BB Curve 9300 stop when using internet access

Hi,
When i use internet access (for example) the phone stop although the battery is OK. To switch it on, i must remove the battery for a few minuts. Or i must plug the phone on the sector and then it works ok.
I have changed the battery. I have already the same problem. I asked support to Orange but i bought the phone 18 months ago so there's no more warranty. They said that blackberry warranty is 1 more year after the one year Orange warranty.
Can you solve my problem please ??

Hi Serge34400,
Welcome to the Support Community!
To rule out any possible software issue that may be causing this, try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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OS 6 is available for BlackBerry 9300, please log on to www.blackberry.com and download latest device software from support section, install it on your PC and then connect you device with PC using USB cable and check for device update.

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