BB Desktop Software 4.5/Handheld OS 4.5 for AT&T Curve 8310

Does anyone have a BB Curve 8310 with AT&T and has been successfully able to upgrade to the desktop 4.5 and the O.S. 4.5 for the handheld? Is it possible?

If you downlaoded the V4.5 from another company's website, you will need to delete the vendor.xml file before you can install it. Keep in mind, that that version, if its not released from your carrier may cause issues with your clackberry, including from what I have read make your Blackberry a paperweight and/or fry your sim card. IE, it may void the warranty on your Blackberry since its not tested on your carriers service.
If your carrier does have it available, most carriers will have instructions on how to downlaod and update your Blackberry on their website.
New to a Blackberry? Check out http://www.discoverblackberry.com

Similar Messages

Blackberry desktop software cannot communicate with the connected device for the playbook

Hey whats up..... I'm new to the playbook and I'm having serious problems trying to connect my playbook with the blackberry desktop software. when i tried connecting it, a small windows popped up, saying "blackberry desktop software cannot communicate with the connected device.............. and if error to update". So i did. I'd already backed up the playbook the day before so it was ok when the small windows said, "all data would be remove and playbook would return to factory settings". I did all the procedures and the blackberry desktop software still wont connect to the playbook. I tried uninstalling the blackberry desktop software and re-installing it, but the same thing keep on showing up. So i cant access my playbook.
Can someone plz help me????????
PS... My Playbook is on OS 2.1.0.1088 and is 16GB
I tried the updating method 5 times now and uninstalling and reinstalling the blackberry desktop software 7 twice. I dont know what else to do, and also Is there another way i cant access the playbook?
Solved!
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Try this:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26904&sliceId=2&cmd=displayKC&d...
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Desktop software and windows 8

When I launch desktop software (6.0 bundle 2647), it does not find my Torch 9800. I am using Windows 8, 64 bit. How can I sync my Outlook with my Bberry??

HI and Welcome to the Community!
Please refer to this to be sure you've properly done what is required:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
Also, this might be helpful:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Otherwise, I would suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (though I've no idea how to modify the instructions for Windows 8), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, but those likely won't work for you given Windows 8. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error when configuring Desktop Software with Outlook 2007 Calendar

Hello,
I am trying to find some help for a problem I'm having with a Blackberry 8100. I would like to use the Desktop Software 5.0 in conjunction with Outlook 2007 (on Windows 7 64 bits) to sync the calendar between the device and the computer. Actually I pretend to change Lotus Notes (which worked perfectly) for Outlook 2007.
The problem appears during the configuration process on the Desktop Software. I go to the configuration wizard for the calendar, choose Outlook, select bidirectional syncronization and then after clicking Next a small window appears (it happens also with both one-way options).
The window has Error as title and no other text, just an OK button. After closing it the wizard goes on asking for which Outlook profile to sync with. Unfortunately, the drop menu list does not show any profiles, it is completely blank.
I've tried creating, removing and renaming new profiles helplessly, as the error windows appears again and no profile is listed.
How could I solve it? Any idea would be appreciated.
Thanks for your help,
Roger

Hey becgps,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing a detect and repair in Microsoft Outlook and then attempt to setup the configuration?
For more information about Detect and repair: www.blackberry.com/btsc/KB02403
Let me know if you experience the problem after this.
-ViciousFerret
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Removing blackberry desktop software

I recently started working at a new company, and the previous user had installed the blackberry desktop software. Unfortunatly i dont have a use for it so would like to remove it, I followed the instructions from http://www.blackberryforums.com/rim-software/25937-how-perform-clean-uninstall-reinstall-blackberry-... . Now when i start programs the blackberry desktop software randomly tries to start an install and i spend the next 2-3 minutes hitting cancel
Ive searched all folders for any research in motion folders which has come up empty. Any assistance to get this to stop would be greatly appriciated.
Dan

i figured out how to remove the pc software system.
here's what you do:
pop the user guide tools & reinstall everything. restart your computer. after that go to control panel, then add/remove programs. DO NOT TAKE THE DISC OUT OF THE CD-ROM YET! Then click on the change/remove. there's gonna be a pop-up that asks you what do you want to do. click on remove & just follow everything.
Hope that works! have a great day!

