BB hardly working at all!

hi i was looking for help on a few issues that have happened with my BB
first of all it was working for about 3 days after the activation day , 2 weeks ago on wednesday , and i thought i needed to settle down for 10 days like the help site says
its been a few days over that 10 day period now and im starting to get pretty woried about it .
it does connect but with very very slow speeds ( not enough to watch a 2 minute video never mind play the xbox) and disconnects often
could someone please point out what to do or be in any help at all thanks

heres the stats , its 0 days because i tried resetting it
i couldent perform a speed test for some reason
Line state
Connected
Connection time
0 days, 0:39:58
Downstream
2,880 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
26.3 dB / 21.0 dB
Line attenuation (Down/Up)
41.0 dB / 27.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
236 / 0
CRC Errors (Down/Up)
17 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
6

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