BB desktop mgr software on 8520 demands unlock code to connect

I would like to backup my wife's unlocked 8520 (running tmobile). Her friend tried installing a app awhile ago (I don't know the details) and the result was that the blackberry deleted all it's data instead. Thought I'd install the BB desktop manager software (for Win7) but when connected it's asking for the 'unlock code.' Wifey is scared s---less that the moment I enter the unlock code, her bb is going to self-destruct again. And, of course, I don't want to be between her and the phone if that were to happen ;-). Can anyone tell if it's safe to proceed? Or, if not (or if questionable), is there any other way to backup/restore the phone's data? She has no data plan, btw. Just the $30/mo tmobile talk/text is sufficient for her purposes.
Thanks much for any help!
Solved!
Go to Solution.

Hi and Welcome to the Community!
It sounds like she's got a device lock password assigned to her BB. When that is in place, it is required when connecting to the PC to do anything with that BB at all. So, from the PC keyboard, you must enter the exact same password that she normally uses to unlock her BB on it's keyboard. Be careful, though, given the difference in the keyboards...many folks think that, on their BB, they are typing some specific characters for their passwords when in fact their password is something completely different...it's the actual characters of the password that are required, not just the physical keys on the BB keyboard that are pressed (the use of ALT and other key modifiers changes the resulting character on the BB keyboard).
If you enter it wrong, it should say so, as well as tell you how many attempts you have left (typically there are 10 attempts). If that happens, then you can always untether and enter the password on the BB keyboard (they are the same counter), watching closely then to see what the actual password characters are.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry Desktop MGR update

How do you update BB Desktop Mgr?
With or without my 8520 Curve phone attached to the PC, it shows "Blackberry Curve 8520" and it seems to show on the 'home' page all the 8520 data. It says software version 4.6.1.286 (assuming this is for the 8520).
Where do view/update the Desktop Mgr software version?
Thanking you

You may be confusing different things. There is only one Desktop Manager Software, and it is universal for all BBs. So the version of your device and the version of the Desktop Software are not linked. You see the version of your Desktop Software via the normal method in Windows -- via the "Uninstall a Program" link within the Control Panel.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Desktop Mgr Error Msg While Syncing

Hello all,
I have a BB Storm 9530 (all updated) and an using BB Desktop Mgr for Mac (iMac all updated). I am Syncing via USB with the standard Mac programs (Address Book, ICal, Media, etc.)
When Syncing, an error box appears when the sync icon is spinning/hanging by the Contacts. The BB Desktop software icon in the Dock jumps up. The error box (useless for troubleshooting) says "A Sync error occurred. Please retry the sync.) When I click "ok" the sync continues & finishes.
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Pat S, NY
Thanks in advance for any assistance!
Pat S., NY

Thank you for your reply. The sync process "completed" (went past contacts and through the media) but an error msg appeared that said that there was an error and that I should re-sync. I do not know if each/every item was successfully merged. I wish there was a way to know what the error was and what did not sync. I was hoping someone would have an understanding of the two log lines I posted. Thanks!
Thanks in advance for any assistance!
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Desktop manager software, v 4.7

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Solved!
Go to Solution.

You cann't change the setting from the installed application. Go to Start -> Control Panel -> Add Remove Programs -> BlackBerry Desktop Manager -> Change/Remove. Now modify the settings to open the application at will.
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I've got a T-Mobile Curve 8520.
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Solved!
Go to Solution.

Thanks, I didn't even think of looking there. (Sure feel dumb now! )
An error I see in the log states "INNER EXCEPTION: System.ArgumentOutOfRangeException -- MESSAGE: Specified argument was out of the range of valid values". The parameter involved relates to a path. It occurred to me that the problem may be due to my music library being stored on a NAS and not the local hard drive, so I removed that library and only used a music library on my D: drive (same physical drive as C: ), but the problem remained.
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I've attached the log to this post. Thanks for your help.
Attachments:
Desktop.txt ‏188 KB

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Solved!
Go to Solution.

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I've downloaded the latest BlackBerry Desktop Manager software, paired the the Blackberry and desktop and as soon as I press the Synchronise button I get a message from telling me that the Desktop Manager has encountered a problem and needs to close, plus do I want to tell Microsoft about this problem.
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What version of DM?
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https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
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Greetings, and welcome to the BlackBerry.com Support Forums.
Yes, version 4.7.
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Hello, I have a BB Tour that I use through Verizon.   I also have a BB bold 9000 that I use for work with another carrier.   Can I use the original destop manager software for both or do I /can I run the software for both on the same computer?

Yes, you can. Desktop Manager will know, when connected, which device it is you have connected.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Remote desktop client software not active

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Hi there I took new try at this and this is what finally solved it for me.
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Message was edited by: tindome
Message was edited by: tindome

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BB desktop mgr software on 8520 demands unlock code to connect

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