BB Curve 9300 won't connect to email servers

Hi all please bear with me as I try to explain this!
I have a BB Curve 9300 on PAYG with Orange. It has always worked fine and emails for all email accounts always came through.
Then yesterday Orange tried to take the £5 for the BB services but I didn't have enough credit so obviously it all ended. I topped up today and they have taken the money. However my emails are not updating/downloading.
I have checked and I have the latest software and I have gone into options -device- advanced system settings etc and it says my handheld is registered for bb services. (But now when I go to options, I can't find the device option to re do this!). If I go to setup - email accounts, it tries to open up the emails I had set up it says checking etc then comes up with your device had a problem connecting to the server.
I've tried a battery out reset etc to no avail. If I click retry it just keeps coming up with the same message. I can access Twitter and Facebook on it (Twitter is slow and alerts take a good few minutes to come through).
My wifi is set up and working, I've got the 4/5 dots, i'm connected to 3G and have UMA in the top right of the screen. So everything appears to be the same as it was before the payment problem.
Can anyone please suggest what to do? Please keep it simple as I'm not that great with IT stuff, until I know what i'm doing!
Any advice will be much appreciated!!
thanks
Mary

Hi and Welcome to the Community!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you could try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Won't connect to email servers when switching networks!

I get spontaneous "Wrong User name and password" error messages when nothing has changed and I'm in the exact same spot. It just suddenly appears.
WORST OF ALL, When I switch from Wifi To Edge or vice versa, the iphone just hangs at "connecting to server" when checking email. Have to do a restart for it to check in to the mothership and get new mail. And even then, it's not 100 percent effective.
Many times I get mail headers but it won't download the message itself. Very frustrating. any news or thoughts?

Hey Tommy,
Is this a POP email account that is getting locked? It may be pop locked if two email clients are connecting to the server at the same time. This article: http://docs.info.apple.com/article.html?artnum=307009 provides more detailed information.
Also, if the Mail application appears to be stuck at checking mail you can force quit the application. Just hold down the home button for about 7 seconds. http://support.apple.com/kb/TS2032
Jason

Mozilla just did an update and now won't connect to "proxy servers"

Mozilla just did an update and now won't connect to "proxy servers".
== This happened ==
Every time Firefox opened

Maybe this article will help: [[Cannot connect after upgrading Firefox]]

Curve 9300 won't use wifi service

So I am not the first person to have this problem. I've been trawling the web searching for solutions but no-one seems to have any.
The problem is that my Curve 9300 will not use wifi connection instead of network data services. I can connect to wifi networks just fine. The phone searches the networks out, connects, puts the little icon on the home screen to say it's connected to a wifi network. It lists the name of the network up the top. Everything's great, except that when you actually go to use the internet, the phone connects to your data services instead of the wifi and you get charged for data consumption.
If you turn off the network services to try and force the phone to connect to the wifi instead, you get the error message:
"You are not currently in an area that can handle data communication. As a result, the Browser cannot retrieve any web pages. Please try again when you are in a different location, or contact your service provider if the problem persists."
To confirm:
My Data Services are on.
My APN settings are disabled.
In Advanced Options, my Default Browser Configuration is set to Hotspot browser.
In General Properties the default browser is Hotspot browser.
In Browser Configuration, the browser is set to AT&T Mobile Web. I have tried to change it to Hotspot Browser but I save the changes and leave the screen, then when I go back in to check, it's back to AT&T again. It's not saving the changes to make Hotspot the default configuration.
I did a battery pull to see if that would help and after the restart it allowed me to keep Hotspot as the default configuration but it still wouldn't connect if the mobile service was turned off. It has now reverted itself back to AT&T and still won't work.
I have read the thread on the Bold forum but for all the people complaining of having the same issue, there was still no solution. I really want a resolution to this because I do a lot of travelling and my sim card can not always connect to a local network. I want to be able to go to a local coffee shop and be able to connect, even if I don't have phone service in a foreign airport. I don't understand what the point is in having wifi on a phone if you can't use it.
Solved!
Go to Solution.

OS 6 is available for BlackBerry 9300, please log on to www.blackberry.com and download latest device software from support section, install it on your PC and then connect you device with PC using USB cable and check for device update.

