BB Desktop / Roxio Media Manager Problems

Seriously, how does anyone use this software? I'm using the latest 4.7 version. Connecting my Storm up to my PC (Windows Vista), the overall response time is so slow that it is almost painful to watch. Issues -
1. Checks for applications updates everytime I click on a function? Really? This just happened when I launched the application - why does it do it everytime I click on Add application, manage media, etc?
2. Roxio Media Manager - this is about the most painful piece of software I've ever used. Did anyone really QA this before shipping it? Slow, slow, and slow. No indication that it is doing anything after you click on an action. Half the time it doesn't do anything! Moving media files, pictures, etc should take this long. Even navigating the local file system shouldn't take 30 - 60 seconds to do.
BB - any updates coming? It feels like this was rushed out before it was fully developed....

Research shows:
1. (thanks to my friend John Clark for this instructional) To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.
1. Go to Control Panel >Add/Remove Programs.
2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:
A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
C) "Check for software updates."
Be sure number 3, "Check for software updates," is NOT checked.
2. Yes the Roxio software is buggy to me as well. I don't install it and life stays good. Use Mass Storage Mode enabled on your Media Card (Options > Media Card) and then you can drag/drop files from your PC to the Media Card as it will appear simply as a removable drive.
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Desktop Manager 5.0 and Roxio Media Manager hangup

Ok, I spent an hour researching posts on the forum, and not gettting anywhere.
Here is the specifics:
New Laptop with Windows XP-SP3
New Install of BB Desktop Manager 500_B28_Multilanguage
I use Sync to update my address book via Ascii one way.
Did that once. No Problem
Restarted my Laptop. Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.
I hit cancel, and it comes back.
Only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync
Try to remove either one and I get that "Installation in progress" message.
If there is a problem with 5.0 why is a newer version correcting it not out?
Several posts refer to doing a "Clean Uninstall" (KB02206) of Blackberry Desktop Software, Several posts refer to (KB19218) Windows Installer Cleanup.
Before I get started, Is there a real solution? If I do the Clean Uninstall and then again install 500_B28 am I going to hang everytime I start the computer while Installer looks for Roxio?
Would someone please help me.
Solved!
Go to Solution.

Twas obivous that I was going to get NO HELP from RIM, so I called my IT Dept.
Here is what I did so far.
Open Task Manager.
In Applications, right click on RMM install process.
Left click on Go to Process.
This step puts you on ISUSPM.exe
Left Click on End Process.
Click OK.
Go back to Task Manager, select Processes
find misexec.exe
Left Click on End Process.
Click OK.
Go to Add / Remove programs
Uninstall Blackberry Desktop Manager
Uninstall using REMOVE all User settings
after 15 minutes, it finally removed RMM also
I ran Windows Install Cleanup Utility (290301)
verified no Roxio programs or BB programs were on the computer
and restarted.
So Far, So Good.
Now I have to decide if I want to put BBDM on with or WITHOUT the MM.

Roxio Media Manager Install Problem

I get the following error message when I try to run Roxio Media Manager from the Desktop Software:
"MediaManager9Module has stopped working correctly.  A problem has caused the program to stop working correctly. Windows will close the program and notify you when a solution is available."
I have done a lot of reading about this problem and most of the time users just tell the poster to use their Blackberry as a mass storage device. If they do that they won't need Roxio Media Manager. I want to use the Roxio because I have a lot of pictures and it's easier to upload them to the blackberry using Roxio - it utilizes a split screen with your computer pictures on top and your blackberry folders on the bottom... then as you browse through your pictures you just say "Copy down" and the picture goes to whatever folder you specify on the Blackberry. I just got a 4GB stick to hold all my photos so believe me the Roxio technique is far faster for me. I have successfully installed Roxio on my work computer a Dell XPS - it was a trial as well. I had to uninstall everything and completely remove all "Roxio" files including the registry. This did not work for the Acer though which is my home computer.  Right now the Acer has 4.5 installed (Roxio Media Manager did install) but when I try to click to access Roxio I get the above mentioned error message.
There are obviously a lot of people out there with this problem and no answer from Roxio or Blackberry (I called Blackberry who passed me off to Roxio who wanted me to PAY.) I also tried contacting Roxio via email from their Roxio website - they said contact Blackberry... thus I get the runaround. I just got this Blackberry (it cost me $432.) you would think something that expensive would come with software that... I don't know, works. And if i didn't they would offer some kind of tech help here.  Totally pathetic.
Hoping somebody has some insight....
Sandy
Solved!
Go to Solution.

