BB Desktop Manager v4.7 error

I recently downloaded v4.7 for the desktop and was having issues so I removed it from my computer. I tried to reinstall but it won't let me. I am no longer getting the error code for the .msi file to be located, but I am now getting that "the wizard was interrupted before Blackberry Desktop Software could be completely installed. Your system at this time has not been modified. to complete installation at another time, please run setup again. Click finish to exit." Can anyone offer a suggestion on how to get everything completely uninstalled and then reinstall it with no problems? I know that it is still showing up in the Add/Remove program but won't allow it to be removed. Not sure what all I need to get removed. Also have BlackBerry Media Sync installed. Any help would be appreciated as this happened yesterday and I am still fighting with it to get it corrected.

Hi and welcome to the forums!
Try this procedure to cleanly remove the desktop manager from your PC and then reinstall the software.
Click here: Desktop manager clean uninstall
What is your PC operating system and what was the exact .msi error message?
Thanks,
Bifocals
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Similar Messages

Desktop Manager for Mac error message KB19454

Hi All,
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.
I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.
The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages.
Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1
Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
Thank you in advance for assistance.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
For your first issue, I cannot tell if you've yet worked through the referenced KB...if not, you can find it here.
For your second issue, I'm unsure...but perhaps this will help:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager: Must Close error

Hi all,
I've lurked around and tried to solve this, now I beg for assistance at the feet of the masters....
Simply, Blackberry Desktop Manager has worked fine since original install last November. Recently now, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close." Drilling down for more info it says "AppName: desktopmgr.exe    AppVer: 5.0.0.11    ModName: mshtml.dll ModVer: 8.0.6001.18812    Offset: 00209d2c"
BB Storm (VZW) and Windows XP desktop PC.
Further details --- the desktop manager will stay running until the BB is connected. Upon connection via USB the PIN number is displayed. Within 5-10 seconds the error box appears and the program stops. If the BB is connected before starting desktop manager the program starts, displays the PIN, then the error pops up after 5-10 seconds. Tried USB ports on front and rear of PC.
I've followed instructions elsewhere in the forum to uninstall the desktop manager and settings from the PC, then a fresh download and reinstall. No joy.
I use outlook 2003 (pop3 mail) and BIS. Again, this has worked fine until just recently.
I've installed the desktop manager on a different PC (identical hardware) and it runs fine and allows me to backup the BB, no error message. However that PC isn't my primary machine (with Outlook) that I need to sync to.
So --- what to do now?
many thanks
Solved!
Go to Solution.

Hi there!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start DTM and see what happens.
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Desktop Manager Music Sync Error

Whenever I sync my music to my Blackberry Torch 9800 with Desktop Manager, I keep getting an error. It never used to happen until one day I tried to sync my music and an error occurs after about half the songs were put on to the device. I tried many times after that, also uninstalling and reinstalling Desktop Manager and still didn't work. Please Help...

All I know is the error window was very vague. It said something like an error occured during the sync process.

Desktop manager gives unknown error

Hi when i want to sync my 9700 i am always getting the same unkown error message
DTM is version is 5.0.1.37
The 9700 is up2date as far as dtm is telling me.
Any help please.
Thanks
16:07:12.313: Create empty table C:\DOCUME~1\DICKKY~1.000\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 500
16:07:12.516: Empty table file C:\DOCUME~1\DICKKY~1.000\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.CFG\TABLES.ITB at .\startup.cpp line 519
Tue Apr 27 16:07:13 2010: Error Load System Failed - {02266525-0C89-4E67-9976-3BE0354A29BA}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {1F0B5BBF-18B8-4457-8D62-E15718C168F9}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {63B3C01E-5513-4449-9547-99905969FB65}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {A7266397-8FCE-495E-847A-13E56C5E5F56}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:13 2010: Error Load System Failed - {F64973FB-7CB0-460E-9DCC-36A023757617}.4584 at .\iluptbl.cpp line 245
Tue Apr 27 16:07:14 2010: Error 0x80043bf5.-2147206155.0 at .\desktopsetupbase.cpp line 936
Tue Apr 27 16:07:14 2010: Error 0x80043bf5.-2147206155.0 at .\desktopsetupbase.cpp line 1530

Hi and welcome to the forums!
We need details of your current setup.
Please list the version of your device OS.
PC model and version of OS.
Are you using a USB or Bluetooth connection?
Please read the following tips:
KB11247
Let us know how it goes!
Thanks,
Bifocals
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Blackberry desktop manager error code

Hey every body can write here that blackberry desktop manager 4.7 error code and problems..and why? cause- results -.....
Message Edited by melihlevent on 07-16-2009 04:21 PM
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Where to search BTSC
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Error Installing Apps via BB Desktop Manager

I get "Invalid Configuration" error every time I attempt to install any applications via BB Desktop Manager. The error tells me that the device does not have sufficient storage space to accommodate my selections. Here's the screenshot of the error, when only 1 app is ticked for installation:
The device is brand new, OTA installation works, and there's plenty of storage space.
Device info
Carrier: Maxis
Model info and OS version: Curve 8520 on v4.6.1.286
Apps and free space
File free before and after a battery remove/replace:
Before - 104604061 Bytes (100 MB)
After - 120812353 Bytes (115 MB) [deleted an app before reboot].
Did a battery pull fix your issue?
No. Same error occured.
Apps installed (OTA) and their version:
BB Messenger - 5.0.1.38
Facebook - 1.7.0.22
LinkedIn - 1.1.0.0
gTalk - 2.5.32
BlackBerry App World - 1.1.0.33
Enhanced Gmail Plugin -1.0.0.59
Can someone help me out here please?
DoriftoNaga
Solved!
Go to Solution.

