BB Desktop Manager can't quite connect

I can start DM and plug in my phone. It recognizes it as an 8330 and asks for the PIN. I enter the PIN and it successfully connects. The 3 tasks start. Read application config is successful, Read device system config is successful, but Read device service information starts and just sits there with the ball ping ponging back and forth.... for 30 min or more. I'm guessing it's hung.
Any idea how to kickstart this thing?
John
P.S. my device may be hosed; it's keyboard isn't working... which is why i'm trying to download new OS to see if that fixes things. Also, running DM 501 in VMFusion box on macbook pro.

Hello marsland,
What version of the Desktop Manager are you using? What desktop program are you synchronizing with (Outlook? Yahoo? etc)
Does the sync produce an error at all?
On what application does the sync hang? Calendar? Address Book? Memos? Tasks?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

When I login to Horizon View, it shows me the list of desktops to connect to. If I'm entitled to only one desktop then can View auto connect me to that desktop instead of me clicking on Connect?

When I login to Horizon View, it shows me the list of desktops to connect to. If I'm entitled to only one desktop then can View auto connect me to that desktop instead of me clicking on Connect.

Yes you certainly can.
Right click any desktop in the list > Settings > in the left pane select the desktop you want to auto connect to > check "Auto connect to this desktop".

Cannot get Desktop Manager 4.7 to connect to Storm

I have looked at the similar post at this location,
[url]http://supportforums.blackberry.com/rim/board/message?[/url]
and used its trick of connecting the Blackberry Storm *before* starting Desktop Manager 4.7. I enter my password, then turn on DM and I get a question of whether to use an old profile, so I say "cancel," i.e. no profile. It then freezes up, with a terminal and a Blackberry appearing on my Blackberry screen, and "working" on my Blackberry icon on my PC (Windows XP operating system), and the manager menu grayed out.
This Blackberry is for work and as such is set to be connected to its Enterprise server, and I am doing the Desktop Manager operation on my own PC (not the enterprise server).
I do this because I wish to transfer the rather comprehensive Outlook contact list from this Blackberry Storm to a second Blackberry Storm that is my personal one, which IS hooked up for my PC being its server, rather than the one at work.
Maybe there is another way to transfer files, e.g., with a USB drive?
Thank you for any advice you can give.

do I understand your need ?
you have one device that is linked to Exchange with BES. It works perfectly, and especially the contacts are synchronized in real time without requiring the Desktop Manager.
you have another device, and you want to synchronize some of the contacts that are in Outlook to your personal device.
If I were you, I would uninstall the Desktop Manager, and install it again, and only connect the personal device (at some point you have to say "I am using BIS").
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BB recognized by computer & Desktop Manager, but does not connect?

All right, I've scoured these forums and can't figure this out. Tell me if I've missed something.
Blackberry is recognized by my computer AND by Desktop Manager, but does not fully connect so I can sync. I can see it in My Computer, and the Desktop Manager does recognize the model of smartphone when it's plugged in. Both Windows, and Desktop Manager ask me for my password when I connect the USB cord. However, it just says 'connecting' in the bottom right, and never gets past that. When the phone is initially plugged in, the screen goes to the clock (normal), and flashes the 'connection' screen (BB and computer icons connecting with a cord). It flashes that screen twice then goes back to the clock. The Desktop Manager then just keeps trying to connect, until I unplug it. Both the computer and desktop manager recognize when I've unplugged it.
Running:
Windows 7, 64bit
Desktop Manager 6.1.0.35
Blackberry Tour 9630
This is a new computer. I was running Windows XP with Desktop Manager 6.1.0.35 previously, and it worked no problem, but that is no longer an option.
The goal is to be able to sync with Outlook 2007. Need very badly to be able to do this.
Did all the simple stuff:
Oh so many Windows restarts,
Blackberry battery pull, both unplugged and plugged into computer with Desktop Manager running,
Desktop manager reinstall,
plugged into every different USB port,
tried a different cord.
Went deeper:
BB USB drivers fully up to date
Turned OFF USB power management on all my ports in device manager,
Disabled USB selective suspend setting
Deleted my intellisync folder in appdata/roaming,
Turned off Windows UAC notifications,
Tried every combination of BB memory compression on and off, or mass storage mode on and off,
There might be more I've tried but don't remember. I've been searching the net for days now.
Please let me know if there's anything else I can try. This is a serious issue for me right now, I need to be able to sync with Outlook 2007.
Thanks in advance

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Desktop Manager can't find my device

I'm using Desktop Manaer v5.0 with a Curve 8530. Yesterday I sync'd my organizer data without a problem. Today I used Media Sync to upload some recordings to the device (via Windows Media). Desktop Manager recognized the device but also informed me there was an upgrade for Media Sync, so I accepted it. After the upgrade I sync'd my media with no problem.
But then, after disconnecting and reconnecting the USB cable, Desktop Manager was unable to find the device. I've tried all the USB ports and I used the Windows "Restore Previous Version" feature to restore the previous version of Media Sync. But it still can't recognize my device.
Any suggestions?
TIA,
- Jeff

