BB Curve White Screen Problem

Hi,
My BB curve 8900 cannot boot up. There is a white screen and clock runs forever. I downloaded an application from Worldmate yesterday, and the handset worked fine. All of sudden, it showed "Cleaning Memory" and ever since it has been showing a white screen with the clock. I even tried removing the battery, the memory card, etc to re-boot, but its not working.
I use the Blackberry Desktop Manager ver 5.0.1.
Please help.
Nav.

Sorry for the late reply my BB had water damage so it was in rice for the past 48 hours and outside work I had no connectivity. Did you put in the device password that is being requested? Also have you done any software upgrade or not?
If you have not done an OS upgrade you need to download the latest OS version for your carrier. If you changed carriers there is another way to load software without using desktop manager or removing the vendor .xml file. First thing first, there is a post with a solution as well that you might need to look at before proceeding:
http://supportforums.blackberry.com/t5/General-BlackBerry-Smartphone/Upgrade-OS-on-phone/m-p/39417#M...
Is the computer managing to read the device? If so you might need to by-pass the desktop manager and load software directly.

Similar Messages

Trying to update OS to fix White Screen problem.

Hello, I have had my Blackberry 8520 on a Virgin contract for about a year and a half now. Recently it has started randomly just changing to a black white screen that won't allow me to turn it off or perform any functions. The way I temporarily fix this is to plug it into the charger which acts like a reboot and brings it back to normal (pulling the battery to reboot it just restores the white screen after loading). In trying to find the resolve to this problem, which I haven't yet, I rang the Virgin helpline who told me to update my OS. I currently have the version 5.0 Bundle 1096 and I am trying to update it to the 5.0 Bundle 1168. I have been having increasing problems with trying to do this. I updated my desktop software for Blackberry but updating through this software always brings up the message at the install stage (after backing up my data) - "An error has occured while downloading software for your device. Please verify your internet connection or try again later, if the problem persists." My internet is working fine and I have tried many times to update through this way. I have also tried updating through the blackberry website "web based updates area" that brings up the same message. Looking through over message boards, I tried the attempt at updating through the LOADER.EXE way. However after trying to download the OS manually to my computer, which my internet explorer thought was dangerous, it came up after with another error message - "Error 1335. The cabinet file 'Data1.cab' required for installation is corrupt and cannot be used. This could indicate a network error, an error from reading from the CD-ROM, or a problem with this package.' I am now out of ways to try and update my Blackberry and have no idea how to solve the white screen problem. Any help would be much appreciated. Karen x

Just to specify the final type of the updating I tried was following the instructions on this links - http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html I choose Europe, Virgin Media, Blackberry curve 8520. I got the software on to my computer and the error message that came up, appeared after choosing language and agreeing to the terms and conditions and starting the installation. Sorry about the big clump of writing; the post removed all of my paragraphs when I posted it. New to this! And need help! Thanks x

Chrome White Screen Problem

Hi,
Thanks for reading - I really don't know where to go with this problem. I have searched and googled but can't seem to find a good answer. Problem is intermittant but applicable specifically to chrome browser loading the site I am developing.
http://www.caitlinmaloneystudio.com/
Should bring up a login when you go to that site. However in Chrome It seems to be loading something and then I just get a blank white screen. Sometimes it loads but if you then hit refresh it will bring you to a blank white screen instead of reloading.
Also interestingly if you are staring at the white screen, if you double click, click drag click around alot on the page it will come up kind of like its there but not being displayed.
this problem only displayed in Chrome -- IE, Firefox, safarii etc. all OK.
any ideas welcome. Perhaps my HTML is bad? I can't believe that because when I use the raw-HTML output from a publish in CS5 It is still giving me this behavior? Also others have had this problem with my site so it isn't just my browser/computer combo.
What can I do?
Thanks and Best Regards,
Tom

Just incase someone else is having this problem. The solution is to use Javascript option to do your loading of SWF. For example I was just using a flat <object> embeded in HTML which was giving me problems. You can check "check Flash player version" under HTML publish options and this changes the output to a javascript version, which depends on swfobject.js (generated by flash). Using this mode, I now no longer have this white screen problem.
Cheers!
Tom

Hi i have a white screen problem with my macbookpro mid2009 15".I installed a ifixit battery and i think it screwed up one owc ssd drive.I just installed a new one and at 13min battery left it shut down and then all i got was a white screen...

Hi i have a white screen problem with my macbookpro mid2009 15".I installed a ifixit battery and i think it screwed up one owc ssd drive.I just installed a new one and at 13min battery left it shut down and then all i got was a white screen...I tried every feasible command and all i got was some more white lol.I dont have my tools to open the case right now but do you guys think my cpu board is done?