Problem solved. Upgraded BB Desktop Manager to BB Desktop Software and applications can be installed over the wire.
DoriftoNaga

Help Needed w/Desktop Manager 4.6 & Outlook Calendar Synch

Everything was working just fine prior to my holiday break. Came back this morning and attempted to synch my BBCurve (running 4.5.0.81) with my Desktop Manager (v4.6) and it is just skipping over the calendar sync portion. No error message. Everything else is synching just fine. Deleted and reinstalled Desktop software -- that didn't work. Disabled calendar sync and re-enabled -- that didn't work. cleared the BB Calendar of all entries and now have no calendar entries on the device. HELP!

I deleted the Intellisync folder, and reset the Desktop Manager configuration settings and I received the following Intellisync error message:
The operation terminated unexpectedly while reading from Microsoft Outlook Calendar
Then I tried to sync just from Outlook Calendar to Device -- that failed
Then I tried to sync just from Device to Outlook Calendar -- that failed as well
Then I deleted Intellisync folder again and rebooted my computer
Successfully synced from Device to Outlook
Tried to sync from Outlook to Device and it appears to be running, says one moment please and nothing happens and it returns to the Desktop Manager with no error message. Grrrrr.....

Desktop Manager 'Connecting' infinitely...

Greetings everyone,
I have been a BB user for sometime through my workplace and so when it came time to own a personal device I naturally gravitated towards Blackberry. I now own a 9870 and can say that it is a slick device, and had no trouble with any of the setup of the device itself.
My woes began when I installed the Desktop Manager on my home PC. I got the latest version of the desktop manager v6.0.2 B45 and installed it. I then proceeded to connect my device (selecting Charge only, which the information says it the correct setting for Desktop manager though I have also tried the others Media Sync and USB Mode), which BB Device Manager detected correctly, after the drivers installed themselves, and could see the PIN number and a 'Connected' time counting up.
Desktop manager launches, without error, and shows the green USB icon beside the name of the device. In the lower right hand corner of the software, it says 'Connecting' with a green activity wheel spinning, albeit slowly. It remains in that state indefinitely. (At the end of my ordeal I left it over night and awoke 5 hours later to find in in the same state with device manager showing it having been connected the whole time)
I have tried reinstalling the desktop software, rebooting, doing battery pulls, turning off power management for the USB port (A direct port on the PC, not a hub), trying other ports on the PC, running compatibility mode for the Desktop Software, forcing it to 'Run As Administrator'. I have probably forgotten some of the things I've tried as I spent many hours grinding this.
I KNOW the device is functional as is the cable as I have been able to connect it to my work laptop and it works perfectly as does my work Blackberry. I hoping that I have missed some minor detail or neglected some obvious setting like 'turn good mode ON' as I simply cannot think what else the problem could be.
I'm throwing myself at your mercy as I just don't know what else to try to resolve this issue. Any help would be appreciated!
For reference sake, my PC specs are:
Windows 7 64-bit, Home
4 GB DDR3
Intel I7 860
(Plenty of free HD space)
Solved!
Go to Solution.

I'm not sure if I did something wrong in posting my topic and thus it was neglected or if there is simply no one who has encountered this problem. I know their must be some people who use Bluetooth to sync their devices, and help on that would have been great.
For posterity sake, I bought an ASUS BT211 adapter and installed it using the chipset manufacturer's drivers, (Atheros) so that Windows could use it's native BT stack and be detected by the Device Manager. I was able to pair it using this method and the desktop manager IMMEDIATELY detected the connection and allowed me to sync and backup the device.
On a whim, I connected the USB cable I had had so much difficulty with and noted with some degree of elation that it detected and connected nearly instantaneously. I disconnected BT and can now connect and sync with USB without any trouble whatsoever.
I don't know what the precise problem was, but there was clearly something in the initialization process that was not working though USB what was not encountered through BT, and now that it is past that point, no longer hangs there.
Hopefully this information will be useful to some tortured soul who comes across it, or perhaps some RIM QA personnel, as I was unable to benefit from any other experiences.
Good Luck!