Curve 9300 won't turn on all the way, please help!

My daughter has a blackberry curve 9300. It froze on her so she tried to reboot it and now its gets 3/4 of the way and reboots again. Ive tried everythings possible like desktop manager and jl_cmder but nothing seems to work. If anyone has any suggestions i would be very greatful

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My Blackberry Curve 8520 won't connect to my Windows PC!

I have been having problems with my Blackberry Curve 8520 as it won't connect to the computer. I have switched on mass storage mode, all my pictures and such are saved to my memory card. I have installed the blackberry desktop manager and my PC still does not recognize my Blackberry. It just starts to charge and go on the clock face. My Blackberry is the V4,6.1.314..So, basically whenever I connect my Blackberry to my computer it just starts to charge!
ANY HELP? This has been bugging me for ages!

Hi ilovetohelp,
Welcome to the Suppport Community!
This article should help youwith connecting your BlackBerry with your PC. http://bbry.lv/mydQVW
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 9300 won't boot up

So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful

marmite25 wrote:
So I have a BB Curve 9300, and yesterday it was very slow, timer icon kept popping up etc. This in itself is a fairly common occurence on my phone, as it's 3 and a half years old and well used. Anyway, as per usual when this happens, I did a battery pull and left it to reboot. Anyway, about 5 minutes after I put the battery back in, I noticed that the "loading bar" on the boot-up screen was roughly two thirds full. Brilliant progress, I thought, and left it to carry on. I checked again 5 minutes later, and the screen hadn't changed, and it still hasn't. I've battery-pulled it several more times, each time getting to the same stage before freezing. I've tried getting it to work whilst charging, without charging etc, and nothing works.
If someone could offer me a solution that doesn't involve sending it away (I'm a teenager who really doesn't like being away from my phone), I'd be hugely grateful
Hi marmite25
Welcome to BlackBerry Support Forums
Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
KB10040 :How to view or remove installed application on a blackberry smartphone
If above method fails or you're unable to boot your device on safe mode then only way out is to reload your device OS. As your device struck on a reboot loop so it won't allow a simple reload method . follow the below KB article to reload your device Software.
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , while reloading in this manner you'll loose all data within your device but if you have a previous back or using BlackBerry protect then you can easily restore them back.
Try it and let us know if you feel any problem.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9300 won't update BBM

Hi, I have a Curve 9300 with V5.0.0.845 (6.3.0.34 platform), Blackberry App World V2.1.2.19 and BBM V5.0.0. Since BB App World is been telling me there is a new version of BBM (V5.0.3.22), I have tried to update my device with no luck. If I try to update it connecting the phone via wifi or data service, it tells me that BBM is not available for download via BB App World, and if I connect the phone to a pc and try to install it via the pc, it gets me an unknown error. Please help.

Hi
I have the 8520, so next one down from yours.
Have you tried it directly from your phone, AND plugged into a PC via USB?

Curve 9300 won't charge

So basically I've had my phone for about 2 months.. At first I had an air bubble in the screen.. They just replaced it there and then for me.. (carphone warehouse) but now with the new phone it won't charge with any kind of plugs.. The only way it charges is via my laptop but it takes hours The carphone warehouse have told me all I can do is send it off and wait.. I need help ASAP! blackberry curve 9300 BTW, XD
Many thank!

Anyone help please?!

Curve 9300 won't charge properly

I've had my Blackberry Curve 9300 for about 7 months now & I've been experiencing this problem for the past 3 months. For some reason my Blackberry "chooses" the chargers that can charge it, i.e. If I use my wall charger, it randomly works, If I use my Boss' Car Charger, it works like any normal charger, I tried using my friend's wall charger, same problem as mine, then I tried another friend's Car Charger, this time it didn't work.
I haven't installed any 3rd party apps apart from the usual package like facebook & bbm so I'm guessing the problem is elsewhere.
The main problem is the "randomness" of my wall charger; sometimes it takes me a few minutes of pluging the charger to the usb port over & over again till the lightning sign shows that it's charging, but most of the time it takes me as much as 4hrs to get that sign to pop up, in which by that time my BB's already dead. The clock appearing at the time you plug the charger in has no effect as I press the return button every time after the clock appears, & the charging sign still isn't there. It's annoying because everytime the battery goes red are the time when I need it the most, like when I need to meet someone outside the office. I don't want to go through the inconvenience of purchasing a new phone of replacing this one as I have had lots of notes & messages that I want to keep but since there's a USB port problem, I can't even connect my BB to my laptop as it says it can't recognise the USB connection. I've tried with multiple cables as well & none can be recognised.
Can someone please help?

