BB Line Reset Question

Hi - had issues with BB speed - ip profile was set to only 0.25mbps. BT did a line reset on Monday lunchtime. IP profile is still set ot 0.25mbps. Contacted BT who said it would take 10 days for the line to stabilise and spped will vary in that time.
Surely the IP Porfile should have been increased as part of the reset or will it automatically increase during the stabilisation period ? Normal speeds are 2-3mbps.
Thanks

ok got them
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:03:12
Downstream
4,608 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
6.2 dB / 21.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
7.0 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
Hide Details

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Line resets and stuck profiles (question not issue...

One of the mods in their calls to me mentioned that they are happy to do some line resets for me but want to avoid them too often since this caused the DLM to get concerned over the line status. [I have no reason to doubt this statement]
Now in my case what I sometimes could do with is getting a IP profile unstuck ie when it passed the point where it should have changed but has not and yes the BT system says that it did.
Is this the same thing as a line reset (which one would think it shoudl not really be) and if not can anyone confirm that this does not anger the DLM?
[the reason for asking is that normally my profile should go up within 24 hours at most which is bearable but recently it has stuck twice, ie BT says 1000 but speedtester and throughput showed 750].
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

To clarify, first the image is placed, then there is a rectangle over the image whose frame is slightly larger than the image frame, with transparent fill, and set the stroke to thick white with transparency lowered to induce the "reflection" sort of effect. Take a look at this screenshot: http://screencast.com/t/AYQDwx3g7w
Hope this helps.
Cheers
Parikshit

Request a Line reset?

I upgraded to Infinity about 6 months ago. The line speed never increased from what we'd had originally - we went from 5mb ADSL to ... 5mb Infinity.
I meant to complain and try and get it sorted but you all know that process and I just didn't have the time or the patience.
Anyway, so... two days ago we had a phone fault. Engineer comes out, finds the issue out in the woods and fixes it, no problem. However when he's testing our line before he goes, he sees our old data cable (from the wall to the router) and says it's not good enough. He says it's probably giving router issues and throttling our bandwidth.
I bought a new twisted pair data cable and whoomph, we jumped to 6mb just like that, and the ping has doubled in speed - browsing is lightning fast now.
But we are still WAY off what the Availability Checker said we'd achieve, and way off what the engineer said he *thinks* we should be getting based on his tests... He said MAXIMUM possible would be about 25mb, which in his experience suggested we should be looking at 15 - 18mb. He also said we may need a line reset before we see any real speed improvement (after replacing the cable).
6mb is great an all, and I'm not one to look a gift-horse in the mouth, but when I upgraded I was promised 12-18mb, and we're still way off that.
So, all that said and done... Should I ask for a Line Reset from BT, or will the speed likely increase automatically over the next few days?
Solved!
Go to Solution.

your connection will recover but it could take a few weeks.
resetting you connection at present can only be done following an engineer visit so surprised engineer did not organise that before he left
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Line Reset

Hello there,
I was just wondering if it was possible for an Openreach engineer to perform a line reset at all? If possible, it would be great to go back to the open profile I was on before and it was my fault to reboot the router several times during the stabilisation which obviously would have messed DLM up (which has put a major amount of interleaving on my line).
BT Home Hub Manager - Information for Helpdesk agents:
BTW Performance Test:
ADSL Checker:
Solved!
Go to Solution.

you need an engineer visit before you will get a reset and from looking at your stats compared to your estimate I think that unlikley unless you can show you have a problem with your conenction and not just interleaving. if engineer visit and no fault you may get charged £129.99
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can i get a line reset? upload speed has dropped

Hey there, is it possible to get a fresh line reset? a friend of mine is on the same cabinet as me and im at 5 mb upload hes at 15. I prefer upload to download as i upload alot of videos so every little helps! i used to get over 10 mb upload but slowly its going down and down

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the home hub management pages then troubleshooting > help desk. http://bthomehub.home/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi I want to change your e-secret questions because I forgot the answers I have tried sending reset questions on my mail and I have not received mail

hi I want to change your e-secret questions because I forgot the answers I have tried sending reset questions on my mail and I have not received mail
New mail that I want is [email protected]
Alternative to the Old one

From King Penguin
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

Line relearning question........

Hi Guys,
I posted last week about a 15DB snr and was kindly helped on how to request a line reset.
Today this happened and I had a phonecall from BT to say it was reset and that although 6db is ideal, our area would most likely be 9db and after a couple of days will ring back once the line settles....
Thing is.... ever since being reset, it is either connected but nothing is happening (sites are timing out) or it drops connection, and the db is going DOWN not up..... is this to be expected? Below is stats.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:05:11
Downstream:
9.461 Mbps
Upstream:
1.035 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
0.8 dB / 6.0 dB
Line attenuation (Down/Up):
35.5 dB / 19.8 dB
Output power (Down/Up):
20.4 dBm / 12.7 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
233889 / 73
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
6651083 / 86
Error Seconds (Local/Remote):
5596 / 325
Im now having to use my mobile on 3g to get internet. Not complaining as was informed may be a bit up and down, but its the fact its mainly down and the noise is so low....
Thanks

It is indeed non existant.
Its actually dropped now ans is as below
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:09:07
Downstream:
6.586 Mbps
Upstream:
1.035 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.5 dB / 6.2 dB
Line attenuation (Down/Up):
35.4 dB / 19.8 dB
Output power (Down/Up):
20.4 dBm / 12.5 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
12409 / 25
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3023 / 3
Error Seconds (Local/Remote):
8452 / 325

I have another account and my ipad with this account and the password i forget it and the reset question i need help my ipad need active to open thank

my password

i have another account and my ipad with this account and the password i forget it and the reset question help me my ipad need active to open and i know my account name

Encryption algrothim used for Password reset question and answer

We are trying to write a custom interface to the Password reset service.
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The problem is SAM saves the values encrypted, so do any one know the encryption algorithm used and what is key or they are specified.
Thnaks

Only you and Apple know your secret question. See if changing the password via email will allow access to your account.. Then you can chnag yur secret question. See:
http://support.apple.com/kb/HE36

What should i do if i can't remember my security question's answer because i do not have a safety email for apple to send the reset question link? my safety email got deleted :(

what should i do if i can't remember my security question's answer because i do not have a safety email for apple to send the reset question/answer link? my safety email got deleted

Your only option will be to contact iTunes Store support and see if they can help you. Click on this link and choose the Account Management option, and create a new case with iTunes Support.
Good luck!

Do not give up to reset questions

Do not give up to reset questions.

Nuttapon maartlerd wrote:
Do not give up to reset questions.
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

I have forgotten my security question answer, i click the link to reset questions to my email address(done this about 20 times) no email is sent by apple,what can i do as i am wanting to make purchases but cannot

i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot

Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html

My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c

My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114119)

HT201363 I cant reset my security questions and answers. Every time I try to have the reset link sent to my rescue address all it does is ask me to verify the email. I keep doing this and still it wont give me access to the reset questions

I can't reset my security questions and answers. Every time I try to have the reset link sent to my rescue address all it does is ask me to verify the email. I keep doing this and still it wont give me access to the reset questions. Anyone know what else to try?

Jaisah 2nd gen ipod touch wrote:
... All I want to do is reset my security questions because I created my account about 7 years ago and I cant remember the answers ...
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

I want reset question security ,NOW.how I can do

I want reset question security ,NOW.how I can do

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
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