BB Device Software - Crashes

Hello All,
Everytime I start up BB Device Software it starts up OK, then after approx. 5-7 seconds it crashes and I receive an error message saying it encountered a problem and needs to close. I have tried uninstalling and re-installing about 3 times now. All with the same exact results. Please help, I recently bought my Torch and now cannot sync up with PC. Thank you in advance for all of your suggestions/comments.

Ah, ok. Sorry for the confusion! You're post said "BB Device Software" which typically means the software that is installed on the BlackBerry or the "OS" as it is sometimes referred to.
So you are having this issue with the BlackBerry Desktop Manager version 6.0?
Do you have your BlackBerry plugged into your computer when you start up BlackBerry Desktop Manager?
Thanks
-CptS
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SOLVED: BB Desktop software crashes when device is connected

I had been having a problem where my desktop software crashed whenever I plugged in my Bold 9700 and I figured out a solution so I thought I would share it. FYI I'm using Blackberry Desktop Software v6.0.0.43 on Windows XP SP3.
I found there is a logfile at C:\Documents and Settings\<USERNAME>\Application Data\Rim.Desktop.Exception.log and the last entry was:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:38:44.087]
09:39:37.215|FATAL|25|Exception|0|Fatal Error
System.UnauthorizedAccessException: Access to the path 'E:\BlackBerry\system\Media Sync\bbMusicSync.settings.$$' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path, Boolean append)
   at System.IO.FileInfo.CreateText()
   at Rim.Common.Utilities.FileSystem.FilePath.CreateText()
   at Rim.Media.Device.DriveSettings.SaveSettings()
   at Rim.Media.Device.BlackBerryInfo.SaveSettingsIfChanged()
   at Rim.Media.Sync.BBMusicSyncAPI.TryLoadDeviceSettings(IBlackBerryInfo device, Boolean& isSettingsFileUpgraded)
   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnected(Object sender, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler)
   at Rim.Media.Device.DeviceService.SetCurrentDevice(BlackBerryInfo bbinfo)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:51:20.979]
I had tried uninstalling and reinstalling the desktop software to no avail. Finally I tried deleting the E:\BlackBerry\system\Media Sync\bbMusicSync.settings file from my Blackberry and still it did not work. The solution was that I had to delete the \Media Sync\ folder itself. I reinstalled BB desktop and plugged in my Blackberry and it all ran fine. You will have to set up all your sync settings and whatnot again. I hope this helps someone out.

Thks for your quick reply. I cannot open any devices or apps in "my comptr" while playbook is plugged in. The screen greys and Windows stops responding. I can open "devices & printers" right click on BB cd drive then click on find new drivers. Windows says I already have most current drivers installed. I have an older laptop running Win XP. with no problems connecting to PB.   My issue seems simular to those addressed in a later post by prochejr. This appears to be a Win 7 prob. Log in "trouble shooting" tells me application (BB desktop software) has incompatability issues with computer OS.

Pearl 9105 3g device software got crashed and keypad is creating big problem.

last night my device software got crashed its os 5. went to service centre they asked me big sum. how can i get it repaired myself. will any one plz send me d link to bb app loader software for os 5

Hello vats,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps. Have a good day.
-SR
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PLZ HELP?? I THINK MY SOFTWARE CRASHED? HOW DO I FIX THE PROBLEM????

my bb all of a sudden just blanked out on me...i have on idea what is wrong with it or how to fix it!!! PLEASE help!!!! the phone went dead so i plugged it up to charge and when i came back to the phone it was on the blackberry screen and it was loading LIKE NORMAL BUT THENit would finish loading it was like it was stuck then it would blank out and start all over loading again. i have tried battery pull but i knew it wouldnt work cause the problem was much worse. did the software crash or something???? HOW CAN I FIX IT??? IM LOST AND DONT KNOW WHERE TO EVEN START TO TRY AND FIX IT!!!!

bunnybunny wrote:
I am having the SAME problem too!!!! I installed a new app... and my bb is dead... anyone can help me?
Dead, as in a black screen and the red LED blinks?
If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
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HP scanner software crash

I have a HP Scanjet 4850. Scanner software crashes as it reaches the final part of the scan. The scanner has become temperamental gradually since I bought it new one and a half years ago. Problems include software unable to intialize, the mouse becoming 'jittery' then freezing and the programme crashing. I have reset the scanner, uninstalled and reinstalled the software, checked cable connections and used a different computer USB port to no avail. Scanner software is Scan Pro 8.4. I have also ask for help in the HP scanner forum but no replies.
Grateful for any suggestions!