Uninstalling and deleting all folders/files and registry entries named, RIM, Research in Motion, Roxio and Sonic worked to get Roxio Media Manager successfully installed and running on my Dell. I had some “trial” version of Roxio on my computer that came with it when I bought it and when it expired it created problems when installing Roxio Medica manager.
That was not the problem and not the solution to get Roxio Media Manager installed and running on my Acer. I tried the above, but I kept getting error messages after restart upon installing Desktop Manager due to some Roxio problem (I just didn’t know what.) I would also get error messages when I tried to access Roxio from the Desktop Manager. When I installed Desktop Manager on the Dell I used “Run as administrator” for the install but I do not have to right click and hit “Run as Administrator” every time I launch that program on the Dell to get any feature of it to run correctly including Roxio. I do for the Acer – that was the problem… but it took some tweaking to get that to happen. When I right click and hit “Run as Administrator” on the Acer the Desktop Manager would launch and it was able to read my blackberry when I plugged it in off the main menu. But when I went to any other feature off the main menu, like Sync or Roxio, it would not read the Blackberry – in the top left corner of the program it went from “Connected” to “Disconnected.” It also crashed the program several times and I had to bring up the Task Manager to quit the program because it had become “non-responsive.” The only part of the Desktop manager (after trying repeatedly) that was able to still read the blackberry when I selected “Run as Administrator” was the “Add/Remove Applications” feature. After it starting “seeing” the Blackberry from the Applications part the program I was able to go into Sync, and Roxio with it still able to “see” the Blackberry. Then I was able to successfully run the Roxio part of the desktop manager.  Odd I know…
Both the Dell and the Acer run Vista Home Premium. There were 2 separate problems causing Roxio to not install or run correctly. Both problems should have been addressed by Blackberry or Roxio. As I mentioned, I just bought this Blackberry and it cost me $432 – I am still somewhat in shock that a product that expensive comes with software that is literally up to the user to figure out how to run. That there is no way to get Roxio or Blackberry to respond themselves with a fix for this common problem is unbelievable. That we the user have to spend hour after hour troubleshooting when we should be enjoying our new blackberry is pathetic. I feel like the company just said, “Here, you figure it out.” Nice, huh?
The Desktop Manager (including all its features) should be available to all Blackberry users… then each individual can make a knowledgeable decision as to which program, either Desktop Manager or using “Mass Storage Device” is the easiest or more efficient for them.
Hope this helps… just trying to pass along what worked for me…
Sandy

ROXIO MEDIA MANAGER - Desktop manager

Just got my Storm 9530! All is good except when installing Desktop Manager 4.7 the installation process stops when it tries to install Roxio Media Manger. near the end of the installation I get this window:
Roxio Media Manager Error 1402 Could not Open Key\comctlistview\ctrl1/clsid
and it backs out
I have tried several times to remove and install with no success. I have closed Norton utilities and windows firewall still got the same message. The SYNC portion is installed anmd working, but not the Media manager, which means I can't download photos form my PC. I run XP.
I also removed and reinstalled with Bell's version of the SW. No success either!
Bell was no help and said it's not their problem!
Can anyone help?
Thanks much
Message Edited by seafox on 03-13-2009 07:51 PM

