainly been trying to sort it. Try my own method because it involves wiping the device completely. You have a backup so you should be good.
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

8530 white screen

my curve 8530 has the white screen, and i followed the steps that were posted on my last thread (http://supportforums.blackberry.com/t5/BlackBerry-Curve/blackberry-8530-white-screen/m-p/1624675#M15...) but it stops when it says "connect to JVM" and it says "application loader was unable to connect to your device. please reconnect your device, enter password, if required, and click Retry." and i did that, but it doesnt work. please help.
Solved!
Go to Solution.

Hello recon_zach,
Sorry to hear about your issue.
Unfortunately if your BlackBerry® smartphone is still not being detected after following the steps in that post then it would appear to be a hardware issue. You will want to contact your wireless service provider or point of sale for options.
-SR
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HELP with BlackBerry Curve 8520, White screen after update to App World 2.0

Hi, need an answer as soon as possible please.
i downloaded the app world 2.0, after that i was told to restart. I didt, but, now i just have a White screen with the little clock on it... please... need an answer now, because my BB ys my world... Bussines, life, everything...
Here is a pic of what I've mentioned...
BlackBerry does not start anymore

Same thing for me...I am using this post to try to solve:
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8500/Curve-8520-stuck-on-a-quot-w...

8530 White Screen AFTER Installing a new Screen

Hi, my dog got hold of my 8530 and put a toothmark in the screen cover. The screen was also damaged meaning I could see white and grey stripes. I bought a new screen and replaced the old one. Now when I turn it on, I get the white screen and i cannot dial out or recieve calls. Basically the phone is dead. I was able to connect to my desktop and install the latest OS version. I put the old screen back in and I still cannot recieve or dial. I must have done something while taking it apart or putting back together? It is a very simple procedure so I would think it difficult to screw it up. Before I took it apart, i could get phone calls and dial out but i couldnt see the outgoing or incoming call screen. I took the battery out before I took it apart. Now when I connect to my desktop, the connection comes and goes as if you were plugging and plugping in the device. Any sugesstions would be greatly appreciated!!!
Thanks!
M

Hello monkster926,
Sorry about your condition, well I don't think it a good decision that you made by Replacing the Screen Cover
by yourself unless and until you are qualified for it , cause you can't see the internal damage it suffered from
the dog bit cause the force at which they bit are much more for example G.Shepherd produces over 238 pounds
of force or a pitbull which produces over 235 pounds of force.
So now I think it is not just a software issue but a hardware issue and it will be better if you go and checked
it by an authorized BB Service Center.
Good Luck
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry 8530 white screen

My phone is at a constant white screen whenever it tries to power on, whether it be plugging it in, plugging into a computer, or just turning on the power. I tried doing what it says to in this thread ( http://supportforums.blackberry.com/t5/BlackBerry-Curve/Curve-8520-stuck-on-a-quot-white-screen-of-d... ) but it doesn't work, because my laptop recognizes my phone as a blackberry. What can I do? D:

Hey recon_zach,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To resolve this issue you will need to reload the BlackBerry® device software by force detection. Follow all the steps in this KB article: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Blackberry Curve 8520 - White Screen help!?

Hi,
I have started having problems with my Curve over the last couple of days. I'm sure you have heard of the problem before, battery gets to about 20/30% life & then a white screen appears. The only way to stop this is to plug the phone into the mains charger.
I have read other topics suggesting I backup all data then re-install the OS.. The problem is, my Blackberry Desktop Manager won't recognise my Blackberry. Windows makes the noise to suggest the phone has been found & the blackberry battery indicates its charging.
All help & suggestions would be excellent, thanks in advance.

plz needed hlep me blackberry 8520 white screen problam change lcd and ic problam is not solf plz hlep met his problam on raziqbbr

