BB Curve 9320 Internet Service (big) Problem

Hello, I have been having prob to use Data on my phone, I called the provider (FIDO),they confirnmed I habe a BB data plan on my account and changed the Sim Card right after I was unable to login into my Phone so kept asking BB ID password that I did have and reset it and still can't get ot use the phone. Please help, Thanks, Rob

Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire. Good luck!

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Curve 9320 Browser automatically close Problem

Hey sir,please help me -i am using BB curve 9320 with OS 7.1 ,problem is when I open more than one tab in BB brower than after sometime I will suddenly show "The Browser Closed Unexpectedly.Do you want to reopen the pages you had open?
Yes
NO"
But when I click yes than it reopen but not all Tab and sometime suddenly close all Tab.Plz help me

open your browser > menu key > options and clear the cache and history on the browser.
then, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
now, see if that error persists.
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C6-00 internet connection BIG problem

Hi . i have this isue , when i try to browse , update, or any operation that needs internet connection, my phone give me a mesage ( no connection). Sometimes it asks me to choose some other connection or put it to automatic. i have WIFI at home and when i try to use it with C6 , the phone says ( no connection ) but the icon that is for using the connection flashes on the top right corner and it wont turn off. Even if i go to MENU > setings>....> connections . there is no active using of WIFI . My phone cant update ( if the problem is from the software ) it cant do nothing.
I dont want to sell it for that , but in that condition there is no difference between C6_00 and 3310
Please someone to help my sick phone.
SORY FOR THE BAD ENGLISH I WAS NOT IN CLASS THAT DAY

on my computer if there is no internet i know that the LAN card is toast
is there any chance the problem to be hardware not software or settings?

Curve 9320 issue (hang problem)

Hello, i have purchased curve 9320 3G 1 month back but i couldn't use this more than 1 day, i use to freeze frequently, after inserting sim, it was running fine for 10-12 Hrs, after than when i received incoming call, it showed me the number and contact on screen but i could not received that, all the key got freeze that time and i had to hard boot that device by fetching the battery out, i also went to BB service center 2 times but they said its a normal antivirus problem, i m surprised how could a virus may get in to device as neither connected it to internet, BBM services nor to any PC through data cable.

Hello csamit2004
Welcome to BlackBerry Support Forums
Whenever you feel any problem always the first and best practice is to perform a Battery Pull Restart by removing the Battery while your Smartphone is Powered On , then wait for atleast a min. and reinsert it back .your device may take a long reboot . Rebooting in this manner fixes most issues within our BlackBerry Device , you won't loose any data while doing so .
Also be sure that you're closing all application correctly , If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background. Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.
If programs run in the background it may lead to device freezing and also quick battery drainage.Please have a look at this Article I am sure it will help you a lot in overcoming your problems :
KB14320 How to maximize battery life and free memory on the BlackBerry smartphone.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can Anyone Help Me With My Curve 9320 problem?

I need help with my phone, I got the Curve 9320, its registered with the wireless network, I can call and sent txt but I can't load up BBM, nor can I set my email account to the phone, which is a hotmail account which I could really use my phone being connected to, can someone suggest anything to help me get my phone fully working?

Hello lan
Thanks for this information !
So to resolve your issue can you try those steps !
First on your Homescreen Go to Options > Device > BlackBerry ID > please check if you're already login with your BlackBerry ID .Then within that screen Press the menu key > Check for Updates ( If it prompts for update install it ) . Once it done perform a battery pull restart by removing the battery while your device is Powered On wait for a min. then re-insert it back. your device may take a long reboot.
Then try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After perform those steps , For Email Setup :
Go to Setup > Email Account > try it again , it error persists then from your BlackBerry browser browse to www.blackberry.com/integrate and add / edit your email account .
For BBM :
Open BBM and see if completes the setup Or you have to reinstall it again , but before that you have to delete any existing version of BBM from Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . When its done perform another battery pull reboot
Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version available for your device . Reboot your device and see if it completes the BBM setup.
Please try those steps and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Not Able to Use Gtalk in Curve 9320 Via my Sim data but internet is working as i checked via browser

