BB Desktop manager - sync not working both ways on new Tour

Events from BB will sync with Mac but if I put an event in iCal it will not sync with the BB.
Message: A SYNC ERROR OCCURRED. PLEASE RETRY SYNC during calendar sync
Contacts will sync both ways
Computer: MACBOOK PRO
MAC OS X: VERSION 10.6.4
BB Smartphone Tour 9630
v5.0.0.624
Desktop Manager software v1.0.4 (build 10) Currently says I am updated.
Worked the first time, when desktop override smartphone selected and appeared to worked for a couple of days then I started getting this error. I did initially check out all the syncing, with trial contacts and events and had no problems for those first few days.
I tried to FORGET DEVICE. Worked the first time, again when desktop override, but then stops working again and get same error message.
Only change was that I added another email account to the phone (mobile me account).
The main reason I went with BB over the other phones from my provider was to sync my calendars and contacts and now it is not working and I have only had the phone a week. So frustrated.
Thanks,

Hey raspes,
Welcome to the BlackBerry Support Community Forums.
When you're stating the BlackBerry Desktop Software is not able to find the calendar, do you mean it is not listed in the list of Calendars in BlackBerry Desktop manager?
Have you tried forgetting the device and then re-attempting the synchronization?
Go into Device>Forget Device.
Once completed close BlackBerry Desktop Manager and re-open and it will ask you to re-setup the synchronization and all calendars should be listed now.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Similar Messages

Screen Sharing not working both ways!

I have had screen sharing and back to my mac set up for ages between my mac mini and macbook. It worked fine until now. I can still connect to my laptop from my mac mini, but it doesn't work the other way, and the majority of the time i am using my laptop to connect to my mac mini.
please help me!

Same thing happening with me. I want to go from my Macbook to Macbook Pro and vis versa. But it will only go from MB to MBP not the other way. I set up both settings to the exact same thing. But nothing is working so far.

Play book will not power up and Desktop manager will not work

I just bought a PB, turned it on in the shop and it came up. i charged it up to 100%, but while trying to sync it with my BB Torch, the PB went dead and it has been replaced by two flashing red lights for the last four days now.
I have downloaded the latest Desktop manager and have been continously charging the PB for four days now.
If I hold down the power button the flashing red light stops. if I connect it to the wall charger the flashing red lights starts again.
If I connect it to the my laptop to update, it gives error message that it connot connect to the device.
If I click on update, it says there is no update available.
All I get is the flashing red red pause, flashing red red pause.
Am so so frustrated I feel like slamming the PB on the wall.
I tried to follow one suggestion that mention installing playbook drivers?????
Please I need help and assitance.

try this kb?
BlackBerry PlayBook fails to boot and displays flashing red LED in sequence blink blink pause
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Exchange Sync Not Working After Addition of New DC

We have several Iphones in my business that all sync Mail/Contacts/Calanders over the air. Everything had been working fine, until I installed a new Domain Controller to the domain (details below). I am sure it is just a small issue that is being overlooked, but so far it eludes me.
What we have (our environment)
*Exchange 2003 SP2 on a Win 2k3 server - we use OWA and Activesync - all on one server, NO frontend/backend setup.
*Original DC - Win 2k3 server with DNS and DHCP
*New DC added - Win 2k8 r2 with DNS and DHCP
The Domain Controllers Both replicate all information without errors and nothing has been changed on the exchange server prior to the addition of the new DC and the sync issues.
I am hoping someone could help guide me in the right direction here and maybe help me find the missing piece of the puzzle.
Thanks to all in advance!

Problem Solved.
After struggling with all the potential problems that a new AD/DNS/DHCP server could pose to my Iphone active sync, I then started checking my exchange server settings from top to bottom and found in the Virtual Directory I created for active sync, under the directory security tab and in the Auth and access control section that somehow the basic authentication check box was unchecked and the domain wasn't set.
How and when or if these settings changed is unknown to me, but the problem did not present it self until after I added the second Domain Controller to the environment.
Oh well, all is well now.

Sync not working with iTunes since new update 11.1.1.11

I'm not sure what Apple are playing at, Since the new update I have not been able to sync anything to my iPhone 4. I tried every single thing I could think of and also been reading on the various discussion boards.
Also has anyone else noticed that the iTunes store has been incredibly slow and sluggish for the past few months. I been on various windows machines and also my Macbook, the whole store has definitely slowed down, when you try to search or buy music. Finally I think the latest iPhone update looks and handles horribly. Shame Apple you are losing your mojo.....