Xandrex is correct. DTM can be installed without the Media portion and you can download media, photos, music ect, from your computer to the media card.
I don't give up easy and after being jerked around by Bell, I decided to see what Microsoft could do, since it looked to me like more of an OS problem.
Here is what MS came back with and it resolved the issue for me!
According to the error message, the most likely cause is that the current user account does not have the correct permissions to access related folders and registry keys.
I suggest we first try the steps below to reset the default permission on those folders and registry keys:
1. Save the attachment of the email to your Desktop.
2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"
3. Follow the instructions to extract the files to your Desktop. There will be two files (reset.cmd and subinacl.exe) extracted.
4. Double click the reset.cmd file
5. You will see a DOS-like window processing.
Note: It may take several minutes, please be patient. When it is finished, you will receive a message stating "Finished, press any key to continue".
After the above steps are finished, let's try to install Desktop Manager 4.7 again.
If the issue still persist, we need to temporarily uninstall Norton program via Control Panel->Add/Remove Programs and try again.
Your time and efforts are highly appreciated. Please take your time in trying my suggestions and let me know the results at your earliest convenience. If you need any other assistance, please feel free to let me know and I will try my best to be of assistance.
I look forward to your reply.
Best Regards,
Dolby [email protected]
Microsoft Windows Support Professional
I suggest that you contact MS yourself and get them to debug your problem. If you do by Email, it takes alittle longer but it's free!
BTW I verified the address and it's genuine MS Support.
Good luck
Message Edited by seafox on 03-26-2009 06:15 PM

Problem with Roxio Media manager

Hello,
I have installed v4.6 for my desktop manager and it the Roxio media manager worked fine for a couple times and now it tries to reinstall it everytime i use it?
1) Why is it trying to reinstall?
2) How can i fix it?

did you read the complete discussion that I linked ? there is just one file : the installer that is several megs. you can download the desktop manager with or without the media manager. The media manager is just a module inside the desktop manager.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Can't install or uninstall Desktop software and Roxio Media Manager has taken over

I had been having trouble with the Blackberry Desktop software crashing each time I closed it when I was done using it. This morning when I booted my computer I got an error message that said RoxWatchTray9 was unable to locate component. When I tried to close that box it attempted to install something but it just stalls. When I close try to cancel it just freezes. After while it tries to install again only to freeze again.
I figured the best solution would be to uninstall and reinstall the program but when I went into Add/Remove I discovered six listings for Blackberry Device Software for Blackberry 9530 smartphone, one for v5.0 and five for v4.7.0. I finally managed to uninstall the v5.0 at the top of the list but I can't remove the other five. I also can't reinstall the program. Roxio Media Manager continues attempting to force an install and is hogging my system resources. Any suggestions would be greatly appreciated.

Hi and Welcome to the Forums!
Try this process (you might have to do step 2 multiple times for each instance of what is showing in add/remove programs):
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/WIN7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again. You might also want to avoid Media Manager unless you really really need it.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager and Roxio Media Manager Soooo Slow

Desktop Manager and Roxio Media Manager are so slow. Why? Just getting them to open takes five minutes or more.

I'm glad I found this thread.
I loaded the Desktop Manager and Roxio Media Manager 2 days ago. It completely crippled my laptop (running Vista, 4GB RAM etc), which previously ran very well.
I suspected it was Roxio when I watched it take 20 minutes to install.
Worringly, my laptop was crippled without the Desktop or Roxio software being used. The response rate was once every 5 minutes, and when eventually getting to the Task Manager and looking at the Processes and Applications (a 15 minute job!), there was nothing untoward.
Having uninstalled them and rebooted, the laptop is back to its former glory so quite what Roxio was doing in the background, I have no idea. I won't be touching it again.
Matt
Message Edited by mjsulliva on 04-03-2009 05:13 AM

Desktop Manager 5.0 / Roxio Media Manager Fail to Install

I am getting error 1904 module when trying to install Desktop Manager 5.0 (see errors below). I am the administrator on this laptop (hpdv8130us).
I have tried the solution where you create a reset.cmd via notepad. Result was the same.
Also, I tried a clean installation and still receive the same errors.
If I hit okay to the errors the next step is that it tries to install Roxio Media Manager and that hangs after the progress bar is complete (I let it sit for 4 hours). When I go to cancel Roxio Media Manger, it also hangs there as well. The only to get past this screen was to enter task manager and end the "dumprep.exe" process. While this gets me past the hangs/freezes, when I start DM5 it works but when I go to start Media Manager, it opens but doesn't load, the computer still runs albeit slowly because Roxio is now using 85-95% of system resources.
Running Windows XP with the latest service pack.
These are the errors I receive when trying to install Desktop Manager 5.0
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gw.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\gwapi.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\desktopsetup_pd.dll failed to register. hresult -2147220473. contact your support personnel.
error 1904.module C:\program files\research in motion\blackberry\is71connectors\isgroupwise6.5.x\syncae_pb.dll failed to register. hresult -2147220473.
contact your support personnel.
Message Edited by qwick on 07-27-2009 05:21 AM
Message Edited by qwick on 07-27-2009 07:22 AM