Removing Applications from BlackBerry Desktop Software: After deleting the app the app name still shows in BBDS

Hello,
I have installed multiple 3-rd party applications on my phone through the BlackBerry Desktop Manager. I am attempting to remove certain applications from the list.
Here is what I experience:
I click on Applications icon. BBDS communicates with the phone and then displays a list of native applications. I click on Install/Remove button. A list of third party applications are displayed. I de-select an application and the hit Start. The phone is restarted. I can confirm that the application is removed from my phone, however, the application name is still displayed under Install/Remove applications. I even clicked on the app and highlighted the application but there is no option to remove the app from the list. When I click on Edit the delete option is disabled. My goal is to remove the 3rd party application from the list completely. Please help!
Here is my system information:
System: Mac
OS: 10.6.8
BlackBerry Desktop Software (Version 2.3.0 (build 12))
My phone information:
BlackBerry Curve 8530
Carrier: Sprint

Hi Bessick
On your Device Homescreen go to Options > Device > BlackBerry ID > login with your BlackBerry ID ,After Login Open BBM and see if your BBM contacts are available .
Or if you have a previous backup then connect your device and run BlackBerry Desktop Software > Click On device > Restore > You can select your BBM contact list to from the list which you can restore back on your device.
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Desktop Software syncing to Groupwise 8

Do anyone know when the Desktop Software will support Novell Groupwise 8?

Thanks for the reply.
I assume the problem is for all Blackberry and Novell Groupwise users and not just those on the Enterprise Server.
I was not on the Enterprise Server before and synched via usb cable.

Does the Desktop Software v6 actually work for anyone?

I have been trying to get my desktop software to work, or more specifically to synchronize, for over two weeks now. I have tried all of the suggestions given me and still no luck. Does this program actually work for anyone?

KathrynB wrote:
9. see my posts in the thread "Unknown Error Reported" I really don't want to repeat it again to yet another person. I have tried getting help from Telus and have tried the "self-help" here, and have followed the directions in the other thread. I have been trying to get this sorted out for over two weeks and am very frustrated. I have never had a problem installing the software before or getting it set up.
If you have another thread already going, then there's really no reason to open a new one, is there? That just clutters up the forums and results in what exactly happened here...I saw your post, knew nothing but what you'd posted in this thread, and therefore had no way to know that all that other information is available in that other thread...I suggest you choose one thread to work in...you can use the "Report Inappropriate Content" link to ask the Mods to merge things together.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop software is not recognising my blackberry

Please help
After intalling and re installing Blackberry Desktop software many many times it is still not recognising my blackberry curve 8520, I am running off of OSX 10.6.8
Everytime I go to install it syas that another blackberry software has been detected but I have removed all programmes from prvious times, can it be somewhere hidden that I need to find and delete th appropiate files??
I feel that when I installed pocket mac sometime ago it is now causing this issue....
HELP
Many thanks in advance this is driving me mad
David

Hello badawimm
Currently which version of BlackBerry Desktop Software you have installed on your PC .
If you're having problem with startup , then you can perform a Clean Uninstall of our present Desktop Software :
KB02206 : How to perform a clean uninstall of the BlackBerry Desktop Software
After Uninstalling your can download the most recent version of BlackBerry Desktop Software from here BlackBerry desktop software , Also refer to this KB :
KB16236 : How to install the BlackBerry Desktop Software for Microsoft Windows
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Desktop Software will not Sync with Outlook

Hello,
I recently installed Blackberry Desktop Manager 7.1 for Windows on a PC and it will not allow me to sync with outlook calendar, memos and contacts. It will however sync windows Contacts, if I try to select the option to sync with calendar or memos it gives me an error that now compatible software can be found and to visit blackberry.com/desktop/docs. I am running Outlook 2010 32bit in Windows 7 with the latest Blackberry desktop software. I am not to familiar with Blackberry so any help would be greatly appreciated!