Hello,
Not Able to Use Gtalk in Curve 9320 Via my Sim data but internet is working as i checked via browser & i also use youtube but not able to login any messaging option & not able to creat Email account Please Help!
Thanku
Shivam

Hey shivamr25,
Thanks for the reply.
After checking your PIN number, it shows you do not have a BlackBerry® data plan with your network service provider. This is required to use Google® Talk. Contact your network service provider to add a plan.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Why can't my emails get sent on iPad they used to without problem. And not don't. I have Internet service but no email service, what happened?

HHave Internet service but no email service on my ipad. Why? I always have to plug in my computer to send emails. It is a big problem I am getting worn out dealing with. Help?

Hey there Criseal,
It sounds like you are unable to get your email on your iPad suddenly. I'd recommend these troubleshooting steps from the article found here, named:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Log in to your email provider's website to make sure that the account is active and the password is correct.
Make sure your settings are correct using Mail Settings Lookup.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thank you for using Apple Support Communities.
All the best,
Sterling

8900 curve CALENDAR BIG PROBLEM

Hello. Scuze me if my english isn`t so good. I have a big problem with my agenda(calendar). If for example i have an alarm set to 12:00 it`s possible (not always but in most of the cases) that the phone give me another alarm for another hour or even another day. This alarm it`s written first and whne i push the o.k. button the phone give me the original alarm. The problem is very annoying because after that the false alarm doesn`t ring at her time. I couldn`t get a pattern and i don`t know what causes this. It`s important for me because I use this phone as a bussiness phone and agenda(calendar) was always very important for me and i choose my phones because of their agenda. I must tell you that i think that this problem is not so rare because i had another 8900 curve with the same problem. I was with it with one problem of sound quality and this problem at an authorized service and i told to the man at the service about this problem and he said that it is a software problem. In 4 days I receive the phone back with the same problems. I came back at the service and i give it back. In 4 days I get a new phone but SURPRIZE with the same problem. Please verify your phones. Put many alarms and see if they are the same or if you know the solution please help me to solve this problem or simply tell me where should I ask for help.
I must tell that the problem are with alarms and not with apointment. I use alarm because i have more than 20 of a day at work.
Thank you very much.
Claudiu

It`s diificult for me to answer because i don`t have my phone right now. It is in service again. The same problem with the sound and I told them again about the `alarm` problem.Maybe i will receive again a new phone.
Answer for the first question: I use several alarms every day and for most alarms - not all - that are configured to ring i receive first the text for another alarm, alarm which is configured to ring later at another hour or day and hour, alarm which will not ring anymore at her time to ring this is very annoying because i lose the alarm and my meeting program is tuined. What happens next, second event is the fact that If I push the o.k buton i receive the original text for the right alarm.
Answer for the second question: I bought my bberry device an year ago, before that I use another tipe of phone ten years. I hope that i answer exactly because i told you before that i don`t have my phone rigth now. I cannot use the hour schedule (meeting) because i have many tasks to do and this require events of 5 minutes or less that1s why i use alarms. It`s not the clock alarm. In my organizer menu i have the comand new alarm..i can tipe the name of the alarm and the hour. With this kind of alarms i had the problem. Yes are the same type as the clock alarm but the organizer permit many alarms of that type. It`s easyer to organize the shedule with alarms of that type.
I hope that you understand what I write.
Thank you very much
Claudiu

Blackberry Curve 8520 - Internet problem connecting

Hello, I have bought my daughter a pink bb curve 8520 for christmas. She is on the Tesco (O2 Network), phone was unlocked when purchased. I have been into Teso today to try and resolve intertnet connection issue. Advised to load Desktop Manager disc which I have done and also installed Opera Mini 5.1 - this I have and installed on the phone, but still no connection. I have Wi- Fi setup on the phone, this is working ok, but still no connection to the Internet.
Could you advise how to progress? When clicking browser either get blanck white screen or " contact your service provider" - note Mobile Network, show that "Data Services" is set to "On" and have all the Tesco setting set up as well.
This is very frustrating so anyone who could provide any assistance would be much appreciated.
I have seen the word Edge in the right hand corner of the screen, not sure what this represents ?
Thanks in advance
Neil