Helllo Clea Rees and anyone who can help,
HP support suggested I do an ordinary uninstall, repair permissions then download software from their site. This was unsuccessful. I then tried a manual uninstall, using instructions provided by HP, and re-installed with software from HP site. Again unsuccessful. Maybe try with software from CD?
Decided to check console and system logs after a scanner crash. Below are some system logs with repeats taken out:
May 20 10:21:31 Gigi-G5 crashdump[199]: HP Scanjet Manager crashed
May 20 10:21:32 Gigi-G5 crashdump[199]: crash report written to: /Users/gigi/Library/Logs/CrashReporter/HP Scanjet Manager.crash.log
May 20 10:21:36 Gigi-G5 kernel[0]: USBF: 82. 56 AppleUSBEHCI[0x1fe0800]::UIMCheckForTimeouts - Async USBCMD and USBSTS not synched ON (#20)
May 20 10:21:58 Gigi-G5 kernel[0]: USBF: 103.220 AppleUSBEHCI[0x1fe0800]::UIMCheckForTimeouts - Async USBCMD and USBSTS not synched ON (#41)
May 20 10:21:59 Gigi-G5 kernel[0]: USBF: 103.983 ControlTransaction: control packet 1 error 0xe0004057
May 20 10:21:59 Gigi-G5 kernel[0]: USBF: 104. 84 [0x2053400] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x4b000000)
The last report about "The IOUSBFamily is having trouble enumerating a USB device" - does this mean there is a USB problem? I have 'Googled' this report and a lot of people have this problem with various devices plugged in to the USB. I didn't find a report about scanners. Through lack of technical expertise I had difficulty understanding problem solving suggested, also wondered if these suggestions relevent to HP scanners.
Grateful for any suggestions

Error 807 When trying to update device software

Hi
I've searched the forums for a solution to this and a few people seem to have the same problem but I cannot find a solution.
I was trying to upgrade the device software on a Curve 8310 and it got to the end and crashed- I now get error 807 on the device which I know means no OS.
I know I need to get a new OS on there but as the device is not recognised by USB can anyone advise how I do it?
Thanks
Rich

Rich, that is likely error "507" if you look closely. It means no Operating System on the device (and since you were in the midst of an upgrade, I bet you know that!).
You should be able to plug your BB back to the USB, open DM and it should recognize and prompt for it. If it doesn't prompt you, open Application Loader and see if you can.
If still not, then you will need a JL_Cmder wipe and load of the OS.
You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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How can i recover the data from ipad when haven't backed up. the software crashed and reboot needed. how to save data??

hi... my ipad's software crashed and it is not proceeding beyond the apple logo.. it keeps on restarting and i think i have to reboot the device.. before doing that i need to reassure my data is safe.. i haven't backed up the data and due to continuous restarting the computer isn't detecting the device ... how could i save my data??

Have you tried a reset: Press and hold both Sleep/Wake and Home buttons until the Apple logo appears.
If the reset doesn't fix it, then you will have to restore your iPad ... but without a backup, your iPad's data will be lost:
http://support.apple.com/kb/HT1414

Upgraded 8350i to device software 4.6.1.313 and got many problems

is anybody else having problems with device software 4.6.1.313? i loaded on my 8350i and started having problems including browser crashes one of which caused a device reboot. i downgraded back to 4.6.1.204 and now all is well. what the heck?

Did you remove your media card when upgrading? Incompatible themes/apps can also cause issues and sometimes an error may have occured during the upgrade process so reloading the OS again may help.
Kijana
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1. Mark Accept as Solution on the appropriate post once your issue has been resolved
2. Give Kudos to helpful posts (click the star next to the post)
Thanks

SBH52 Software Crash while trying to activate text to speech and Hebrew Issues

I just got new SBH52. gr8 device... But
When trying to enter the text to speech section on the android device, the software crash.
I have Note 3, Android 4.3.
Israel\Hebrew
One More thing
I don't understand why Sony, after so many years, still doesn't support Hebrew correctly. The phonesbook is OK (language coding I guess), but all songs are in Gibberish. Can something be done?
10x

XSPY wrote:
however, when I enter the text to speech option screen, it immediately crashes, even before I get to the language form field.
May be a different behavior of the same bug, depending on the device
I fact I have the *exact* same behavior, I was referring to the phone default language.

HT1925 When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant fi

When I try to uninstall my itunes I go to my control panel to remove the Apple "Application, Mobile Device, software support" then i get a pop up saying that "the feature you are trying to use is on a network resource that is unavailable" I cant find it. Its preventing me from re installing the new itunes.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

Is there a way of updating the device software to a more current version

I have a blackberry pearl, an 8110 pearl and an 8310 curve.   want to put the max memory in them , can the device software be updated to higher versions than they currently have in order to support the larger memory cards?