Curve 8520 - white screen, phone won't stay on after constant rebooting

My phone has been playing up for absolutely months because quite frankly I just don't think a Blackberry will ever NOT be faulty.
But basically the past week or so, the screen has been going white after some phone calls, in the middle of doing something on the phone or even when the battery reaches a certain point (usually when it has maybe about 2 and a half bars left).
Usually the screen would go black after this and if I put it on charge, it would reboot and the battery would be on red as if the phone had just died because of low battery.
But tonight has put me at my wit's end because AGAIN it gave me the white screen in the middle of a phone call, so I took out the battery and put it back in, it took 15 minutes to reboot, stayed on for about 30 seconds then turned off again. Then rebooted itself. And did the same. And this is a continuous cycle because it is rebooting itself for about the 12th time tonight. It won't let me do anything and it is absolutely infuriating. I have never been so angry at an inanimate object in my life.
Any ideas? I have a warranty so I can just get Orange to send me a replacement but it's so much hassle losing contacts and BBM contacts and such so I want to avoid having to replace it as much as possible.

emmer wrote:
For the last few days, right when I'm in the middle of something, the whole screen will go white and all buttons become unresponsive. My first thought was to do a battery pull which led me to the normal startup screen with the loading bar, however when the loading bar gets to around halfway, the phone powers off again. Won't switch on using the power button and battery pull just starts the same cycle again.
The first couple of times it happened, my battery had been quite low and I thought the power needed to boot up had just zapped what little power was left in the battery but last night my phone was on almost full charge and the same thing happened. The only way I can get the phone to then go on is if I plug it into my mains charger.
Hello emmer
Welcome to BlackBerry Support Forums
From what you described , my assumption is the problem is within your battery or the battery is too weak ! before going for a new battery I suggest if you can barrow or arrange a good fully charged BlackBerry battery then test it on your device. The test will reveal and let you know if the problem is within your battery or the device itself. If device works well well within a good battery then you can simply order a new battery which will fix your issue .
If problem remains then it's a device issue and for that you can try a OS reload which might fix this problem .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9300 White screen problem, PLEASE HELP!

Hi guys, so basically, I've been having this problem for a little while now of which my phone freezes at a random stage, white screens with the red LED light ON and reboots itself. I have tried several things from this forum so far.
I have backed up the phone on desktop manager
I have re-installed the OS twice now, (downgrading OS's)
I tried to use the phone without the memory card or SIM in, I used an app called 'kik' for a little while, but eventually as suspected it froze, white screened and the issue persisted.
I can easily text one person on the phone, but as soon as I receive a text as I'm typing it freezes the phone, white screens, reboots. Back to square one.
Something you may need to know is that a while ago, I was in a storm, the phone did get slightly wet, and it did actually stop working. I placed it in a tub of rice for the night, and hey presto it worked again, was happy with that, but from just about a few days after it was working fine, it started doing this.
Is it the water damage creating this problem, if so would a repair store be able to fix this problem for me?
The phone is in a tub of rice again right now, doubt it'll make a difference though.
YOUR FEEDBACK WOULD BE GREATLY APPRECIATED, THANK YOU!

Hi and Welcome to the Community!
While the rice trick is good, only waiting 8 hours ("for the night") is dangerous...typically, waiting 5 days in the rice before applying any power is needed, and even then there are no guarantees. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
From what you describe, I would deduce that the 24 hours in the rice was not long enough, and corrosion continued internally, exacerbated by the application of power, eventually resulting in complete failure.
As for if anyone can fix it...at an internet distance, that is impossible to say. Only in-hand evaluation by a qualified BB hardware technician can provide you with a proper evaluation and estimate.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Curve 8520 White Screen, PIN Unknown

Hi there
I am trying to do up a free BlackBerry I got given for my friends son. I have put a new screen and keypad on it, but when I turn it on, it just turns on to a white screen, no matter what.
After a bit of googling I found it referred to as a "white screen of death", and that I should install the latest Desktop Software and OS, which I have done.
I have followed the instructions (take out the battery, connect USB to computer, etc) but then it asks for the Unlock Pin. I have entered the PIN off the side of the box, which it did not accept.
I am wondering where else I might find the Unlock Pin?
Also, is this the best way of getting rid of the white screen and getting the phone back to working order.
I've got it all looking nice before I give it to the kid, now I just need it to work!
The former owner said they did a system restore before they gave it to me, and i'm not worried about wiping out any/all existing information, as the phone is going to someone else, so any help about how to get it back in working order will be greatly appreciated!
Kind regards
Nivek