Oops! I neglected to try a reboot ... that fixed it. (It's not like I'm new to Windows - I should have tried that before posting.)
So nevermind.
- Jeff

Bold 9000 on Mac Desktop Manager - Can't Remove Any Applications

In Mac Desktop Manager I go to applications and select the ones I want to remove. I get a message saying:
Validation failed because a module marked for update (net_rim_bis_lib) is not available on local disk
Then, it cancels the application removal.
I am trying to remove some applications that I loaded (QuickPull among others) that I think are slowing down my Bold. I have deleted them when on the Bold, but they still appear as loaded in the Desktop Manager. Ever since putting this app on my BB, I get many more clocks and it runs much slower. Thanks for the help.
I have done a battery pull for 10 minutes, but no change.
Richard

Not having a media card in your BlackBerry may affect your ability to transfer media files onto it. There is a file size limit of 2.86MB when transferring files into device memory. http://bbry.lv/9XNuy0
Have you verified that the applications you are trying to install are supported by your current wireless provider? Unlocked devices from one provider may not have full functionality on another network.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Desktop Manager "disconnected" and I can't get rid of the error message

I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
uninstalled it and reinstalled it twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
moved the cable to the USB port in the back (after trying both the ports in the front) of the computer
restarted the computer many times
hard booted the phone by removing the battery
plugged in, removed, and replugged in the phone.
Also:
The phone is installing correctly when I plug it in, but the software still doesn't seem to see it.
In the Device Manager, the BlackBerry is showing up under Portable Devices. Double-clicking on it gives me the reassurring "This device is working properly." message.
The Com1 port is working properly also, according to the Device Manager.
Double-clicking on the device manager icon to get the properties shows that the Com1 port is "disconnected" -- when I try to configure it it just pops back to the disconnected state.
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Thanks!
K
Solved!
Go to Solution.

Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after"

Uncaught error java nullpoint exception, email icons disappeared, application loader unable to back up data, desktop manager unable to connect

Model: Curve 8900
Provider: At&t
Platform: 4.2.0.108
I'm ready to throw this phone in the blender.... if I could only back up my data first. A couple of months ago the What's App application required an update. I updated it and ever since my phone has steadily had more and more issues. First, I kept getting this uncaught error message, shortly thereafter the 2 email accounts (both gmail) that I have linked to the account disappeared. The message icon shows that I have messages, but icons not there (I have tried the show all option). At one point the message icon started exponentially adding the number of messages until it got up to over 86,000. When I reboot the phone it goes back down and then steadily increases again... usually though it's more to 400 - 500 rather then tens of thousands. I have been trying to install updates and do a wipe of the BB so that I can start from scratch, unfortunately the application loader is unable to back up data. The desktop manager is unable to connect to the blackberry and indicates that an upgrade is required. I have tried doing the upgrade both directly from the phone and connected to the desktop manager, but nothing seems to work. If I try to upgrade the software directly from the BB, I get to the start download button and when I click, nothing happens. I have removed all applications except bberry app world and one game that I play, Pixelated Plus. Still nothing. Any ideas?

Do you want to save the messages?
If not (and I think they are the problem) open the Desktop Software > Device > Delete Data and click the "select Data" option. Select the Messages to remove. Complete the prompts and finish.
Then, return to backup the entire device, and see if that is possible to complete this time with no messages.
Now, once the back up is done and you have your data, you can disconnect the device.
Now, use BBSAK to wipe the device and subsequently load the new operating system.
**If you cannot complete the backup again above, you might have to do without it, OR you can use the Desktop Software to sync your Address book, calendar, memos and tasks to Outlook. OR, you can easily install and use BlackBerry Protect to backup your device over the air to RIM servers, then once wiped and the new OS reloaded, you can use Protect to restore the data back to the 8900. << This you should do regardless.
Good luck, post back here as you have questions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Desktop Manager 'Connecting' infinitely...

