BB Link doesn't see BB Z10, it is charging.

BB Link did work for a bit. But no more. I'm trying to download it to an old laptop (Vista) as I can't get updates or back up my Z10 on my 2013 VIAO, Windows 8. Like I said, it charges but the freakin BB Link software says I should attach a device, there is an option to wipe my phone but, well, NO!!
What is the problem?
thanks for your help.
Brian

Hey,
guess there is no help. Thanks for all the BBs I've owned, I have 5 in my drawer, soon to be 6. I have supported our Canadian innovators fervently for many years. Oh Canada!!
Ordered an iPhone 5S, should be here Wednesday.
Somehow I feel like I should say "sorry", I tried, I hoped, can't support **bleep**.
Z10 FOR SALE! ONLY 7 MONTHS SERVICE! CHEAP!
Later
Brian

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