I found out the PIN.
I have installed the latest OS, followed all the instructions here with AppLoader and Loader and running updates from Desktop Software and installing the updates from the carrier...
Still nothing. I have a white screen. If I turn it off, it lights up with a white screen, turn it on it lights up with a white screen. I have charged it, and it's sat there charging with a white screen.
When I turn it off it flashes the red LED in the corner, if I turn it on, it flashes green (well i'm assuming it's off and on, I don't really know...)
Any help at all?
Niv

Sos curve 8520 white screen and power off

hello!! i have a curve 8520 and for some weeks now it shuts down every now and then.if i'm on the phone or in an app and generally use it,the screen gets all white.i cannot even turn power off with the button,so i remove the battery and place it again.but if i do not connect it to the pc or charger,again the screen gets white on the reboot.i don't know if you understand what's going on because i wrote so many things,but i would appreciate your help!!thank you so much!

Hello helenakallas,
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 8530 Stuck on White Screen

Hello there,
I need help!
My Blackberry Curve 8530 is stuck on a white screen with battery image in the middle of the screen with a red line accross it. The BB was working fine, but for some reason froze up, and it wouldn't respond to anything, so I took the battery out and put it back in and since then the phone is stuck on the white screen with the ddescription described above.
Just to let you know I have dwonloaded the sofware and installation loader from my carrier. I connected my BB to my PC via USB cable- the PC rocognized the device at first and istalled the drivers, but when I run the application loader it says that the BB is not connected and I have the option to connected and retry it---I did, I disconnected the USB and re-connected, tried it again, but I keep geeting the same thing. Not sure what to do next-
Can someone help me with this issue?
I appreciate any help in advance.
Thanks!

Hi thesanto,
Try the instructions in the below article.
http://www.blackberry.com/btsc/KB10144
Thanks,
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry 8520 curve hangs, suddenly white screen comes and the only solution is to re-insert battery with power source on?

My Blackberry 8520 curve suddenly hangs giving a white screen and when i restart it - the screen remains white. After i put it into charge - then only a successful start is done. So the only solution as of now i have - is whenever my blackberry hangs - i need to remove the battery - insert it again - and immediately put it into charging via USB/Electric-Power. Even if i re-insert the battery - the white screen comes - unless and until i put it into charging Earlier i was guessing - my battery was weak - but no such problem. pls advise.

Hello subodh_jai,
Welcome to the forums.
Try following the steps in this article to resolve your issue. http://bbry.lv/cKy9A0
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Curve 8520 keeps freezing and going to white screen

I recently had my curve replaced after the trackpad stopped working. Now my new curve keeps freezing when I'm on the internet, the screen will get white lines across it which gradually get bigger until the whole screen is white. A reboot doesn't work unless the phone is plugged into the charger and the problem never happens when the phone is on charge.
I've tried changing the browser settings so JavaScript isn't enabled, I've also reinstalled the software and finally decided to wipe my blackberry and restored it to the file i had saved from my old curve and I'm still getting the same problem.
I'm not sure whether it's linked to the battery as it also happens when making a call if the battery is low and when I reboot my curve after it's gone to a white screen the battery has usually dropped a few bars (usually from full to 2 bars)
If anyone has any ideas it would be greatly appreciated!

Could someone please help me. I have a blackberry 8520 and I recently accidentally put ONLY the keypad in the water but luckily I read that you have to keep it in the sun for 24 hours and it worked, next my charger port broke of then I got it fixed but right after I got it fixed every time I fully charge my phone or it have 2 or more bars in like 10 or 7mins it freezes and their are these lines then it goes into a white screen. I took the battery and put the batter back in the phone worked fine but then the battery went from full to battery drained shutting down?!? What do I do??

White Screen on my Curve 8520

My BB Curve 8520 is 3 weeks old and yesterday morning it just turned blank white with a black line in the middle of the white screen. I can receivecalls and messages but can't view them. It goes blank after it goes idle. But after sometime the home screen appears and when it goes idle, it disappears again. Please help!!!!!!!!!
greatperson

Hi greatperson
I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BB Curve 8530 White Screen

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