Have a look at this help document for suggestions that you haven't tried yet:
http://support.apple.com/kb/TS2570

N80 white screen problem

Has anybody yet come up with a solution for the white screen problem on the N80, mine is doing it more often than not now, very annoying! I think I have the latest firmware V4.0632.0.38

Can you describe with some more detail? Which model MBP do you have (e.g. 15" late 2011)? Are you, as your profile indicates, still running 10.8.1 or have you upgraded to the latest version of 10.8.2?
Need some more information before we can offer any help.
Clinton

White screen problem (but iPod is somehow working)

Hi,
I've got a white screen problem on my 60 GB 5th generation iPod Video here. When I turn on the iPod, the screen is bright white. The iPod is not recognized in iTunes, Mac or Windows. If I reset the iPod (menu + select for 5 seconds), the screen is switched off - no Apple logo or something and after a while, it's bright white again.
I'm also able to put it in disc mode (menu + select for 5 seconds, as soon as the screen is switched off, change to play/pause + select). The screen is not as bright as before and the iPod is recognized in iTunes and as removable drive now. Within iTunes I can for example sync some contents on it. But if I try to restore the iPod everthing is ok until restart - the iPod changes to bright white again and is not getting recognized in iTunes again.
I can activate diagnostic mode (menu + select for 5 seconds, as soon as the screen is switched off, change to rewind + select) - change in screen brightness and the iPod beeps.
I even installed (and removed) Rockbox - no errors.
Somehow I think that I have two problems:
The screen is somehow defect since it does not show anything. Wouldn't be any problem since I want to use the iPod in the car and it will be remote controlled. So I basically don't care about this.
On the other hand, I think it is not working properly because it was not successfully restored. I'm afraid that there are some kind of instructions on the screen (that I can't read) and that the restore-procedure is just not finshed. Is there anything that one has to do after iTunes tells me that the iPod is going to be restarted?
Any other hints on this?
Thanks in advance,
Ralph

Update: In the meantime, I even managed to (blindly) do a reset via diagnostic menu. So disc mode and diagnostic mode seem to work fine. Just normal mode doesn't ...

Curve 9300 White screen problem, PLEASE HELP!

Hi guys, so basically, I've been having this problem for a little while now of which my phone freezes at a random stage, white screens with the red LED light ON and reboots itself. I have tried several things from this forum so far.
I have backed up the phone on desktop manager
I have re-installed the OS twice now, (downgrading OS's)
I tried to use the phone without the memory card or SIM in, I used an app called 'kik' for a little while, but eventually as suspected it froze, white screened and the issue persisted.
I can easily text one person on the phone, but as soon as I receive a text as I'm typing it freezes the phone, white screens, reboots. Back to square one.
Something you may need to know is that a while ago, I was in a storm, the phone did get slightly wet, and it did actually stop working. I placed it in a tub of rice for the night, and hey presto it worked again, was happy with that, but from just about a few days after it was working fine, it started doing this.
Is it the water damage creating this problem, if so would a repair store be able to fix this problem for me?
The phone is in a tub of rice again right now, doubt it'll make a difference though.
YOUR FEEDBACK WOULD BE GREATLY APPRECIATED, THANK YOU!

Hi and Welcome to the Community!
While the rice trick is good, only waiting 8 hours ("for the night") is dangerous...typically, waiting 5 days in the rice before applying any power is needed, and even then there are no guarantees. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
From what you describe, I would deduce that the 24 hours in the rice was not long enough, and corrosion continued internally, exacerbated by the application of power, eventually resulting in complete failure.
As for if anyone can fix it...at an internet distance, that is impossible to say. Only in-hand evaluation by a qualified BB hardware technician can provide you with a proper evaluation and estimate.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve - white screen

Hi
I have a Blackberry curve, if not mistake the 9800.
i was charging it and all of a sudden the i see that the screen had gone white.
I removed the battery put it back the screen still remains white.
since it has a password i cannot unlock it.
whats the best option to get it back as normal.
It has been used very safely , no problems except for battery draining out fast. Other than that it looks like a new piece, coz i take good care.
Guide me how i could get it back working
Thanks
[email protected]

Hello jpkurian
White Screen may appear because of a hardware issue or a poor Battery , As you already mentioned that your Battery drains out very fast which is a symptom of a poor battery . Can you arrange a Good fully charged BB battery to test it on your device , it will reveal if the problem is within your device or the battery itself.
9800 is a Torch model !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

White screen problem after updating to 1.1 firmware

My 2G iPod Nano worked fine with 1.0.1 and 1.0.2 firmware but after updating to 1.1 I get white screen everytime I turn it on after longer period of time. Turning the iPod off and then right back on makes it work again. I have done restore 3 times without effect. I even removed the firmware files so that iTunes downloads them again when doing the restore but that didn't work either.
Should I return it or wait for new firmware? Has anyone else had this problem after updating to 1.1?