Greetings everyone,
I have been a BB user for sometime through my workplace and so when it came time to own a personal device I naturally gravitated towards Blackberry. I now own a 9870 and can say that it is a slick device, and had no trouble with any of the setup of the device itself.
My woes began when I installed the Desktop Manager on my home PC. I got the latest version of the desktop manager v6.0.2 B45 and installed it. I then proceeded to connect my device (selecting Charge only, which the information says it the correct setting for Desktop manager though I have also tried the others Media Sync and USB Mode), which BB Device Manager detected correctly, after the drivers installed themselves, and could see the PIN number and a 'Connected' time counting up.
Desktop manager launches, without error, and shows the green USB icon beside the name of the device. In the lower right hand corner of the software, it says 'Connecting' with a green activity wheel spinning, albeit slowly. It remains in that state indefinitely. (At the end of my ordeal I left it over night and awoke 5 hours later to find in in the same state with device manager showing it having been connected the whole time)
I have tried reinstalling the desktop software, rebooting, doing battery pulls, turning off power management for the USB port (A direct port on the PC, not a hub), trying other ports on the PC, running compatibility mode for the Desktop Software, forcing it to 'Run As Administrator'. I have probably forgotten some of the things I've tried as I spent many hours grinding this.
I KNOW the device is functional as is the cable as I have been able to connect it to my work laptop and it works perfectly as does my work Blackberry. I hoping that I have missed some minor detail or neglected some obvious setting like 'turn good mode ON' as I simply cannot think what else the problem could be.
I'm throwing myself at your mercy as I just don't know what else to try to resolve this issue. Any help would be appreciated!
For reference sake, my PC specs are:
Windows 7 64-bit, Home
4 GB DDR3
Intel I7 860
(Plenty of free HD space)
Solved!
Go to Solution.

I'm not sure if I did something wrong in posting my topic and thus it was neglected or if there is simply no one who has encountered this problem. I know their must be some people who use Bluetooth to sync their devices, and help on that would have been great.
For posterity sake, I bought an ASUS BT211 adapter and installed it using the chipset manufacturer's drivers, (Atheros) so that Windows could use it's native BT stack and be detected by the Device Manager. I was able to pair it using this method and the desktop manager IMMEDIATELY detected the connection and allowed me to sync and backup the device.
On a whim, I connected the USB cable I had had so much difficulty with and noted with some degree of elation that it detected and connected nearly instantaneously. I disconnected BT and can now connect and sync with USB without any trouble whatsoever.
I don't know what the precise problem was, but there was clearly something in the initialization process that was not working though USB what was not encountered through BT, and now that it is past that point, no longer hangs there.
Hopefully this information will be useful to some tortured soul who comes across it, or perhaps some RIM QA personnel, as I was unable to benefit from any other experiences.
Good Luck!

Blackberry 8800 closes the connection with the desktop manager

i have blackberry 8800... when i try to connect with the desktop manager 5.0 it connects flawlessly but after some seconds a message appears that your device has lost the connection with the desktop manager but even then the usb sign stil being showed infront of the battery indicatior... after some seconds of losing the connection, it connects again and disconnects again and this is goes on ....
i need help please
regards

please help me . is theres any solution to it. done battery replacment reset. but nothing happens

Easy guide to troubleshooting the Desktop Manager

"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
     Try different USB ports on the computer.
     Try a different USB cable.
The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
     Leave the BB connected to the computer and keep desktop manager open.
     Remove the battery from the BB while it is connected.
     Re-insert the battery.
Synchronize icon is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Synchronize option is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
     There must be a first name in the first name field and a last name in the last name field.
     Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
     Use desktop manager to reduce the range of days on the Calendar.
     In desktop manager, click on the synchronize icon.
     Click Configure Sync and select Calendar.
     Click Configure and select Advanced Settings.
     On the Date Range Tab, select one of the following options:
     Transfer all scheduled items
     Transfer only future items
     Transfer items within a range of days.
     Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize.
Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
Select a BlackBerry smartphone organizer application and click Setup.
Select a desktop organizer application and click Next.
Outlook needs to be set for Address book, Memopad and Tasks.
BlackBerry Wireless Synch needs to be set for Calendar.
Select synchronization options and click Next.
If applicable, select Microsoft® Outlook® options and click Next.
Click Finish.
Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
Click OK to close the Device application window.
Click the Synchronize link on the left side of the screen, and click the Synchronize button.
BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize and click on the Configuration tab.
Click Configure synch.
Select a BlackBerry smartphone organizer application and click Choose.
Select a desktop organizer application from the Available Translators list and click OK.
Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
Choose the appropriate operation from the following list:
Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
Click OK.
Click OK to close the Configuration window.
Click the Synchronize tab and click Synchronize now.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

suzukisteve wrote:
Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager Install Error 1904, nothing resolves...