Hello dmartins1977,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components, may have unintended affects.If you encounter an error while uninstalling, try repairing the affected component:
2. Verify iTunes and related components are completely uninstalledIn most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. To fully resolve these issues, manually remove any remaining iTunes-related folders listed below.On 32-bit and 64-bit systems:On 64-bit systems:
3. Reboot your computer.
4. Download the iTunes installer. When prompted to select what you want to do, choose to save it to your computer.
5. Install iTunes.
Right click on iTunesSetup or iTunes64Setup.
Windows Vista, Windows 7, and Windows 8: Select the 'Run as administrator' option.
Windows XP: Select the Open option.
Finish installing iTunes.
I understand that you have already uninstalled iTunes, but it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.

BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

Desktop Manager Has Stopped Working @ Processing Device Calendar During Sync Process

I have a BB 8330 and have an annoying issue....it sync'd with MS Outlook for about 2 months after i got it then I started getting an error inthe sync process "Blackberry Desktop Manager Has Stopped Working, Windows is shutting it Down"....this always happens at the exact same point inthe sync process..."Processing Device Calendar".
I've done everything, Verizon tech support...BB tech support...uninstall/reinstall...nothing has fixed it. I even deleted everything out of outlook and started over. The odd thing is that everything EXCEPT the calendar will sync....it's just when it gets to the "processing device calendar" is stops syncing and I get the 'DM Has stopped working' error and it closes.
I am going to scream if I can't get this fixed...it's been going on since last October!!
Any fixes out there?

Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

I am synching my ipad and iphone with icloud. Events put in calendar go to the iphone, but if i enter an event on the iphone, it does not go to the ipad. What do i do to get this to work both ways?

I am synching my ipad and iphone with icloud. Events put in calendar on ipad go to the iphone calendar,, but if i enter an event on the iphone calendar, it does not go to the ipad. What do i do to get this to work both ways?

OK Vicky, good clues...
See if this helps...
Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over. See if there are duplicates, should be one for Incoming & one for Outgoing.
Resetting your keychain in Mac OS X...
If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
http://support.apple.com/kb/TS1544

Does Sync works both ways (Android to PC)?

I've installed Firefox for Android for the first time. I logged into Sync, and pretty soon I could access all my PC bookmarks on my Android phone.
I then bookmarked a page on the phone, but I can't find it on my PC still (it's been several hours).
Does the Sync work both ways (Android to PC also)?

Important: Firefox Sync requires the latest version of Firefox. Make sure you have updated Firefox on any computer or Android device.

Desktop Manager will not recognise my Tour

I have seen many posts on this issue but have not yet found a solution that works for me
The Desktop Manager will not recognise that my device is connected - although the Blackberry Device Manager does, and the compter recgnizes the connection of the removeable disk.
I have completely removed the desktop program and the device manager and used regedit to remove all of the registry entries. The downloaded the most recent upgrade both from Verizon and from RIM. Installed the programs and every thing works - I can sync - the Desktop Manger recognizes the phone conection. All is good and I think I've solved the problem
UNTIL.......... I restart the computer. The the Desktop no longer recgnizes the phone and once again I can no longer sync.
I am using Windows 7 64 bit version. I have tried the following with no success:
Run Desktop as adminstrator
Run Desktop in XP compatability Mode
and of course the reinstall as described above.
I was a long time user of the Palm Treo and switched when Palm quit supporting it.
Is there no way to concect to someone with RIM product support without purchase of a hugely expensive made for big business support contract?
HELP - anyone - I am very close to tossing the phone in the garbage and purchasing a product that works as it is supposed to and that provides product support!!!!!!!

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Blackberry Desktop Manager does not show Media Manager

First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Solved!
Go to Solution.

mamapajama wrote:
First, let me say I am a NEW Blackberry user, my hubby and I both got new Blackberry Curves 8310 recently.
   When I installed the disc that came with the phone, the Blackberry Desktop Manager does not have the "Media Manager" as one of the choices, as was shown on all of the booklets and tutorials. I even re-installed the program, thinking maybe it didn't download completely the first time, but it still comes up showing only these 4:
         Synchronize, Backup & Restore, Application Loader, and Switch Device Wizard.......
All of the directions I've received show that I can easily add pictures and music simply by clicking on Media Manager, but it just isn't there.
Here is info about the installation disk that we received with our phones, supposedly the correct and latest versions . . ..
Blackberry Desktop Manager
version 4.3.0.17 (Nov.12 2007)
Device Communications      Blackberry Device mgr....4.3.0.7
                                         BBDevMgr   ................4.0.0.1
                                         RIM USB Driver.............4.0.0.2
                                         RIM USB Serial Driver.......2.1.0.4
Application Loader          Application Loader ..........4.3.0.13
                                     RIMProgram .....................1.0.0.35
Seriously, none of these really means a whole lot to me, I just want to click on something and have it work . . . I did try to "upgrade" to a newer version, and I got the message that the version I had was the newer one, so now what?
I have memory cards inserted in the phone(s).
I will appreciate any help with this, I'm really frustrated. I figured out how to move files manually, but I don't understand why it isn't showing up as illustrated in the instruction manuals and online tutorials.
Hi...
I can help you with the download link...
The link is here
When you get to the page that has the downloads, pay attention to which version your downloading as some have media manager (near bottom) and some do not have media manager (near top)
Let us know how your doing...
Do you have XP or Vista?
H.
+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Desktop Manager does not recognize USB Connection