Well I believe I have figured out the answer to my own question, I ended up having to do a repair installation for Office 2010 and I was able to sync from outlook to the Blackberry.

How to take Contacts back-up - Blackberry is not recognised by BB Desktop Software

Hello,
My phone is Blackberry Javeline 8900. The desktop manager does not recognise my phone. Everything else is fine. It gets charged properly through USB. I connected other BB phone, the same software recognises it.
So do not know what to do. The issue is I need to back-up my contacts and which I am unable to do. Also, I need to transfer those contacts to my another android device (I have 2 phones). Please help.
Thanks.

Hello andoshi,
The following article will assist your with detecting your BlackBerry Curve 8900 smartphone within the BlackBerry Desktop Software on your computer:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone - http://www.blackberry.com/btsc/KB00125
We hope you find this helpful.
Thank you.
-FB
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Bluetooth Headset will not work following upgrade of PC desktop software

Recently I updated my laptop with the latest desktop software in order to allow synchronization between Microsoft Office 2010 and my blackberry tour.
The sync works!
But now that I have upgraded, I am having a problem with my bluetooth headset.
After syncing my phone to my PC over bluetooth, my bluetooth headset connects to the phone ok but when you try to use it no sound comes through either the headset ear piece or the phone.
So if you try and dial a number, the phone rings where you are calling but you cannot hear the ringing or the person on the other end once they have answered it.
To correct the problem you have to remove the battery from the phone. Then once you replace the battery and wait 5 - 7 minutes for the phone to re-initialize the headset works just fine. Until the next time you sync the phone with the laptop of course. Then the headset stops working again.
I have tried deleting all the bluetooth devices from the phone and re-connecting them. Does not help.
Anyone else seeing this problem?
This is my 2nd blackberry. My 1st was a Perl on T-Mobile. Never had a problem. But this tour from verizon has be a problem from the start. Think my next phone is likely to be anything but blackberry!

Hello ralpha,
I would suggest you back up your BlackBerry data and clear the Bluetooth Options database. Re-Pair your headset and try making calls again.
KB10167 will show you how to clear individual databases.
Let me know how you make out.
-HMthePirate
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BB Desktop Software will not launch

PC, running Windows XP - Upgraded to new BB Desktop Software. Was working for about a month. Now, Will NOT launch - getting Windows Error
Error Signature:
EventType : clr20r3     P1 : rim.desktop.exe     P2 : 6.0.1.18     P3 : 4cfdab9c
P4 : microsoft.practices.composite     P5 : 2.0.1.0     P6 : 4cfdaa3a
P7 : 12b     P8 : 50     P9 : sclhiaanmqhkf4zdfpvvwejkphnm1zuj
I re-connected to BB and loaded the "fix" versus the fuill version and still cannot load.
From the Windows Control Panel - Removed the BB Desktop Software and re-booted the PC. Re-Loaded the full Desktop Software from the BB website. Still NOTHING - except for the Windows errror.
Dead in the water. Cannot launch the BB Software to connect and synch BB Storm! iPhone on Verizon is looking better and better. Mid-February is NOT coming soon enough.
Help!

