BB Desktop App Updater-malfunctioning

Please Help me with this dear BB Community
It took some niffty bit of working out to get this screen print to you because the page here couldn't hold the word docx.file I originally screen shot, this is a double screen shot for anyone wanting to know.
First from the PC, then with the docx.file opened on the phone, bb screen shot app.
In the screenshot below (follow the arrow) is a picture of two BlackBerry Desktop Icons in the Quick Launch Toolbar.
I believe it is representing the updater, but when I go to open it up, nothing is happening and it doesn't open up into a dialogue box or anything.
I do not know if it at work or not and have tried to find out.
Is there a problem why it's shown itself here and am not able to start/stop or remind later why it is not opening for me.
Please if someone could guide me with this, because if my bb desktop app needs updating, am quite happy to proceed but don't know where to start.
Yours Sincerely
JTValerie
JTValerie

I need to add to this post an attachment with the dialogue report box that appeared.
This dialogue box appears after opening my Windows Live Mail App and BlackBerry Desktop App shuts down while tethering.
Rim.Desktop.exe. Application Error
Application has generated an exception that could not be handled
Process ID =0xefc (3836), Thread ID=0xf00 (3840)
Click OK to terminate the application.
Click CANCEL to debug the application
Monday
Dear BB Support Community
I have been back at my home and I use my BB Torch to make a tether connection as I find that I get continuous connection better than my dongle.
I know that the area am in does not have great reception as others to which I keep my provider informed of this.
I use Windows Live for all my important mail but have found that when I open this App either at opening or while working my connection breaks and windows has to assess a report to deliver back to Microsoft company.
I did receive updates for the desktop and I believe it's connection to my phone but this has not made any difference as this is the first time I have written to you using this PC I have also noticed that I have been receiving a notice twice to say My Request could Not Be Completed.
I know the PC am using is an old XP Dell Dimension 4400, with 37GB Hard Drive Space with 11GB left and RAM of 512MB and the full Kaspersky Internet Security, why would my BB Desktop App stop working and disconnect.
Please if someone can help please reply
JTValerie

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Anybody has Problem with CC desktop app update?

Hi boloco
here are some soultions, which helped me out on my first trouble:
CC desktop lists applications as "Up to Date" when not installed
Good luck (I have new problems today which could not be solved by one of those)

Hi, i purchased and downloaded the lr6 desktop app (update), and used my serial number from the email from adobe but it said it was only eligible for lr5. thanks, rich

hi, i purchased and downloaded the lr6 desktop app (updating from lr5, paid 80. for the update), and used my serial number from the email from adobe sentbut it said it was only eligible for lr5. thanks, rich

If you purchased an upgrade from LR5 to LR6 then after you enter your LR6 serial number, you will need to enter your LR5 serial number, unless LR6 finds LR5 on the computer. This also assumes that you've purchased the perpetual license of both LR5 and LR6, not a cloud license for LR5 which doesn't use a serial number for licensing. If entering a LR6 then LR5 serial number into LR6's serial-number area isn't working, then is there something special about the LR5 that would make it ineligible for an upgrade?

CC desktop app update 1.7.0.413 freezes Mac

..well just 12h in the c.cloud and this is my third visit to the forum to solve a problem.. haven't been here so often in all this years before while using Adobe products
I would like to work not to write posts in the forum..
After login problems on first login, then dreamwaver install and crash problems, it now the desktop application.
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follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

Why doesn't CC desktop app update work? Error 50.

I tried to update through the app when it told me there was a new update for Creative Cloud.
The update failed to install (Error 50) after downloading. Two different PCs with completely different hardware/drivers/configurations - same problem on both. I had to completely uninstall the app and reinstall, which negates the whole idea of the update process. What exactly is the point of an update facility if it doesn't work? I hear this is not an uncommon problem.
Photoshop CC and Lightroom are great, but the CC desktop app is garbage. Time to start from scratch with this one, Adobe.

Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Adobe desktop app updater is not working properly

Trying to update adobe desktop app but its giving me this popup
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Well... that says that you must use an ADMINISTRATOR computer account, not a simple user account
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Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
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Last time this occurred I seemed to get some loss of files.
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Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
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Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
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Hello,
2 days ago I initiated updates of CC apps from the CC desktop app as it notified me to do so.
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Hello Jean-Yves,
Adobe has provided these things: Creative Cloud Help/Troubleshoot download and install issues >>>
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
and (no longer) brandnew: Creative Cloud Help/App doesn’t open; progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
And if necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
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I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014). Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?

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the magic bullet seems to be —
After getting rid of any trace of CC Desktop App
Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
Install new download of AAM
Install new download of CC Desktop App.

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Helps help!