I have installed the Desktop Manager for MAC (v1.0.2) on my MacBook Pro Snow Leopard10.6.3.
When I connect my Storm 9520 the Mac OS recognizes the media storage drives in the 'Finder'. I can copy files to and from the device media using 'Finder' but the Desktop Manager does not recognize that the device is plugged into the USB (yes I have tried both USB connectors).
file:///Users/Nigel/Desktop/WaitingForUSB.jpg

I have an 8310, Macbook Pro running OSX 10.6 and the BB desktop v 1.0.2 build 8. It recently stopped recognizing the USB connection as well. I was able to sync my BB with the MAC but can no longer do so. The MAC mounts the BB and I can access the SD card. What gives here?

Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
When I right click on the Desktop Manager Icon, I choose to run as Admin. Once it loads the splash screen shows. After a little bit (4-6 seconds) a small Icon appears in my systems tab at the bottom right of my screen. This stays for a little while and then goes away. After this happens the Splash screen hangs, and get a black border around it. If I click on the Splash screen it grey out and says not responding, prompting windows to ask me if I want to wait for the program or close. If I choose to wait, it will sit there and do nothing. If I close it will prompt windows to "look for an error" but has not yet been able to return an answer.
When I log into safe mode, Desktop Manager loads, but does not work well as only a bare bones set of drivers are enabled. If I turn off all but the non-essential services off using services.msc it will load, but again the services needed for it to run and the services for windows to be fully functional are not on at all.
I have attempted to turn off all but the Desktop manager in the start up, using msconfig, but that does not help either.
I am at my wits end here, and would really like some help with this. It loads up (desktop manager) on my Desktop, but I am unable to log that mammoth box around with me while I travel.
Thank you for your time and efforts, I will be very grateful for any and all help.

I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

SOLVED: BlackBerry Desktop Manager Has Stopped Working

Good morning.
Let me start off by saying I have a Dell laptop runing Vista 64 bit with 4 gig ram. I have Desktop Manager v 4.7 installed and has been working great synching my Outlook calender and my Blackberry.
Starting about a week ago, the synch process gets all the way to the end and I get a message saying:
"BlackBerry Desktop Manager Has Stopped Working" and I have the choice to "check online for a solution and close the program" or "close the program". When I click on "view problem details I get this:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 4.7.0.37
Application Timestamp: 49c1b7ab
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Any ideas?
Message Edited by The_Geek on 09-29-2009 06:51 AM
Message Edited by The_Geek on 09-29-2009 07:38 AM
Solved!
Go to Solution.

I found this on another site:
1.) Start the Desktop Manager software
2.) Connect the blackberry using USB Connector
3.) Select "back-up and restore"
4.) Select "advanced"
5.) Look at the list of information showing in the "device memory" window on your computer
6.) Select "calender all" and DELETE it
7.) Go back to the main screen and syncronize.
8.) Everything should work fine!
In essence it was a corrupt calendar data file on the Blackberry device, apparently.

Activity stream in CC desktop manager is not updated

Hello, the activity stream on the Home panel of the Adobe CC desktop manager is not updated. I'm logged, I sync, I reinstalled the Adobe CC manager. I use the same Adobe CC account on another MacBookPro OS X 10.10 and the activity stream in the Home panel is fine.
MacBookAir OSX 10.10.1, Adobe CC (2014), no firewall

I'm having the opposite problem. All those listed in the screen shot as "Install" have been installed.
Deleting OPM.db and downloading and installing CreativeCloudInstaller.dmg did not fix the issue.
Do I really need to delete all of my installed apps and starting from scratch?
david
Apps are listed as "Install" when they've already been installed

BB Desktop manager - sync not working both ways on new Tour

Similar Messages

Maybe you are looking for