WaynePharm wrote:
OK Instead of dueling each other, the issue is my Problem. If you want to 'duel', please take it off-line.
No one is "dueling" , we are tying to fix your problem.
Re-stating my Problem:
1. I had loaded BB DM6 on a Windows XP PC about 3 months ago with no problems. In fact, it linked with all aspects of Outlook that I needed (Calendar, Task and Contacts). Yeah!! This did not happen with the 'original' BB DM that I loaded January 2009 when I bought the BB Storm from Verizon, but I lived with this short coming of BB. Built my calendar and contacts directly into the BB Storm.
So the original installation of the desktop manager software loaded in January 2009 did not correctly function with Outlook.
2. OK. So something happened last week and the BB DM6 will not launch without getting the error message that I put in my 1st Posting of this Problem.
"So something happened". We can only go on your description of the problem. If you have no idea what happened i couldn't possibly know. The only "guess" would be an there was an auto update to existing software or you have added software.
3. I went to BB and loaded the "Fix" for PC. Also, this did not Launch BB DM6.
4. Unloaded the BB DM6 with the Windows XP Control Panel "Remove Program". Re-Booted the PC. Then, went to BB and reloaded the BB DM6. Same error message and no Launch.
Try using the repair/modify option in the Remove Program function on the DM installation currently loaded on the PC.
5. I am far from the "Techie" that the respondants to this Problem are!! I am a SIMPLE End User of this BB Storm having mucho problems ... all of a sudden ... last week after using BB DM6 without the problems.
6. What can a SIMPLE, non-techie End User do? From the Respondants Postings .. I am reading about Loading Roxio for BB DM from the Roxio website? Also, reading about that the Unload from the Windows XP Control Panel, Remove Programs, is incomplete for the removal of the BB DM6. I am being directed to removing 'hidden' files/keys as directed in a BB Problem Solving Posting for the CLEAN Removal of BB DM6--- which is surely not written for the SIMPLE, non-techie End User!!
The error indicates a problem with some Roxio software. If you were using DM with Media manager prior Roxio was a part of that software, or you are running Roxio software.The Roxio information I gave you was to remove Roxio drivers not load Roxio software.
In your description of the January 2009 install there were problems with the install that were never correctly addressed. What we are suggesting is to remove all traces of the Various installation of desktop manager which includes editing the registry. That is why using Windows remove programs is not sufficient.
Once complete you will be installing a fresh copy of DM on your system, this will ensure that the DM software can correctly integrate wit both Windows and MS Outlook
The install procedure is SUGGESTED as the best resolution to your problem. Whether you run it or not is your decision.
7. In simple non-Techie language for this SIMPLE, non-techie End User ... what can I do to fix the problem and be able to launch BB DM6 from my Windows XP PC??
This is as plain "non-techie" as I can write it.
Thanks,
Bifocals
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Please help. USB-DeskTop software question

Hi,
Im in a crunch really bad and a freind told me about this and so far ive seen some AUSOME info and ausome generosity of helpen each other any way
have 2 questions one complicated . and i give thanks in much much much thanx in advance, ill even make u a free anything u want theme(pretty good at it)
1)is it possible to plug the berry to the pc and have it show up in my computer so i can juggle stuff around from sd card to device memory and back and forth?
i down loaded the usb and modem drivers eng (dm4.6 b13) that xandrex posted, and my phone settings i believ are right options-memoery on-no-prompt, yet it still is not showing up. it wasent even showing up when i had the desk top software on my pc. my first bold worked just fine like that then i got another one and it wont, i been tryen figure out for weeks.. pppppppppppllllleeeeaasssse help
2) ok keep in mind what i said in umber 1:::::::this is what i did to try to fix it.
      i got all this info from u guys
      A)first thing i did is download the driver that i mentioned in number one ,but did not install it right then
      B)then i followed the directions for properly uninstaleing the desk top software from this link .http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...    this was in mr BIFOCALS post.
      it had 5 or 6 steps and one of them was messing around inthe regestry.
      C)then i restarted my pc
      D)then i instaled the driver i quoted in number 1
      E)then i restared my pc again
      F)then i put the desk top software disc in to load onto my pc.and it wasent even 20 seconds into it and it gave me this message word for word"the wizard was interrupted before blackberry desktop software could be completely instaled........your system has not been modified.to complete insulation at anotyher time,pleasetry set up again"
i tryed this several times, and i have older cds with older versions and none of them would load all the same message, sooooooooo now im worst of than i was before. i not only cant get to my device memory still three my windows explorer, (ps media manager would not work either when i did have the software on here)now i cant even get the application loader which i use alot too. cause the software wont load.man im not a pc wiz but im not a retard either,the instructions were very very every well written, and went very smothly,except i was ent sure about were to put a space on a file that iwas directed to rename ,when i was deleateing everything. im a river boat pilot and my berry is my a big part of my life my connection to the world and my family 5 kids and my whole digital life haha thats funny to me.anyway i would really really appreciate any info or help anyone can send my way, and i will pay it forward . yall have a pretty tight site here, i been doing the crackberry thing but man yall have sum good info here                            thanks again   chris
Solved!
Go to Solution.