BIS (Blackberry Internet Service) is a proprietary service required for data connections on a Blackberry device. Without this you'll experience many issues with features that most people buy the BB for.
Such as:
Can't set up a personal email.
Web Browsing will not work.
Applications that require a data connection will not function. (Social Networking for example)
and Blackberry Messenger does not work.
I would check with your service provider to ensure that the service is provisioned on your plan.
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!

Help on BB curve 9320 - email problem

PROBLEM: Whenever I send a mail from the handset, it shows as "SENT" but the receipient does not receive the same...
FOLLOWING IS THE HISTORY of changes in the handset
1. My BB curve 9320 was linked with Enterprise Activation Account in the beginning...
2. Right now, i need not have to use Enterprise Activation ACcount. Following was the process carried out for this:
a - From my voice plan and data plan service provider I changed the account to remove "Enterprise ACtivation Account"
b - I went for a new data plan that is compatible with Blackberry handsets...
c - From the handset, options -> security -> security wipe, I selected all and did a "wipe".....All the information got deleted...
3. Now when I select, setup -> email account -> the handset displays -> "BLACKBERRY HANDSET SIGN IN"....I forgot the password of the same.... "Why should this dispaly happen when I want to use the handset only to check emails of my personal accounts?"
My requirement is:
1. I wish to add two personal account of mine....

Can you clarify a bit? Is it asking for a device password or is it asking for a BlackBerry ID password? These are two different things.
If it's just asking for a device password then it likely still has the IT policy from the BES you were connected to. You can remove that IT policy by following the instructions below:
http://www.blackberry.com/btsc/KB18998
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Problems setting up email + understanding Pin and BB internet service

Hi,
I've been browsing for answers about my new black berry 9700.
When I try to set up my email on the phone it says. "Your email account is already activated for enterprise use."
I have no idea what that means.
I brought the Blackberry pretty much brand new, it was used for like a day.
the problem with that is I've never had a blackberry before and I don't know anything about setting up the email, blackberry internet service, enterprise, and the pin system.
Also, the other problem is that there are two icons for internet; Browser and WAP. I just want to connect to the internet via my wireless internet and not get charged, and want to know if I am getting charged.
Please help.

Shoulda done some reasearch first:
Using your WiFi router to connect to your 9700, you can use the WiFi hotspot browser ONLY to connect to the internet. You will NOT be able to use the RIM push email, Facebook app, BlackBerry Messenger, Maps, etc.
You MUST have the BlackBerry Data Plan on your service provider account for that.
Go to Options > Advanced > Browser and save that to HotSpot Browser.
Meanwhile, at Manage Connections, search for and connect to your WiFi router and you're set to go for the limited use you'll have.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I have had constant problems with my Verizon broadband internet service, and can only assume I will need to cancel my contract.