Hi
Start by
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

TS3899 Device won't connect with email

My ipod touch stopped connecting with email a couple of weeks ago. I went through all the steps on the support website. After deleting the account from the device, I tried to add it back and now all I get is a message that says "the IMAP server "apple.imap.mail.yahoo.com" is not responding". I have tried multiple times and checked all info for correctness.

Try resetting your Yahoo password. That is how I resolved your problem on my iPhone.

Facebook on Curve 9300 does not connect

Hello
I ve just downloaded the Facebook application on my BB curve 9300 but it says I can not run it from my device
how come ?
I ve try to download it again but it says i have to contact the support . I can not start the application
that s the only application i have a problem with
Thanks for your help
Solved!
Go to Solution.

sunshine75 wrote:
i ve just had this new BB 9300.
I ve just try to install the FB application , nothing else
V5.0.0 977 offer 1602 platform 6 3 0 63
is it enough info?
Thats fine.
Did you download the FB app directly to the BB or did you use the computer?
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Mail won't connect to mail servers

This has happened before and my only solution was to reset the iPod.
I'm connecting to .Me and Comcast mail. The iPod tries and tries and won't connect. It worked fine just the other day and I believe it was working fine after the upgrade to 2.0.2. Mail would download very quickly.
Anyone else run into this? The Mail app just sits and spins and won't ever connect. I'll be restoring the iPod tonight but this is very frustrating.

My iPod Touch with latest software upgrade simply won't connect to my POP Mail Servers to retrieve mail. Oddly, I can send messages using the same Servers! GMAIL work fine.
I have deleted and recreated the account definitions many times and reset the iPod. I know the entered details (password etc) are correct.
It worked a month or so ago but has always been intermittent - I am sure this is a bug in the Mail application.
What is strange is that the SSL and Port Number keep getting changed after I set them to the correct settings. If I change them back they eventually change again to (SSL=Yes and some other Port Number).
This is my first Apple device and, while it is a great piece of hardware, the software reliability and support leaves me wondering why everyone has been panning Microsoft all these years.

9300 Can't connect for email after upgrade

I am going to try to make this as simple and short as possible. I have a 9300 and it was due for upgrade from A T & T spouse has Iphone wanted new one not in upgrade period. Used my number to do upgrade now email doesn't work on 9300. AT & T Tech tried to help but it was a no go. They stated that Rim might have disabled something but not sure any assistance is wonderful. (even a link to fix it is fine also if it has been posted befor)
Thanks,

I hve a feeling the carrier took away your blackberry data plan. Call the carrier and confirm that your blackberry has the correct data plan attached. I have a feeling since you used your number to upgrade another phone, the required data plan for the blackberry has been removed. I don't think RIM disabled anything, but the carrier did.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Blackberry Curve 9300 won't send or receive BBM messages

Hi
I have a blackberry 9300 and it won't send or receive any BBM messages for some of my contacts. When I send a message it shows the tick without a "D" or "R" over it and I can't receive messages from some of my contacts. They also can't see any updates I do like status update, display picture update, etc. My BIS is activate because I can go onto the internet and I can use Whatsapp, the problem is only with BBM. I have tried deleting and sending service books but it hasn't worked. I also deleting my contacts and re-invitign them again but that also doesn't work. My last resort was deleting BBM and downloading it again, it also didn't work.
PLEASE HELP!!!!
Be Afraid! Be Very Afraid!

Hi and Welcome to the Community!
SMS is a purely voice-level service provided by the mobile service provider, and not technically a component of the BB-level services. Hence, you need to work with your formal support from your mobile service provider to resolve this. If you are paying them for SMS services and they are not delivering them, then they need to resolve that. If they need enhanced assistance, they can formally escalate to BlackBerry for that...but you cannot.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Curve 9300 won't connect to email servers

Similar Messages

Maybe you are looking for