BB LINK DON'T RECOGNIZE MY Z10 WITH THE USB ON WINDOWS 7

Hi, I tried many things but I still don't find a solution for my problem.
I installed the BB Link many times but my Z10 is still not recognized by my computer (windows 7). It's only working with the WIFI and with the Wifi I can’t make a back up or transfer my data from my old BB to my Z10
BB link is also not recognizing my bold 9780 so I can't transfer my data to my z10. I also tried with another computer with Windows 8 and BB link don't work with my Z10 but works with my 9780.
When I plug the official USB cable it’s only charging my phone with my computer and I don't have any yellow exclamation in my windows device manager. I’m also not using an SD card, only the internal storage.
I tried to change the settings to “connect to windows” …
I have the z10.2.0.429 and I still don't have access to the new update --> it always says that I have already the new version installed.

first, i would suggest to check the drivers. not plug in the bb phone:
http://www.tech-recipes.com/rx/504/how-to-uninstall-hidden-devices-drivers-and-services/
if there is driver for bb. remove it and then install it manually:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB04761&sliceId=1&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB13336&sliceId=2&cmd=displayKC&d...
and you may have a look at this:
https://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-USB-Drivers-for-Windows-7/td-p/3...

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Hi there,
I writing this because I'm having some really big problems with my USB ports.
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Timestamp Lvl            Message
    0.698 [3]          AppleUSBHub[0x5076c00]::DecrementOutstandingIO(7316), outstandingIO(0), _interruptReadPending(false) - rearming read
    0.698 [3]          AppleUSBUHCI[0x4f97000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0x5073080) from dmaCommand (0x506a100)
    0.735 [3]          AppleUSBUHCI[0x4f97000]::UIMAbortEndpoint - endpoint 1:1,1
    0.735 [3]          AppleUSBUHCI[0x4f97000]::RHAbortEndpoint - Interrupt pipe - noting status change
    0.735 [3]          AppleUSBHub[0x5076c00]::InterruptReadHandler error kIOReturnAborted (expected)
    0.739 [2]          AppleUSBUHCI[0x4f97000]::HandleInterrupt - Host controller resume detected - calling EnsureUsability
    0.739 [2]          AppleUSBUHCI[0x4f97000]::HandleInterrupt - deferring further processing until we are running again
    0.761 [3]          AppleUSBHub[0x5076c00]::DecrementOutstandingIO(7320), outstandingIO(0), _interruptReadPending(false) - rearming read
    0.761 [3]          AppleUSBUHCI[0x4f97000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0x5073080) from dmaCommand (0x506a100)
    0.798 [3]          AppleUSBUHCI[0x4f97000]::UIMAbortEndpoint - endpoint 1:1,1
    0.798 [3]          AppleUSBUHCI[0x4f97000]::RHAbortEndpoint - Interrupt pipe - noting status change
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    0.823 [3]          AppleUSBUHCI[0x4f97000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0x5073080) from dmaCommand (0x506a100)
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    0.860 [3]          AppleUSBUHCI[0x4f97000]::RHAbortEndpoint - Interrupt pipe - noting status change
    0.860 [3]          AppleUSBHub[0x5076c00]::InterruptReadHandler error kIOReturnAborted (expected)
    0.863 [2]          AppleUSBUHCI[0x4f97000]::HandleInterrupt - Host controller resume detected - calling EnsureUsability
    0.863 [2]          AppleUSBUHCI[0x4f97000]::HandleInterrupt - deferring further processing until we are running again
    0.885 [3]          AppleUSBHub[0x5076c00]::DecrementOutstandingIO(7328), outstandingIO(0), _interruptReadPending(false) - rearming read
    0.885 [3]          AppleUSBUHCI[0x4f97000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0x5073080) from dmaCommand (0x506a100)
    0.922 [3]          AppleUSBUHCI[0x4f97000]::UIMAbortEndpoint - endpoint 1:1,1
    0.922 [3]          AppleUSBUHCI[0x4f97000]::RHAbortEndpoint - Interrupt pipe - noting status change
    0.922 [3]          AppleUSBHub[0x5076c00]::InterruptReadHandler error kIOReturnAborted (expected)
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    0.984 [3]          AppleUSBHub[0x5076c00]::InterruptReadHandler error kIOReturnAborted (expected)
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