vibrations1 wrote:
bifocals
thanx for the help here are the info u requested:
1.my pc is running windows vista 32-bit
KB13187 How to uninstall or modify applications on Windows Vista including BlackBerry Desktop
2.phone is berry bold 9000
3.os for the phone is 4.6.0.167
4.sir i cant be sure how many times ive instaled desktop software on the pc ,cause ive had 3 different berrys,if i had to gues mabey 6 times,4 of those times in the last 48 hours.
You definitley need to run the clean procedure:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software.
Remove the other copies of the drivers here.
5.service packs????not sure what u mean im green a little Windows issues service packs for the OS
6.as of right now i uninstaled the driver i loaded last night and uninstaled the desktop software again,so as far as i know nothing is instaled right this minute;
I realize you would like to use DM 4.3 but there aren't any USB drivers for it listed.
I would suggest 4.7 download software and drivers here:
File name: BlackBerry USB and Modem Drivers_ENG (DM4.7b50).msi
File size: 14.238 MB
Date posted: 17-Oct-08
Download Software
Install and Cold boot the PC befoire installing the Desktop manager
Desktop Manager 4.7.0 B59 English - Without Media Manager
File size: 82.012 MB
Date posted: 23-Apr-09
File name: 470_b059_english_nomediamanager.exe
Download Software
7.i do have sum blackberry programs instaled that have to do with makeing themes here they are in case that matters
   A.plazmic 4.7
   B.black berry simulator4.2
   C.blackberry simulator4.3
   D.blackberry jde 4.2
   E.blackbery mds and email simulator
8. i have the 4.5 and the 4.6 and the5.0 drivers on my pc, but not instaled
Uninstall them, then install the fresh copy of the 4.7 device drivers
I have not yet did the clean uninstall (that yall suggested in that post) since last night. after i did all that last night,i installed the driver and berry would not show up on windows explorer,so then i tried to install desktop again and it left that message on my original post up top,so I restored my commuter and desktop was there again and working (I only really use app loader)    then I uninstaled it again.(not the clean way this time) and started installing and unistalling the drivers ,which lead to no prevail.            I would like to be able to use the app loader,and I would REALLY like for my phone to show up on my PC again so i can juggle my media around from SD card to device and all that stuff.
what would u suggest I do first sir?
I have desktop software cd's 4.3 and 4.6        I like the 4.3 version better one more fact (don't know if will help u) this is my second bold my first bold everything worked it showed up on windows explorer and desktop worked then it broke and I got another one and I changed nothing and this one will not show up on PC and media deal on the desktop software wont work,which I don't care bout that if it whould show up on windows explorer.
At the end of this install try connecting the Blackberry to the PC without Desktop manager running.
See if the device comes up correctly. If not run Windows update with the Blackberry plugged in. The
device should be recognized and the device drivers added.
Let us know how it goes!
Thanks,
Bifocals
than
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BB Desktop Software 4.5/Handhe​ld OS 4.5 for AT&T Curve 8310

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BB Desktop Software 4.5/Handheld OS 4.5 for AT&T Curve 8310