Without system information and otehr details nobody can advise specifically. as a start run the cleaner tool and try again:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

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07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************

This is actually the full text of the LBS workflow (the beginning was omitted from the original post).
07/13/14 12:42:40:107 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Starting LBS workflow*******************
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS launched in SELF-UPDATE mode
07/13/14 12:42:40:117 | [INFO] | | ACC | LBS | IPCWrapper | | | 11484 | Initializing Communication Channel with ACC with pipename: {F6EB1303-80E4-4C66-A7C5-00596AB0F809}
07/13/14 12:42:40:342 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | ACCC System requirements check passed
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product Sap Code not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet Version not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Applet ID not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product locale not specified in the product information file
07/13/14 12:42:42:002 | [INFO] | | ACC | LBS | ProductInfo | | | 11484 | Product name not specified in the product information file
07/13/14 12:42:42:003 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrap LBS is successful
07/13/14 12:42:42:013 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Bootstrapper Lock acquired
07/13/14 12:42:42:023 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | LBS Lock acquired
07/13/14 12:42:45:466 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PDM completed with error in downloading PIM with error 0
07/13/14 12:42:45:568 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | Successfully downloaded pim at path C:\Users\Bruce\AppData\Local\Temp\{B61FBBED-59CE-46F5-9434-F97602EF8723}\CCLBS\PDIM\Adobe PIM.dll
07/13/14 12:42:45:594 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | pim validation successful
07/13/14 12:42:45:654 | [INFO] | | ACC | LBS | WorkflowManager | | | 11484 | PIM loading is successful
07/13/14 12:42:45:664 | [INFO] | | ACC | LBS | InstallThreadProc | | | 3376 | Installing latest Adobe Creative Cloud
07/13/14 12:42:45:722 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: 'b1395ac2-b690-4c0c-b413-d463c2151798'
07/13/14 12:42:45:731 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid 'b1395ac2-b690-4c0c-b413-d463c2151798' is being sent
07/13/14 12:42:45:735 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:42:45:836 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:832 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35'
07/13/14 12:43:43:839 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '5ea7a9c4-bc9a-4636-b173-fab8bc23bf35' is being sent
07/13/14 12:43:43:844 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:43:889 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '24719e9d-510a-4795-a4de-77eee3b02aca'
07/13/14 12:43:43:944 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:43:945 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '24719e9d-510a-4795-a4de-77eee3b02aca' is being sent
07/13/14 12:43:43:951 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 10296 | HTTP Request Status code 200.
07/13/14 12:43:44:045 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:43:46:123 | [INFO] | | ACC | LBS | IPCWrapper | | | 3376 | Sent IPC packet to quit ACC with data: <message><name>QUIT</name></message>
07/13/14 12:45:46:360 | [INFO] | | ACC | LBS | ETS | | | 3376 | Event Guid generated is: '8a1e5a0a-be2c-4461-a5a9-6542c7c89652'
07/13/14 12:45:46:360 | [ERROR] | | ACC | LBS | InstallThreadProc | | | 3376 | ACC installation failed with status: 89
07/13/14 12:45:46:361 | [ERROR] | | ACC | LBS | IPCWrapper | | | 3376 | Error sending IPC packet to ACC: -4
07/13/14 12:45:46:366 | [INFO] | | ACC | LBS | ETS | | | 11576 | Event with guid '8a1e5a0a-be2c-4461-a5a9-6542c7c89652' is being sent
07/13/14 12:45:46:368 | [INFO] | | ACC | LBS | ETS | | | 11484 | Waiting for the async thread to get the task completed
07/13/14 12:45:46:371 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | GetIEProxyInfo - No default proxy present on the user machine
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11088 | HTTP Request Status code 200.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | HTTPConnector | 11576 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ETS | | | 11576 | Async thread is completed. Now exiting from function.
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ACC installation end with exit code: 89
07/13/14 12:45:46:494 | [INFO] | | ACC | LBS | ApplicationFacade | | | 11484 | ****************Closing LBS workflow*******************
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | LBSUtils | | | 8172 | Elevated LBS exited with return value: 89
07/13/14 12:45:46:502 | [INFO] | | ACC | LBS | ApplicationFacade | | | 8172 | ****************Closing LBS workflow*******************

Updating CC Desktop app always gives Error code: A12E1

Ok, this is getting really old. The fifth release of Adobe Cloud desktop app has come out since I purchased CC last December. Every time, the installer fails with error code: A12E1 (see attached). Again, I followed all the instruction regarding renaming the OOBE folder, first as admin user—then as root. The installer always shuts down and crashes the desktop application. I have a MacBook, Intel OS Lion 10.7.5.
Is Adobe ever going to fix this issue? I am tired of re-installing my Adobe Apps and presets every time the desktop app updates.

Hi
Try the steps mentioned in given document :- http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Also, share the update on the resolution.
Sarika

Installed apps have disappeard from CC Desktop app

I've run into some trouble with the last CC Desktop app update (thanks a lot Adobe) and have been attempting to trouble-shoot the issue. One part of this exercise has involved me uninstalling and then re-installing the CC Desktop app. In doing so, it has apparently lost track of the fact that I have four Adobe apps installed - it now lists just the one. I've tried logging out and back in again and also junking the OOBE folder to force it to rebuild my user preference & cache: no dice. I'm on Win7 x64.
Any suggestions on how to get my installed apps to re-appear in the CC app? Starting to wonder if re-installing them is the only way, but it seems overkill to have to do so.
Alternatively: just how useful is this CC desktop app really? I can use the Adobe apps without it, and can access the cloud storage via my browser. Do I really need this bug ridden application running in Windows all the time? Anyone getting by withoth it?
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Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

BB Desktop App Updater-malfunctioning

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