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Remote Desktop Management service not starting. service-specific error: %%2284126209 - Event ID: 7024

Hi Forum members,
We have a client that has intermittent issues with RDS on a 2012 R2 server.
As an overview of the environment, the client has a single VMWare host support 2 x Windows 2012 R2 VMs one is the File/Print/Email server and the 2nd is the RDS server used to allow the client to run MYOB Enterprise. Both servers have the AD DS role and
DNS roles amongst others.
The 1st issue is that the RD Connection Broker shows the error: "The server pool does not match the RD Connection Brokers that are in it. and then "1. Cannot connect to any of the specified RD Connection Broker servers".
The above issue seems to be caused by the RDMS service not starting. When you attempt to start it, the service stops and the error in the title is logged in the "System" event log. Full transcript below:
Log Name:      System
Source:        Service Control Manager
Date:          21/01/2015 4:50:32 PM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      intentionally removed.local
Description:
The Remote Desktop Management service terminated with the following service-specific error: %%2284126209
Event Xml:
<Event xmlns="
<System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T05:50:32.129949400Z" />
    <EventRecordID>53721</EventRecordID>
    <Correlation />
    <Execution ProcessID="568" ThreadID="12436" />
    <Channel>System</Channel>
    <Computer> intentionally removed.local</Computer>
    <Security />
</System>
<EventData>
    <Data Name="param1">Remote Desktop Management</Data>
    <Data Name="param2">%%2284126209</Data>
    <Binary>520044004D0053000000</Binary>
</EventData>
</Event>
In addition in the "Application" event log, the following error is logged:
Log Name:      Application
Source:        MSSQL$MICROSOFT##WID
Date:          21/01/2015 5:24:47 PM
Event ID:      18456
Task Category: Logon
Level:         Information
Keywords:      Classic,Audit Failure
User:          NETWORK SERVICE
Computer:      intentionally removed.local
Description:
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Could not find a login matching the name provided. [CLIENT: <named pipe>]
Event Xml:
<Event xmlns="
<System>
    <Provider Name="MSSQL$MICROSOFT##WID" />
    <EventID Qualifiers="49152">18456</EventID>
    <Level>0</Level>
    <Task>4</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T06:24:47.000000000Z" />
    <EventRecordID>4228336</EventRecordID>
    <Channel>Application</Channel>
    <Computer>intentionally removed.local</Computer>
    <Security UserID="S-1-5-20" />
</System>
<EventData>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data> Reason: Could not find a login matching the name provided.</Data>
    <Data> [CLIENT: <named pipe>]</Data>
    <Binary>184800000E0000001F00000055004E0047004500520045005200410055005300530056005200300033005C004D004900430052004F0053004F0046005400230023005700490044000000070000006D00610073007400650072000000</Binary>
</EventData>
</Event>
I have been attempting to resolve these errors for some time, without success. I have read the many KBs and forum entries related to the above and applied a number of the suggested fixes, including the one which suggests to add the NT SERVICE\ALL SERVICES
to the "Logon as a Service" in the "User Rights Assignment" of the "Default Domain Policy" which is linked to the domain level, that both servers are objects of.
My question to the forum is, can anyone come up with a solution to resolve the above issues and all the RDMS service to start which will then hopefully resolve the broker error?
Regards,
David West.

Hi David,
If virtual machines on the server are Windows Server 2012, then it is not supported to install Remote Desktop Connection Broker on a Domain Controller.
More information for you:
Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012
http://support.microsoft.com/kb/2799605/de
Guidelines for installing the Remote Desktop Session Host role service on a computer running Windows Server 2012 without the Remote Desktop Connection Broker role service
http://support.microsoft.com/kb/2833839
If the VMs are Windows Server 2012 R2, I suggest you install RDS on a separate machine to see if the issue persists.
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Error message downloading BB Desktop Manager

For some reason I get a constant error message (not defined) when trying to download BB Desktop Manager.
Any advice ?

What version are you trying to download? V.5?
Try from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
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Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
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Desktop Manager "disconnected" and I can't get rid of the error message

I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
uninstalled it and reinstalled it twice - 2nd uninstall was a "hard" uninstall where I deleted the registry files by hand
moved the cable to the USB port in the back (after trying both the ports in the front) of the computer
restarted the computer many times
hard booted the phone by removing the battery
plugged in, removed, and replugged in the phone.
Also:
The phone is installing correctly when I plug it in, but the software still doesn't seem to see it.
In the Device Manager, the BlackBerry is showing up under Portable Devices. Double-clicking on it gives me the reassurring "This device is working properly." message.
The Com1 port is working properly also, according to the Device Manager.
Double-clicking on the device manager icon to get the properties shows that the Com1 port is "disconnected" -- when I try to configure it it just pops back to the disconnected state.
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Thanks!
K
Solved!
Go to Solution.

Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
Plug in your phone into your USB drive. Assuming your Blackberry is "seen" by your computer...
Go into the Device Manager on your computer (control panel)
Expand the Universal Serial Bus controllers item on the bottom of the list
Right-click on BlackBerry Smartphone and choose Properties
Click on the Driver tab
Click on the Driver Details button
You should see one driver. I saw two. The one the BlackBerry likes is the RimUsb one.
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
From the start menu, choose run, and type regedit to get into the Registry editor.
Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class
Click on: {36FCE60-C465-11CF-8056-4445535400000}
If there's an item on the right called "UpperFilters", delete it. (see pictures)
Hope this helps someone.
Karin
First pic: shows "before"
Second pic: shows full file path and "after"

BB Desktop Manager v4.7 error

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