BB Desktop Software has encountered a problem and needs to close

I installed BB Desktop V 6.1 (610_b034_multilanguage) on my laptop that runs Windows XP. Installation completes. When I attempt to open the program, it gives me "BB Desktop software has encountered a problem and needs to close." I've tried uninstalling and reinstalling. I've rebooted. I've closed all other programs before install and before running the program.
Thoughts on how to fix?
Thanks,
Randy

I'm having the same problem after upgrade from 5.1 to 6.0. AMy Blackberry Bold 9700, just bought this morning. Appreciate any assistance. Thanks

Similar Messages

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

BlackBerry Desktop Software has encountered a problem and needs to close. (I am sick of seeing this!)

Can anyone help me? Does not matter if I use the version on disk or download the one from the site, I get the above message every time. I tried using 5.0 and it worked, but was daft enough to update when asked. Is there anything I can do? I am using XP on my Samsung V25 laptop.
Regards Paul

So here's how I fixed my issue.
Delete the Rim.Desktop.exception.log located here:
C:\Documents and Settings\[USERNAME]\Application Data
Run the application, it will crash with the error message above and create a new Rim.Desktop.exception.log file. Open it in notepad and look through it.
In my case the exception was this.
Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.2.44, Culture=neutral, PublicKeyToken=null' or one of its dependencies
I followed the suggestion of renaming the file C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\Rim.Desktop.Services.PolicyManger.dll to Rim.Desktop.Services.PolicyManger.dll.old
I then tried to lauch the application and it crashed, you must do this! renaming it back without this step will not work. Then I went back and renamed the dll file back to it's original name Rim.Desktop.Services.PolicyManger.dll and sure enough the application worked.
Must be some messed up reference somewhere, it's stupid and RIM should figure this out before releasing updates. Obviously your issue may be different but the exception.log file should point you in the right direction.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Remote Desktop Connection has encountered a problem and needs to close. We are sorry for the inconvenience.

Hiya,
What O/S versions(RDP) are you connecting to and from? Try and open the target machines event log and see what it throws when you try to connect.

Lotus Notes 8 + BB DM 5.0.1: BB Desktop Manager has encountered a problem and needs to close.

I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB. I am using Desktop Manager 5.0.1. I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." When I click on "details" I see the following information: Error Signature. AppName: Desktopmgr.exe   AppVer: 5.0.1.37   ModName: Insections.dll   ModVer: 7.1.1.129 Offset: 001a32ed. How can I successfully sync my calendar and BB?

laureng wrote:
I just purchased a Bold 9700 and am trying to sync my Lotus Notes 8 calendar to my BB. I am using Desktop Manager 5.0.1. I appear to have set up the syncronization properly because it starts but when it reaches record 1057, I receive a message that reads "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." When I click on "details" I see the following information: Error Signature. AppName: Desktopmgr.exe   AppVer: 5.0.1.37   ModName: Insections.dll   ModVer: 7.1.1.129 Offset: 001a32ed. How can I successfully sync my calendar and BB?
Hi and Welcome to the Forums!
Here is an article that may be pertinent:
KB10340 "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." during the synchronization process
Otherwise, I would think that record 1057 is a bad record and is causing this problem. You might try figuring out which item that is and deleting it, then trying again.
You also could try activating advanced logging and seeing it that provides more details to help you:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Desktop Manager has encountered a problem and needs to close.

My system was working fine until today. Now after I sync my BB Pearl with Outlook i get this message and my Desktop Mgr shuts down. I am running Desktop v4.2.2.14. The syncing operation seems to be workign just fine but then the Desktop Mgr shutsdown about 15 seconds after the sync is complete.
I am running Outlook 2003 on a Windows XP Version 5.0.
I tried uninstalling and reinstalling the software with no improvement. Any other ideas?

Have spent 6 months being bounced from company help desk to Blackberry help within my company to Verizon etc. First time I found this forum. Good to know I'm not the only person having major issues. My sync worked perfectly until I did a recommended software upgrade. Now I cannot sync my calendar to my Lotus Notes calendar. Contacts sync works fine but the calendar was my primary reason for moving to a smartphone. Will try backing down to the old ServicePak. Thanks.

"(program).exe has encountered a problem and needs to close. We are sorry for the inconvenience."