Disconnect iPod and close iTunes.
Firmware files are in "Documents and Settings\username\Application Data\Apple Computer\iTunes\iPod Software Updates" folder.
You should still have the 1.0.2 files named "iPod_19.1.0.2.ipsw" and "iPod_19.1.0.2.ipsw.signature" in there if have you upgraded from 1.0.1 version.
Remove 1.1 files from the folder so that only those to files are in there.
Disconnect from network (I switched off my wlan) so that iTunes can't download the new version. Connect your iPod and do Restore, iTunes will now use the old firmware files because it can't connect to the internet.
Fujitsu Siemens Amilo M3438G Windows XP

Nokia 5220 WHITE SCREEN PROBLEM *Help plz*

hello guys ... my phone's (5220) screen has gone White ... !! i have absolutely no idea what the problem is ! i took out the battery and put it back again .. but when i turn it on ..after the nokia logo the screen goes white again !! i cant do anything except for looking at the white screen...! the phone doesnt even turn off until you take out the battery !
I tried to connect it to my PC (via data cable) but the phone does not get connected with the PC suite !! PLZ HELP ME !!

Jimmyireland is right - anything that you could do yourself requires the phone to at least boot up properly, at the moment your phone is like PC with no Windows involved, it can't find its OS to start.
The 5220 is a series 40 phone, there is facility for a forced reboot, it needs its software to be reflashed which is why you need the Nokia service point.

Nokia 5220 WHITE SCREEN PROBLEM *HELP*

hello guys ... my phone's (5220) screen has gone White ... !! i have absolutely no idea what the problem is ! i took out the battery and put it back again .. but when i turn it on ..after the nokia logo the screen goes white again !! i cant do anything except for looking at the white screen...! the phone doesnt even turn off until you take out the battery !
I tried to connect it to my PC (via data cable) but the phone does not get connected with the PC suite !! PLZ HELP ME !!

Hi ahmadace360,
Have you performed any sort of software update before this happened? There are two possible things:
1) Software problem - either by corrupt firmware or failed update.
2) Hardware problem
Fixing any of these would require you to send the phone to the Nokia Care Center.

8520 Curve White Screen

My daughter's 4 months old 8520 Curve went to white screen.
Keys work.
Red Light flashes.
Battery Pull
No difference.
Desktop Manager recognised BB including identifying the the PIN and a full back up run.
Ran a complete wipe and OS reload from Desktop Manager.
No Difference.
Ran:
"If your BlackBerry stays powered off with a black or white screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
No difference.
So unless you can suggest an alternative I am going with a hardware defect and a repair/refund??

My daughter's 4 months old 8520 Curve went to white screen.
Keys work.
Red Light flashes.
Battery Pull
No difference.
Desktop Manager recognised BB including identifying the the PIN and a full back up run.
Ran a complete wipe and OS reload from Desktop Manager.
No Difference.
Ran:
"If your BlackBerry stays powered off with a black or white screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
No difference.
So unless you can suggest an alternative I am going with a hardware defect and a repair/refund??

White Screen problem - is there a SOLUTION?

I know that many, many people get the "white screen" with content purchased via Apple TV. I know that unplugging and rebooting the ATV works for me. What I want to know is why this problem persists and if there is a definitive solution to it. I'm connected via ethernet to my Airport Extreme, so it's not a network issue.
I'm just tired of the unplug/reboot way of doing things, and would love it if it JUST WORKED...

Not sure if you've tried a reboot by holding Menu and down button, rebooting to diagnostics, then choosing restart - this might temporasrily resolve the issue and prevent you juggling cables, but is slower and not a full fix. Though I'd mention in case you're not aware.
It would be worth telling Apple of the problem here - the more that do the more likely it'll be fixed:
http://www.apple.com/feedback/appletv.html

IPad white screen problem

see here --> http://www.youtube.com/watch?v=gMpM5mPQRpI
I have an iPad screen problem where the display is all white. It can only be put back by attaching and detaching the Apple Smart Cover (original from Apple).
Now the screen has a white "halo", it seems the white screen burned the LED or something.
I'll take this to the Apple shop later... but since this is Manila, it's just a "premium reseller", not an actual Apple store with Apple geniuses and technicians...
Smart cover is 21-days old. iPad is 14 mos old. iOS 7.0.4
Is there any fix without having to send it back? Unfortunately I think my ipad is out of warranty. I am in the Philippines.

Try resetting it. Press the home and power button down for about 10 seconds no then turn it back on.
Regards
J

Msi ge700 switchable graphics white screen problem

help me plssssss...... my msi ge-700 has wihte screen on the ati hd radeon 5730 graphics card. but when i switched it on the intel graphics, the screen works fine. When I plugged my laptop in an external monitor using ati gpu, it works fine. what should i do????? i disassembled my laptop, i plugged and unplugged the lcd connection several times, nothing happened. Still white screen on the ati gpu, but not on the intel gpu.
T_T

Based on the cross validation you did, it looks like either the build in panel or the cable has the problem. (so that's why a reconnecting isn't working)
I'd suggest to visit the nearby service center for a check.
Good luck!

BB Curve White Screen Problem

Similar Messages

Maybe you are looking for