According to Verizon, my family is somehow using 15 to 16 GB of data per month on our unlimited data plan, sometimes more. This is a jump from 4 to 6 GB in the spring of 2012. We have done nothing to justify such a huge surge in data usage per month, but I don't seem to be able to get any satisfactory answer from Verizon as to what's going on. Our time spent on the Internet is no different than it's ever been. Last month, customer service tried to suggest that a virus we had had on one of our computers must have caused the computer to suck up data without our knowledge, but the virus is gone and our data usage just keeps getting worse. To make matters even more painful, such high "usage" causes Verizon to slow our UNLIMITED data service to such a snail's pace that we can't get anything substantial done online. And, for some reason, we now constantly lose our signal. We are connected via USB, which is a poor way to connect, granted. But it worked fine in the spring of this year. In fact, it was faster than anything we had had previously. Go figure? I tried to download Java last week, and the computer indicated it would take 15hrs to download. What a waste!
Apparently, my only option is to switch to MiFi (we are in a rural location lacking DSL) for my household. And this will cost me at least $60 more per month. Why, pray tell, would I want to pay more money to solve a problem that Verizon cannot satisfactorily explain to me if there are no guarantees MiFi will work any better? I cannot get my money back if it fails to improve our situation. And what about the supposed data usage? Am I supposed to believe that my kids' Facebook time combined with our internet surfing eats up 3 to 4 times as much data as it did only a few months ago? I don't think so. Something is not adding up here. Oh...I do have one other option. Home Fusion broadband added to our account for even more money per month.
Bottom line? Spend more money that I don't have for unreliable service, with what I believe to be bogus data usage charges. I think I just need to cancel Internet service, paying the fee for breaking my contract of course, and take my business elsewhere.
Anyone else having these sorts of problems? What have you done about it?

Regardless with what carrier your with you might have the same issue, My recommendation would be to get a router that will help you with viewing live traffic and keep a tally of your usage and any device connected to your internet connection. You can go with the peplink balance 20 and be able to look at your traffic by the hour, daily, weekly, monthly or yearly. Look for trends, see what computers or devices are doing what I attached a screen shot so you can see an example of mine. You can purchase the router at 3gstore
http://i45.tinypic.com/6zc674.jpg

HELP - BB Curve 9320 Contact List Problem

hi , please help me resolve this..
previously my Curve 9320 was crash after update Whatsapp app..after restart, got error '102' - RESET..then after the problem resolved ( flash again using Desktop Software ) and i restore contact list from backup file, my problem happens..
from my backup file, i got 800++ contacts, but on my phone there was just 124.! where's my other contact from my previous phone books..?
thanks

Open your BlackBerry Address Book > press the Menu key > Filters.
Are any filters checked... if so, UNcheck them.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem in curve 9320 after software update

Hi, i had updated my curve 9320 with new software as recommended by blackberry desktop software. After the update i am facing many issues after software update:
1. whenever I am trying to make a call or opening any message my phone power suddenly goes OFF and not starting till I pullback the battery and re-inserted.
2. Some time automatically its battery got heated up and there is discharge of battery, but when i pull back and re-inserted battery it becomes normal.
3. Email setup is not working, I am not able to add any email account. whenever I am clicking on email setup there is no reaction.
please suggest what to do. I tried to go back to download old software but I am not able to get it anywhere online.
regards
iftekhar

Hey iftekhar,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

HT2573 I am using macbook pro with update of 10.7.5...I am not able to authorize my digital signature. It is showing crypto service provider is missing. I am in a big problem. plzzz help me out....thanx

I am using a mac book pro version 10.7.5..I am not able to authorize my digital signature.It is showing crypto service provider is missing. I am in a big problem . plzzzz help me out. Thanks

You have 10.6 on that machine, I suggest you stick with it for performance, third party hardware and software reasons as long as possible.
Consider 10.8 (not 10.7) when it's released, because 10.7 and 10.8 will require a new investment in software and newer third party hardware as it requires newer drivers the old machines won't have. (forced upgrade because of software, really nice of them)
http://roaringapps.com/apps:table
Far as your Safari problem do these things until it's resolved:
1: Software Update fully under the Apple menu.
2: Check the status of your plug-ins and update (works for all browsers) also install Firefox and see if your problems continue. You should always have at least two browsers on the machine just in case one fails.
https://www.mozilla.org/en-US/plugincheck/
Flash install instructions/problem resolution here if you need it.
How to install Flash, fix problems
3: Install Safari again from Apple's web site
https://www.apple.com/safari/
4: Run through this list of fixes, stopping with #16 and report back before doing #17
Step by Step to fix your Mac

BB Curve 9320 Internet Service (big) Problem

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