Hello qwick and welcome to the forums!
It sounds to me like the installer is having trouble registering some required dlls. This article might help you out with this issue.
Also, do you know if you already have any Roxio Media Managers installed on your computer? Did you have a previous version of BlackBerry Desktop Manager installed and if so, did you uninstall it before installing this new one or install the new one without uninstalling the previous version?
hope to hear from you soon
-tg
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Roxio Media Manager Installation Problem

My Desktop Manager recently updated itself to version 5. Shortlly therafter I started to get error messages from Window's Installer trying to configure Roxio Media Manager and not finding a particular roxio media manager .msi file. This is a very insistent installation routine because no amount of "cancel" or rebooting eliminates the process. Very frustrating. The error message is prompting me for an alternate path to the folder containing the installation package but my browing is not finding it. Maybe it's somewhere else?
What do I need to do to either abort this installation or complete it? I really don't care either way, since I don't use Media Manager much. Thanks in advance for your help.
Solved!
Go to Solution.

If you don't use media manager, I suggest removing it entirely. In my experience it has caused issues with the desktop manager software. I would uninstall the desktop manager from your computer first. Uninstall the Blackberry Destkop Manager (DTM) using this guide: http://www.blackberry.com/btsc/KB02206
Then, Download Blackberry Desktop Manager over here (without media manager): https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Install it and hopefully everything runs fine again. Be sure to reconfigure your sync settings if you use them.
Cheers,
Kijana
Please remember to:
1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

Problem opening Roxio Media Manager

I cannot open Roxio Media Manager. It seems to open and then it stops and I get the message MediaManager9 Module has stopped. Windows (Vista) is looking for a solution. I then have to close the program. Has anyone seen this problem before? What is the fix?
Please help.
Solved!
Go to Solution.

I do not use Roxio Media Manager to transfer files from computer to BlackBerry and vice versa.
You can setup your BlackBerry and computer to interact without use of Roxio Media Manager.
Check this link:
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...

What is the problem with Roxio Media Manager??

I purchased my first Blackberry 8310 Curve on Black Friday. For some reason the Blackberry Desktop Manager installs and works absolutely fine. However when I open the media manager from Roxio the screen freezes and it doesn't even show my device. I have uninstalled cleanly and re-installed over a dozen times and can't get it to work. We also went and bought an updated graphics and sound card and have installed them. The Roxio media manager STILL freezes up and we have to shut it down.
I do a lot of Paintshop Pro and have those programs as well as other graphics software. I'm wondering if it is a software conflict? I don't see one. Or if the Roxio is a POS as someone posted before.
I have spent hours and hours reading everything I can online about it and can not find an answer anywhere. The main reason that I want the Media Manager is that I want to make my own ringtones....that's it! The rest I can do without it. Does the BB media manager have the capability to make ringtones?
Any help would be greatly appreciated. Thanks in advance!
Michelle
The computer I'm using is a server converted to workstation.
Intel Pentium 4; 3.20GHZ
1.50 GB RAM
400 GB Hard Drive
Windows XP Home Svc Pack 3
Windows Media Player 11
Audio Card: Sound Blaster Audigy
Graphics Card: NVIDIA GeForce 8400 GS
Solved!
Go to Solution.

on Windows, you can use any software to cut your mp3 for the part you want.
you can use mp3cutter or Audacity.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Roxio media manager in BB Desktop not recognizing/transfering to the device.