Hi, I was using Tweetdeck for the past few months without any problems. Recently, the application still works fine.. it opens as normal, all posts I am following appear etc., but when I try to send a tweet the application closes and I get the error
"tweetdeck.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
I uninstalled tweetdeck and reinstalled it many times. Sometimes it would work for twenty minutes, other times not at all. I got fed up trying, so uninstalled it and downloaded Seesmic. This new application opened perfectly, all users I am following and their tweets updated perfectly, until again I went to post a tweet and it closes and I get the error
"seesmic desktop.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
As these are the only two applications I have used that give me this error, and are also the only two applications I have used that are related to Adobe AIR, I can only assume the problem is connected somehow?
I was wondering if any of you might have any suggestions on how I could fix this? I am not the most tech saavy guy, so any help would be greatly appreciated as I am starting to lose patience with it!
Thanks in advance.

You might try uninstalling the AIR runtime and re-installing it. You might also try contacting the developers of these applications to find out whether the problem is related to issues they already know about.

BB Desktop Manager 4.7 has encountered a problem and needs to close.

When I restart my computer, some of the icons in the notification area are missing. The I get the standard "BB Desktop Manager 4.7 has encountered a problem and needs to close" error and my XP machine wants to send an error report to MS.

Please try the following steps:
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Cisco agent desktop has encountered a problem and needs to close error

A Remote Hotline user is experiencing crashes with her desktop agent. After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
Agent desktop ver 5.0 Build 6.4.2.12 Windows XP
Any ideas?
Regardes, Chet

Thanks for the reply, this is what I did to resolve it:
Fix:
Uninstalled Desktop agent from add remove programs
Re installed program
Do a complete restart or the prog will continue to crash
Test program by logging in with user’s credentials

BlackBerry Media Sync has encountered a problem and needs to close

I have been trying to sync my BB Curve with Media Sync and am continually receiving the same error message, "BlackBerry® Media Sync has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried restarting the computer, insalling and reinstalling, MediaSync, Desktop Manager and iTunes. All these actions seem to be ineffectivei n syncing music to my Curve via Media Sync and I keep receiving the same error message. I am able to manually move music from iTunes onto my Memory Card in the E: Drive. Any assistance in troubleshooting Media Sync would be greatly appreciated. Thanks
System Specs:
BlackBerry Media Sync 2.0.0.27
BlackBerry Desktop Software 5.0
BlackBerry Curve 8310 (v4.5.0.110)
-8 GB Kingston MicroSDHC
iTunes 8.2.1.6
Windows XP SP2
Solved!
Go to Solution.

Hi and welcome to the forums!
BlackBerry Media Sync 2.0 terminates unexpectedly
The Microsoft® .NET framework used by the BlackBerry Media Sync product is not installed properly or has become corrupted.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.

I keep getting this message when i connect my new Bold 9900 and started getting it on my curve 8330 a couple months ago. I have the newest version of desktop manager 6.0 installed on both my laptop and my PC. The strange thing is it works flawlessly on my laptop, no error messages from either phone. Just got the new Bold last week, plugged it in to PC, same error. I have done alot of reading through the forums and have tried to uninstall and re-install the desktop software 3 or 4 times. Even tried upgrading the OS on the Curve and Bold on the Laptop. Plugged it back into the PC and same problem. I cannot force the Loader.exe to start on PC when I click on it on the C:\program Files/Common Files/Research in Motion/Apploader, crashes right away. Even tired a method that outlines how delete registry entries, etc and tried that. Does anyone have any further ideas or more detailed way to resolve this. Seems to be desktop manager issue as no problems with same devices on laptop.
Solved!
Go to Solution.

Re: Handheld Application Loader Wizard has encountered a problem and needs to close. We are sorry for the inconvenience.
Sorry I will correct the laptop order:
Okay, on my desktop USB controllers:
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
VIA REV 5 or later USB Universal Host Controller
VIA REV 5 or later USB Universal Host Controller
VIA REV 5 or later USB Universal Host Controller
VIA USB Enhanced Host Contoller
On my laptop:
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Univeral Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub

'Handheld Application Loader Wizard has encountered a problem and needs to close'

Message Edited by charlieh1 on 05-07-2009 07:56 PM
Message Edited by charlieh1 on 05-07-2009 07:57 PM

I just received my new BB Curve 8900 on o2 UK, and after installing the latest version of Blackberry Desktop Manager and connecting my phone the following error message comes up
'Handheld Application Loader Wizard has encountered a problem and needs to close'
followed by the message
'A fatal error has occured whilst updating your devices software. Please try again.'
I'm pretty new to Blackberry and tried reinstalling the software but the message continues to come up.
Any help would be greatly appreciated.
Thanks
Charlie

Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close. We are sorry for the inconvenience.
After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
"It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
If I go back to my original catalog, I still get the error.
Thank you in advanced for your assistance.
Tony

Tony,
Here's something you might try:
Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
Let us know how you make out.
Hal

BB Desktop Software has encountered a problem and needs to close

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