I have been having the following problem the last few days. On my work desktop (WinXP x64) I installed the DesktopManager software without hitch, but on my home desktop (WinXP Pro SP3) I also keep getting the error message:
Error 1904.Module C:...GW.dll failed to register. HRESULT -2147220473. Contact your support personnel.
I am also getting the same error message for gwapi.dll, desktopsetup_pb.dll, and syncAE_pb.dll.
I am a very technical person so I had no qualms with trying the crackberry fix, but it didn't work. I was able to register all of the modules after the reset, but when I would open up Desktop Manager it would never connect to my Curve 8320 vis USB or Bluetooth. With Bluetooth it would recognize the phone and it would even pop up a message saying that it had "detected the device". It would ask if I wanted to connect and I would say yes and then nothing would happen. Another 30-60 seconds later it would pop up the same message saying it detected my Blackberry and asking if I wanted to connect. After about the tenth time of this loop I closed out the Desktop Manager. I uninstalled the software and deleted the program folders and then logged onto the "Administrator" account (my account is also an admin acct, but I logged onto the default admin account that is labeled "Administrator" by Windows). Upon logging into this account, I attempted to upgrade the Windows Installer 3.1, but it told me that I have a newer version and couldn't do that (WinXP SP3). So, I registered the atl.dll and tried installing the Desktop Manager software again (I'm installing v4.6 w/ Media Manager). Once again I got the same error messages. So I restarted and attempted to manually register the dll's again, and I'm now getting the error message:
DllRegisterServer in gw.dll failed.
Return code was: 0x80070005
So, to sum it all up, I've tried all six "resolutions" that RIM has at: http://www.blackberry.com/btsc/articles/963/KB03928_f.SAL_Public.html, and the first "workaround." The second "workaround" doesn't apply because there is no option to "ignore," there is only one button that is "Ok." I'm starting to get pretty pissed off by all of this and I'm ready to throw the **bleep** Blackberry out the window. I love the phone and it's capabilities, but if I can't use the capabilities then it's pretty much worthless to me... then I should have just gotten an iPhone or a WinMobile device. It makes no sense to me that the software will install just fine on my WinXP x64 machine at work and not on my 32-bit home machine. Usually it's the 32-bit progs on the 64-bit machine that cause problems. When is a fix going to come?
Here are my details:
BB Curve 8320, OS v4.5.0.52 (Platform 2.7.0.66)
DesktopManager Software v4.6 (w/ MediaManager)
WinXP Pro, Service Pack 3
Pentium 4, 2.80GHz
2GB DD400 Dual-Channel RAM

Hi,
Cleanboot your PC
make sure all firewall anti virus programs are off
Clean your windows temporary files
Start desktop software.
Please let me know how it goes!
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop manager sync

Hi there
Currently my desktop manager only syncs with my phone once when they connect via USB or Bluetooth. (Calendar, Notes etc.)
Is there any way I can set the frequency so that it syncs every hour or so? I don't see that option.
I am running version 5.
Thanks

Hi shaunjsmith,
The BlackBerry Desktop Manager can only be configured to synchronize automatically when connected or doing a manual synchronization. Unfortunately there is no option to synchronize periodically while connected.
Thanks!
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Desktop Manager Greyed Out & Inaccessible

This is a new problem with Desktop manager as I previously had access to it. When I plug my Blacbkberry in and start up Desktop Manager, the full BB Desktop Manager window greys out (inaccessible). The title bar is showing as connected, the server staus (at bottom of BB Desktop Manager window) is online, the actuve device is detected and my Blackberry PIN is shown is the connected device. However, since the entire Desktop Manager box is greyed out, I do not have access to any of the buttons, such as synchronize. When the Blackberry is disconnected from my computer, then I can access the buttons (i.e., the greyed out area is normal again). I followed the Blackberry Trouble Shooting guide online for when the synchronize now button is not available, including uninstalling and reinstalling the software and turning off the antivirus software. I also did all updates for Windows. I'm running Windows 98. Any suggestions? What causes this?

I am also experiencing a very similar situation. I have a Rogers 8310 Curve that syncs to my Win XP Pro laptop using CompanionLink to sync to my Goldmine CRM. I have the original Blackberry Desktop Manager Ver 4.2.0.15 installed. Up until this afternoon, the synchronization has worked perfectly ... never a problem.
During a Sync today, I inadvertandantly unplugged my Curve from the USB cable (forgetting that it was in the middle of a sync). When I plugged the Blacbkberry back in and start the Desktop Manager, the full BB Desktop Manager window greys out (inaccessible). This is the exact same thing as described below:
The title bar is showing as connected, the server staus (at bottom of BB Desktop Manager window) is online, the actuve device is detected and my Blackberry PIN is shown is the connected device. However, since the entire Desktop Manager box is greyed out, I do not have access to any of the buttons, such as synchronize. When the Blackberry is disconnected from my computer, then I can access the buttons (i.e., the greyed out area is normal again).
So, before I go on a fishing expeditition, I'd like to confirm the best course of action. I have a couple of questions:
1) Should I uninstall the Desktop Manager as per the recommendation below?
2) Should any other BB components be removed?
3) When reinstalling, should I use Blackberry DM 4.3 again or would this be the time to update the Desktop Manager Software?
4) If I should update the softward, which upgrade version of Desktop Manager can I safely use with this device?
Thanks for your help.
Herb...

BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

BB Desktop Manager can't quite connect

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