Roxio media manager in BB Desktop Device Manager not recognizing/transfering to the device.
Read some threads. Managed a cumbersome workaround by using Roxio to take songs from CD and transfer to MP3 format. Then using Explorer to drop into media card. Spent hours trying to figure out. Since I'm not very tech savvy, REALLY appreciate your help. Because I can't get any files from my PC to work. How I can convert WMA. WPL XLS DOC files so my BB can read them? Also, anyone with general info as to why emails I send to myself take days to reach my BB Curve 8330 while other senders come thru quickly?

hello,
too many questions in a single discussion. Please re-post one question for each topic. in order to keep this forum tidy.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem with Roxio Media Manager - Desparate for an answer

In order to get my Roxio Media Manager to work. Do I need to have access to the browser on my BB8300 Curve. I am not subscribing to the internet on my BB but I do on my computer. Could that be the reason why my Media manager is not working properly? I am desparate for an answer since I have photos on my Blackberry that I need edit and and sent off. What good is the camera if I can't take the photos off of it? I have tried uninstalling the software and then re-installing it. I still can't get the Media Manager to appear in Roxio. The one time I did get it to work, I start getting Runtime errors when I tried to bring up Media manager. Please help..All the rest of the icons..back/up, synch, etc is appearing..just can't get the Roxio Media manager to appear now.

Do you have a media card in your BlackBerry? If so, plug your BlackBerry in and enable Mass Storage Mode. Then just access the memory card from Windows Explorer. For what you want to do Roxio is overkill, and complicated.

Media Manager Problem

Here is my problem, I have installed BlackBerry Desktop Manager version 4.2, 4.3, and 4.5, (not at the same time, of course) and have been attempting to open up Media Manager on each version. On every single version it has given me the same exact error. When I click on the Media Manager icon in the Desktop Manager, a window pops up entitled "Format Loader: LoadImage" with the message
"Image file "file::C:\Program Files\Common Files\Roxio Shared\9.0\Common Resources\Shared\Generic\Images\About_RIM_Background.png" cannot be loaded".
After I click OK on that, another very similar window pops up saying
"Image file "file::C:\Program Files\Roxio\Media Manager 9\Resources\Default\Generic\Images\AboutMM.png" cannot be loaded".
After clicking OK there, the "MediaManager9 Module has encountered a problem and needs to close." window pops up, asking me to send the error report. I'm running Windows XP Pro with SP 3 if I remember correctly. My phone is the Blackberry Curve 8310 with AT&T
Things I have already done
-Reinstalled
-Repaired Installation
-Redownloaded
-Downloaded different version
-Tore my hair out
Anyway, please help. Thanks, much appreciated.
Message Edited by Moskvich on 08-01-2008 07:21 AM

Hi Moskvich!
Just to let you know first of all there is a know issue with XP and Roxio working together, as per the Tech
that I just talked to last night.
First of all, when you install, uninstall, install, uninstall, etc.... any program, you can run into a problem.
I would not try this at home unless you are really familiar with this step, because it WILL mess up your computer
if you do it wrong. Unless you know someone who has knowledge on it. Good Knowledge!!
: Because the program was installed several times you should, or have someone else, go into the registry and delete
all the files, AND O N LY the files that are associated with the Media Manager. Again, if you delete the wrong files it will
prevent that program from functioning properly.
Then restart the computer and reinstall one, and only one program.
Just an FYI: I also am having some problem with it freezing up and getting errors. But what I have found out is that
it works better if I shut down the Media manager first before I unhook the phone from the computer, or shut down the
Desktop Manager.
Also, be careful on what you are doing and not trying to do different things while using the M. Manger. It seems to
be very sensitive with other programs running.
Remember, this is not a fix. But may help. Every computer is different. There might just be a compatibility issue
with what you are running on your computer.
Hope it helps.
By the way, don't pull your hair out, you'll need it at a later date!!!!!!!!

Sync will Dell and Roxio media manager

My new curve will not sync with my Dell laptop. I understand there is a known problem. I have version 4.7 of Roxio media manager. Lousy product. Does anyone know how to fix? I want to sync my outlook contact file with my curve.

Moving this thread to the desktop manager board.

BB Desktop / Roxio Media Manager Problems

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