Check with you carrier on availability of updates device OS. Get the update installed in your PC.
Check below steps for OS upgrade -
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Follwoing info on max media capacity by device OS versions -
    BlackBerry Device Software                             Media Card Size Limit
BlackBerry Device Software 4.2.0                                 Up to 2 GB
BlackBerry Device Software 4.2.1                                 Up to 4 GB
BlackBerry Device Software 4.2.2                                 Up to 4 GB
BlackBerry Device Software 4.3.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0                                 Up to 8 GB
BlackBerry Device Software 4.5.0.81 and above              Up to 16 GB
BlackBerry Device Software 4.6.0                                 Up to 16 GB
tanzim
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Error with Loading Device Software on 8700 AT&T phone.

Hi. I would like some help with my 8700 AT&T refurb blackberry phone. When I tried to download the device software (v4.5) to my already downloaded DTM (v4.6), it gave me an error message I did not know what to do with.
I want to synch my organizer data (calendar, contacts) from older desktop (Outlook 2002) to my new laptop (Outlook 2007, Windows 7). I am having trouble downloading the supporting device software. I keep getting an error message that reads "Error with the Application Loader. Cannot update software using this system as device is currently activated on a blackberry Enterprise Server or professional software. Contact administrator or check with service provider." I do not use Enterprise. I don't have an internet service plan for my phone as I use it only for calendar and contacts. AT&T gives the software option for AT&T 8700 in English device software as v4.1.0.175 as the only option that is supported by my current platform (2.0.0.90). Is this right?
All I really want to update my phone with the latest software that supports Outlook 2007 on my new laptop. What do I need to make that happen?
Thanks in advance.

Hi there!
Refurbs can be problematic. If a BB was ever activated on BES, then it has an IT Policy. IT Policies are not removed by the standard WIPE actions. Rather, they take additional steps to clean off the Policy.
Just to check, please go to this screen:
Homescreen > Options > Security Options > (Information) or (General Settings) or (something similar)
On that screen will be some selection boxes plus other sections (divided by horizontal lines). If, on that screen, there is any discussion about IT Policy (even if it says "Default"), then you indeed have an IT Policy on your BB. (The screen may also have a section for "Services").
If you don't have an IT Policy, then something else is going on...in which case, stop here and report back exactly what you found on that screen.
If you do have an IT Policy, then, in my view, you have two choices.
1) Since this refurb was provided to you by ATT, they did not deliver to you a "clean" device. You could take it back to them and have them clean the IT Policy off.
2) You can remove the Policy yourself. The process is 100% destructive to the data on the BB, so you'll want to be sure you've already taken a good full backup. Then use Method 3 in this KB.
As for what device OS to install, you have more choices than you indicated. See this page:
https://www.blackberry.com/Downloads/browseSoftware.do;jsessionid=0A15EC28AEC181D3F3F9C5235D9F166A.n...
Select, from the drop-down, your model (8700). The resulting screen shows that ATT is currently supporting 4.5.0.182 (MultiLanguage) for your BB model. The MultiLanguage pack will include English, so you don't have to fall all the way back to the English only version. So, you have choices. The best advice is to use the most recent version -- bug fixes, enhancements, and all of that.
What I advise, since you want to use Outlook 2007, is to use that 4.5.0.182 package for your BB and the most recent RIM desktop package (5.0.1.28). That way, you will have full compatibility for what you are looking for.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App error 200 while updating my device software

Could anyone please give me some advice?
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.
When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
please i would appreciate any help to correct this error and regain the use of my phone

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

Error while updating device software

I was trying to update device software using latest ovi suite and suddenly my device stop working.
nowitsnot able to switch on...and while i tried to installing software..i also got 12017 error..
please help me ..my cell is dead now

Sorry to know about your problem.. In absense of the knowledge about which Phone do you have, not sure how much this resource will be helpful. If nothing works ( The resets will not work on S40 phone) the ONLY place to get it working again is Nokia Care...

Fatal Error while trying to update device software

I have recently purchased my first blackberry (the storm). I have added the desktop manager to my computer and when I connect my device, it automatically checks for updates. It shows that I have have software updates to download, it gives me a summary of applications to update. Then it asks to click finish. When I do that, it goes to an Error message: Fatal error has occured while updating your devices software. Please try again. I have tried many times, and I even removed the desktop manager and reloaded it, with the same results. Any ideas?

What version of the desktop manager are you using? Do you have enough free memory? and what version are you using now, options/status
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BB Device Software - Crashes

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